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  • ensure they have the best chance of delivering what our clients and their customers need In addition to project delivery as a member of the PM leadership I develop the Project Management practice and provide oversight and guidance to the PM team if required I use over a decade of agency and client side PM experience to plan and execute projects that deliver against my client s brief identify and remove blockages and ensure that my project teams have the time information and resources available to perform at their best I m equally comfortable working with counterparts in my client s organisation or dealing directly with business stakeholders I much prefer open straightforward communication to PM jargon In my five years at Foolproof I ve managed projects for most of our financial services clients but a significant part of my time has been spent managing business to business transformation programmes for one of Foolproof s largest multinational clients It s been challenging but extremely rewarding to see an organisation like this take the journey towards a greater understanding of customer experience and to lead project teams playing such an important role in driving this change Outside of day to day project delivery I also sit on the International team as the project management representative acting as the conduit between the UK and Singapore offices to ensure that working practices are aligned skills and knowledge are exchanged and that opportunities to provide mutual support are identified and acted upon Prior to joining Foolproof I lead the PM team at a full service digital agency based in Norwich and London and before that spent 10 years client side at a large UK based insurance company originally as a systems analyst before making the move to project management first in IT and then

    Original URL path: http://www.foolproof.co.uk/team/people/alex-bentley/ (2016-02-14)
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  • on obtaining insight to inform experience design through using a variety of methodologies One of my specialties is quantitative research including surveys and remote un moderated testing I ve found quantitative methods particularly useful for understanding how a larger sample of users behave and for backing up insights from qualitative research with more robust data My academic background is primarily in psychology and human research I hold a BSc in Psychology from Georgia Institute of Technology and a MSc in HCI from University College London UCL At Foolproof I m able to apply my knowledge human behaviour and research skills to improve customer experiences with digital products and services I am fascinated by the growing community of Quantified Self QS and curious as to how people can take control of their lives through their digital data and I capture my data through various devices and mobile applications When I m not at work I enjoy baking and outdoor activities Living outside of central London has its perks on the occasional nice day you ll find me in the woods ever optimistic for good weather Human perception and behaviour has always fascinated me When to apply qualitative and quantitative research By

    Original URL path: http://www.foolproof.co.uk/team/people/alison-williams/ (2016-02-14)
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  • we are up to date with current employment law help manage our internship scheme as well as making sure we have lots of fun along the way like our annual companywide bake off and various other social events I really enjoy celebrating the milestones in Foolproofers lives and arranging events to commemorate these is something I love doing I also enjoy helping our front of house team add little touches to our working lives at Foolproof such as arranging welcome packs for our new starters Easter Eggs at Easter themed Cake Fridays pumpkin carving at Halloween and biscuit decorating for Valentine s Day Whilst at university I studied for a degree in Business and Spanish which meant I got to spend a year living and working in Valencia This was an incredible experience and I d highly recommend a visit it s a beautiful city with so much to see and do I love learning it s a key value of mine as a HR professional which is why I began studying for my CIPD Chartered Institute of Personnel and Development qualifications in 2014 thanks to the generous training budget Foolproof provides Having already completed my Foundation level qualification I am now halfway through the Intermediate and starting to think about the Advanced although I might give myself a break and complete the online counselling course I signed up for a while ago first Prior to Foolproof I spent almost a year working in the world of recruitment and then I worked in the careers centre at the University of East Anglia However HR has always been an area of great interest to me so joining Foolproof gave me my first exposure to a HR generalist role back in 2013 Outside of work you ll likely find me in the

    Original URL path: http://www.foolproof.co.uk/team/people/bernice-tuckey/ (2016-02-14)
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  • is particularly useful at the early stages of a project The output is often compelling to clients and often surfaces opportunities to quickly expand their customer base Working at Foolproof has provided me with the opportunity to work with brands across a variety of sectors including financial services retail and consumer electronics I m particularly passionate about the use of digital within the retail sector specifically around the ways in which digital can complement and support customers in store experience I started at Foolproof as an intern during my degree in Design Ergonomics at Loughborough University I have always been curious to learn how physical and digital systems operate My degree gave me the tools and methods to explore this and how to design experiences that consider human and environmental constraints As a student union rep at university I took an active role in shaping the experience of my course I started a student forum to provide feedback about the course and communicated the responses to staff with the aim of further developing course content and structure The forum is now considered best practise across the whole university My experience as an intern gave me the opportunity to learn from

    Original URL path: http://www.foolproof.co.uk/team/people/charlotte-hodge/ (2016-02-14)
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  • ve had a varied background working client side within the insurance industry on a wide range of products building up skills in a number of areas from user research design and development However the one thing that has always interested and driven me forward is the desire to deliver something that can make any customer interaction with a company as painless enjoyable and as efficient as possible for all parties involved Foolproof is the perfect place to allow me to do that working amongst colleagues that feel as passionately about delivering the win win as I do They say a picture is worth a thousand words and I m a huge Visual Thinking evangelist Since practicing visual thinking and doodling seriously over the last few years I learned the value it offers in developing skills in perception listening and understanding to a level I had no idea previously possible I love the way even just a simple sketch can help communicate an idea build engagement and clarify complex subjects I regularly sketchnote at conferences drawing and sketching my thoughts to aid my design thinking Even in our digital age there is a real need to communicate ideas clearly and rapidly As a result a Doodle Revolution is brewing as more and more companies get on board with the idea and I m proud to be a vocal supporter of the benefits it offers I m a huge fan of networking and go to as many meetups and conferences as I possibly can with pen and paper in hand to sketchnote as well as enjoying the benefits of making connections with people all around the world on Twitter I m also the Norwich organiser for a global meetup with the mission statement of connecting people through the fun of drawing together

    Original URL path: http://www.foolproof.co.uk/team/people/chris-spalton/ (2016-02-14)
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  • creative Creativity brings more impact creates more uniqueness and ultimately more value It s really interesting to work in Experience Design as the industry has reached a level of maturation that means merely doing what everyone else does or just being simple and easy is no longer enough Creating a relevant and differentiated experience that sets it apart from competitors is increasingly important And that is what excites me about

    Original URL path: http://www.foolproof.co.uk/team/people/christian-barnett/ (2016-02-14)
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  • as an Experience Designer during the Summer of 2014 Back in 2009 I graduated from the University of Central Lancashire with a BSc Honours in Interactive Digital Media It was during my degree that I became passionate about the endless possibilities digital has to offer Since graduating I have worked in the digital industry as a Visual Web Designer and what a journey it has been I have had the opportunity to work on a variety of small and large projects that have enabled me to push the boundaries of content driven user centred and simplistic design across a range of devices I have a strong desire to continue to work with and learn from the talent that exists within the industry and I aspire to continue producing unforgettable interactive experiences that excite I spend the majority of my time outside of work exploring the best restaurants and bars London has to offer with friends and love spending time at home with my family There is also a high possibility you will find me drooling in designer shop windows clocking up miles road running or on a secluded beach in paradise I aspire to continue producing unforgettable interactive experiences that

    Original URL path: http://www.foolproof.co.uk/team/people/danielle-binns/ (2016-02-14)
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  • years working within the Client Services team As a Senior Account Manager I am responsible for managing and developing our relationship with a number of key clients which include Lloyds Banking Group Atom Bank Intercontinental Hotels Group and Unilever I came to Foolproof from Webcredible where I d developed a natural interest in User Experience and a passion for Client Servicing combining my interest in consumer behaviour and the ability to talk the hind legs off a donkey I m a problem solver at heart working alongside my clients and the Foolproof team I am able to enjoy being part of creating measurable value for my clients business and seeing this come to life through delightful and relevant digital experiences for their customers I ve been fortunate enough to have helped shape our clients end to end strategy and design for some amazing projects Our team talk about doing better things not just things better and that s the work I find most interesting Not just understanding what can be fixed in the short term although that s always a good starting point but real transformative thinking when tackling a problem whether that s a new customer proposition using new

    Original URL path: http://www.foolproof.co.uk/team/people/danielle-lyon/ (2016-02-14)
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web-archive-uk.com, 2016-10-22