web-archive-uk.com


Web directory, archive
Search web-archive-uk.com:


Find domain in archive system:
web-archive-uk.com » UK » H » HOSPITALITYGUILD.CO.UK

Total: 601

Choose link from "Titles, links and description words view":

Or switch to "Titles and links view".
  • Hospitality Guild - View Topic
    of Excellence Pub Bar Careers Food and Beverage Service Individual Register Employer Register Training Provider Register SME Resources SME Resources Your Operations Customer service Tags Legal requirements Customer service Keep your customers coming back with great customer service Great customer service is key for customer retention Bad customer service can make the difference from a one off customer to someone that comes back multiple times for a long period of time Great customer service also breeds consumer recommendations the most trusted form of advertising you can have If a person who spends 10 on their first visit to you then comes back every month for the next five years they are giving you a return of 600 that s 60 times your original taking If you love a local business you will tell your friends and bring them again and again Equally especially with the internet and the power of consumer rating websites just one bad experience reported online can have an enormously negative effect What is the difference between good and great service As you would expect it s about the detail Here are some ways of improving the customer experience Understanding and improving your customer journey Understanding your customer journey is imagining yourself in the customer s shoes and planning how to give them the best experience at each point of contact with your business Getting great customer service from every member of staff Each member of staff has a key role in your organisation and just one negative action from one member of staff will be what the customer remembers Creating that sense of awareness in your staff and training them on all the key issues is essential Tip Consider the core acronym of WorldHost the programme that helped train the Olympics Games Makers for London 2012

    Original URL path: http://www.hospitalityguild.co.uk/Resource-Library/View-Topic/_Your-Operations_Customer-Service (2016-02-14)
    Open archived version from archive


  • Hospitality Guild - View Topic
    bodies Recognising best practice Accreditation Centres of Excellence Quality Mark Training solutions Training Providers Apprenticeships Resources Industry research Small business resources Provider resources Looking for a new role Employer guide Hospitality job search Talent Search Looking to progress Apprenticeships Development initiatives Joining a professional body Looking to recruit Showcase your organisation Advertise vacancies Search talent Campaigns Asian and Oriental Centres of Excellence Pub Bar Careers Food and Beverage Service Individual Register Employer Register Training Provider Register SME Resources SME Resources Your Operations Business compliance efficiencies Health and safety Health and safety Keeping your business safe for employees and customers Health and safety procedures Health and Safety procedures are required by law for any business and are highly relevant in hospitality or tourism where you are dealing with many external customers throughout the day The first place to go for all health and safety information is the Health and Safety Executive body Key information for hospitality and tourism businesses Health safety in catering and hospitality Health safety in entertainment and leisure Health safety in events Control of Substances Hazardous to Health Control of Substances Hazardous to Health COSHH is a law set out to minimise exposure to dangerous substances through a controlled system of rules You have to first complete a risk assessment to identify the substances and then create a standard of practise to protect against the risk including things like protective equipment specific procedures or worker behaviours Visit COSHH on the HSE website to understand what risks you might be faced with and the kind of practices you can put in place Related Items Food safety Understand the best practice and legal requirements for food Licensing Manage the alcohol licensing for your businesses Customer access Improve your customer access facilities and you could attract a Tools and assets close

    Original URL path: http://www.hospitalityguild.co.uk/Resource-Library/View-Topic/_Your-Operations_Compliance-Efficiencies_Health-Safety (2016-02-14)
    Open archived version from archive

  • Hospitality Guild - View Topic
    growth plan Tags Marketing Business growth plan Increasing sales is one of the biggest concerns for any business How to increase your sales You can never just sit back and say I have enough customers as customers will continually leave for some reason or another This is a simple three step approach to help you build a marketing plan to keep your business growing Step 1 Analyse your market Understanding who your customers are and what their needs are is the first step in the journey to journey to improving your sales Understanding your customers Step 2 Start using tools to grow your sales Using just one of the methods below could help you increase sales to your target customers Promotions Merchandising Upselling Community integration Building customer loyalty Step 3 Plan your marketing strategy and draft your business growth plan for the next year Why use a plan A simple plan that has been created by the key people involved in the execution of activities aimed at developing the busines will Ensure activities in the plan can be built into the day to day operations ensuring that vital business development activity is not postponed or ignored Ensure that your budget for business development is well spent across a good range of activities instead of rushing at the last moment and wasting hundreds of pounds on poorly planned activity such as a rushed and poorly designed advert in a magazine Ensure that the key people involved in the activities have the resources to deliver them and are accountable for getting the job done Ensure that everyone in the organisation is aware of the activities that are taking place and can therefore be part of their successful implementation Tip Follow our tips on how to develop a successful marketing plan and make

    Original URL path: http://www.hospitalityguild.co.uk/Resource-Library/View-Topic/_Your-sales-marketing_Plan-to-grow-your-business (2016-02-14)
    Open archived version from archive


  • Hospitality Guild - View Topic
    to progress Apprenticeships Development initiatives Joining a professional body Looking to recruit Showcase your organisation Advertise vacancies Search talent Campaigns Asian and Oriental Centres of Excellence Pub Bar Careers Food and Beverage Service Individual Register Employer Register Training Provider Register SME Resources SME Resources Sales Marketing Website social media Website social media Boost your online presence Is your business online Every business needs to be represented online to access all those millions of users In 2012 84 of the UK population of used the internet In 2013 more than 50 of the UK will own a smartphone which will be used to access social media and the web not just make calls There are a few main aspects you need to consider when thinking about your business online These are 1 Your website Have you considered what it takes to market your business online Creating your website Improving your SEO ranking 2 Your social media presence Making sure your business is where people go to look for ideas about what to use such as Facebook Twitter LinkedIn and more Why social media works 3 Your representation on ratings websites Rating websites are commonly used from hygiene e g Scores on the Doors to telling users where to go and eat e g tripadvisor It s important you can understand the effect these have on your business and take advantage of the marketing potential Tip For more internet statistics go to New media trend watch run by the European Travel Commision Related Items Business growth plan Increasing sales is one of the biggest concerns for any business Forecasting your sales Prepare your forecast and give your business something to work Independents Day Promoting and celebrating independent businesses across the UK Tools and assets close panel filter by by type Article External

    Original URL path: http://www.hospitalityguild.co.uk/Resource-Library/View-Topic/_Your-sales-marketing_Website-Social-Media (2016-02-14)
    Open archived version from archive

  • Hospitality Guild - View Topic
    to progress Apprenticeships Development initiatives Joining a professional body Looking to recruit Showcase your organisation Advertise vacancies Search talent Campaigns Asian and Oriental Centres of Excellence Pub Bar Careers Food and Beverage Service Individual Register Employer Register Training Provider Register SME Resources SME Resources Your Finance Costs and business profitability Costs and business profitability Understand how to control your costs and manage your profit Monitoring your profitablity People often mistake high revenue and lots of money coming into a business for success It s easy to see the cash in the till or the bank and have a moment of glee However unless you have enough profit the money left after you have paid out for everything then your business needs some serious attention One of the easiest ways to check and monitor your profitability is to calculate your gross profit margin This is the percentage of money left over compared with your revenue once you take out the costs associated with making your product or service Tip There are two main ways of increasing your business profitability making your pricing more efficient and controlling your costs An easy way of improving your cost control is through stock and supplier control and careful management of what you do have For example if someone in a family run pub is taking snacks from the kitchen every day after school then your snack costs are going to go up if you are not taking that into account Cost and profit measures Make sure you have the most effective strategies in place that monitor and maximise your profits Gross margin Pricing strategies Stocktaking Purchasing efficiency Managing labour costs Related Items Controlling your labour Carefully managing the people element of your business will save Cash flow management Cash flow is vital to any business

    Original URL path: http://www.hospitalityguild.co.uk/Resource-Library/View-Topic/_Your-Finance_Costs-profit (2016-02-14)
    Open archived version from archive

  • Hospitality Guild - View Topic
    said than done What you need to know The cost of the people element of your business is variable which means that you can control it This is unlike your rent for instance which is often fixed The fact that it is variable means that it can move up or down in relation to your sales every hour of every day Your cost of labour wages and salaries expressed as a percentage of your sales is a very commonly used performance indicator used across many different types of businesses This is called your wage percentage or labour percentage It is crucial that you control the cost of your people so that it is in line with your targeted labour cost Use the labour cost calculator to calculate your cost of labour What you need to do You can do this alongside the obvious need to recruit and train effectively through Knowing what your targeted wage percentage needs to be Managing your labour schedules rotas to ensure that you have the correct amount of people with the right skills mix at work when you need them Having an efficient payroll system to ensure that your team gets the correct pay and that you control the accuracy of the total amount you pay for wages and salaries holiday sickness maternity student loan repayments It will also help you stay on top of your commitment to HMRC around Pay As You Earn tax employees national insurance and employers national insurance Why do it Because if you do not control the financial aspect of your labour it can very quickly wipe out your gross profit margin and put your business in a difficult financial position It will give your business the best chance to achieve its targeted wage percentage giving you a much better

    Original URL path: http://www.hospitalityguild.co.uk/Resource-Library/View-Topic/_Your-Finance_Controlling-your-labour (2016-02-14)
    Open archived version from archive

  • Hospitality Guild - View Topic
    your organisation Advertise vacancies Search talent Campaigns Asian and Oriental Centres of Excellence Pub Bar Careers Food and Beverage Service Individual Register Employer Register Training Provider Register SME Resources SME Resources Your Finance Accounting VAT Accounting VAT Properly managing your accounts will help your business stay on top Keeping accounts Keeping accounts in your business is one of the most common areas of business neglect It needs to be done for both internal your knowledge and external tax and company legislation reasons and yet many business owners underestimate the time and effort needed to get it right Once you have set up a good system it just needs regular attention But ignore it for too long and you are going to have problems The end of the financial year Managing the end of the financial year means dealing with reporting for tax purposes It is the point when all the records you took during the year are actually needed and any failure to keep track could come back to haunt you Here are some tips and tools to help you Year end Record keeping Small business exemptions As a small and medium business the government is always trying to encourage you to grow so there tend to be exemptions if you look carefully or have a diligent accountant Some of these are outlined here Exemptions VAT Value Added Tax is an important tax for all businesses especially those in hospitality where they often have more on sales than on purchases You can find VAT basics and some tips to managing your VAT in this section VAT the basics VAT on accommodation VAT on food and beverage VAT on leisure and events Related Items Costs and business profitability Understand how to control your costs and manage your profit Controlling your labour

    Original URL path: http://www.hospitalityguild.co.uk/Resource-Library/View-Topic/_Your-Finance_Accounting (2016-02-14)
    Open archived version from archive

  • Hospitality Guild - View Topic
    have all the information ready Look carefully at the interest rates and length term of the loan Both need to be appropriate for your project Borrowing from family friends can be useful sometimes but you still need to set some terms This helps you plan for the future and have a realistic chance of paying them back A well managed loan in a company is not necessarily bad for the business To understand what the bank will ask you for download HSBC s Applying to Borrow leaflet Funding for lending The Government has put a lot of money into lenders helping SME s have more access to loans At the end of 2012 and start of 2013 it invested a total of 70 million in a Business Angel Co investment fund Lenders that were given access to Government capital in the investment include Funding circle Zopa Boost and Co Credit Asset Management Enterprise Finance Guarantee The Government has also set up the Enterprise Finance Guarantee EFG scheme as part of the Funding for Lending programme They EFG will guarantee 75 of each individual loan under the scheme up to 20 of all the lenders claims in the scheme making it easier for banks and other lenders to give loans to businesses that can t get a loan on standard terms Companies still have to apply to the scheme through one of the 46 participating banks or lenders Grants The great thing about grants is that you don t have to give the money back However they normally take a while to get and will come with a number requirements and criteria One source of grants is the Regional Growth Fund The Government set up the Regional Growth Fund which gives money to different areas which then in turn award it

    Original URL path: http://www.hospitalityguild.co.uk/Resource-Library/View-Topic/_Your-Finance_Fund-Your-Growth (2016-02-14)
    Open archived version from archive



  •  


web-archive-uk.com, 2017-12-15