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  • Autoinform | Quality isn’t expensive…. It’s priceless. Written By Frank Massey
    know it today why then do so many technicians feel under pressure to compromise based on price Short term gains will always lead to long term loss Repeat failure warranty claims reputation loss and unpaid rectification work You are the expert Advise your customer what s involved and why warn against poor quality parts and short term or part repairs Deal with the causes of the failure and not just reacting to the symptoms or collateral damage Replacing a blocked dpf with a new one is not the answer and will definitely not provide a durable repair So how did we repair this head gasket failure and deal with the severe emulsification of the lubrication system With care passion and consultation I think I will let the photographs do the talking you be the judge as a foot note I have been building engines since 1968 road and race not one has failed to date I would rather cut grass than cut corners Brief summary of work action undertaken 1 initial assessment 2 careful inspection during strip down 3 submit head and major castings for rework chemical cleaning and crack testing 4 oil pump pressure relief valve oil pickup gauze fully striped 5 engine block and entire engine bay hot pressure cleaned 6 coolant system steam cleaned note previous blockage in cylinder head face 7 cylinder head face cleaned checked for distortion 8 all parts thoroughly cleaned new nuts bolts where required 9 replacement of all special parts head cam crank stretch bolts 10 total replacement of timing assembly 11 reassembly of engine and ancillary components 12 all service parts replaced 13 engine run with flushing oil 14 oil filter replaced 15 correct oil fitted 16 vehicle test driven dtc log cleared all fluid levels checked 17 full valet 18 full report and photographic record presented with invoice 19 hand over to customer by technician responsible Official book time 5 5 hrs My time booked and charged 10 5 hrs End result quality repair and Happy customer Share this entry Share on Facebook Share on Twitter Share on Google Share on Pinterest Share on Linkedin Share on Tumblr Share on Vk Share on Reddit Share by Mail 4 replies Malcolm Tripp says February 23 2014 at 5 47 pm Fantastic repair just how I would do it but 10 5 hours take me a lot longer than that I am sure Reply nasser says February 23 2014 at 7 54 pm Thanks for everything You are doing the best to inform us about being a technician and good mechanic Reply Tony Darbyshire says March 22 2014 at 11 07 am My two sons who are time served plumbers spend most of their time correcting faulty workmanship done by other amateur plumbers It s time a full apprenticeship was brought back so that people can get value for money again I had to go to nightschool for a full five years before I was accepted as Qualified having done almost every

    Original URL path: http://www.autoinform.co.uk/quality-isnt-expensive-its-priceless/ (2016-02-17)
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  • Autoinform | Long Life servicng, the truth.
    these problems also with cross contermination of ethanol from switch loads delivery to bowser It causes rapid aggressive corrosion in fueling systems it also shrinks o rings as the sulfur used to keep seals swollen on high sulfur diesel is now removed on ultra low sulfur ulsd i always have some good diesel fuel additive with every drop of diesel in my tank and advise my customers to use any suitable brand also Reply Dave Massey says February 21 2014 at 10 06 am Spot on good research Reply Michael blanchard says February 21 2014 at 9 47 am Couldn t agree more we find more and more problems now due to this Reply colin drissell says February 22 2014 at 9 40 am yes i think we all agree you can tell the engines that have been regular service we are getting a lot more problems now from lack of service as for fuel my brother in law runs a taxi witch keep having injector problems I told him to use injector clean every month no more problems Reply David Dawson says February 21 2014 at 8 31 pm Spot on Dave we see it all the time our car doctor facebook page shows a corsa oil filter almost completely clogged on a 70k mile car result of neglect needed new timing chain cam followers and cams The engines should be good for 150k miles plus not changing oil and filter at least annually either brings about unessesary expensive repairs or premature write of of the vehicle due to it being an uneconomic repair Reply Dave Massey says February 22 2014 at 11 15 am Take some pictures Dave and do a write up and I ll pop it up on Autoinform Any interesting jobs just share and together we can attempt to educate to public in our area and hopefully save them money I find good honest advice wins trust and builds relationships which last for years Reply Carl Watson says February 21 2014 at 10 26 pm Totally agree my 1 9CDti Vectra is on 227k original turbo head never been off nearest I ve got to internals was resealing the sump after replacing crank shaft oil seal Serviced every 10k think that helps you make your point Reply Stephen Tucker says February 26 2014 at 7 25 pm I have a 2006 vectra 1 9 cdti Currently on 228k serviced every 10k regardless Reply Peter Melville says February 22 2014 at 9 12 pm Agree with all of the above I suspect long life servicing is designed to appeal to fleet buyers and leasing companies who are only interested in the cost of ownership for the first few years The manufacturers enjoy the additional fleet sales and the short service life of vehicles and components can only result in increased parts and vehicle sales The same reason I believe many manufacturers have switched from belt driven camshafts to chain drive which we all know are not

    Original URL path: http://www.autoinform.co.uk/long-life-servicng-the-truth/ (2016-02-17)
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  • Autoinform | Half truth is lie.
    find it s better to be safe than sorry Clear down codes let the car go then tell customer to come back In theory those misfire codes wouldn t have come back Every company different in there approach I don t think there s a right way however in a situation like this you know the customer won t come back so maybe the question is how can you stop that Reply Derek says February 19 2014 at 11 21 pm Hi Dave I have come across this a few times on BMW 1s and 3s I had a customer who s problem was that bad we disconnect the back sensors so he could drive the car home untill we had time replace the parts next day the next morning we got a call to say the car wouldn t start after getting the 116i recovered we discovered the cas control system had a fault that no one had ever saw before after contacting a few dealers and myself having working at a dealer for 20 years was getting know where after further diagnostics I discovered the cas had picked up the rear sensors was disconnected would not allow the car to start as there was a fault in the dsc expensive lesson learned Reply Chris Glynn says February 20 2014 at 8 40 am I would have carried out the exact same approach it s unfortunate that customers fail to give the full description of when the fault occurs and any warning lights that are present It s almost as if they think the information they hold is irrelevant and that all we do as a technician is plug it in and it tells us everything Thanks for the scenario and keep up the good work Chris Reply colin drissell says February 20 2014 at 11 15 pm from your findings it looks like you had two problems plus the customer was not telling you every thing the only think you could have done first time was print out codes for customer then clear codes then try car for your self before starting work Reply Dave Massey says February 21 2014 at 8 13 am I m more than confident that there were two problems and only through experience and advising the customer of further potential problems did I avoid any awkward confrontation Despite not omitting the entire story the customer was incredibly understanding and happy to proceed with further testing and repair Reply anthony says February 23 2014 at 12 34 pm its great to have autoinform back again it gives me something to read at the weekend Reply Dave Massey says February 23 2014 at 3 33 pm This is only the beginning Much more features to come and interesting articles Reply Chris says February 24 2014 at 9 25 am This has just answered an unexplained problem from a few months ago BMW X1 developed a similar problem after fitting an aftermarket speed limiter As usual we were the last to work on the vehicle so got the blame also the drivers hate the limiters after disconnecting everything and driving the Car i noticed the same faults losing power under acceleration under load and DSC light flashing on Drivers description of fault nothing like this Anyway to cut a long story short the car was returned to Main Dealer as under Warranty and sent back a week later with no fault found No reported problems since but at least now i know the likely fault when it returns Looking forward to more reading and helpful articles Reply Philip Rutt says February 24 2014 at 5 29 pm Hi Dave Great case study as normal Thanks Phil Reply Pete says February 24 2014 at 7 44 pm We have had this fault too It took some finding You would swear blind it was an engine management fault Thank god for the DSC light Reedley Service Centre Nelson Reply Logan says February 27 2014 at 10 30 pm I also agree you did handle this well So to the point of your article the issue isn t your diagnostic methods There may however be opportunity to improve information uptake during the service order process Try to error proof and make it difficult for customers to lie Customer information led you to assume misfire The description hesitation under load was incomplete and not enough information to create an effective test method With respect maybe it would help to ask more questions than you are now Consider a 5 why approach Be ready to go 5 whys deep with your questions to get beyond customer perceptions They need to understand because their modern automobile is such a technologically sophisticated machine you have to ask key investigative questions So customers should also understand how complete information will keep them from returning to the shop unnecessarily by enabling you to properly root out their problem Reply Pete says March 3 2014 at 6 02 pm In my Renault days we got taught this It s called call dr c Collect the evidence Analyse the evidence Locate the fault Determine and remove the cause Repair the fault Check the system A brilliant diagnostic strategy Reply Roger says March 19 2014 at 12 50 pm Surely would have made sense to test the primaries secondaries before replacing coils and plugs Classic throw parts at the problem story Reply Dave Massey says March 20 2014 at 10 27 am Hi Roger we always check secondary ignition using the scope and in this case didn t show anything The missfire was very intermittent and transient under load The decision to replace the coils was based on our visual inspection of the ignition components for signs of wear and tracking Reply Karl myers says January 5 2015 at 7 40 pm So I have a 1 series which I have just bought no engine warning light came on but car would hit 2000revs and judder violently limp

    Original URL path: http://www.autoinform.co.uk/half-truth-is-lie/ (2016-02-17)
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  • Autoinform | Braking news
    genuine It didn t take me long to call Renault and place an order for genuine Discs and pads with a full fitting kit In the mean time I removed the calliper carrier to remove the brake disc and measured the distance between the teeth on the phonic wheel used for ABS wheel speed input using a set of digital Vernier callipers They say a picture paints a thousand words I did question the customer about the initial cost of having the discs replaced to which he replied it was cheap there s another saying which I agree with and in this case it s spot on buy cheap buy twice Share this entry Share on Facebook Share on Twitter Share on Google Share on Pinterest Share on Linkedin Share on Tumblr Share on Vk Share on Reddit Share by Mail 4 replies acne scars says February 21 2014 at 3 06 am I just like the valuable info you supply on your articles I will bookmark your weblog and test again here regularly I m somewhat certain I ll learn lots of new stuff proper here Good luck for the following Reply ronny meyer says February 21 2014 at 8 37 am Do you think replacing all 4 with cheap the same after market ones would have also fixed the problem or would it still cause a issue as the air gap seen by the sensor is to large i just wonder what would have happened more money down the drain or a fix as it seemed to record the speed but incorrect as you found Reply Dave Massey says February 21 2014 at 10 05 am When it comes to repairing these systems I m not willing to take the risk and gamble Fit genuine because you know

    Original URL path: http://www.autoinform.co.uk/braking-news/ (2016-02-17)
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  • Autoinform | Extra power at your fingertips
    Twitter Share on Google Share on Pinterest Share on Linkedin Share on Tumblr Share on Vk Share on Reddit Share by Mail 0 replies Leave a Reply Want to join the discussion Feel free to contribute Leave a Reply Cancel reply Your email address will not be published Required fields are marked Name Email Website Comment You may use these HTML tags and attributes a href title abbr title acronym

    Original URL path: http://www.autoinform.co.uk/extra-power-at-your-fingertips/ (2016-02-17)
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  • Autoinform | Frank Massey 24hr Charity Bike ride London to Paris
    is raise support from all my friends contacts within the independent sector to reach a minimum target of 2000 to aid this great and diverse charity I am seeking both individual and corporate sponsorship with prominent advertising on my cycle wear for those who contribute generously please contact Annette for details annette ads global co uk Cycling is an absolute passion of mine next to the Automotive industry of course So my intention is to finish in style The Training has begun 2 Weeks done 19 to go I would like to thank all who are currently supporting my London to Paris 24hr charity ride your response has been outstanding We have raised over 600 on our Just giving Page and a further 600 on Jersey sponsorship My training programme is going well I have lost 5 kilo mainly due to a tough daily MTB commute Preston has a 21 mile mainly off road périphérique as they say in PARIS It s not too technical but I ride it against the clock every day much to the annoyance of dog walkers and kamikaze joggers I m running hope district lighting military flights into nearby Warton can check final approach from my rear lights I intend to alternate road and MTB when the weather improves forgot to tell you about my 6 bikes 3 road 1 Fixed wheel 2 MTB My best one lives in the spare bedroom it s a man thing More stories to come more new sponsors welcome don t forget to sponsor my kit options thanks for now see you all soon donate here https www justgiving com Frank Massey Wish me luck Frank Share this entry Share on Facebook Share on Twitter Share on Google Share on Pinterest Share on Linkedin Share on Tumblr Share on

    Original URL path: http://www.autoinform.co.uk/frank-massey-24hr-charity-bike-ride-london-to-paris/ (2016-02-17)
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  • Autoinform | The next generation of Automotive PicoScopes has arrived!
    and finer detail over extended periods of time without compromise So how is this all possible ConnectDetect A brand new feature that confirms on screen and on device that your probe has made connection to the circuit under test before taking the measurements ideal for those hidden connectors Floating inputs The BNC input channels are isolated from each other and from USB ground thus allowing the technician to directly measure across components carry out volt drop tests test reverse polarity motors and measuring floating ground sensors using all inputs at the same time Higher input range The input range has been increased to 200 V reducing the need for attenuation when testing for example injector circuits More memory The new generation scopes have eight times the memory of their predecessors Allowing more samples to be taken and revealing finer detail when zooming with the additional benefit of more waveform buffers to review when looking for those elusive intermittent faults Faster sampling The new scopes can capture up to 400 million samples per second This ensures nothing is missed even measuring high speed CAN and FlexRay signals USB 3 0 Connection With all the increased data captured USB 3 0 ensures

    Original URL path: http://www.autoinform.co.uk/the-next-generation-of-automotive-picoscopes-has-arrived/ (2016-02-17)
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  • Autoinform | AUTOiNFORM Live 2014
    Equipment Suppliers Aftermarket Association and Top Technical Trainer Frank Massey from ADS Limited Topics coming soon from Schaeffler Bosch ZF Sachs KYB Banner Batteries NGK Mann and Hummel Remy NTN SNR Sogefi Mahle Corteco Yuasa Sykes Pickavant Midtronics Pico Technology BG Products and Frank David Massey from ADS Limited If your interested and would like to attend this years Live conference in Wolverhampton please feel free to book directly through Annette over the phone or book directly through the Autoinform website We really want to make this years event a success Live diagnostics seminars and plenty of networking hope you can come Early Bird Tickets available now places are limited so BOOK NOW Contact Annette 01772 201597 or email annette ads global co uk Share this entry Share on Facebook Share on Twitter Share on Google Share on Pinterest Share on Linkedin Share on Tumblr Share on Vk Share on Reddit Share by Mail 0 replies Leave a Reply Want to join the discussion Feel free to contribute Leave a Reply Cancel reply Your email address will not be published Required fields are marked Name Email Website Comment You may use these HTML tags and attributes a href title abbr

    Original URL path: http://www.autoinform.co.uk/autoinform-live-2014/ (2016-02-17)
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web-archive-uk.com, 2016-10-28