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  • Booker Wholesale | Help
    agree any other methods of payment please contact your local branch Still need help Click here to contact us Can I pay by cash or cheque when the delivery driver arrives with my order Delivery drivers are able to accept payment on delivery by cheque by prior agreement However should you wish to settle your account using any other method please contact your local Branch Manager for more details Still need help Click here to contact us My credit card is not being accepted What do I do If you are sure that you have not mis keyed any of your card details you will need to contact your bank to ensure that there are no problems with your credit debit card as they undertake the card verification process on our behalf Does your card expire at the end of the month If so it will not verify on the site as it will expire before payment is taken and we will not be able to verify your new card as it will not be activated until your current card expires Still need help Click here to contact us When do you take the money from my account If you are placing an order for delivery we will take payment for goods from your account once your order has been picked and invoiced Collection orders should be paid for when you come in to pick them up Online Exclusives will not be included until they are ready for dispatch or collection You will only be invoiced for products that we have been able to pick for you Still need help Click here to contact us Is it safe to use my credit card or debit card to pay for my order Our online payments are handled by WorldPay who will

    Original URL path: http://www.booker.co.uk/help/help.aspx?topic=makingpayment (2016-02-11)
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  • Booker Wholesale | Help
    you and have it ready for collection at an agreed time We also offer a collection service in some branches where you are able to order ambient non tobacco and Online Exclusive products on the website and arrange to collect them at a time that s convenient for you Chilled frozen and tobacco lines are not available to order as part of this service but you can still pick these up when you come in If you need to review an existing arrangement you should contact your local Branch Manager whose details will be shown on the left hand side of the Your Booker page when you are logged into your account Still need help Click here to contact us Do you deliver in my area Wherever possible we will always try to deliver to you wherever you are However there may be occasions when we will be unable to do so Please contact your local Branch Manager who will be happy to discuss your requirements with you and whose contact details will be shown on the left hand side of the Your Booker page when you are logged into your account If you are a new customer your local branch will discuss this with you during the registration process Still need help Click here to contact us How much does it cost for delivery If you re a caterer and spend 100 non tobacco purchases or more in our branches or on our web site delivery is free of charge If you re a retailer and spend 1 000 non tobacco purchases or more in our branches or on our web site delivery is free of charge Where your order does not meet these minimum spend amounts delivery charges will be applied Service charges may also be applied if the delivery requires non standard services i e excessive time to unload or double manning as a result of health and safety requirements Still need help Click here to contact us If I order online how long does it take to get my delivery If you are a new customer requiring delivery your requirements will be discussed with you as part of the registration process Your Branch Manager will agree order and delivery times with you as part of setting up your online account Existing customers who require a delivery should discuss their requirements with their local Branch Manager Contact details will be shown on the left hand side of the Your Booker page when you are logged into your account Still need help Click here to contact us How do I change the time of my next delivery If you already have a delivery day and time agreed with your local branch and need to change the time of your next delivery please contact your local Branch Manager who will be happy to discuss your requirements with you and endeavour to help wherever possible Contact details for your local branch will be shown on the left hand side of

    Original URL path: http://www.booker.co.uk/help/help.aspx?topic=deliveries (2016-02-11)
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  • Booker Wholesale | Help
    foods are excluded from our Returns Policy due to food safety regulations Your invoice will be needed as proof of purchase Please make sure that you have this available when you return the product to us You will need to contact your local branch to agree any returns We reserve the right to not accept any item for return unless it is damaged or has been wrongly delivered Still need help Click here to contact us What is your returns policy for electrical goods This Promise does not cover faults caused by accident neglect misuse or normal wear and tear In ALL cases we reserve the right to inspect the product and verify the fault 1 Up to 28 days We will accept FAULTY goods for exchange or refund within 28 days of purchase on all electrical products providing that they are returned in original packaging with proof of purchase 2 After 28 days and up to 6months If an electrical product develops a fault within 6 months of purchase and is still within the manufacturer s warranty we will repair replace or credit the item subject to the special arrangements detailed in clause 3 3 Special arrangements exist for the following products Commercial Cooking Equipment Commercial Cleaning Equipment Refrigeration TVs Cash Registers If any of these products develops a fault after 28 days then the manufacturers warranty procedures will apply Details are included inside the original packaging Still need help Click here to contact us How do I return or exchange an item If the product you wish to return was received on a previous delivery please contact your local branch who will arrange for a collection note and pick up products to be returned when they next deliver to you Alternatively you can return products to your local

    Original URL path: http://www.booker.co.uk/help/help.aspx?topic=returnsandrefunds (2016-02-11)
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  • Booker Wholesale | Help
    website Still need help Click here to contact us What is Spend Save Spend Save is a way for us to reward you for all that you have spent with us We do this by giving you a discount which is in addition to our low prices based on your monthly spend with us This is payable to you in the form of Spend Save vouchers which are redeemable against your account in store The discount level we offer is determined by your local 4 weekly spend on tobacco and non tobacco the more you spend the bigger your discount level For example Discount Level Example Spend Still need help Click here to contact us Where can I find your Safety Data Sheets to help us comply with COSHH requirements Safety data sheets provide information on chemical products and help people using those chemicals to make a risk assessment and assist employers to comply with COSHH requirements A Safety Data Sheet is not a risk assessment but provides you with information to help you make your own assessment Where applicable they are available on the website for our professional own label product range Safety Data Sheets for other branded products can be obtained direct from the manufacturer Where Safety Data Sheets are available they can be found by clicking on the product description or image to display all product details Click here to see where they can be found Please note this link will only appear where Safety Data Sheets are available Still need help Click here to contact us I have a Survey Invitation Your views and opinions are always important to us so from time to time we may ask you to take part in a short survey when you visit our website Please be assured that your

    Original URL path: http://www.booker.co.uk/help/help.aspx?topic=general (2016-02-11)
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  • Booker Wholesale | Help
    address it is associated with You are able to change the e mail address you use to access your account but you are only able to use one e mail address at any time Still need help Click here to contact us I have more than one Booker account Can I used the same e mail address for all of them If you have more than one Booker account and you want to be able to manage them online you will need to use a different e mail address to register each one This is because the e mail address needs to be unique to each account as it is used to identify you when you login Still need help Click here to contact us I have a Booker account and a Makro account Can I use the same e mail address for both of them If you have are a customer of both Booker and Makro and you want to be able to manage your accounts online you will need to use a different e mail address to register each one This is because the e mail address needs to be unique to each account as it is used to identify you when you login Still need help Click here to contact us I have multiple stores Can I use the same Booker account to order for all of them Your online account is linked to your customer number and the business address it is associated with We can only deliver to the address connected with the customer number that you have used to register If you have multiple business addresses and need a delivery to separate premises you will need to set up a Booker account for each address using unique e mail addresses to register Still need help Click here to contact us How do I sign up for cancel marketing communications If you would like us to notify you of any upcoming events promotions special offers and discounts we can send you a weekly newsletter to give you a flavour of what s happening within Booker If you do not already receive these newsletters you can register your details and we will start sending them to you If you are already a Booker co uk customer you can subscribe unsubscribe from our newsletters by selecting Account then Change my Preferences You can also unsubscribe by following the link included on all of the e mails that we send you Still need help Click here to contact us I m already a Booker customer Can I see my previous invoices Yes if you are already a Booker customer simply log in to your account to see a summary of your previous invoices You can either hover over the Your Booker tab and follow the link to copies of your previous invoices or click on Account and select View My Previous Orders Your invoice summaries can be viewed online or downloaded to either Excel or PDF format Still

    Original URL path: http://www.booker.co.uk/help/help.aspx?topic=account (2016-02-11)
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  • Booker Wholesale | Help
    details What do I do We can e mail your password to the address you registered with Simply click on the link below and we will email it to you I forgot my password Still need help Click here to contact us The website is really slow Our technical support team continually monitor the performance of our website and will be aware if we are experiencing any problems From time to time we do experience issues which we will be working hard to get fixed as soon as possible If the website appears to be operating slowly first check that you are not experiencing the same problem with other websites If it is your internet service that is affected you may want to contact your service provider If you are using a dial up connection we recommend that you use Broadband to get the best service from our website Still need help Click here to contact us The text on your site is too small big How do I change it We always aim to make our website easy to read but if you find the text size is too small you can easily change it Simply change the text size on your web browser settings to make it more suitable for you Still need help Click here to contact us I keep getting an error message on the page If you ever get an error message displayed whilst you are using our website we will have been sent a copy of the message that you received and will be working to fix the issue you have experienced Some error messages are self explanatory but in the event that it is not clear what the problem you are experiencing is and you want to talk to someone about it please

    Original URL path: http://www.booker.co.uk/help/help.aspx?topic=technical (2016-02-11)
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  • Booker Wholesale | Help
    how to contact us Getting Started Products Prices Promotions Ordering Click Collect Checkout Making Payment Deliveries Returns Refunds General Account Queries Technical Help Smartphone App I m having problems with my Booker iPhone app We have an iPhone app called Booker in the iTunes Store available for download If you are experiencing any problems with it please contact Website Support on 0845 602 3108 for assistance Lines are open 7am

    Original URL path: http://www.booker.co.uk/help/help.aspx?topic=smartphone (2016-02-11)
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  • Booker Wholesale | Help
    click here for information on how to contact us Getting Started Products Prices Promotions Ordering Click Collect Checkout Making Payment Deliveries Returns Refunds General Account Queries Technical Help Smartphone App Terms Conditions Terms Conditions Click here to view our website terms conditions Still need help Click here to contact us Privacy Cookies Statement Click here for information about the cookies used by our website and to view our privacy statement

    Original URL path: http://www.booker.co.uk/help/help.aspx?topic=termsandconditions (2016-02-11)
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web-archive-uk.com, 2017-12-16