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  • HOME
    Join Our Customer Panel RIGHTS AND RESPONSIBILITIES Right to Repair Rechargeable Repairs Compensation for Improvements Scottish Social Housing Charter Useful Documents and Information HOW WE ARE DOING Our Performance Value For Money CONTACT Clyde Valley Housing Association 50 Scott Street Motherwell ML1 1PN ENQUIRIES 01698 268855 REPAIRS 0800 073 0703 EMAIL cvha cvha org uk The Team Leadership Team Management Team The Board Board Members Share Membership Meetings Access to

    Original URL path: http://www.cvha.co.uk/ (2016-02-11)
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  • Pay Rent
    is the easiest way to pay your rent Money is taken directly from your bank account without you having to remember to do it Just download the form and return it to us when you have filled it in Contact us if you need more information or assistance Other Payment Methods You can also pay online using the Allpay facility If you wish to discuss other payment methods please contact

    Original URL path: http://www.cvha.co.uk/services/pay-rent/ (2016-02-11)
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  • Report A Repair
    facilities Emergency repairs are attended to as a priority and we aim to complete all of these within 4 hours 2 Is is a n on emergency repair You can report all other repairs online We will contact you to arrange a suitable appointment time to have the works done We categorise these are Routine and Urgent Repairs Urgent repairs can be minor leaks part power failure or door entry failure We aim to deal with all urgent repairs within 72 hours All other repairs are called routine repairs and these are attended to within 10 working days 3 It is outwith working hours If you wish to report a non emergency repair outwith office working hours then you can do it online here If you wish to repair an emergency repair outwith office hours Monday to Friday from 9 5 then please use these emergency numbers Gas Escapes 0800 111 999 Heating Repairs 0844 579 6493 All Other Repairs 0845 877 0411 4 Is it a rechargeable repair Sometimes repairs are needed that are not the result of normal wear and tear Instead they are due to criminal damage or have been caused by accident negligence or misuse by

    Original URL path: http://www.cvha.co.uk/services/report-a-repair/ (2016-02-11)
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  • LOG IN
    Our Customer Panel RIGHTS AND RESPONSIBILITIES Right to Repair Rechargeable Repairs Compensation for Improvements Scottish Social Housing Charter Useful Documents and Information HOW WE ARE DOING Our Performance Value For Money CONTACT Email Password Clyde Valley Housing Association 50 Scott Street Motherwell ML1 1PN ENQUIRIES 01698 268855 REPAIRS 0800 073 0703 EMAIL cvha cvha org uk The Team Leadership Team Management Team The Board Board Members Share Membership Meetings Access

    Original URL path: http://www.cvha.co.uk/log-in/ (2016-02-11)
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  • SERVICES
    Rechargeable Repairs Compensation for Improvements Scottish Social Housing Charter Useful Documents and Information HOW WE ARE DOING Our Performance Value For Money CONTACT SERVICES Pay Your Rent Report a Repair House Exchange Apply For A House Make a Complaint Join Our Customer Panel Clyde Valley Housing Association 50 Scott Street Motherwell ML1 1PN ENQUIRIES 01698 268855 REPAIRS 0800 073 0703 EMAIL cvha cvha org uk The Team Leadership Team Management

    Original URL path: http://www.cvha.co.uk/services/ (2016-02-11)
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  • House Exchange
    to exchange houses with another tenant you must first have held a tenancy for your current property for the last 12 months The person you want to exchange with must hold a Scottish Secure Tenancy and get permission from their landlord who may have their own conditions about mutual exchanges which could affect your request You will receive a written reply within 28 days of us receiving all the necessary information You must ensure that you get our written permission before proceeding with the exchange For information on our House Exchange Criteria and Process see the House Exchange Leaflet or View Available House Exchanges House Exchange Enquiry Form Name Contact Telephone Number Current Address Or Area Current Property Type Heating Type Number Of Bedrooms Garden Desired Area s Desired Property Type s Desired Number Of Bedrooms Other Comments Notes Disclaimer Please Tick This Box To Confirm That You Consent To Your Contact Details Including Telephone Number To Be Available To View Online To All Who Access This Website Privacy Option If You Would Prefer That Your Number Is Not Shown And Would Prefer This To Be Given Out By The Association Following Requests From Those Interested In A Mutual Exchange

    Original URL path: http://www.cvha.co.uk/services/house-exchange/ (2016-02-11)
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  • Apply for A House
    you can apply to go on to our housing waiting list However this does not guarantee that you will be allocated a property as we have far more demand than available homes for let Applications are scored using a points system based on your circumstances and when you apply you will receive notification of your points within 10 working days To apply you need to complete a Housing Application Form We operate a Common Housing Register which means that if you want to apply to a number of landlords including the Council in the area then you only need to complete 1 form We can post you out a form on request or you can download it There are 2 forms one for each Council area All landlords will assess your applicaton against the same clear set of criteria The single form makes the application process much easier Other Housing Options Please contact us so we can give you advice on other housing options that may be available or even more suitable to your needs and circumstances This may include telling you about applying to other local social landlords applying for a Mutual Exchange with another tenant accessing the private

    Original URL path: http://www.cvha.co.uk/services/apply-for-a-house/ (2016-02-11)
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  • Make A Complaint
    are dissatisfied with our services please tell us by completing the simple form to the right We aim to respond to all Stage 1 complaints within 5 working days and Stage 2 within 20 workings days You can find out more details in our Complaints Leaflet Name Address Contact telephone number Email address Details of complaint Date of contact Which member s of staff have you told about your complaint

    Original URL path: http://www.cvha.co.uk/services/make-a-complaint/ (2016-02-11)
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web-archive-uk.com, 2017-12-17