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  • GetOnline Ltd - Web and Email Hosting FAQ (Frequently Asked Questions)
    if you need a service setting up urgently please contact us and we will do our best to accommodate you How fast are your web servers All of our web and email services are hosted on the latest Intel based servers that are more than capable of hosting 100s of websites per server in addition to that they are monitored 24 7 to ensure maximum stability so you can have the piece of mind that your website will be available to your clients and if there is a problem we will be immediately notified and resolve the issue as fast as possible As a web designer I look after multiple websites do I have to have a separate login and password for each Yes However for security purposes each account we setup has a unique username and password Do you support Microsoft FrontPage and FrontPage Server Extensions Yes However this is not enabled by default if you need to this be enabled on your account Free of charge please contact us What FTP programs do you recommend Open Source Shareware Subject to license conditions FileZilla CoffeeCup Commercial Licensed SmartFTP CuteFTP NOTE Most web design programs include an FTP program What web design software do you recommend Open Source Shareware Subject to license conditions Nvu Alternative Nvu Commercial Licensed Microsoft Expressions Web Adobe Dreamweaver What standard CGI scripts do you support We don t offer support for any particular script or support for coding issues However if you are trying to install one of the well know CGI scripts such as NMS Formmail we can provide support for the initial setup How much web space do I need This really depends on how big your website is and what it will contain for 99 of our clients our standard package is many times more than sufficient How do I access the web statistics for my site To view the statistics for your website you will need to login to your control panel You have given me more web space traffic than I need can I have a discount Unfortunately not the cost of our services are calculated based on many different factors involved in maintaining a professional and reliable hosting service space and traffic are two small aspects of the whole service How much traffic can my website use per month and what happens if I go over Each hosting package has specific bandwidth limits these are detailed on the products page which can be found here If you use in excess of this limit we will invoice you in arrears for the excess usage at a rate of 8 vat per 1 GigaByte GB used We recommend that if you do or anticipate using over your limit you upgrade your account to a package that provides sufficient bandwidth for your expected usage Email Hosting FAQs How do I send email as me my own domain name com As a general rule if you are using an email program such as

    Original URL path: http://www.getonline.co.uk/web/products/product_faqs/hosting_faqs.htm (2016-02-09)
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  • GetOnline Ltd - Internet Jargon Explained
    in your mailbox this is particularly useful if you are away on holiday or work from different locations there is many features too numerous to mention here Web Forwarding Web forwarding is where you forward your domain name to another web address for example if you registered multiple versions of your domain name such as bloggs consultancy co uk and bloggs consultancy com you can setup web forward so if someone goes to www bloggs consultancy com they will be redirected to the website you have setup on www bloggs consultancy co uk There is two types of web forwarding Frame Redirect This is where the redirect is done using an HTML Frame if someone goes to www bloggs consultancy com the address bar at the top will not change until but they will see the website on www bloggs consultancy co uk This is more useful if you decide to forward to some free web space that you may have with your ISP Header Redirect This type of redirect means that if someone goes to www bloggs consultancy com they will instantly be redirected to www bloggs consultancy co uk and the address bar in your browser will change to reflect that Web space Web space is an area on one of our web servers where you can upload your website to so that if anyone on the Internet goes to www bloggs consultancy co uk they will see the website you or your web designer as created FTP Account An FTP File Transfer Protocol account is a username and password that you will allow you and you only to connect to your web space and make changes to your website PHP PHP is an open source web scripting programming language that is used for creating dynamic and interactive

    Original URL path: http://www.getonline.co.uk/web/products/product_faqs/jargon.htm (2016-02-09)
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  • GetOnline Ltd - Supplier contact form.

    (No additional info available in detailed archive for this subpage)
    Original URL path: /web/contact/supplier_contact.htm (2016-02-09)



  • GetOnline Ltd - Account Manage FAQs (Frequently Asked Questions)
    request re confirmation of the details for our services such as usernames and passwords How do I update the contact and address details on my account You can update the details on your account here or alternatively you can inform us in writing you can find our contact details here How do I get a summary of the services on my account You can request a summary of your account by contacting us here Can I get an invoice summary for my account that shows invoice dates and amounts etc Yes please contact us and we will email this to you What is my customer number Your customer number can be found on all your invoices renewal notices and statements and will be required to discuss your account The person who originally ordered the services has left the company and I have taken over how do I access our company s account If you have records of your customer number and or usernames and passwords for services setup on your account you simply need to contact us and we will update your account and issue the details to you If you do not have this information you will need to

    Original URL path: http://www.getonline.co.uk/web/account_manage/faqs/manage_faqs.htm (2016-02-09)
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  • GetOnline Ltd - Account/s FAQs (Frequently Asked Questions)
    account Please send remittance to us either using the payment form or online here NOTE Failure to send us remittance could result in your services not being renewed on time if we cannot allocate the payment How do I pay via cheque If you wish to pay by cheque it will need to be made out to GetOnline Ltd and post to us Our address details can found here Cheques have to be drawn on a UK bank and in UK Pounds Sterling GBP Can I pay by direct debit Unfortunately we do not offer direct debit payments at this time What will show on my card s statement If you make a payment to us it will show on your statement as GetOnline Ltd or D M Priest Company Ltd Do you make a surcharge for credit card payments No at this time we do not make any surcharges for credit card payments Can I apply for a credit account Credit accounts are only offered to established customers resellers with a proven payment history What currencies do you bill in At this time we only bill in UK Pounds Sterling GBP My card has been charged the wrong amount or duplicate times what should I do Please contact us detailing The amount The transaction date as shown on your statement The last 4 digits of the 16 digit card number You can contact us by clicking here I am not in the UK do I have to pay VAT Yes we are a UK based company registered for VAT our VAT registration number is GB 616 4603 53 If you are outside the UK you may be able to claim the VAT back please see HMRC Renewals FAQs How will I know if my service is due for renewal Our billing system will generate a renewal notice for your service 45 days before the renewal date Unless you have specifically requested not to receive email renewal notices we will email you on 3 occasions and post a single copy of the renewal notice during the 45 days prior to the renewal date these will be sent using the contact details on your account If you have requested not to receive email renewal notices we will post a number of copies of the renewal notice to the address on your account My service is due for renewal but I have not received a renewal notice why The contact details on your account my be incorrect please contact us by clicking here quoting your customer number and or previous renewal invoice number My renewal has been sent to me as a text email can I have a PDF or paper copy Yes you can request this by clicking here Why have received a 2nd reminder in the post but I didn t get the initial copy or the first reminder The initial reminders will have been sent via email it may have been sent to another named contact on your account

    Original URL path: http://www.getonline.co.uk/web/account_manage/faqs/accounts_faqs.htm (2016-02-09)
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  • GetOnline Ltd - Internet Service Renewal Items Explained
    details on DNS hosting please see here Renewal of Web Server Flex 3 for www domain com 100MB space 1000MB traffic This is for our current standard web hosting package on your domain name it provides webspace so that you can put your website on the Internet and receive emails yourdomain com Renewal of Web Server Email Only for mailhost domain com This is our current standard email only package so that you can receive emails yourdomain com Renewal of Web Server Webmail Email Services Only for mailhost domain com This is our current standard email only package so that you can receive emails yourdomain com plus it also includes some kind of web forwarding so that www yourdomain com redirects visitors to www yourisp com yourfreespace or whatever address you wish Renewal of Web Server Frame Redirect for www domain com This is a web forwarding service so that if some goes to www yourdomain com they will be redirected to www yourisp com yourfreespace or whatever address you wish When using a frame redirect the visitors will not see www yourisp com yourfreespace in the address bar at the top of their browser it will always stay as www yourdomain com until they go to another website This is called HTML Frame s Renewal of Web Server Header Redirect for www domain com This is a web forwarding service so that if some goes to www yourdomain com they will be redirected to www yourisp com yourfreespace or whatever address you wish When using a header redirect the visitors will instantly be redirected to www yourisp com yourfreespace and they will see that address in the address bar at the top of their browser Renewal of Web Server Shared Data Redirect for www domain com This is a web forwarding service so that if some goes to www yourdomain com they will be redirected to www yourdomain2 com This is a special type of redirect that can only be done with a site hosted with GetOnline and works as follows You have a website on www yourdomain com You have a contact form on www yourdomain com contact html You have yourdomain2 com with a shared data redirect setup to point to www yourdomain2 com When a visitor goes to www yourdomain com the address bar will stay the same but they will see the homepage from www yourdomain com If they then click the link to the contact form they will go to www yourdomain2 com but see the contact page from www yourdomain com contact html In a nutshell it shares that data pages from one site with another Renewal of Web Server Standard Server for www domain com This is our legacy hosting service and is gradually being phased out if you wish to upgrade at no additional cost please contact us Renewal of MySQL Account m1xxx for domain com MySQL A MySQL account is a database account used for storing data from your website

    Original URL path: http://www.getonline.co.uk/web/account_manage/faqs/sub_faqs/renewal_item_explained.htm (2016-02-09)
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  • GetOnline Ltd – Modify DNS Zone File Records
    changes may involve If you have any questions about this request please contact enter your name via email to enter your email address signature your name position at company Important Checklist Use the exact text above changing only those sections in red It must be on the domain name s registered owners letterhead paper if you do not have a letterhead see No Letterhead It must be signed by the domain name registrant owner or authorised signatory You can check who the registrant is of a domain name by looking it up using our whois search The domain must not be past its renewal date if it is please contact us as it will need renewing first You must provide a valid contact email address Fax it to 01625 800901 44 1625 800 901 from outside the UK If you cannot fax it you can post it to us you can find our details here Step 2 Once we receive your correct and complete modification request the changes will typically be made in 2 5 working days If you require a faster service please contact us about our Priority Service If your request does not follow the procedure detailed on

    Original URL path: http://www.getonline.co.uk/web/account_manage/domains/modify_dns.htm (2016-02-09)
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  • GetOnline Ltd – Modify DNS Servers
    may involve If you have any questions about this request please contact enter your name via email to enter your email address signature your name position at company Important Checklist Use the exact text above changing only those sections in red It must be on the domain name s registered owners letterhead paper if you do not have a letterhead see No Letterhead It must be signed by the domain name registrant owner or authorised signatory You can check who the registrant is of a domain name by looking it up using our whois search The domain must not be past its renewal date if it is please contact us as it will need renewing first You must provide a valid contact email address Fax it to 01625 800901 44 1625 800 901 from outside the UK If you cannot fax it you can post it to us you can find our details here Step 2 Once we receive your correct and complete modification request the changes will typically be made in 2 5 working days If you require a faster service please contact us about our Priority Service If your request does not follow the procedure detailed on this

    Original URL path: http://www.getonline.co.uk/web/account_manage/domains/modify_dns_servers.htm (2016-02-09)
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web-archive-uk.com, 2017-12-17