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  • Booker Wholesale | Contact Us
    the UK please call 0044 0 208 595 8634 or click the link below to send us an e mail Registered Office General Enquiries 01933 371000 Customer Services 0845 60 12 999 Postal Address Booker Ltd Irthlingborough Road Wellingborough Northants NN8 1LT VAT Number 848 9315 81 Registered in London 197380 Help Support Home Terms Conditions Privacy Cookies Contact Us Export Enquiries Investor Relations Booker 2015 V10 7 GS1 01

    Original URL path: https://www.booker.co.uk/help/contactus.aspx?returnUrl=http%3a%2f%2fwww.booker.co.uk%2fhome.aspx (2016-02-11)
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  • Booker Wholesale | Help
    branch for assistance Still need help Click here to contact us I completed registration but I haven t received the confirmation e mail as advised Although there may be a small delay in receiving your confirmation e mail you should have received it within 15 minutes If you can t find it please make sure that you are receiving other messages and check your Trash or Junk mail folder as it may have been filtered out by mistake It s also worth adding customercare booker co uk to your address book to make sure there are no problems with future e mails If you are still experiencing problems please check that you entered your e mail address correctly If you think you may have entered it incorrectly or you still cannot locate the e mail please click here to contact us Still need help Click here to contact us Your website says that I m already registered Have you taken your business over from a previous owner If you have and they have passed their Booker account over to you you will need to apply for a Booker account in your own name If not you may have already registered to use your account online and forgotten your username and or password In the event that you are experiencing problems with setting your account up you should contact your local branch for assistance Alternatively you can contact Website Support on 0845 602 3108 who will be more than happy to help you and will attempt to resolve any issues as soon as possible Lines are open 7am to 7pm every day Still need help Click here to contact us How do I find my customer number Your customer number is printed on the card you have been issued with and should be 9 digits long If the number displayed on your card is 13 digits long you will only need the first 9 numbers If you have a key fob your customer number will be the last 9 digits Alternatively if you have a previous invoice available your customer number is printed above your customer details on the lefthand side Still need help Click here to contact us I have a Booker Branch Account How can I browse my local branch If you are already a Booker customer you can create your online account and browse the range in your local branch Some of our branches are able to offer a collection service and where this is available you will be able to order from a limited range of ambient products and or Online Exclusive items We also operate a delivery service from most branches however you will be unable to place orders online for delivery unless it has been agreed with your Branch Manager Click here to set up your online account or request to order online Still need help Click here to contact us I already have a Booker co uk account How do I log in To

    Original URL path: http://www.booker.co.uk/help/help.aspx?topic=gettingstarted (2016-02-11)
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  • Booker Wholesale | Help
    product I order is unavailable Where possible we may attempt to deliver an alternative product unless you have specifically requested on the Checkout page that you do not want to receive substitutes or other variants such as price marked packs etc You can decline any substituted products at time of delivery if they are not suitable Still need help Click here to contact us What are Online Exclusive products Products that are highlighted Online Exclusive are not currently available in your chosen store If you add them to your order we can get them in for you they will be delivered to your local branch and available for collection within approximately 2 4 days or added to your next delivery Still need help Click here to contact us What are Prices Down products Products that are highlighted as Prices Down lines are currently being featured on one of our promotions and are either reduced in price or are seasonal promotional packs Where these promotions are still valid at point of sale i e invoice date not order date they will be applied to your order Still need help Click here to contact us What is a multi buy A multi buy is a promotion where you will be required to buy one or more products to receive either another one free or a monetary discount Clicking on the multi buy description shown in red text underneath the multi buy icon will give you more details about the deal You will need to add all products included in the multi buy including relevant Reward items to qualify for the deal Still need help Click here to contact us What are Cheaper by the Case products We sell some products in both cases and singles however you could save money on many of these lines if you buy a complete case rather than a single or quantity of singles for example when a single item costs 1 and a case of 6 costs 5 Where you would make significant long term savings by trading up and buying cases we identify them as Cheaper by the Case products so that you can decide if you would prefer to buy a whole case before adding the product to your trolley Still need help Click here to contact us What are Clearance Lines Clearance products are being discontinued from the Booker range and are being sold through to make way for alternative products We want to give you as much notice as possible when we delist products which is why we identify them on the website for you Still need help Click here to contact us Can I see my previous orders Once you have logged into your account you will be able to see orders that you have placed on the website over the past 12 months To view your previous orders click on the Ordering tab and choose Copy Previous Order select the order you want to view by clicking on the order

    Original URL path: http://www.booker.co.uk/help/help.aspx?topic=products (2016-02-11)
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  • Booker Wholesale | Help
    RRP multiplied by the total number of items in the case The Cost price is the WSP including VAT For example Product A has a WSP inc VAT of 10 00 There are 20 units in a case with a RRP of 69p each 13 80 10 00 3 80 3 80 13 80 x 100 27 54 Still need help Click here to contact us Does it cost more to shop online No you will find the same prices online as they are in your local branch The prices shown online are the prices that are currently valid in store albeit these prices are only a guide as to what your total order may cost at the time of processing Prices charged will be the cost of the products you have ordered at the time of picking and processing your order and as a result they may be different to the price shown on the website at time of order For more information on our guide price please refer to our Terms Conditions Still need help Click here to contact us How do I know how much I ve spent Your trolley will be displayed at the top right hand corner of most pages within the website which shows a sub total of all products that you have added exclusive of VAT You will also be able to see the total guide price including VAT if you click on your trolley to view it or proceed to checkout The guide prices shown online are the prices that are currently valid in store albeit these prices are only a guide as to what your total order may cost at the time of processing Prices charged will be the cost of the products you have ordered at the time of picking and processing your order and as a result they may be different to the price shown on the website at time of order For more information on our guide price please refer to our Terms Conditions Still need help Click here to contact us Will I get the same special offers and promotions that I see in my local branch The special offers and promotions shown online are currently available in store and where shown are valid at the time you place your order The price you are charged will be the cost of the products you have ordered at the time of picking and processing your order and as a result may be different to any special offers or promotion prices shown on the website at time of order Please ensure that you check the end date of any offer before placing your order The promotion end date is shown against all products on offer and may differ from product to product For more information on our guide price please refer to our Terms Conditions Still need help Click here to contact us When can I take advantage of promotions and offers All of our promotions and special offers

    Original URL path: http://www.booker.co.uk/help/help.aspx?topic=prices (2016-02-11)
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  • Booker Wholesale | Help
    promotions until the date shown and are either reduced in price or are special promotional packs Still need help Click here to contact us What is a multi buy A multi buy is a promotion where you will be required to buy one or more products to receive either another one free or a monetary discount Clicking on the multi buy description shown in red text underneath the multi buy icon will give you more details about the deal You will need to add all products included in the multi buy including relevant Reward items to qualify for the deal Still need help Click here to contact us What is Cheaper by the Case Cheaper by the Case products are not currently on promotion but they do offer significant savings for customers wishing to trade up to cases Where we sell both cases and singles you could save money on many of these lines if you buy a complete case rather than a single quantity of singles for example when a single item costs 1 and a case of 6 costs 5 Where you would make significant long term savings by trading up and buying cases we identify them as Cheaper by the Case products so that you can decide if you would prefer to buy a whole case before adding the product to your trolley Still need help Click here to contact us What are Clearance Lines Clearance products are being discontinued from the Booker range and are being sold through to make way for alternative products We want to give you as much notice as possible when we delist products which is why we identify them on the website for you Still need help Click here to contact us How do I know how long your promotion prices are valid for We often have a number of promotions running at the same time To find out how long a particular promotion is valid for click on the advert on the Price Promotions tab to display a list of all products included You will find a short line of text at the top of the list of products advising you when that particular promotion is valid from to Alternatively the date the promotion is valid to is displayed alongside all products on a prices down or multi buy promotion Still need help Click here to contact us I have been charged the normal price and not the promotion price that was showing when I placed my order All of our promotions and special offers are displayed on the website as soon as they become available However your invoice is generated at the time of picking and processing your order and prices may be different to the amount shown at time of ordering You should therefore ensure that you check any validity periods of promotions and offers before placing your order if you want to benefit from these special deals For more information on our prices please refer to our

    Original URL path: http://www.booker.co.uk/help/help.aspx?topic=promotions (2016-02-11)
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  • Booker Wholesale | Help
    my trolley if I don t checkout If you leave the website without checking out all items will stay in your trolley until you either checkout completely or remove them Still need help Click here to contact us How do I change or cancel my order If you need to either change or cancel an order you have placed with us please contact your local branch who will be happy to help you Still need help Click here to contact us How do you work out my recent purchases Recent purchases will show you a list of products you have bought both in store and online over the past 12 months Still need help Click here to contact us How do I check where can I find my previous orders Once you have logged into your account you will be able to see orders that you have placed on the website over the past 12 months To view your previous orders click on the Ordering or Shopping Tools tab whichever is displayed and select Copy Previous Order to view a list of all orders placed in the last year then simply select the order you want to view by clicking on the order number Still need help Click here to contact us How do I re order the same products using a previous order To re order the same products as a previous order click on the Ordering or Shopping Tools tab whichever is displayed then Copy Previous Order and select the order you would like to copy Once you have found the products you are looking for simply enter the number of items you require or click on the to increase the quantity shown to the desired amount Alternatively if you just want to re order them all click on Add All To Trolley These products will now be highlighted indicating that they have been added to your trolley in the quantities previously ordered Still need help Click here to contact us How do I use multi search to order Multi Search can be used when you want to find a number of products at the same time You can use this option to enter Booker codes or product descriptions such as tea bags coffee milk etc Results will be returned for each individual entry you can simply select which term you want to display results for and add them to your trolley Still need help Click here to contact us How do I order using enter Booker codes If you know the Booker codes for products you want to order simply enter the code and quantity required to find products and add them to your trolley Booker codes can be found on our promotion leaflets catalogues and invoices or alongside product details on the website Still need help Click here to contact us What are shopping lists and how do I use them Shopping lists are located under the Ordering or Shopping Tools tab whichever is displayed and

    Original URL path: http://www.booker.co.uk/help/help.aspx?topic=ordering (2016-02-11)
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  • Booker Wholesale | Help
    can get them in for you they will be delivered to your local branch and available for delivery or collection within approximately 2 4 days Still need help Click here to contact us Why can t I order all my products when I place a collection order At this stage we can only accept Click Collect orders for ambient non tobacco products due to storage constraints in branch You can still pick up anything else you need when you come in Still need help Click here to contact us Why are the products I want to order greyed out If you have chosen to place an order for collection we will grey out the products that are not available as part of this service With the exception of Online Exclusive products all other products should be available in branch when you come in to collect your order Still need help Click here to contact us How do I get a product that s not available for Click Collect With the exception of Online Exclusive lines all other products should be available in branch when you come in to collect your order Online Exclusives are ordered in specifically for you we ll let you know when they arrive Still need help Click here to contact us When do I get invoiced for my Click Collect order Your invoice will be prepared when we get your order ready for collection You then pay for your order when you come in to collect it Still need help Click here to contact us Do I have to pay for a Click Collect order in advance No We will prepare your invoice once your order is ready for collection but you won t need to pay for it until you come in to collect it

    Original URL path: http://www.booker.co.uk/help/help.aspx?topic=clickcollect (2016-02-11)
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  • Booker Wholesale | Help
    the checks above please contact Website Support on 0845 602 3108 who will attempt to resolve any issues with your order as soon as possible Lines are open 7am to 7pm every day Still need help Click here to contact us Do I get confirmation of orders I have placed Once you have placed your order you should receive an e mail sent to your registered e mail address confirming that your order has been successfully received This e mail will not contain specific details of products you have ordered however you can view your Previous Orders on the website under the Ordering or Shopping Tools tab whichever is displayed E mails are generally delivered within 30 minutes but if you have not received it within 2 hours check that you still have internet connection and are able to receive other e mails If not you will need to contact your Internet Service Provider for assistance If you have still not received this e mail after performing the checks above please contact Website Support on 0845 602 3108 who will attempt to resolve any issues with your order as soon as possible Lines are open 7am to 7pm every day Still need help Click here to contact us I haven t had an e mail confirming my order yet E mails are generally delivered within 30 minutes but if you have not received it within 2 hours check that you still have internet connection and are able to receive other e mails If not you will need to contact your Internet Service Provider for assistance If you have still not received this e mail after performing the checks above please contact Website Support on 0845 602 3108 who will attempt to resolve any issues with your order as soon as possible Lines are open 7am to 7pm every day Still need help Click here to contact us How do I change or cancel my order If you need to either change or cancel an order you have placed please contact your local branch by phone as soon as possible If you are logged into your account contact details for your Branch Manager are shown on the left hand side of the Your Booker page Alternatively you can use the Branch Locator to search for information on how to contact them Still need help Click here to contact us How do I print a copy of my order You can print a copy of your order without product images for your ease from our website Simply select the print feature which appears at both the top right hand side and bottom right hand side of the selected list in the website You will be given the option to print your list either grouped by shelf category or ungrouped in a continual list Simply select the option you prefer and choose Print Still need help Click here to contact us Is the guide price in my trolley the price that I will

    Original URL path: http://www.booker.co.uk/help/help.aspx?topic=checkout (2016-02-11)
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web-archive-uk.com, 2017-12-19