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  • Condor Ferries : News - 4 2015
    Liberation to Poole from the Philippines Our 50m investment in our new state of the art ferry was the result of months of due diligence and independent reports as well as detailed discussions with the States of Jersey and Guernsey all of which led us to conclude that this ship is the right way to provide a modern high speed ferry service for our Islands The 10 500 mile journey gave them the chance to become familiar with the ship and to ensure it was operating well Liberation then spent three months being customised before coming into service on Friday 27 March However despite our extensive preparations and sea trials the following afternoon when Condor Liberation was berthing in St Peter Port in strong winds she landed heavily against the fendering causing minor damage to her protective belting We are still working with Guernsey Harbour Master to investigate the cause s of this incident We are also reviewing what went wrong with our customer service in Guernsey that day we know that we let many customers down with long waits poor and conflicting information and a great deal of inconvenience We had already had to cancel the fast ferry sailings for the following day due to forecast bad weather and even before Liberation arrived in Poole that evening to have the damage assessed the forecast for Monday 30th and Tuesday 31st March deteriorated so we had to make further weather cancellations It s worth mentioning that although we do expect that heavy weather trials later this year will enable us to operate Condor Liberation in heavier seas than those allowed for our old 86m ferries for now she operates under the standard limitations for fast ferries in UK waters With Easter on the way we worked quickly to develop enhanced contingency plans and following approval by Ministers in both Islands we Brought in charter ship MV Arrow to support freight services Focused Commodore Clipper on providing a passenger service whilst poor weather and then extended repairs saw Condor Liberation out of service Operated fast ferry services with Condor Express between Poole and the Islands on Good Friday and Easter Saturday in Condor Liberation s timeslots Our engineers got to work on the repairs as soon as possible taking a thorough and cautious approach but strong winds and heavy rain slowed us down and it took several more days than we hoped and Condor Liberation returned to service on Easter Sunday It was unimaginable bad fortune that Condor Liberation then developed an electrical fault the next day Working with the manufacturers we believe we have managed to isolate this fault and have replaced the faulty component along with several others as a precautionary measure However in the meantime Condor Liberation was sailing more slowly than scheduled and we had to retime and adjust our schedule causing further disruption When having been initially repaired this fault reoccurred two days later we had already set sail from Poole and we had to adjust

    Original URL path: http://www.condorferries.co.uk/news/?m=4&y=2015 (2016-02-15)
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  • Condor Ferries : News - 3 2015
    ship offers more opportunities to travel improved reliability and a much greater level of comfort with smoother journeys Although demand is already high for the first sailing from Poole spaces are still available for booking To find out more please visit www condorferries com Download PDF 24 March 2015 17 15 Press Release Condor Liberation 3 days to go The first sailing of the state of the art Condor Liberation is just days away With just three days left to wait until the first sailing of the state of the art fast ferry Condor Liberation the anticipation and excitement is building at Poole based Condor Ferries Condor Liberation is the first vessel of its kind in Northern Europe she features a trimaran three hull design offering greater stability and better sea keeping abilities and will provide a smoother ride for her passengers Marking a new era in sea travel the new ship represents a 50 million investment by Condor Ferries and demand to travel on this exciting new vessel is growing with hundreds of passengers already booked for her inaugural sailing from Poole to the Channel Islands on Friday 27 March Alicia Andrews Executive Director Commercial at Condor Ferries commented Our first sailing for Condor Liberation is now just days away and we are very much looking forward to introducing our superb new ship to passengers and our local community Condor Liberation will offer a much more luxurious and comfortable journey from Poole to the Channel Islands and we hope our customers will take advantage and explore these beautiful islands either for a day trip a short break or a longer holiday Bruce Grant Braham Chairman of the Poole Tourism Partnership added Poole is already a well established and popular destination for passengers travelling to and from the Channel Islands and France and this brings a lot of trade to local restaurants hotels Bed Breakfast and Guest House businesses Condor s investment is adding a superb high quality service that demonstrates real confidence and will have a huge impact on tourism in the town and the wider economy And with Condor Liberation Poole will have a new iconic vessel of which the town can be incredibly proud Inside the fast ferry offers an impressive new Duty Free shop Adore children s play area plus a range of eating and drinking outlets offering hot and cold meals snacks and drinks Passengers can also choose from three new seating lounges including two upgrade areas the Horizon Lounge which offers panoramic views via floor to ceiling windows and the Ocean Club Lounge with its all leather reclining seats and first class at seat steward service Guernsey s Director of Marketing and Tourism Mike Hopkins added The arrival of Condor Liberation is great news for Guernsey The new boat is a fabulous and impressive vessel it is modern well appointed and extremely comfortable and it will only enhance our visitors experience when coming to the island Director of Jersey Tourism David de Carteret said

    Original URL path: http://www.condorferries.co.uk/news/?m=3&y=2015 (2016-02-15)
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  • Condor Ferries : News - 2 2015
    Poole as well as on the conventional sailings from Portsmouth What s more bookings can now be made for travel right up to November 2015 for anyone looking to plan even further ahead Passengers travelling in 2015 can also look forward to sailing on Condor s new state of the art high speed ferry Condor Liberation From the end of March Condor Liberation will sail to both Jersey and Guernsey from Poole offering passengers a smoother journey in ultimate comfort and superior style The Channel Islands offer an ideal family holiday destination with Jersey and Guernsey named as two of the warmest places in the British Isles perfect for enjoying the safe sandy beaches on a spring or early summer break Travelling by sea also means passengers can pack everything they need from surfboards to bikes golf clubs to family pets without having to worry about baggage restrictions Justin Amey Marketing Manager at Condor Ferries commented We know that the cost of an annual holiday with family or friends can quickly mount up so we re delighted to be able to offer a 20 saving on early bookings Easter and the summer holidays will soon be upon us by booking now we hope to save our passengers some money on their break All Condor Ferries fares include vehicle and luggage no booking fee no additional taxes and no debit and credit card charges Demand is already high for Condor Ferries spring and summer crossings For more information and to book tickets please visit www condorferries com Passengers booking online will also receive an additional 5 discount Download PDF 12 February 2015 09 00 Channel Islands Press Release Condor Ferries Mascot competition The search is on for a mascot for Condor Ferries Enter our exciting competition and you could see your design brought to life as the loveable character that will become the face of Condor Ferries and will appear on board and across the islands If you are aged between 5 and 16 it s time to start thinking about what Condor Ferries means to you and what sort of character would best reflect its personality To Enter Download your entry form here and follow the instructions Terms and Conditions Entry instructions form part of these terms and conditions The winning entries will be chosen by a selected panel of judges The judges decision is final and no correspondence will be entered into The promoter cannot accept any responsibility for entries that are lost damaged or delayed in transit Entries must be received no later than 5pm Monday 2 March 2015 Winners will be contacted by Friday 13 March 2015 In entering this competition you transfer the rights of your design to Condor Ferries for commercial use Download PDF 05 February 2015 09 00 UK Press Release Passport free Travel with Condor Ferries As the British passport celebrates its 100 th anniversary the Queen remains the only person who doesn t need one to travel abroad But not having a

    Original URL path: http://www.condorferries.co.uk/news/?m=2&y=2015 (2016-02-15)
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  • Condor Ferries : News - 1 2015
    new uniform design was developed in close cooperation with the crew and staff who will wear it and will be worn by all crew and port staff from the end of March The new brand was developed by Bournemouth based full service agency Walker Agency who has worked with Condor to develop the new brand proposition Justin Amey Strategic Marketing Manager commented We are delighted to introduce our new brand it is the result of many months of hard work put in by the team here at Condor and also by the team at Walker Agency It represents a new chapter for Condor Ferries and the Good Times ahead As a company over the past months there have been several significant milestones our 50th anniversary a new ten year licence to serve the Channel Islands to UK route and the successful purchase of our new fast ferry Condor Liberation which will come into service at the end of March So this is the ideal time to refresh our brand and bring it up to date with our new vision and identity Good Times for our customers and Islands Condor s new ferry the recently named Condor Liberation is one of a kind in northern Europe and sail from Poole to the Channel Islands on daily basis throughout the summer increasing opportunities to travel improved reliability increased capacity and a much greater level of comfort with smoother journeys Download PDF 27 January 2015 11 00 Press Release Condor New Ferry Named Condor Ferries is pleased to announce the official name of its brand new state of the art ferry Condor Liberation recognising the 70th anniversary of the liberation of the Channel Islands The name has been chosen by a judging panel following a naming competition held in the Channel Islands which received an incredible 7 146 competition entries Clive Davies from Guernsey was the ultimate winner he will receive a year s free travel with Condor Ferries and will have the opportunity to visit Condor Liberation to see the name he chose being painted onto the ship in Poole Alicia Andrews Executive Director Commercial at Condor Ferries said We re delighted with the name of our brand new ship Condor Liberation We felt it was particularly apt in this the 70th anniversary of the liberation of the Channel Islands and are very pleased that Liberation is a name that will be as significant to our French passengers as it is to our Channel Island and UK passengers Download PDF 08 January 2015 13 00 UK Press Release Condor 102 customisation begins The customisation of Condor 102 the latest addition to the Condor Ferries fleet has started in Poole where interior refurbishment specialists Trimline will complete a full internal fit out Trimline s work will include the installation of a new Duty Free shop children s play area Information Desk and range of eating and drinking outlets The team will also finalise the three new seating lounges including two upgrade areas that

    Original URL path: http://www.condorferries.co.uk/news/?m=1&y=2015 (2016-02-15)
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  • Condor Ferries : News - 12 2014
    Engineers are continuing to work on the rudder and are hopeful that they will be finished within 12 to 14 hours however this does mean that today s Clipper service is cancelled and passengers are now being moved onto the fast ferry on Monday Our engineers have been working tirelessly through the night but the cold temperatures have slowed their progress said Fran Collins Executive Director Operations at Condor Ferries We are optimistic that Clipper will be ready to sail by early Monday morning and we re continuing to provide passengers who have been significantly delayed yesterday and today with overnight accommodation and food in accordance with the EU Passenger Directive Our priority is to keep our Islands connected and supplied and whilst freight supplies continue on Commodore Goodwill we are keeping all of our freight customers updated regularly Download PDF 12 December 2014 09 00 General Press Release Christmas Jumper Day The crew of Condor Ferries new state of the art ship the Condor 102 may be far from home but that hasn t stopped them getting into the spirit of Christmas and taking part in the annual Christmas Jumper Day Condor s newest addition to its fleet departed from Austal s shipyard in Balamban Cebu in the Philippines on 4th December starting her long journey to Southampton where final preparations will be made before she comes into service at the end of March The Condor 102 crew will be donning their Christmas jumpers for the rest of today 12 December along with other Condor staff and crew in the UK and the Channel Islands The festive Christmas Jumper Day has become an annual tradition for Condor to raise money for insert charity It s great to see the Condor 102 crew taking part in our annual Christmas Jumper Day said Capt Fran Collins Executive Director Operations at Condor Ferries It has become an annual tradition for us here at Condor Ferries so it is brilliant to see them getting into the festive spirit as well The Condor 102 is making good progress we look forward to welcoming her and the crew into Southampton soon Visit http 102 condorferries co uk to keep up to date with news about the Condor 102 Download PDF 04 December 2014 17 16 General Press Release The Condor 102 starts her long journey home This morning the latest addition to the Condor Ferries fleet the superb Condor 102 departed from Austal s shipyard in Balamban Cebu in the Philippines beginning her long journey to Southampton where final preparations will be made before she comes into service at the end of March The 102 metre long ferry has been in Austal s facility in the Philippines for the past four months where she was being fitted out to Condor s precise specifications so that she is set up to deliver the outstanding customer experience that passengers travelling between the UK and Channel Islands expect The ferry is expected to take around four weeks to

    Original URL path: http://www.condorferries.co.uk/news/?m=12&y=2014 (2016-02-15)
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  • Condor Ferries : News - 11 2014
    UK Islanders can now book sailings to both France and the UK right through to November next year but it is the UK sailings which will really capture Islanders imaginations said Alicia Andrews Executive Director Commercial at Condor Ferries From the end of March all UK journeys will be on the new Condor 102 which offers smoother journeys greater reliability and a superb on board experience including a wider choice of seating a range of dining and even shopping facilities for our passengers to enjoy We are all very excited about the arrival of the Condor 102 and I m sure that islanders and visitors will love sailing to the UK on our new ship Download PDF News Archive February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 August 2014 July 2014 June 2014 May 2014 March 2014 February 2014 October 2013 September 2013 August 2013 July 2013 June 2013 May 2013 January 2013 November 2012 October 2012 September 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December

    Original URL path: http://www.condorferries.co.uk/news/?m=11&y=2014 (2016-02-15)
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  • Condor Ferries : News - 8 2014
    with sailings resuming this weekend following the completion of repair works in dry dock in Falmouth James Fulford Chief Executive Officer at Condor Ferries said We are delighted that the repairs to Clipper have been completed ahead of schedule I d like to thank our contractors A P Falmouth and crew at the dry dock in Falmouth for all their hard work which has meant that we have Clipper back in service earlier than we expected Download PDF 14 August 2014 12 30 Channel Islands Press Release Charter Ship Arrow Is Back In Service In less than 24 hours Condor Ferries has brought charter freight ship Arrow back in service today 14 August after a repair to the control system for one of her propellers Arrow has loaded freight in Portsmouth earlier today and is expected to be in the Channel Islands later this afternoon resuming the route between the Channel Islands and UK that she is covering while Commodore Clipper is in dry dock Ports and Guest Services Director at Condor Ferries Captain Fran Collins said We have worked with the ship owners to get Arrow back on the route as swiftly as possible Our robust contingency planning meant that Commodore Goodwill was able to operate an additional inter Island sailing yesterday and our other charter vessel MN Toucan made deliveries into Guernsey in the early hours of this morning helping to keep our Islands connected and supplied She continued Arrow is due to arrive in Guernsey at 18 15 and will then continue on to Jersey as normal Repair works to Commodore Clipper taking place in dry dock in Falmouth are progressing to schedule Download PDF 13 August 2014 11 00 Channel Islands Press Release Condor Ferries Media Statement Charter freight ship Arrow developed a problem with one of her propellers last night en route from Portsmouth to Guernsey and so the Master in consultation with Condor Ferries decided that berthing was not advisable She therefore sailed to Jersey where she berthed with the assistance of a tug early this morning The freight trailers that Arrow was due to deliver to Guernsey are being delivered by Commodore Goodwill later this morning due to arrive into Guernsey Port at 11 40 Goodwill has operated an extra inter Island sailing for this purpose however her schedule has therefore been disrupted Arrow is now returning to Portsmouth sailing more slowly than usual so that her owners can resolve the technical problems as soon as possible Our other charter ship MN Toucan is expected to step in to assist with keeping deliveries to the Islands moving later today Ports and Guests Services Director at Condor Ferries Captain Fran Collins said Our robust contingency planning and the hard work of our port teams has meant that Commodore Goodwill has been able to operate an additional inter Island sailing this morning and our other charter vessel MN Toucan will be providing additional support on the route later today She continued We would like to

    Original URL path: http://www.condorferries.co.uk/news/?m=8&y=2014 (2016-02-15)
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  • Condor Ferries : News - 7 2014
    and motorhomes The majority have been transferred to the fast ferry sailings from Weymouth or Poole In a small number of cases where the caravans or motorhomes are too large or heavy for the fast ferries these guests have been offered the option to travel on its freight service Commodore Goodwill Other caravan and motorhome guests are travelling with alternative ferry companies to France and then back to the Islands via St Malo at Condor Ferries expense At this time of year Condor would expect to carry around 10 15 large caravans and motorhomes a week Condor has already successfully managed to accommodate the majority of these and continues to find solutions for a final few customers Unfortunately a small number of customers have elected to cancel their trip all of which have been fully refunded They will also be eligible for the 100 voucher Each booking takes time to rearrange and Condor is grateful for the patience of customers whilst our team manage this process Condor has received reassurances from the Department of the Environment that if the dates of permits issued to holidaymakers do not tie in with the dates of arrival and departure due to the travel delays this will not cause any issues Download PDF 22 July 2014 General Press Release Advice for passengers rebooking We re very sorry that your sailing has been disrupted as a result of the problems with our Clipper service This information sheet tells you how we ll help to rearrange your travel Our customer service team are working through bookings in date order and will be in touch with you very soon Download PDF 21 July 2014 Ferry News Commodore Clipper Update 21 July Condor Ferries has announced its plans to support guests and freight customers in the coming weeks following the incident on 14 July when Commodore Clipper made contact with the sea bottom in the Little Russel en route to Guernsey Complex repairs are required These are being carried out in dry dock in Falmouth meaning that Clipper is now expected to be out of service until 26 August 2014 Until then Condor will transfer Clipper passengers onto its high speed ferries and put in place a charter solution specifically for its freight customers the details of which will be announced in the coming days The company is liaising with key freight customers to ensure that the interim schedule being operated by its freight only vessel Goodwill continues to keep the Islands supplied with essential goods Goodwill provided an extra sailing on Sunday 20 July which allowed backlogs to be cleared All food and priority items continue to be shipped on the day presented and other items continue to be shipped normally within 2 3 days Condor has also announced that it will operate three extra sailings over the period from Weymouth to provide extra capacity for passengers this is in addition to the 14 weekly sailings which operate during the summer holidays As a result there is sufficient capacity to accommodate all guests who were booked to travel on Commodore Clipper and all affected guests are being contacted and offered alternative sailings on the high speed ferries CEO James Fulford said We are completely committed to keeping our Islands connected and supplied via the lifeline service which we provide Our staff are working around the clock both to minimise disruption for our customers and to put in place the most robust contingency arrangements as our top priority Our Fleet Management team is working around the clock to secure the very best freight charter solution as early as we can I hope to announce this imminently Operating ships from the Channel Islands presents particular challenges in terms of the sea conditions and the characteristics of the historic ports Combined with the decline in shipping and small ships worldwide this means there are very few ships which are compatible with our Islands needs As a result it has not been possible to secure a direct replacement for Clipper which combines passengers and freight I would like to thank our customers for their patience and understanding as we work our way through the rebooking process prioritising those travelling soonest I d also like to pay tribute to the dry dock team in Falmouth who are working 24 hours a day to repair Clipper to the highest possible standard and to our teams helping freight customers and our guests rearrange their travel plans The incident remains the subject of an investigation by the Marine Accident Investigation Branch As is standard in this process the Master involved is contributing to the investigation Whilst the quasi judicial process is underway Condor will not be commenting or speculating on the cause of the incident Download PDF 17 July 2014 Ferry News Commodore Clipper Update 17 July Commodore Clipper is now in Dry Dock in Falmouth for further investigations and repairs following the incident on Monday 14th July As a result of preliminary investigations with the ship now out of the water the indications are that the damage is worse than originally hoped and regrettably all Commodore Clipper services up to 27th July are cancelled A specialist team is working to implement our contingency plan and bring the ship back into service as swiftly as possible Whilst this team works on detailed plans we are unable to confirm dates for her return to service but an update will be made by 4pm Monday 21st July This will give full details of the repair timescale as well as options for those expecting to travel on the ship in the intervening period Commodore Goodwill is delivering all essential freight promptly and transporting less urgent freight within 2 days Fast ferry services continue to operate as scheduled James Fulford Chief Executive Condor Ferries said I d like to apologise for the inconvenience and concern that our passengers will feel and to reassure people that we are working tirelessly to resolve this situation We would like to thank you

    Original URL path: http://www.condorferries.co.uk/news/?m=7&y=2014 (2016-02-15)
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