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  • Condor Ferries : News - 12 2015
    of the new working week will be able to do so We have also provided additional freight capacity and the conventional ferry services continue to maintain the lifeline link between the Islands and UK The ceaseless atrocious weather over the New Year on both sides of the Channel has exceeded the storms earlier in 2015 and has given us operational challenges Our customer services teams are working to contact all those people affected to help them re arrange their travel Opening hours have been extended and Condor Ferries teams will be available until 1700 today 31 12 15 and between 1200 and 1600 tomorrow 1 1 16 Details of revised sailings will be published in the sailing updates section at www condorferries com Download PDF 31 December 2015 12 46 General Press Release Condor Ferries conventional services continue as Liberation is assessed in Poole Condor Liberation remains safely alongside in Poole and specialist welding and other contractors are on site this morning Thursday 31 December working with Condor s engineering teams to make a comprehensive assessment of the repair work required The next scheduled fast ferry sailings on the northern and southern routes are on 2 January and are under review due to the forecast extreme weather conditions As in previous years fast ferry sailings are less frequent across the winter period when demand is lower and storms are frequent Freight services provided by the conventional ferries Commodore Goodwill and Commodore Clipper continue to operate though are delayed due to the atrocious weather conditions in the Channel where wave heights are reaching 6 metres Download PDF 15 December 2015 11 00 Press Release Condor Ferries announces Paul Luxon as new CEO Paul Luxon has been appointed CEO of Condor Ferries He will take up the post on 1 May 2016 A Guernsey resident who has worked in Jersey and Guernsey for more than 25 years Paul is a well known and highly respected figure in Channel Islands political and business life An experienced and accomplished businessman and politician Paul has led advised and served on the boards of many Channel Islands businesses he is the current Chair of the Jersey Hospitality Association Strategy Group a Guernsey Sports Commissioner and is a Chartered Director Until 2011 Paul was Managing Director of the Channel Islands largest food drink agency and distribution business Cimandis before being elected as a Deputy of the States of Guernsey He served two years as Public Services Department Minister before taking up his current post as Minister for the Health and Social Services Department Commenting on his appointment Paul said Condor Ferries has a long and proud history of serving our Islands and I m looking forward to working with the staff and management team to grow the business through delivering an excellent and reliable service Although 2015 has been a challenging year for the business there are strong foundations from which to build for the future When I join in May Condor will be entering the busy

    Original URL path: http://www.condorferries.co.uk/news/?m=12&y=2015 (2016-02-15)
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  • Condor Ferries : News - 11 2015
    to sail because of the extreme weather All major food retailers in the Channel Islands including the Coop use just in time planning for their deliveries and we work closely with them to make sure they get the supplies they need when they need them There is never a good time to take vessels out of service for maintenance but it has to be done periodically in order to keep our fleet in the best possible condition If a ship is out of service in the summer then it has an effect on passengers and if we take a ship out of service in the winter then other services are likely to be weather affected We therefore try to ensure maintenance takes place in the autumn or spring shoulder months so any knock on effect is minimised When planning the current maintenance periods which will see Clipper and Goodwill fitted with scrubbers that will ensure they are compliant with EU environmental legislation we worked with the island governments and our freight customers including the Coop to make sure the maintenance was undertaken at a period of minimum disruption There are very few ships available worldwide which are able to fit into our island ports and we have worked hard to make sure we have charter access to one of them MV Arrow which ensures that we always have two freight ships in operation As an important customer we have worked with the Coop to minimise any effect of the severe weather which is beyond our control It is unfortunate that Mr Cox feels otherwise Download PDF News Archive February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014

    Original URL path: http://www.condorferries.co.uk/news/?m=11&y=2015 (2016-02-15)
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  • Condor Ferries : News - 10 2015
    to dock on 4 November and will be back in service by 14 December The dates for Commodore Goodwill s additional dock are still to be confirmed Captain Fran Collins commented We have always planned our fleet maintenance a long way in advance however this is the first time that we have made the information publicly available in this way We hope that this will help to build confidence in the comprehensive and complex contingency planning which we put into place when ships are out of service We also hope that sharing this information will allow our customers and the wider Islands communities to plan for the future She added We are obviously extremely disappointed that the scrubbers which are required to meet new EU Regulations on sulphur emissions could not be fitted as planned during our conventional ferries routine dry dock periods We appointed world leading professional firms to project manage the overall program of works and supply the specialist materials and key components However these are major complex engineering installations unique to each ship We have worked hard with our suppliers and with the agreement of the States of Jersey and Guernsey to reschedule the installation for Clipper at a time when passenger numbers are relatively low and which will allow her to be back in service before families and friends start travelling for Christmas We have chartered MV Arrow for an additional 5 weeks to ensure we maintain a seamless freight supply I d like to apologise to our customers for the inconvenience which the additional dock may cause Our customer service team is already contacting customers who were booked to travel on Clipper in November and early December They will be offered a refund or alternative travel and to help minimise the disruption we will be

    Original URL path: http://www.condorferries.co.uk/news/?m=10&y=2015 (2016-02-15)
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  • Condor Ferries : News - 9 2015
    positive influence on tourism in the area This award is a chance to acknowledge their investment and confidence in Poole which is benefiting so many other businesses Download PDF 20 September 2015 13 45 Channel Islands Press Release Media Statement 20 September Overnight repair work by our engineers and contractors has been successfully completed and Condor Liberation is on her way to the Channel Islands During check in at Poole this morning our port teams discovered that due to a systems error the sailing had been over booked on the Poole to Jersey leg All other legs were unaffected by the error This meant that passengers on approximately 70 bookings were not able to travel outbound from Poole this morning Unfortunately Liberation s departure was delayed because a small number of passengers prevented other passengers from boarding the ship Because of tidal restrictions in Jersey the Master had to make the difficulty decision to sail before she was fully loaded He is now trying to make up as much time as possible in order to maintain today s schedule A further 69 vehicles 55 bound for Jersey and 14 bound for Guernsey and their passengers were unable to travel as a result of the disruption caused by passengers Everyone still wishing to travel has now been provided with accommodation in Poole tonight at Condor s expense and rebooked onto one of tomorrow s two sailings Capt Fran Collins Executive Director Operations said Whilst we understand and share customers enormous frustration at the situation it was disappointing that some of them took action in this way thereby causing further inconvenience and delay We are very grateful to Dorset Police for their help We will obviously be thoroughly investigating how the error occurred to ensure it is not repeated in future 01 September 2015 09 00 UK Press Release Condor Ferries appoints new Revenue Manager Condor Ferries is pleased to announce the appointment of Dimpee Kalita Smith as Revenue Manager within the sales and marketing team Dimpee will be based at Condor Ferries Poole headquarters and will be responsible for revenue management across all routes and passenger segments Dimpee has significant experience in the leisure and hospitality sectors having worked with major global brands across two continents including Intercontinental Hotel Group Radisson Blue Sheraton Hotels Resorts and De Vere Group where she was responsible for driving revenue and sales growth Dimpee will be reporting in to Alicia Andrews Executive Director Commercial at Condor Ferries and will be working closely with the sales and marketing teams to maximise revenues Dimpee replaces outgoing Revenue Manager Nick Daley who has left the company to move to Canada Commenting on her new appointment Dimpee said I am delighted to be joining Condor Ferries as Revenue Manager The company has recently undergone a major rebrand and has revealed a fresh new look in line with the launch of its new state of the art ship Condor Liberation These are exciting times at Condor and I am delighted

    Original URL path: http://www.condorferries.co.uk/news/?m=9&y=2015 (2016-02-15)
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  • Condor Ferries : News - 8 2015
    Tracker simply by sharing their selfie For every entry received Condor Ferries will donate 1 to the Channel Islands Airsearch a voluntary service that provides a rapid response and rescue service in Channel Island waters The service operates 24 hours a day 365 days a year providing a rapid response search capability in the 4 000 square miles of water surrounding the Channel Islands and the adjacent French Coast Operated by a volunteer crew the service is funded by charitable donations along with some governmental assistance Commenting on the competition Justin Amey Head of Marketing at Condor Ferries said We re looking for our passengers to send us their most original selfies taken on board our ships This is a fun campaign that will also help raise funds for a very worthwhile cause Condor Ferries will donate 1 for every entry received to the Channel Islands Airsearch so we would encourage our passengers to get their selfie sticks out and get snapping Captain Brian Nibbs Trustee Channel Islands Airsearch added This initiative by Condor Ferries will assist our replacement aircraft fund which presently stands at 150 000 yet to be raised Airsearch has enjoyed the support of Condor Ferries through on board collections for the past three years and this fund raising competition will assist us in our efforts Airsearch remains available on call on a 24 7 basis to assist in sea and related searches at the request of the various Coastguard authorities and continues to enjoy the role of The Lifeboats Eye in the Sky Our thanks to Condor for their continuing support Condor Ferries passengers can submit their entries by emailing them to adore competition condorferries co uk with their name and phone number The closing date for entries is 7 October 2015 and the winner will be notified thereafter For more information please visit www condorferries com Download PDF 06 August 2015 09 00 General Press Release 6 August Media Statement The Marine Accident Investigation Branch MAIB has today published its report into the Commodore Clipper grounding in the approaches to St Peter Port in July 2014 Condor Ferries cooperated fully with the MAIB investigation and entirely accepts the findings of its detailed and thorough report Captain Fran Collins said This is a fair report whose findings are consistent with our own investigation MAIB reports are crucial to ensuring that the whole maritime industry learns the lessons from incidents at sea and in this respect this report is extremely helpful Because safety is always Condor Ferries highest priority we have already implemented all the recommendations in the report implementing changes in training operational practices and policies and safety management systems We know that the Clipper incident caused considerable inconvenience for many of our customers It also meant many long hours for our dedicated staff who worked tirelessly to keep the Islands connected and supplied I d like to thank both our customers for their patience and our staff for their hard work An independent report commissioned

    Original URL path: http://www.condorferries.co.uk/news/?m=8&y=2015 (2016-02-15)
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  • Condor Ferries : News - 7 2015
    in either Jersey or Guernsey allowing passengers the opportunity to break up their journey briefly and enjoy some time in the Islands before continuing on to the Continent This can prove particularly appealing to passengers travelling with young children or pets Travellers also have the option to include a longer stopover in the Channel Islands allowing them to really make the most of their journey and let the holiday begin a little sooner Passengers onboard Condor Ferries service via the Channel Islands can also take advantage of a wide selection of genuine duty free shopping with savings of up to 40 on a wide range of wines and spirits perfumes and cosmetics confectionary and toys Condor Ferries still has some capacity on its routes from Poole to St Malo via the Channel Islands and Portsmouth to Cherbourg over the coming weeks and passengers wishing to travel can find out more or book on Condor Ferries website For more information and to book tickets please visit www condorferries com Download PDF 17 July 2015 10 45 General Press Release Guernsey s most loyal customer Guernsey s most loyal holidaymaker marks 75 visits on his 75 th birthday Condor Ferries has celebrated a unique achievement by frequent traveller Gareth Gwyn Jones who notched up his 75 th visit to Guernsey when he arrived on the island this week on board Condor Liberation to celebrate his 75 th birthday Alicia Andrews Executive Director Commercial for Condor Ferries commented We were delighted to welcome My Gwyn Jones onboard Condor Liberation as he celebrated this fabulous anniversary We wanted to ensure this trip was particularly special so we arranged for him to meet the Captain who presented him with a bottle of Champagne to mark this special occasion To ensure he ends his trip in style we have also upgraded him to Ocean Club for his return journey so he can enjoy the panoramic views across the Channel as he sails back home Although Mr Gwyn Jones chose to travel over on Liberation for this trip over the years the professional actor has sailed on most of the ferries linking the Island with the mainland including the mailboats St Helier St Julian and St Patrick He has also flown from most of the major airports and had the unusual experience of flying accompanied by his car from Eastleigh in 1967 The States Culture and Leisure Minister Deputy Mike O Hara believes this to be a record for the island and has kindly arranged for Mr Gwyn Jones to mark the occasion by firing the noonday gun on 1 August He first visited Guernsey in 1948 with his parents and sister and holidayed nowhere else for the next 15 years he even spent his honeymoon at La Favourita Hotel in Fermain Bay Besides holidaying on the Island he has worked there several times firstly in 1967 when he drove a drinks delivery van for Guppy s Between 1988 and 2004 he brought his Gilbert and Sullivan

    Original URL path: http://www.condorferries.co.uk/news/?m=7&y=2015 (2016-02-15)
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  • Condor Ferries : News - 6 2015
    of Channel Island residents Condor will also be providing discounted travel to over 200 of the sportsmen and women and their coaching teams who will be travelling to Jersey for the competition Commenting on the sponsorship deal Alicia Andrews Executive Director Commercial at Condor Ferries said We are thrilled to be involved with the 30th Natwest Island Games which provide a fantastic opportunity for young sports men and women from small island communities across the globe to compete and enjoy international competition as well as cultural and social interaction Our sponsorship deal will help to bring the Games to the residents of the Channel Islands providing them with the opportunity to watch all the action on the Condor Ferries Big Screen We are also offering discounted travel for the competitors and are looking forward to welcoming teams on board our ferries from islands including the Isle of Wight Ynys Mon Anglesey St Helena Guernsey Sark Saaremaa and Menorca Two Condor staff members will also be competing in the Games From its Guernsey office Rebecca Margetts will be taking part in the women s shooting and Helen Day from the Jersey office will be competing in the athletics Ken Soar a non Executive Director at Condor Ferries will also have the honour of presenting medals The Games will commence on Saturday 27 June with an Opening Ceremony featuring performances from local artists along with a parade of all the competing athletes A Closing Ceremony takes place on Friday 3 July Now celebrating their 30th year the Games began in 1985 as the Inter Island Games part of the Isle of Man International Year of Sport and were intended to be a one off sporting celebration for 15 islands across the world However the Games proved so successful that it was agreed to continue the Games every two years and the number of islands participating has grown from 15 to 24 today There are 14 sports featuring in this year s Games Archery athletics badminton basketball cycling football golf sailing and windsurfing shooting swimming table tennis tennis triathlon volleyball and beach volleyball The last Island Games were held in Bermuda in 2013 where the Isle of Man topped the medals table Jersey and Guernsey were third and fifth respectively The 2017 Natwest Island Games will be held in Gotland Download PDF 12 June 2015 09 14 Press Release Media Statement 12 June 2015 We thought you d be interested to know that we are putting signs up in our ports aboard our ships and in other places where our staff are in contact with customers This is following a series of unpleasant events where customers have threatened or been abusive to staff either verbally or physically Our hardworking staff do not deserve to be subject to this kind of behaviour We are also distressed to read some of the comments about individual employees which have been circulating on social media and would urge the public to refrain from this sort of intimidation

    Original URL path: http://www.condorferries.co.uk/news/?m=6&y=2015 (2016-02-15)
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  • Condor Ferries : News - 5 2015
    and manoeuvring control was transferred to the port bridge wing in auto mode by the Senior Master The Senior Master s planned manoeuvre was to back round the turning dolphin at the southern end of No 1 linkspan gaining as much distance upwind as possible Given the protective steel plate fendering on this dolphin contact with which is a significant risk to any High Speed Craft the maximum possible distance was maintained from the dolphin As the ship came astern the wind increased to 28 Kts gusting 32knts and the maximum starboard turn was demanded The vessel began to set heavily towards the berth once the bow had cleared the dolphin The Master aware of the limits of the fendering took evasive action to land the vessel parallel on the berth and across multiple fenders This was very nearly achieved but the ship landed heavily on a cylindrical single steel vertical piling The point load nature of the impact caused damage to the protective belting on the ship which is designed to protect the hull of the ship in case of impact but also caused deformity to some internal frames and minor hull penetration in to a void space The damage was above the water line The vessel subsequently completed the berthing manoeuvre without further issues Inspection of the damage after arrival resulted in the cancellation of the subsequent legs of the planned voyage discharging all passengers and being withdrawn from service for repairs There were no injuries and the vessel remained in a safe condition at all times CONCLUSIONS The investigation concluded the following When the incident occurred Condor Liberation and her crew were suitably trained and experienced and had been fully assessed by all relevant authorities in order to enter service Condor Liberation was fully manned as per the Permit to Operate and the Bridge Team was highly experienced consisting of a Senior Master with Condor Liberation since her acquisition an Additional Master undergoing vessel specific familiarisation but with many years of experience on High Speed Craft plus two Chief Officers and a long serving Chief Engineer all of whom had been with the ship since her acquisition Appropriate assessment of the expected conditions was made by Masters and Operations team before confirming that the voyage should proceed Analysis of voyage data showed positive bridge team procedures and clarity of intended actions throughout Due to benign conditions during trials all pre service port trials conducted in Guernsey and Jersey had only been conducted in moderate conditions Different use of the settings i e using manual rather than auto1 within the enhanced manoeuvring system may have been more effective in completing the berthing manoeuvre An enhanced manoeuvring system had been installed to upgrade the original system and to permit manoeuvring of the vessel from the bridge wings in the confined ports in the Channel Islands This could be operated in either auto mode or manual mode The Master s decision to utilise auto mode was reasonable given his previous experiences with the ship but with the additional information gained during the investigation it is concluded that manual mode is more suitable for some operating conditions The decision to attempt to berth on No 1 was reasonable as there was no evidence to suggest that a further attempt to berth on No 2 would have been successful The fendering on some of the berths in the Channel Islands UK and French ports served by Condor is inappropriate for high speed craft The fendering on some of the berths in the Channel Islands UK and French ports served by Condor is constructed of steel piles supported by limited rubber mounts The surface area presented for the ship to land on is minimal on many of these piles and the degree of load absorption offered is often very low ACTION Actions to date Repairs completed and approved to the requirements of ship s classification body DNV GL Internal investigation carried out and all required external reporting requirements observed Meetings held with manufacturers to determine causal factors and examine options Interim limits 25Kts for berthing in St Peter Port agreed with Guernsey Harbour Master Post initial investigations Guernsey Harbour Master and Condor agreed incremental adjustments to these limits Systematic sharing of information between Masters on Liberation with respect to manoeuvring in different conditions Manoeuvring system reconfigured to provide an increase in available power and jet angle during berthing Further actions Work with ports to improve berth fendering Continual assessment of the manoeuvring system to identify and implement fine tuning to optimise manoeuvrability Lessons learned from this incident will be incorporated into implementation plans for the introduction of other vessels Download PDF 20 May 2015 15 46 Press Release Media Response Captain Fran Collins Executive Director Operations at Condor Ferries said Since entering service Condor Liberation has operated more than 90 of her permitted scheduled rotations of which approximately 50 operated normally and to schedule whilst about half have been subject to delays Although many of these delays have been relatively minor others have been over an hour or more We know we need to improve punctuality and are working hard on doing just that Our analysis has identified three main factors 1 Some of the delays have been caused by technical problems which are expected as a new ship enters service As we indicated before Condor Liberation entered service many of her components offer easier access to our engineers than the previous high speed catamarans so most of these problems have been resolved overnight or whilst Liberation is sailing which avoids the need to cancel services 2 As Islanders will know the weather can cause unexpected travel disruption and some delays have been caused by poor weather or strong seas 3 There have also been delays caused by a variety of factors in port and we expect to see improvements once port works are completed in St Peter Port Our crews are also working to become more adept at managing the complex jigsaw

    Original URL path: http://www.condorferries.co.uk/news/?m=5&y=2015 (2016-02-15)
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