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  • for the next activity to happen Academically I come from an engineering background with an electrical engineering degree from the National University of Singapore and that allows me to apply process management skills into my work I am an avid fan of innovation and user centred design processes and I am always looking to improve the practice by experimenting with new techniques in multiple contexts Before joining Foolproof I worked at a transformational design consultancy where I cut my teeth in user centred design leadership coaching and management consulting At another digital agency I was involved in the entire value chain from business development to project delivery The invaluable experience I ve gained in these areas further convinces me of the need for a strong and positive user experience and yet at the same time the need to guide our clients to develop their own enablers to allow them to be self sustainable Some of the more notable work that I ve done included the design of the transport experience for a large leisure company and developing a service blueprint for a government agency in Singapore specializing in housing The latter won an international award for innovation for government agencies

    Original URL path: http://www.foolproof.co.uk/team/people/david-khoo/ (2016-02-14)
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  • work with them to shape new briefs through to delivering a project It s my job to ensure we utilise the specialist skills within Foolproof to meet a client s brief objectives and more importantly their organisation s key measurable targets Communication is a big part of my role both internally to ensure our consultant s fully understand a brief but also with my clients to ensure they understand our methodology and approach I first became interested in user experience during my time at Management Consultancy Accenture where I was involved in delivering various digital projects for a global pharmaceutical company I was able to learn the basics of UX from a consultant s point of view by being involved in the development of a digital strategy capturing the end users requirements on an international scale and using this to create a set of personas I decided I wanted to specialise in this area and this pushed me to pursue my career in service design and user experience Before joining Foolproof I worked at another service design agency as an Account Manager responsible for various clients across a breadth of industries such as financial insurance retail and public sector I am really passionate about the financial services sector and am currently working with specialists within Foolproof to set up an ongoing forum to discuss emerging trends and industry standards I am also a big advocate of the value of formative research and ensuring the customer s needs and reactions are captured early in the product service design and development lifecycle Outside of work I spend as much time as I can travelling around the world to learn about different cultures Despite having taken some time out of my career to travel for over six months I can still say I

    Original URL path: http://www.foolproof.co.uk/team/people/dhanesha-mehta/ (2016-02-14)
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  • to get a more hands on approach to technology It has given me the opportunity for example to work on complex lab setups which is a very rewarding process and allows me to do the work I enjoy I am able to work within a diverse technical team supporting all employees Outside of Foolproof I enjoy pastimes such as football music as well as being a keen fitness enthusiast which

    Original URL path: http://www.foolproof.co.uk/team/people/edward-enright/ (2016-02-14)
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  • exactly where my day will take me If the phone rings it could be a global brand kicking off a digital transformation programme or a company concerned with conversion or engagement from its digital assets As the experience design programmes we work on get bigger both in terms of objectives and countries in which the experience will be deployed so the pitch processes which we are invited to be part of get more complex too I ve led pitch teams responding to RFIs ITTs RFPs ITQs and all sorts of three letter abbreviations that essentially mean a client is reviewing their agency relationships We have invested heavily in our pitching capability over the last few years Once we receive an invitation we insist we meet the client as so much of our work comes from long term relationships based on a mutual respect between the people on either side of the client agency partnership One of the best parts of my job is that I get to work with pretty much everyone in the agency Anyone from the partners to an intern can be involved in a new business opportunity and everyone is encouraged to have an opinion I hold a Masters in Transport Design from Coventry University My main outtake from this was the importance of research as part of the design process an important grounding for my career at Foolproof While I m now not a car designer my education has given me an appreciation and passion for problem solving understanding a client brief and objectives and also how to empathise with the challenges our design team face Prior to joining Foolproof I worked as Business Director at Norwich University of the Arts managing commercial projects Before this I worked in international packaging design and branding agencies leading

    Original URL path: http://www.foolproof.co.uk/team/people/ed-walker/ (2016-02-14)
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  • I am covering the role HR Manager whilst my colleague Karen Varnavas is on maternity leave I provide generalist HR advice and support to the business both in the UK and Singapore covering learning and development employee relations employee reward leadership and resourcing as well as involvement in planning and organising some of the more social side of Foolproof I have a passion for developing people to their full potential Throughout my career I have witnessed the importance of investing resource into developing everyone in a business to be the best they can be which is one of the main focus points of my role during my time here I am chartered CIPD MCIPD and have worked in HR for over 16 years In addition to UK HR Management I have a wealth of international HR experience working with offices in the US Dubai Luxembourg Brazil and Singapore I am an experienced line manager and have managed staff members in HR Reception Admin Office Management and IT In my spare time I volunteer helping the homeless in a local homeless hub provide face to face CV advice to the long term unemployed and marshal at various sports events I have

    Original URL path: http://www.foolproof.co.uk/team/people/erika-collinson/ (2016-02-14)
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  • Portfolio I believe that strong communication is central to any client services role and it is through this that I m able to develop an understanding of the client s business and the problems they may experience When helping to answer the client s brief and meet their objectives I will ensure the most suitable team from Foolproof s talented studio are mobilised an essential step in smoothly guiding any project through to completion Before joining Foolproof I worked at Ogilvy Mather where I was responsible for above the line advertising for a global electronics brand alongside quick turnaround government projects I also have both above and below the line experience working with brands spanning sectors including the entertainment industry food and drink and education I m extremely interested in the psychology behind user centred design and the importance of understanding how the users feelings thoughts and actions are affected throughout the process Studying how new technology affects human behaviours and exploring how design can improve their everyday interactions and experiences is one of the reasons I m so excited to be working for Foolproof Outside of work I can mostly be found tending to my balcony plants luring in

    Original URL path: http://www.foolproof.co.uk/team/people/hannah-black/ (2016-02-14)
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  • a growing company it is a sociable company with a small family feel It was because of this that I found it to be the perfect place for me to start my career At Foolproof I am the go to girl for everything office related be it booking travel ordering lunch or even just providing that much needed cuppa on a stressful day I m the first person you see if you come and visit our London office I ll most likely be wearing my favourite bowler hat so keep a lookout for it poking over the desk I love to talk and meet new people which bodes well for this position as I am constantly meeting and greeting visitors as they come into the office Outside of work I enjoy playing lacrosse and I have recently joined the Clapham Ladies team I love spontaneous nights out with my friends enjoying a cheeky snakebite or six and I have a passion for arty farty European cinema Things I don t enjoy Being bullied by my seven older siblings It s tough being the youngest Just a warning If you see me looking a little depressed on a Monday morning it

    Original URL path: http://www.foolproof.co.uk/team/people/hannah-goodwin/ (2016-02-14)
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  • us London Norwich Singapore About us Harpal Awan Facilities Manager As Office Manager my job is a constant juggling act of sorts I m in charge of the office environment in our London office making sure it s a fun comfortable atmosphere to work in and that everyone has everything they need I also manage the front of house team who look after clients and other visitors and the IT team who ensure that everything technical is working as it should When both areas are running smoothly it creates an enjoyable office experience for both our staff and clients I joined the world of market research and fieldwork 10 years ago via an administration role at the British Market Research Bureau At Foolproof I initially managed respondent recruitment for a variety of projects in both our London and Norwich offices before moving into my current role In my spare time I enjoy meeting up with friends eating out shopping and travel which I definitely need to do more of I m in charge of the office environment in our London office making sure it s a fun comfortable atmosphere Research and respondent self assessment By Harpal Awan Operations team Based

    Original URL path: http://www.foolproof.co.uk/team/people/harpal-awan/ (2016-02-14)
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web-archive-uk.com, 2017-12-18