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  • How We Spend Your Pound
    Strategy with all staff Sought staff ideas and innovations to help contribute to value for money and efficiency objectives Robust budget planning process in place with annual budgets developed from zero based position by all Managers Business cases developed for any new areas of spend or spend proposals Monthly monitoring and quarterly 1 1s with all budget holders to ensure comprehensive financial monitoring and reporting with budget holders having clear

    Original URL path: http://www.cvha.co.uk/how-we-are-doing/value-for-money/how-we-spend-yourpound/ (2016-02-11)
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  • You Said We Did
    to help tenants understand what will be involved in the works how they will be affected and the timescales Service Area Repairs Service You said that you were unhappy with the length of time taken to undertake repairs We visited specific properties to ensure that our procedure has been followed in dealing with the related repairs issues We have also instructed our independent researcher to request permission from all customers dissatisfied with our repairs service to give us their contact details This will enable us to follow up and repair any outstanding issues that we are unaware of We have also increased the number of tenants who we contact each month to seek independent feedback to get a broader more accurate picture You said that you were unhappy with the system for arranging repairs to be undertaken and arrangements for access We are now ensuring that all customers reporting non emergency repairs are offered either a morning or afternoon appointment We will continue to promote this appointment facility with customers You said that you had concerns with the landscape maintenance service Issues were raised with our contractor and areas of poor performance have now been addressed We will continue to monitor this area closely to avoid any future occurrences Service Area New Homes You said that door entry systems were not fully working in our newly built homes There is now a process in place to ensure that all components are rigorously tested and fully working prior to handover of keys to tenants Service Area Standard of Our Homes When Let Out You said that you were unhappy with the standard of your home when you moved in We are working this year with the Customer Panel to review our minimum lettable standard policy which sets out the standard we

    Original URL path: http://www.cvha.co.uk/how-we-are-doing/value-for-money/you-said-we-did/ (2016-02-11)
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  • Effective Partnerships
    in partnership with local authorities and other social landlords Joint projects with the Police CAB other housing associations and Woman s Aid Officers attending local problem solving groups within the community and promoted wider action initiatives Carried out regular estate inspections to ensure these are maintained to a high standard Housing Officers using their mediation training to resolve anti social behaviour issues quickly and smoothly Worked closely with Social Work

    Original URL path: http://www.cvha.co.uk/how-we-are-doing/value-for-money/effective-partnerships/ (2016-02-11)
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  • Future Plans
    providing homes for rent Provide 768 additional homes Invest 31 1m modernising and maintaining our homes Develop a 5 year rental strategy Maintain a 30 year business plan which provides long term financial stewardship for the business Further development of properties for mid market and affordable rent with innovation and investment project Innov8 Housing Solutions Enhancement of web and text based engagement and consideration of digital inclusion strategies for communities

    Original URL path: http://www.cvha.co.uk/how-we-are-doing/value-for-money/future-plans/ (2016-02-11)
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  • Continuous Improvement
    have Value For Money Carried out a review of the organisational structure in order to ensure that the organisation was optimised for the achievement of value for money is efficient and is ready to respond to future challenges Introduced designated teams relating to income sustainment and allocations to allow a more proactive approach in all areas Incorporated repairs function into investment team to streamline and enhance services Reviewed the performance management framework to increase assurance and monitoring of targets Monitored progress being achieved against agreed targets with executive officers being held to account Undertaken extensive scenario and stress testing of 30 year business plan Met with internal and external auditors independently to review annual processes and statements Provided free welfare benefits and income maximisation advice service for customers Demonstrated effective financial management across planning control compliance and reporting Reviewed our Housing Allocation Policies Carried out new tenancy settling in visits Reviewed reasons for tenancy terminations and worked with customer and partners to develop a low demand strategy for Douglas Benchmarked with our local RSL partners G8 and SHBVN and continually aim to improve our performance Redesigned Tenants Handbook to make it easier to read and more practical Value For Money

    Original URL path: http://www.cvha.co.uk/how-we-are-doing/value-for-money/continuous-improvement/ (2016-02-11)
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  • Tom Barclay
    Leadership Team Tom Barclay Chief Executive I have been the Chief Executive of the Clyde Valley Group since October 2005 Since that time I have led on substantial change and growth both within the housing association and subsidiary company We have recently entered a new period of change with the development of our Corporate Plan for 2011 2016 which sets out our vision and ambitions for the future The organisation has delivered on a number of achievements and our current 15th place listing on the Sunday Times Best 100 Companies to Work For in the UK 2012 Also in 2012 we secured 3 Star Status Extraordinary through the Best Companies accreditation which validates the excellent services and standards delivered by all of our people The future provides both our business and the industry at large with a host of both challenge and opportunity My ambition for the Group is that we rise to these challenges and seize the opportunities and in doing so continue to develop our partner relationships and be one of the best housing providers in the UK I also continue to contribute to and support my professional body as member of the Royal Institution of Chartered Surveyors

    Original URL path: http://www.cvha.co.uk/leadership-team/tom-barclay/ (2016-02-11)
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  • John Turnbull
    For Money CONTACT John Turnbull Investment Director View ALL Leadership Team John Turnbull Investment Director I have been with Clyde Valley for over 14 years and am a Chartered Member of the Royal Institution of Chartered Surveyors In my current role as Investment Director I oversee delivery of the capital spend on our own stock and lead on asset growth for the Group two of our fundamental Corporate Plan objectives In relation to asset management the Association have allocated in excess of 7 5m to be invested on our own stock and this has to be delivered in the most cost effective way to maximise the benefit for our tenants Our historic new build spend is in excess of 143m but with reduced amount of public sector funding maintaining our new build programme is more challenging than ever before although we are well placed to do so My priorities for the next 12 months are to continue to attract grant funding for new build projects deliver investment programme across our own stock with the aim of achieving Scottish Housing Quality Standard compliance by 2015 and Identify income generating opportunities for Clyde Valley Property Services Clyde Valley Housing Association 50 Scott

    Original URL path: http://www.cvha.co.uk/leadership-team/john-turnbull/ (2016-02-11)
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  • Nareen Owens
    I am a Chartered Fellow CFICPD of the Chartered Institute for Personnel and Development and my biggest achievement has been the contribution to the culture change process for the Clyde Valley Group This has recently resulted in CVG being awarded 2 Star Status from Best Companies and placing 5th on the Sunday Times Best 100 Companies to Work For List as well as winner of the Employer of the Year

    Original URL path: http://www.cvha.co.uk/leadership-team/nareen-owens/ (2016-02-11)
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web-archive-uk.com, 2017-12-16