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  • BT Broadband receive most complaints
    17 and there was only Sky 0 08 and Virgin Media 0 07 who were below the industry average BT s complains in general related to service faults and the way that complaints were handled The positive side to this is that this figure is down from Q3 2013 when they received 0 41 complaints per 1000 Previous to Q4 2013 it was EE who had topped the charts for the previous 5 quarters with 0 45 per 1 000 in Q3 2013 and so again the positive side to this is that this meant that they had improved by reducing their complaints down to 0 29 per 1 000 in the 3 months that followed What should be noted is that only the big broadband providers who have a market share of 4 or above and receive more than 30 complaints a month are included so just because some of the smaller ISPs are not included in the report does not necessarily mean they don t get complained about very much Virgin Media will have been pleased to continue their usual good record of very few complaints even more so they will be enjoying the fact that BT Broadband their big rival in the fibre broadband sector were the most complained about how long before we see this as another marketing stick being used by Virgin to beat BT with Filed under News Tags BT Broadband complaints BT most complained about broadband provider Ofcom Virgin Media least broadband complaints Author Mark 11 59 am Comments 0 No Comments No comments yet RSS feed for comments on this post TrackBack URL Leave a comment Name required Mail will not be published required Website Search for Blogroll Broadband News Broadband Speed Test Mobile Broadband Categories Broadband Bundles Broadband Speeds Business Broadband

    Original URL path: http://www.broadbandwatchdog.co.uk/story/2014/03/27/bt-broadband-receive-most-complaints/ (2016-02-10)
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  • BT Broadband complaints
    0 29 and then TalkTalk with 0 21 The industry average was 0 17 and there was only Sky 0 08 and Virgin Media 0 07 who were below the industry average BT s complains in general related to service faults and the way that complaints were handled The positive side to this is that this figure is down from Q3 2013 when they received 0 41 complaints per 1000 Previous to Q4 2013 it was EE who had topped the charts for the previous 5 quarters with 0 45 per 1 000 in Q3 2013 and so again the positive side to this is that this meant that they had improved by reducing their complaints down to 0 29 per 1 000 in the 3 months that followed What should be noted is that only the big broadband providers who have a market share of 4 or above and receive more than 30 complaints a month are included so just because some of the smaller ISPs are not included in the report does not necessarily mean they don t get complained about very much Virgin Media will have been pleased to continue their usual good record of very few complaints even more so they will be enjoying the fact that BT Broadband their big rival in the fibre broadband sector were the most complained about how long before we see this as another marketing stick being used by Virgin to beat BT with Filed under News Tags BT Broadband complaints BT most complained about broadband provider Ofcom Virgin Media least broadband complaints Author Mark 11 59 am Comments 0 Search for Blogroll Broadband News Broadband Speed Test Mobile Broadband Categories Broadband Bundles Broadband Speeds Business Broadband Fibre broadband Gaming Home Broadband IPTV Mobile Broadband News Offers Satellite broadband Wireless

    Original URL path: http://www.broadbandwatchdog.co.uk/story/tag/bt-broadband-complaints/ (2016-02-10)
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  • Which? say Broadband speeds should be guaranteed
    resolved and 11 had no internet connections for a week or more Which are wanting the broadband providers to Give us Broadband Speed Guarantee which is asking for broadband providers to give customers the broadband speed that they are paying for Already broadband providers do give estimated broadband speeds and allow customers to leave if the speed they receive is significantly slower than the estimate they were given when they signed up this is a voluntary code of practice that was set up by communications regulator Ofcom What Which have a problem with is that the code of practice is voluntary rather than compulsory they also believe that broadband providers should give more specific estimated broadband speeds for specific properties rather than just an estimate for the area The Executive Director of Which Richard Lloyd said The internet is an essential part of modern life yet millions of us are getting frustratingly slow speeds and having to wait days to get reconnected when things go wrong It s less superfast broadband more super slow service from companies who are expecting people to pay for speeds they may never get Broadband providers need to give customers the right information and take responsibility for resolving problems Which have set up a petition at which co uk bbspeed for people to sign if they agree with their campaign Filed under Broadband Speeds Tags broadband speed guaranteed Broadband Speeds Which broadband Author Mark 12 34 pm Comments 0 No Comments No comments yet RSS feed for comments on this post TrackBack URL Leave a comment Name required Mail will not be published required Website Search for Blogroll Broadband News Broadband Speed Test Mobile Broadband Categories Broadband Bundles Broadband Speeds Business Broadband Fibre broadband Gaming Home Broadband IPTV Mobile Broadband News Offers Satellite broadband Wireless

    Original URL path: http://www.broadbandwatchdog.co.uk/story/2014/03/24/which-say-broadband-speeds-should-be-guaranteed/ (2016-02-10)
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  • broadband speed guaranteed
    report loss of broadband had to wait two days for this to be resolved and 11 had no internet connections for a week or more Which are wanting the broadband providers to Give us Broadband Speed Guarantee which is asking for broadband providers to give customers the broadband speed that they are paying for Already broadband providers do give estimated broadband speeds and allow customers to leave if the speed they receive is significantly slower than the estimate they were given when they signed up this is a voluntary code of practice that was set up by communications regulator Ofcom What Which have a problem with is that the code of practice is voluntary rather than compulsory they also believe that broadband providers should give more specific estimated broadband speeds for specific properties rather than just an estimate for the area The Executive Director of Which Richard Lloyd said The internet is an essential part of modern life yet millions of us are getting frustratingly slow speeds and having to wait days to get reconnected when things go wrong It s less superfast broadband more super slow service from companies who are expecting people to pay for speeds they may never get Broadband providers need to give customers the right information and take responsibility for resolving problems Which have set up a petition at which co uk bbspeed for people to sign if they agree with their campaign Filed under Broadband Speeds Tags broadband speed guaranteed Broadband Speeds Which broadband Author Mark 12 34 pm Comments 0 Search for Blogroll Broadband News Broadband Speed Test Mobile Broadband Categories Broadband Bundles Broadband Speeds Business Broadband Fibre broadband Gaming Home Broadband IPTV Mobile Broadband News Offers Satellite broadband Wireless Internet Archives August 2014 May 2014 April 2014 March 2014 February 2014 January

    Original URL path: http://www.broadbandwatchdog.co.uk/story/tag/broadband-speed-guaranteed/ (2016-02-10)
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  • Broadband Speeds
    been helped by the inclusion of the Virgin Media up to 60Mb superfast broadband package and also BT Infinity 2 up to 76Mb broadband service which now sees more and more customers slowly switching to the superfast broadband speeds being made available Ofcom started their broadband speed surveys back in November 2008 with the average UK fixed line broadband speed then standing at 3 6Mb in just 3 and a half years we have seen those average broadband speed increase by 2 ½ times to todays current speeds The move to superfast broadband deals and faster connections is partly down to customers making the switch themselves but also we have seen the likes of Virgin Media upgrade customers to faster broadband speeds automatically at no extra cost The number of UK households with superfast broadband connections these are deals which are advertised as having an up to speed of 30Mb or above has increased to 8 by May 2012 this is up from just 5 6 months previously and from just 2 1 year ago The report compared the broadband speeds of 12 broadband providers to find hwo their packages delivered at different time periods during the day overall as expected with the fastest broadband speeds was Virgin Media s up to 100Mb service which delivered on average between 85 7Mb and 90 9Mb over 24 hours the maximum speed it achieved was actually 103 2Mb Below is the Ofcom table for the broadband speeds achieved by the 12 broadband providers tested Filed under Broadband Speeds Tags Average UK broadband speeds rise to 9Mb Broadband Speeds Ofcom broadband speeds UK broadband speeds Author Mark 9 27 am Comments 0 August 13 2012 Hong Kong top fastest peak broadband speeds Hong Kong are the new leaders in terms of broadband speeds globally after they topped the latest State Of The Internet report charts and knocking South Korea down a place for the highest average peak connection speed for both fixed line and mobile broadband In the latest State of the Internet report done by Akamai shows that in the last quarter Hong Kong have hit the top spot with an average peak connection speed of 49 2Mb relegating South Korea to second spot with 47 8Mb To round off the top 3 that was again dominated by Asian countries we saw Japan take the third spot with an average peak broadband speed of 39 5Mb To take the top spot Hong Kong recorded a 7 1 rise in their highest average speed on the previous quarter and a huge 25 year on year rise however we are likely to see Hong Kong lose the top spot going forward as the year on year growth recorded for households taking out high speed broadband here was just 9 7 while in Japan this was 37 and South Korea at 53 if these figures continue then there will be more users moving to high speed broadband form the likes of Japan and South Korea which will help bring their average peak broadband connection speeds up check speed with our broadband speed test In terms of average broadband speed across the country it was still South Korea who were at the top though with 15 7Mb followed by Japan with 10 9Mb and then Hong Kong at 9 3Mb The UK was lagging behind with a global position of 21st position with an average broadband speed of just 5 6Mb Despite all the investment in fibre broadband in the UK we are still going to be way behind the likes of the leading Asian countries for a good long while Filed under Broadband Speeds Tags Akamai Broadband Speeds Global broadband Hong Kong top fastest peak broadband speeds State Of The Internet Author Mark 10 02 am Comments 0 May 17 2012 ISPs need to improve on telling customers estimate broadband speeds Estimated broadband speeds are still not being given to all new broadband customers according to a secret shopping survey done by Ofcom The secret shopping experience was done between mid December last year and January this year and it involved a total of 1 369 inquiries online and via telephone In 2008 a voluntary code was introduced that ISPs signed up for that said that the ISPs would inform customers of the likely broadband speed they would receive on their line before they signed up to help customers from feeling mis sold with the headline up to broadband speeds that were used in advertising in 2011 this code was strengthened further where the ISPs who have signed up have committed to give maximum speed estimates in the form of a range as early as practicable in the sales process In 59 of the telephone inquiries made during the secret shopping survey the estimated broadband speed was given to the customer without the caller needing to ask or prompt the provider with this rising to 93 when the caller asked for the estimated speed The speed given over the phone in 72 of cases was as between a range of speeds Karoo broadband were the best for providing this information with the speed offered up in 76 of cases Sky in 72 of cases and Plus net in 67 of cases On the other side of the scale we saw TalkTalk BT providing it in less than half of the cases Talktalk 47 and BT 48 without the caller needing to prompt them Both TalkTalk BT have spoken with Ofcom and are amending their staff training and sales procedures to rectify the situation which should hopefully see the estimated broadband speeds offered up earlier in the conversation Ofcom s Consumer Group Director Claudio Pollack said It is vital that as the choice of broadband services expands UK consumers get the best possible information when choosing a broadband provider Our mystery shopping shows that while consumer information about broadband speeds has improved in important areas there is still more to be done We are working with

    Original URL path: http://www.broadbandwatchdog.co.uk/story/tag/broadband-speeds/ (2016-02-10)
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  • Which broadband
    voluntary rather than compulsory they also believe that broadband providers should give more specific estimated broadband speeds for specific properties rather than just an estimate for the area The Executive Director of Which Richard Lloyd said The internet is an essential part of modern life yet millions of us are getting frustratingly slow speeds and having to wait days to get reconnected when things go wrong It s less superfast broadband more super slow service from companies who are expecting people to pay for speeds they may never get Broadband providers need to give customers the right information and take responsibility for resolving problems Which have set up a petition at which co uk bbspeed for people to sign if they agree with their campaign Filed under Broadband Speeds Tags broadband speed guaranteed Broadband Speeds Which broadband Author Mark 12 34 pm Comments 0 August 24 2009 Zen Internet top customer broadband satisfation charts with Which Zen Internet has topped the charts as the best broadband provider from a survey of Which members Zen scored 5 out of 5 for speed reliability and service Zen managed 3 out of 5 for value for money with prices being around 17 61 per month making it one of the more expensive options Overall it topped the charts with 87 Close behind were O2 85 Utility Warehouse 81 and BE Broadband 80 who all scored above 80 However BT TalkTalk Tiscali and Virgin Media all scored less than 60 being as these are the big 4 broadband providers in the UK it does go to show that perhaps sometimes paying slightly more with a smaller company can yield better customer satisfaction Zen are obviously building their business around the customer satisfaction stakes which can go a long way to keeping customers with them

    Original URL path: http://www.broadbandwatchdog.co.uk/story/tag/which-broadband/ (2016-02-10)
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  • BT launch 6 months free broadband offer with Daily Express & Daily Star
    with a front page advert on the front of the Daily Express Daily Star The special BT Broadband offer will entitle readers to BT Totally Unlimited free for 6 months and then 16 per month thereafter on an 18 month contract Readers of the papers will have an 0800 number to call to register for the offer or they can do so via the BT com website where they are able to enter an exclusive reader offer code to claim the special 6 months free BT broadband deal As for all BT Broadband customers they will also be able to receive BT Sport for free this means that they can then watch plenty of live Premier League football along with many other sporting events exclusive on BT Sport With Channel 5 due to be sold in May this deal from BT could have a couple of alternative motives for Richard Desmond s Northern Shell company It may be that BT could be looking at maybe purchasing the TV channel and that BT are the preferred bidder or it could be a clever ploy to help put up a bidding war for the TV channel between BT BSkyB as these are the 2 most likely suitors who are reportedly after it Filed under News Offers Tags 6 months free broadband 6 months free BT Broadband BT Broadband BT Broadband offer Channel 5 Daily Express Daily Star Author Mark 11 35 am Comments 0 No Comments No comments yet RSS feed for comments on this post TrackBack URL Leave a comment Name required Mail will not be published required Website Search for Blogroll Broadband News Broadband Speed Test Mobile Broadband Categories Broadband Bundles Broadband Speeds Business Broadband Fibre broadband Gaming Home Broadband IPTV Mobile Broadband News Offers Satellite broadband Wireless Internet Archives

    Original URL path: http://www.broadbandwatchdog.co.uk/story/2014/03/18/bt-6-months-free-broadband-daily-express/ (2016-02-10)
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  • 6 months free broadband
    page advertising feature of the free broadband offer in the Daily Express along with a front page advert on the front of the Daily Express Daily Star The special BT Broadband offer will entitle readers to BT Totally Unlimited free for 6 months and then 16 per month thereafter on an 18 month contract Readers of the papers will have an 0800 number to call to register for the offer or they can do so via the BT com website where they are able to enter an exclusive reader offer code to claim the special 6 months free BT broadband deal As for all BT Broadband customers they will also be able to receive BT Sport for free this means that they can then watch plenty of live Premier League football along with many other sporting events exclusive on BT Sport With Channel 5 due to be sold in May this deal from BT could have a couple of alternative motives for Richard Desmond s Northern Shell company It may be that BT could be looking at maybe purchasing the TV channel and that BT are the preferred bidder or it could be a clever ploy to help put up a bidding war for the TV channel between BT BSkyB as these are the 2 most likely suitors who are reportedly after it Filed under News Offers Tags 6 months free broadband 6 months free BT Broadband BT Broadband BT Broadband offer Channel 5 Daily Express Daily Star Author Mark 11 35 am Comments 0 Search for Blogroll Broadband News Broadband Speed Test Mobile Broadband Categories Broadband Bundles Broadband Speeds Business Broadband Fibre broadband Gaming Home Broadband IPTV Mobile Broadband News Offers Satellite broadband Wireless Internet Archives August 2014 May 2014 April 2014 March 2014 February 2014 January 2014 December

    Original URL path: http://www.broadbandwatchdog.co.uk/story/tag/6-months-free-broadband/ (2016-02-10)
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