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  • Click Spares & Customer Service - replacement parts and spares - reduce costs and returns
    product is expensive It is written off or sold cheaply collection and redelivery costs are incurred and it requires a huge amount of administration For one small charge Click Spares could quickly deliver a replacement component directly to the customer and prevent these costs The spare part also resolves the customers problem much faster than awaiting redelivery of an entire new product The helpline allows customers to obtain advice and

    Original URL path: http://www.clickspares.co.uk/ (2016-04-24)
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  • History of Click Spares - The spare parts helpline services
    established in 2001 to service the needs of one of our transportation customers The service rapidly expanded to include the delivery of spares for a small number of flat pack furniture manufacturers The helpline was established in order to offer customers various methods of requesting advice or spares phone fax email post etc The manufacturers saw a significant drop in customer returns and received valuable feedback about defective products more quickly Due to the demand for the service we rapidly outgrew the small spares storage unit and in September 2003 the company moved to a new warehouse and office site We now have 30 000 sq feet of office and warehouse space spread over two floors at a spacious out of town site It was soon recognised that although the service was aimed predominantly at furniture manufacturers whose spare parts were generally bulky items our service also appeals to any retailers or suppliers of items made up from components We have grown as the needs of our and your customers have changed Through our flexibility knowledge and consideration we have developed our existing relationships are taking on new retailers and manufacturers This growth has enabled us to move from a

    Original URL path: http://www.clickspares.co.uk/history.html (2016-04-24)
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  • Click Spares & Helpline - The spare parts helpline services
    the spares warehouse so they can see the parts and talk to the people despatching them This can reduce confusion and makes interaction between the departments much easier than with a remote call centre Spares are usually despatched within 1 working day via a next day delivery service Most retailers and manufacturers offer a 7 to 28 day delivery promise Offering a customer the spare they require the next day usually increases customer satisfaction We are experienced in handling and despatching delicate items such as mirrors glass doors light fittings and glassware Spares are well packed to ensure that the customers problem is resolved first time Our custom built system enables a quick and efficient delivery and ensures that our operatives have all the information at their finger tips From the same system our staff can take a customer s details and order see an image of the product the instructions assembly guide read detailed product information and select from a list of all the individual components The aim of the helpline system is to efficiently gather as much information as possible from the customer whilst minimising the amount of keying required by the helpline staff This reduces the possibility of mistakes and more importantly reduces the time the customer spends giving their order requesting advice As our computer systems are developed in house they can be quickly and easily adapted to the specific needs of our existing and new clients When parts are ordered the system generates a picklist with a barcode relating to the order The order is picked packed and weighed before the barcodes are scanned and the order is despatched Orders can be tracked online from being placed to arriving at the customers door The spares system tracks stock levels realtime and advises when product levels

    Original URL path: http://www.clickspares.co.uk/services.html (2016-04-24)
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  • Click Spares & Customer Service Benefits & Business Case - The spare parts helpline services
    the next day regularly receives thanks from customers for an excellent service Read some of our customer feedback Delivering a spare part to a customer the next day often avoids them returning the product to the retailer and is often faster than returning the product to the store for a replacement The helpline allows customers to obtain advice and reduce their frustration with a product that doesn t appear to work We receive many calls from customers who cannot follow the instructions or want to know how to use the product correctly Offering simple advice allows them to enjoy full use of the product and avoids it being returned When a product is damaged or defective it is a costly activity The product must be delivered and the damaged one collected Sending a replacement part is significantly cheaper and often resolves the issue faster By tracking customer requests it is possible to identify common product issues e g production batch faults unclear instructions frequently damaged or missing parts Disposing of a returned product is not environmentally friendly At the Spare Parts Helpline we do everything we can to minimise our impact on the environment We have a cardboard compactor and

    Original URL path: http://www.clickspares.co.uk/benefits.html (2016-04-24)
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  • Click Spares & Warehouse - The spare parts helpline services
    Mare South West of England Our office is attached to the warehouse In the summer of 2006 the warehouse capacity was increased with the addition of a mezzanine floor and new racking This expansion will facilitate the storage of components

    Original URL path: http://www.clickspares.co.uk/facilities-warehouse.html (2016-04-24)
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  • Click Spares & Warehouse - The spare parts helpline services
    warehousing provider we felt that we could help them by warehousing spares and despatching them from the UK Initially full product was shipped to us which we stripped down and despatched as components Overtime the business grew and we were able to establish processes for the ordering of spares as components and develop advanced IT systems for the management of the spares stock picking packing and assembly advice etc Click

    Original URL path: http://www.clickspares.co.uk/case-studies.html (2016-04-24)
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  • Click Spares & Helpline - Spare parts helpline services
    0 1934 524199 Click Spares Seahunt House Manor Farm Collum Lane Kewstoke Weston super Mare BS22 9JL Company No 6219602 Registered in England Wales VAT No 923 2524 46 Title Mr Mrs Ms Dr First Name Last Name Street City

    Original URL path: http://www.clickspares.co.uk/contact-us.html (2016-04-24)
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  • Click Spares & Warehouse - The spare parts helpline services
    Postcode address lookup which enters a whole address from just the postcode Telephone system integration to automatically enter the customers telephone number or bring up the order instantly if a customer calls back Spare part component search to quickly show all the spares available for a product Integrated stock control shows the operator if a part is in stock as the customer orders Assembly instruction technical document viewer to display

    Original URL path: http://www.clickspares.co.uk/facilities-specialised.html (2016-04-24)
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web-archive-uk.com, 2016-10-26