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    Engagement Business Development Regional Tourism Development Research and Development Secretariat Services Learn More Recognition We can help you recognise and celebrate the success of your achievements with the following Award Schemes Competitions Qualifications and Certification Accreditation Impact Assessment Studies Learn More The winners of the Awards have now been announced Please click the logo to find out more News from BigHospitality co uk Keep up to date on all the

    Original URL path: http://www.halm.co.uk/ (2016-02-14)
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  • About
    including hotels and accommodation providers restaurants pubs and bars conference centres catering and food service management companies leisure centres theme parks and visitor attractions We also work extensively with Government Departments Regional Development Agencies Tourist Boards the Learning and Skills Council Trade Associations and Professional Bodies across the tourism hospitality and leisure sector Our work includes research to identify skill needs the development of the sector s training and business support infrastructure the delivery of programmes of benchmarking and business support the management of a national network of sector specific business coaches and facilitators the production of open and flexible learning materials based on occupational standards and the administration of award schemes and competitions We have developed and manage a number of accreditation schemes We developed the British Hospitality Association s ExcellenceThrough People scheme of accrediting good employment practice and with the Meetings Industry Association to develop and manage AIM Accredited in Meetings We set up the Best Practice Forum a Strategic Alliance of ten leading Trade Associations to drive up productivity quality and competitiveness and the Hospitality Skills Alliance with seven Professional Bodies to increase the quantity and quality of skills training in the sector The Company currently provides

    Original URL path: http://www.halm.co.uk/index.php?option=com_content&view=article&id=3&Itemid=99 (2016-02-14)
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  • Careers
    Careers Services Clients and Contracts Apprenticeship Awards Sitemap Contact Us Careers Internal Roles Hospitality and Leisure Manpower is always looking to expand our team with the right person If you are seeking an exciting opportunity in Training Consultancy or Project Management in the Hospitality Tourism and Leisure Sector then send your CV to us at bb halm co uk Consultants and Business Coaches We are always keen to hear from

    Original URL path: http://www.halm.co.uk/index.php?option=com_content&view=article&id=35&Itemid=129 (2016-02-14)
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  • Services
    competitive advantage by Measurement conducting benchmarking and performance audits Management transferring adopting or adapting best practice Recognition recognising achievement and celebrating success Here you can find out about some of the services that Hospitality and Leisure Manpower offer Follow the various menu entries to find out more about each of the above sections Our main focus is on building strategic alliances which bring together employers trade and professional bodies education

    Original URL path: http://www.halm.co.uk/index.php?option=com_content&view=article&id=11&Itemid=103 (2016-02-14)
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  • Performance Measurement
    average achieved room rate in hotels food and beverage gross profit in pubs and restaurants pitch occupancy in holiday parks and average spend per visitor in attractions Specific indicators like these are available for all the main industry sectors This confidential benchmarking process is a vital tool for your business It helps you focus on what you need to do to improve profitability and productivity It is quick and straightforward you can do it on paper or online without needing to leave the business An accredited business coach from the sector can if you wish give you additional help Having benchmarked once you may well want to build it in into a regular review of your business performance Many businesses now use the Business Health Check at least annually If you are not already registered contact us and we will give you a username and password to get you started You can also benchmark your employment practices against the Excellence Through People Code of Good and Best Employment Practice This helps you measure and improve how you recruit employ retain train and reward your staff Mystery Shopping We have undertaken a number of extensive research studies to identify best practice in different industry sectors This has included mystery shopping visits and led to the production of a wide range of best practice reports and case studies the development of industry standards and codes of practice based on that best practice and the creation of on linebenchmarking tools to identify critical performance gaps Over the past seven years HALM has set up managed and carried out an extensive range and number of Mystery Shopping Visits together with other on site activities to secure customer feedback and assess service levels against pre determined standards Business Reviews A business review allows a business to plan for the future and create a Business Improvement Plan through benchmarking and self assessment to continually measure performance This will be carried out by one of our an experienced and accredited Business Coaches Each has extensive specialist experience and expertise in the Tourism Hospitality and Leisure Sector 1 A ssessment and Benchmarking The Business Coach will support the business in collecting Benchmarking information and compare the results with similair businesses from the same sector region or size 2 Reviewing and Updating the Business Improvement Plan During the 1 1 on site business review meeting the Business Coach s main role is to help the business owner manager to create an Business Improvement plan and update it in line with the results of the self assessment The review will look at successes and failures during the year to establish what can be improved The aim here is to help the business owner manager to think outside the box and to come up with new solutions to old problems 3 Agreeing the next steps During the 1 1 on site business review meeting the Business Coach can also help the business look for further development opportunities This may be through

    Original URL path: http://www.halm.co.uk/index.php?option=com_content&view=article&id=58&Itemid=135 (2016-02-14)
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  • Performance Management
    class excellence A key element of the three stage programme is the creation of a benchmarking scheme in which like minded and like sized businesses can compare their operating statistics on a confidential basis Each stage is specifically designed to boost business productivity and profts with the aim of helping businesses reach their full potential Measuring Up Business Planning People Management Service Management Operations Management Continuous Improvement and Innovation Regonising Achievement Profit Through Productivity includes the provision of Benchmarking activities One to One Business Coaching Business Support Tool Kits containing CD ROM Videos Workbooks and Best Practice Case Studies Best Practice Visit Masterclasses and a Business Helpline A highly innovative programme to help develop the skills of employees and qualify them with the aim of improving productivity enhancing customer service and building bottom line profits Upskilling for Productivity includes Identifying Skill Needs a simple audit to pinpoint individual learning and development needs Building Skills access to on line learning or workbooks with mentor support Recording Achievement a Skills Passport provides a simple means of checking and recording progress It links to a benchmarking check which measure improved business results The focus is on building and recognising skills which have been shown to have direct impact on productivity e g work scheduling problem solving IT and Business Improvement Techniques Regional Tourism Development Hospitality and Leisure Manpower works with businesses across every region in the country We work closely with the local Regional Development Agencies Business Links Tourist Boards Industry Associations and Professional Bodies to ensure the most effective development of businesses and their staff in line with World Class best practice Reporting Our team are familiar with the need to provide regular concise and up to date reporting to ensure the smooth running of regional intiatives to improve Staff and Business Performance HALM has worked with ERDF ESF and LSC funding and is able to handle the monthly and quarterly audit and reporting requirements linked to this funding Delivery of Outputs We are committed to ensuring that 100 of a projects outputs are achieved and we have a very successful record of over achieving We ensure that cross cutting themes are considered at every stage of a Regional Project including ICT Equal Opportunities Sustainable Development Project Management We have put in place a number of extensive and robust project management systems These systems and procedures have been developed in partnership with several Regional Development Agencies Business Links and the European Commision We currently hold Customer First Accreditation for our operating procedures and over 100 of our Business Coaches and Assessors have been trained and accredited in partnership with the Centre for Enterprise and against national standards developed by the Small Firms Enterprise Development Initiative SFEDI Details of some recent projects can be found at www bpfprojects co uk Research and Development Research Over the past 20 years we have conducted a range of research studies to identify the skill and qualification needs of the tourism hospitality and leisure sector This has

    Original URL path: http://www.halm.co.uk/index.php?option=com_content&view=article&id=74&Itemid=136 (2016-02-14)
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  • Performance Recognition
    considered the ultimate pinnacle and many chefs aspire to join this elite band Many past Roux Scholars have won great accolades and the competition has established an enviable framework for encouraging talent and helping chefs to achieve their full potential The scholarship has been emulated but never equaled It is still unique not only for the training opportunity offered but the fact that the Scholar joins this very exclusive club HALM organises and administers all the technical aspects of the Scholarship including judging regional heats and National Final Hotel Excellence Awards The HRS com Hotel Excellence Awards are one of the Best Practi ce Forum s Business Excellence Awards and as such are amongst the most prestigious and highly coveted in the tourism and hospitality industry The Awards are open to all hotels whether small or large and almost all categories identify winners in both sectors The awards are given to businesses that demonstrate their willingness to adopt and adapt best practice in aspects of their operation so raising their efficiency and profitability They show how innovative business practice can achieve outstanding success Award categories are Sponsored by HRS com Excellent Customer Service small large Excellence Through People small large Excellent Social Responsibility small large Best Family Friendly Hotel small large Best Value For Money Hotel small large The Robert Regge Award for Innovation open to hotels that are registered on the HRS com database Sponsored by The British Hospitality Association Excellence in Marketing small large Sponsored by the Meetings Industry Association Excellence in Meetings small large and Non hotel sectors are being considered together Please note this is the only category that non hotels may enter Sponsored by The Institute of Hospitality Excellence in Business Management small large For further details and how to enter follow this link www

    Original URL path: http://www.halm.co.uk/index.php?option=com_content&view=article&id=75&Itemid=137 (2016-02-14)
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  • Recent Clients and Contracts
    Winners Hospitality Apprenticeship Awards 2011 Partners Sitemap Contact Us Home About Us Services Clients and Contracts Recent Clients Recent Contracts Apprenticeship Awards Sitemap Contact Us Recent Clients and Contracts Here you will find a list of some recent clients and contracts These are only a snapshot of the organisations we have worked with and projects we have undertaken in the last 19 years We would be happy to supply you

    Original URL path: http://www.halm.co.uk/index.php?option=com_content&view=article&id=77&Itemid=138 (2016-02-14)
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web-archive-uk.com, 2017-12-14