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  • Join Our Customer Panel
    do this is through our Customer Panel who are supported independently by the Tenants Information Service TIS The main purpose of the Panel is to act as a critical friend act as a voice for tenants and owner occupiers hold Clyde Valley to account focus and influence on improving services and focus on service quality performance and value for money Customer Panel Documents Want to get involved If you would

    Original URL path: http://www.cvha.co.uk/services/join-our-customer-panel/ (2016-02-11)
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  • RIGHTS AND RESPONSIBILITIES
    to Repair Rechargeable Repairs Compensation for Improvements Scottish Social Housing Charter Useful Documents and Information HOW WE ARE DOING Our Performance Value For Money CONTACT RIGHTS AND RESPONSIBILITIES Right To Repair Rechargeable Repairs Scottish Social Housing Charter Compensation For Improvements Useful Documents Clyde Valley Housing Association 50 Scott Street Motherwell ML1 1PN ENQUIRIES 01698 268855 REPAIRS 0800 073 0703 EMAIL cvha cvha org uk The Team Leadership Team Management Team

    Original URL path: http://www.cvha.co.uk/rights-and-responsibilities/ (2016-02-11)
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  • Right to Repair
    2002 The scheme requires the Association to maintain a list of alternative contractors to be available to back up the existing repairs service Where appointed contractors fail to carry out certain qualifying repairs within the stipulated timescale identified in the legislation you are able to contact the alternative contractor to carry out the work within the same time period and be entitled to compensation Where tenants wrongly call out a

    Original URL path: http://www.cvha.co.uk/rights-and-responsibilities/right-to-repair/ (2016-02-11)
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  • Rechargeable Repairs
    damage to the property and or neighbouring homes the Association will undertake for the tenant a rechargeable repairs maintenance service Clear advice will be provided to tenants when such a repair is identified in relation to Their responsibilities under the terms of the Tenancy Agreement with respect to payment of recoverable charges Obtaining their agreement prior to any work being instructed unless in an emergency situation Recovery of sums due

    Original URL path: http://www.cvha.co.uk/rights-and-responsibilities/rechargeable-repairs/ (2016-02-11)
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  • Compensation for Improvements
    compensation for certain works or qualifying improvements that they carried out to their home during the course of the tenancy should they end their tenancy with the Association The Housing Scotland Act 2001 introduced the tenant s Right to Compensation for Improvements from 30 September 2002 The legal reference is the Scottish Secure Tenants Compensation for Improvements Regulations 2002 Scottish Statutory Instrument 2002 312 For further information on your Right

    Original URL path: http://www.cvha.co.uk/rights-and-responsibilities/compensation-for-improvements/ (2016-02-11)
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  • Scottish Social Housing Charter
    clear statement of what they can expect from social landlords and helping them to hold landlords to account and focussing the efforts of social landlords on achieving outcomes that matter to their tenants and other customers Should customers feel that the Association consistently and repeatedly fails to achieve outcomes in the Charter as agreed or we do not report our performance annually then you can report this as a significant

    Original URL path: http://www.cvha.co.uk/rights-and-responsibilities/scottish-social-housing-charter/ (2016-02-11)
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  • Useful Documents and Information
    of Clyde Valley Housing Association List of Policies Welfare Reform Act and Universal Credit Leaflets Document Title File Rent Arrears Make a Complaint Ending Your Tenancy Evictions House Exchange Window and Door Renewals Internal Insulation Rewiring Your Right to Buy Your Home Annual Reports Document Title File Customer Performance Report Sep 2014 Annual Report 2012 13 Annual Report 2011 12 Newsletters Document Title File Winter Newsletter 2014 Summer Newsletter 2014

    Original URL path: http://www.cvha.co.uk/rights-and-responsibilities/useful-documents-and-information/ (2016-02-11)
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  • HOW WE ARE DOING
    RIGHTS AND RESPONSIBILITIES Right to Repair Rechargeable Repairs Compensation for Improvements Scottish Social Housing Charter Useful Documents and Information HOW WE ARE DOING Our Performance Value For Money CONTACT HOW WE ARE DOING Our Performance Value For Money Clyde Valley Housing Association 50 Scott Street Motherwell ML1 1PN ENQUIRIES 01698 268855 REPAIRS 0800 073 0703 EMAIL cvha cvha org uk The Team Leadership Team Management Team The Board Board Members

    Original URL path: http://www.cvha.co.uk/how-we-are-doing/ (2016-02-11)
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