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  • multidisciplinary team to create solutions that meet both the needs of the user and the business Coming into my fifth year at Foolproof I have worked on a number of research and design projects across various platforms and sectors Financial services travel retail and telecommunications being my specialisms I have experience across a broad range of formative and evaluative research methodologies and enjoy spending time mentoring others and supporting the development of our insights practice Having graduated in Industrial Design and Technology at Loughborough University I have a strong background in product and service design No matter what the experience be it a digital platform product or service I find it fascinating to watch how users behave and interact with the digital world around them Through my experiences I have developed the view that successful innovation and experiences come from gaining insight into behaviour and not just from creating something new in isolation Keeping on top of emerging user behaviours and trends is something I m passionate about In recent years I have developed a love for all things mobile Last year I was fortunate to conduct ethnographic research in Seoul in South Korea as part of a proprietary research project to explore emerging behaviours around mobile proximity technologies m commerce and loyalty in particular The learnings and insight we were able to take away from being in the wild for just 3 days was incredible and it was exciting to be able to share this with my clients and the wider business on my return Complimenting my passion for mobile I m fascinated by what happens when digital meets physical and am excited by the opportunities it presents in the future I believe users emerging behaviours in this space will be important to watch as their demand to stay

    Original URL path: http://www.foolproof.co.uk/team/people/nicole-harlow/ (2016-02-14)
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  • s my responsibility to manage and develop relationships with those clients which means understanding what they are trying to achieve within their business as well as the problems they need to solve for their customers This knowledge helps me work together with our studio to find the right blend of skills and expertise to design the right approach to meet our clients brief and see that project through to completion Working with the team I represent my clients internally continuously ensuring their voice and objectives are heard at every stage of the project I m passionate about experience design and for me that s not just the solutions we create for our clients but also the experience our clients have working with Foolproof I love building client relationships and have worked in client services for nearly 9 years Before joining the Foolproof Group I held a senior position at a Recruitment Process Outsourcing provider managing a multinational private sector client account Outside of work I have two energetic daughters who keep me well and truly on my toes When I m not joining in with the daily rendition of Let it Go from Disney s Frozen I try to find

    Original URL path: http://www.foolproof.co.uk/team/people/nikki-lamb/ (2016-02-14)
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  • brief and ultimately to ensure we create something which has a positive impact on the client business and its customers I feel privileged to be able to help clients create amazing customer experiences and customer centric products through the world class design and research work we do I ve always tremendously enjoyed brainstorming ideas with people to improve things and find new ways of approaching problems To be able to do this with in the field of experience design is something I m really excited about I spent several years working in digital marketing before joining Foolproof mainly focusing on large telecoms and retail clients It was during that time I first became aware of and interested in user experience I m fascinated by how many of today s most successful products and businesses differentiate themselves through amazing customer experiences whatever shape those take Doing right by users and making sure that great experience sits at the core of any business is something I m very passionate about and I try to communicate this in the work I do Outside of work I m a keen sportsman swimming and playing tennis regularly I love to travel and discover new places

    Original URL path: http://www.foolproof.co.uk/team/people/ollie-yeates/ (2016-02-14)
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  • and business objectives in the context of the wider market and using this insight to drive the design direction of services and products This is a role that can take on many guises including research journey mapping sketching and prototyping Ultimately for me it s about putting the customer at the centre of our design thought process and using evidence to drive our creativity Before joining Foolproof I spent three years client side working for a global technologies company designing interfaces for self service and assisted service products This role taught me the value of creating systems that are simple intuitive and make customers lives easier I have completed a Masters degree in Human Computer Interaction and Ergonomics and I have a Degree in Multimedia My MSc gave me a solid grounding in experience design and many of the hard skills needed to work in UX My Multimedia degree helped me develop skills in the conceptual creative and technological dimensions of multimedia production This included video and sound production digital photography graphic and web design I enjoy solving problems in creative ways and this is what brought me to Foolproof I love that every project I take on is interesting and different from the last I m always trying to grow and improve and relish the opportunities I have at Foolproof to work as a part of multidisciplinary teams There s plenty of opportunity to learn from those around me and pick up new skills Having grown up beside the seaside in Ireland I love to get out and about in the fresh air when I m not in work I try to get out of London every other weekend and explore the UK Recently I ve made it my mission to explore the beaches and seaside towns of the

    Original URL path: http://www.foolproof.co.uk/team/people/orla-hennessy/ (2016-02-14)
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  • to day responsibilities vary depending on the projects I am overseeing Primarily I ensure that the correct people are resourced onto projects budget expectations are continuously met and exceptional work is delivered in a timely and accurate manner My role requires me to deal with all levels of project stakeholder therefore excellent communication skills are essential Additionally as a project manager for multiple projects I need the foresight to see the bigger picture and what risks may occur over a project lifecycle Before joining Foolproof I spent 6 years working various full service agencies in Glasgow Over the course of my career I ve had the opportunity to work on some great projects from full e commerce builds micro sites apps to the lowly christmas e card All of this experience has allowed me to hone my skills in the art form of project management Outside of the office and as a relative newcomer to London I like to sample the bars and restaurants on offer I spend a fair bit of time planning to visit the various tourist attractions which inevitably never happens I also occasionally play the guitar with no real talent or skill I like whisky and

    Original URL path: http://www.foolproof.co.uk/team/people/patric-donnachie/ (2016-02-14)
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  • Singapore Team People Careers Thinking About us Find us London Norwich Singapore About us Patricia O Connor Recruitment Assistant Patricia has recently joined us here at Foolproof Once she has her feet under the table we ll ask her to write something for her profile page Please pop back in a week or two to find out all about Patricia Operations team Based in the UK Latest from the studio

    Original URL path: http://www.foolproof.co.uk/team/people/patricia-oconnor/ (2016-02-14)
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  • philosophy is built on the foundations of a deep understanding of human behavior and brave creative thinking Within the project the experience planner challenges the team to explore further be bolder and seek the best possible design solutions My client partner role involves supporting our client service team in looking after the interests of some of our largest and longest standing client relationships It allows me to help senior stakeholders create a vision and strategy for experience design within their organization and over the last 15 years I have gained a wealth of valuable experience within ecommerce and experience design that those clients can draw upon My particular interest at the moment is understanding the developments that are going to influence all of our lives over the next 5 to 10 years in particular the role that technology is going to play in linking the digital and physical worlds together The impact of these connections on consumers and brands is going to be every bit as revolutionary as the emergence of ecommerce itself and organizations need to start preparing for that now I m a regular speaker at conferences I write regularly in our blog and I m a shamelessly avid networker I also try and get along to various digital design and technology meet up groups when I can Prior to starting Foolproof I was Marketing Director at Virgin Money and was lucky enough to be part of the founding team of that business way back in 1995 It was there that I first experienced a lot of the things that have since been embedded in the culture of Foolproof work hard play hard and obsess about customers Outside of work I can often be found on my road bike or with friends probably drinking and eating too much

    Original URL path: http://www.foolproof.co.uk/team/people/peter-ballard/ (2016-02-14)
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  • responsible for the quality of insight and delivery across our portfolio This involves helping clients to shape a brief at the early stages of a project to providing quality assurance once projects are underway and following up to ensure that our work has the desired impact I m an experienced practitioner and have run many big research programmes I ve conducted research in a dozen countries around the world interviewing gamers in Saudi Arabia financial controllers on Wall Street factory workers in Mexico and sales reps in Taiwan I ve used customer insight to come up with creative solutions to design problems and have seen the impact of these on products and services that millions of people use Design intersects with another interest of mine economics A combination of working on financial services and the ever present turmoil in the markets has made me curious about how economics affects our lives It s a subject where a few simple rules combine to create huge complexity much like experience design What I m most excited about is the nascent field of experience strategy helping clients create a long term plan to align every customer touchpoint with their brand and business strategy Too many projects happen in isolation and too many successes are brought down by a lack of joined up thinking Experience strategy is a way of fixing that It s about understanding where you are today where you want to get to creating a plan to achieve that vision and implementing a measurement framework to make sure you re on track Outside of work I m a keen traveller I particularly enjoy visiting some of the stranger parts of the world such as Uzbekistan and Turkmenistan highly recommended if you re looking for an adventure I m also a qualified

    Original URL path: http://www.foolproof.co.uk/team/people/philip-morton/ (2016-02-14)
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web-archive-uk.com, 2016-10-28