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  • Access to Information
    a manner that is open and accountable It also recognises however that it cannot without potential detriment to the Association and its customers disclose confidential personal and commercially sensitive information In addition the Association also wishes to ensure that information is handled sensitively and according to best practice and the Data Protection Act The Association believes that its members tenants sharing owners and any other interested parties should have access to information on how it conducts itself This means that unless information requested is considered commercially financially sensitive or personally confidential it will be made available on request This will include information on Performance against operational targets How to become a member of the Board or influence decisions in other ways Inspection Reports by the Scottish Housing Regulator Policies and procedures Non confidential Board papers and minutes Details of our Registers Results of the annual external audit The above list is not exhaustive and the Association will action any request for information within a reasonable timescale unless it is prevented from doing so by the confidentiality section of this policy Access to Information Policy Document Our Access to Information Policy sets out how Clyde Valley Housing Association will conduct its

    Original URL path: http://www.cvha.co.uk/access-to-information/ (2016-02-11)
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  • Privacy
    We usually have to disclose the complainant s identity to whoever the complaint is about This is inevitable where for example the accuracy of a person s record is in dispute If a complainant doesn t want information identifying him or her to be disclosed we will try to respect that However it may not be possible to handle a complaint on an anonymous basis Personal information will be retained in a secure environment and access to it will be restricted according to the need to know principle Similarly where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide People who use Clyde Valley Group services The Clyde Valley Group offers various services to the public We use a third party to deal with some publication requests but they are only allowed to use the information to send out the publications We have to hold the details of the people who have requested the service in order to provide it However we only use these details to provide the service the person has requested and for other closely related purposes For example we might use information about people who have received a service to contact them to gauge their feedback on the service provided through an independent research company This data will only be used for the purposes of seeking feedback on the service provided by CVG Job applicants current and former employees When individuals apply to work at the Clyde Valley Group we will only use the information they supply to us to process their application and to monitor recruitment statistics Where we want to disclose information to a third party for example where we want to take up a reference or obtain a disclosure from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed it will then be destroyed or deleted We retain de personalised statistical information about applicants to help inform our recruitment activities but no individuals are identifiable from that data Once a person has taken up employment with the Clyde Valley Group we will compile a file relating to their employment The information contained in this will be kept secure and will only be used for purposes directly relevant to that person s employment Once their employment with us has ended we will retain the file in accordance with the requirements of our retention policy and then delete it Complaints or queries The Clyde Valley Group tries to meet the highest standards when collecting and using personal information For this reason we take any complaints we receive about this very seriously We encourage people to bring it to our attention if they think that our collection or use of information is unfair

    Original URL path: http://www.cvha.co.uk/privacy/ (2016-02-11)
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  • Report a Repair Online
    Housing Charter Useful Documents and Information HOW WE ARE DOING Our Performance Value For Money CONTACT Repair Home My Repairs 0 Please choose a category from below Plumbing Doors and Windows Kitchen and Sinks Heating and Electrics External Roofs Chimneys and Drains Walls Floors and Stairs Damp and Mould Communal Facilities Clyde Valley Housing Association 50 Scott Street Motherwell ML1 1PN ENQUIRIES 01698 268855 REPAIRS 0800 073 0703 EMAIL cvha

    Original URL path: http://www.cvha.co.uk/services/report-a-repair/report-a-repair-online/?p=1 (2016-02-11)
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  • View Available House Exchanges
    bedrooms Communal drying area only Hamilton Motherwell Two or three bedroom house 20 01 2016 Broom Place Kirkshaws Coatbridge Contact CVHA 01698 268855 Top floor flat Gas central heating Three bedrooms Large communal garden Old Monkland Coatbridge Three or four bedroom house within walking distance to St Timothy s school 20 01 2016 Kirktonholme Gardens East Kilbride Contact 01698 268855 Second floor flat Gas central heating Two bedrooms No East Kilbride area Three bedroom house of flat 20 01 2016 Mossview Crescent Airdrie 07480 122664 Middle floor flat Gas central heating Two bedrooms Shared garden Any area considered Any property type considered 20 01 2016 Kylemore Crescent Forgewood Motherwell Top flat 3rd Floor Top floor flat 3rd floor Gas central heating Three bedrooms No garden Viewpark Motherwell Bellshill Any property property type considered 20 01 2016 McTaggart Crescent Ravenscraig Motherwell 07553 838202 Upper 4 in block Gas central heating One bedroom Yes Any area considered Any two berdoom property considered 20 01 2016 Barra Place Coatbridge 07757 623263 Top floor flat 3rd floor Gas central heating Two bedrooms No garden Coatbridge Two or three bedroom house type property 20 01 2016 Kilbrennan Drive Motherwell 07873563170 Two bedroom semi detached house Gas central heating Two bedrooms Yes Motherwell Wishaw Two or three bedroom bungalow or house type 20 01 2016 Citrus Crescent Viewpark 07739 880006 Mid terrace house Gas central heating Two bedrooms Front and rear garden Most areas considered Three bedroom house type 20 01 2016 Sommerville Place Wishaw 07800 813042 Middle flat Gas central heating Two bedrooms No garden Wishaw Motherwell Two or three bedroon house only 20 01 2016 Herma Street Glasgow Contsct CVHA 01698 268855 Flat Gas central heating Two bedrooms No garden Any area considered Three bedroom house type 20 01 2016 Quarry Street Hamilton Contact

    Original URL path: http://www.cvha.co.uk/services/house-exchange/view-available-house-exchanges/ (2016-02-11)
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  • Customer Feedback
    to Repair Rechargeable Repairs Compensation for Improvements Scottish Social Housing Charter Useful Documents and Information HOW WE ARE DOING Our Performance Value For Money CONTACT Customer Feedback This page does not exist This page has either been removed or has been moved Clyde Valley Housing Association 50 Scott Street Motherwell ML1 1PN ENQUIRIES 01698 268855 REPAIRS 0800 073 0703 EMAIL cvha cvha org uk The Team Leadership Team Management Team

    Original URL path: http://www.cvha.co.uk/how-we-are-doing/customer-feedback/ (2016-02-11)
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  • Efficiencies & Savings
    services in people s homes and reduction of paperwork and follow up work The ability to log and process inspection and work orders whilst out on site resulting in better customer services in people s homes and reduction of paperwork and follow up work Enhanced online portal for board and committee meetings Taken part in frontline event with 8 other Lanarkshire housing associations to share good practices and learning among 90 key staff Expanded repairs by appointment system to include routine and urgent repairs and introduced diary system for inspectors so that we visit when tenants are available Started to review repeat repairs and those repairs not fixed first time so that we can provide a more efficient and effective service Highly trained staff who take great pride and satisfaction in their work resulting in sickness absence low of 1 Provided advice and assistance to tenants on the impact of welfare reform including assistance with applying for discretionary housing payments and promoting mutual exchanges and transfers for those tenants seeking a smaller house Worked with vulnerable and homeless tenants providing advice and support at the start of their tenancy This will lead to sustainment of the tenancy Provided starter packs

    Original URL path: http://www.cvha.co.uk/how-we-are-doing/value-for-money/efficiencies-savings/ (2016-02-11)
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  • Participation
    For Money CONTACT Participation We have Value For Money Undertaken a full Customer Satisfaction Survey with tenants and homeowners Redesigned our customer newsletter Redesigned our website at www cvha co uk Introduced a new Twitter account CVHA Further reviewed complaints policy and monitoring system Achieved Customer Service Excellence re accreditation Worked with the Clyde Valley Customer Panel to review rents and budgets investment new website and communications Supported Customer Panel to present findings and recommendations on service improvements to CVHA Board Supported local Registered Tenant Organisations and attended local estate meetings Consulted with all customers on a number of areas such as rent setting and engagement practices through letters newsletters and website Expanded our You Said We Did online to widen opportunity for customer feedback Sought monthly independent feedback from all customers who had received a service to monitor satisfaction and identify potential areas of service improvement Produced Value for Money Statement Provided welfare benefits and income maximisation advice for customers Introduced homeowners information sheet and refreshed newsletter Improved layout and information contained in homeowner factoring invoices Promoted alternative payment methods to homeowners Engaged with homeowners regarding the factoring service Value For Money Clyde Valley Housing Association 50 Scott Street

    Original URL path: http://www.cvha.co.uk/how-we-are-doing/value-for-money/participation/ (2016-02-11)
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  • Return on Assets
    263 000 on heating systems 165 000 on electrical upgrades Completed cyclical painter and gutter cleaning works to 515 properties with 495 properties also receiving capital works to the elements listed above Implemented planned maintenance software module allowing all future capital works to be managed effectively via in house system Continued to improve insulation levels on non traditional house types with projects completed in Little Earnock and Birkenshaw utilising Energy Company Obligation Funding Scheme Completed and handed over 95 new build properties across North and South Lanarkshire 72 in South and the balance of 23 in the North Lanarkshire area Invested 9 633m for these 72 homes with 4 851m received in Scottish Government Grant and Private Finance of 4 782m Implemented innovative investment project with key partners to develop 14 new homes for mid market rent in town centre locations Carried out gas safety checks to 100 of properties Spent 1m on maintaining our homes through routine repairs Carried out 8602 reactive repairs across our housing stock Carried out 69 medical adaptations across our housing stock at a cost of 145 000 Spent 308 000 on upgrading our void properties to our minimum lettable standard Managed One Wellwynd community

    Original URL path: http://www.cvha.co.uk/how-we-are-doing/value-for-money/return-on-assets/ (2016-02-11)
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web-archive-uk.com, 2016-10-24