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  • take on more roles such as credit control raising sales invoices bank reconciliation and many more This has been great to learn extra tasks and take on more responsibility within my role After spending five weeks travelling around Australia in 2010 I managed to make another trip over at the beginning of 2012 for three weeks This was yet another amazing experience and is somewhere I would definitely love to

    Original URL path: http://www.foolproof.co.uk/team/people/harriet-delamare/ (2016-02-14)
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  • across a great mix of sectors including financial services travel healthcare and consumer electronics My role involves providing quality assurance and practice leadership across projects from selecting the right methodology through to ensuring quality in the advice we provide to our clients My role varies from one day to another I could be conducting formative research testing new ideas and helping a client to maximise the success of their product launch or supporting several UX projects providing quality assurance to ensure their successful delivery My specialisms include designing for specific groups such as older and impaired users and inclusive design for both physical and digital products I love going out into the field and conducting ethnographic research in order to understand the context and meaning behind how digital and physical products are used as well as how people interact with one another I particularly enjoy product planning and facilitating stakeholder workshops using agile techniques to support clients plans and prioritise design features Prior to joining Foolproof I held senior positions in user experience research within a product design consultancy and at several user experience consultancies More recently I have worked in Human Factors and UX roles within the healthcare and medical sector an area which I am very passionate about Before I moved into consultancy I spent three years completing my PhD in Computer Science within the field of security and surveillance Outside of work I spend much of my time with my family either in the garden walking the Sussex downs and parts of the coast which I am lucky enough to live close to As well as walking I love to run I completed the Edinburgh Marathon in 2007 and the BUPA 10K run in 2009 I am planning my next major challenge Skills and expertise Co creation

    Original URL path: http://www.foolproof.co.uk/team/people/hina-elton/ (2016-02-14)
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  • Infante Senior Designer I originally trained as a Graphic Designer but it wasn t long before my attention was firmly focused on the digital world and its ever changing nature I love that it s a fast moving industry that s constantly reinventing itself I came to Foolproof because I wanted to be somewhere that cared about good work as much as I do and which delivered measurable results Figuring out how people think and anticipating their behaviour is one of the things I enjoy the most about my work Anticipating the user is one thing but just importantly once I ve applied that thinking to the projects I work on I can get feedback on my designs by the most important judges the users themselves When I m not at work you can find me food obsessing whether it s cooking in the kitchen or finding the next wonderful feast to eat taking care of my small vegetable garden balcony plant pots more like or planning local adventures with my better half Figuring out how people think and anticipating their behaviour is one of the things I enjoy the most about my work Beacons a disappointing start for an

    Original URL path: http://www.foolproof.co.uk/team/people/irene-infante/ (2016-02-14)
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  • junior consultants or designing a research programme for the latest phone form factor smart TV or emerging technology My specialisms lie in extracting information from users turning this into insight and actionable design recommendations but also in crafting delightful yet useful experiences Lately my work has been focused on the financial services industry but if I had to pinpoint my area of expertise it would be e commerce This is an area that particularly draws on my strengths persuasion techniques and psychology background I also have an interest in bringing more naturalistic methods to research I m a founder member of Foolproof s Special Interest Group on Ethnography which explores best practice in the wild research techniques and how these can create business value I am a Certified Usability Analyst HFI and completely unrelated to the field of user experience I m also a qualified PRINCE 2 practitioner I have a degree in foreign languages English Italian applied to politics and law and I m currently studying for a part time degree in psychology I m fascinated by the fallacies and influences that guide our judgement and decision making in everyday life and how that applies in the digital world My first foray into the world of working professionals was as a business analyst Although the solutions I worked on ticked all the boxes as far as delivering to a specification they didn t really push the buttons of those that were meant to engage with them This made me uneasy and prompted me to delve further into the world of user experience Eight years on and I m still there In my spare time I m finishing up a part time degree which mainly involves drinking copious amounts of tea in front of my computer In another life I

    Original URL path: http://www.foolproof.co.uk/team/people/isabelle-mcwilliams/ (2016-02-14)
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  • where I was in charge of looking after projects from pitch through to delivery It gave me great insight into the different parts of the digital life cycle Working in Singapore was a great chance to develop my career in different market areas and learn more about remote working and a great excuse to travel I started my career in branding agencies which taught me to look at how clients will perceive things and if it will trigger positive or negative reactions Transitioning into the digital world user experience always really interested me as it s about ensuring the user has a positive experience and how to enhance this I was really excited to join Foolproof as they really look into what clients want and how they can help them and as an Account Manager this is very important to me in what I can offer them I m working with the Shell International account with a very skilled team and am looking forward to continuing the work In my spare time I can generally be found eating a burrito or consuming Prosecco somewhere I run and cycle but only to consume more burritos and Prosecco I ve also recently

    Original URL path: http://www.foolproof.co.uk/team/people/ivy-wykes/ (2016-02-14)
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  • Vance Consultant At Foolproof I spend my time gathering insight and creating solutions that fulfil both business and user needs Understanding the details around processes allows me to collate requirements for digital products This combined with drawing on customer insight means I generate outcomes that are grounded in the needs across a user and business lifecycle My expertise is in service design considering the holistic user experience in order to understand how digital solutions can support processes and needs The focus of my experience has been in retail and financial products particularly pensions Before Foolproof I was developing and delivering digital solutions in retail stores for a large US technology company I worked with countries around the world understanding localised needs producing information architecture and delivering a solution that allowed people in stores to sell complex products in a simple and easy way I have an MA in Digital Arts from the Norwich School of Art and Design While doing this I spent my time exploring ways to tell narratives within digital spaces Outside of work I can be found knitting sewing or hoarding items for one of my many collections The focus of my experience has been in retail

    Original URL path: http://www.foolproof.co.uk/team/people/jane-vance/ (2016-02-14)
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  • their ways of thinking I am dedicated to ensuring maximum value can be added to any project ensuring the win win for our clients and their customers in a professional friendly manner During my 18 months in I T recruitment I spoke to a lot of accomplished Project Managers and hearing them talk about what they did on a day to day basis made me rather jealous Having studied Information Systems at Cardiff University I gained a real passion for technology so linking that to my passion for people seemed like a logical careers move After 2 5 years successfully managing a variety of responsive website design and build and integration projects I decided to expand my horizons at a larger company and experience the challenges that come with managing larger portfolios of work so I decided to join Foolproof During my time with Pixl8 Interactive Limited I wanted to expand my skillset in Project Management so undertook my Prince 2 Practitioner and ScrumMaster certifications I have also participated in various day long workshops such as how to manage conflict management how to run a successful portfolio and courageous conversations training Outside of the office hours I am a bit

    Original URL path: http://www.foolproof.co.uk/team/people/jennifer-lion/ (2016-02-14)
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  • leaders in their respective fields Building strong relationships with them is something I particularly enjoy as this is key to longer term success Foolproof is a company that is committed to loyalty from both its people and clients and I am very proud to share these values I have a keen interest in wearable tech and how it will integrate into our lives Whilst wearable technology offers many possible great uses it also presents a challenge for most of my clients This is a challenge I welcome and one I look forward to helping them face going forward I am also part of Foolproof s UX Measurement Group as I am eager to learn more about measurement right across the spectrum of business performance I entered the online world as an Account Manager for a Digital Marketing agency in London where my attention was focused on Conversion Rate Optimisation for a range of eCommerce clients Using A B testing tools we were able to reach sales conversion rate uplifts of up to 30 Outside of work I am a massive sports fan and a passionate Manchester United fan I also love the football played across the pond and dream of

    Original URL path: http://www.foolproof.co.uk/team/people/joce-boissin/ (2016-02-14)
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web-archive-uk.com, 2016-10-26