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  • Service Excellence Masterclass - London
    about to achieve true differentiation and competitive advantage Service leadership understand the 6 Es of Customer Obsessed Leadership which enable engage employees to deliver powerful customer experiences and transform business performance Make it happen adapt a simple proven approach the Cycle of Service to systematically improving customer experiences via an engaged team breaking down organisational silos and building a single customer focussed culture Implement actions and ideas which impact performance BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK more 16 Feb 2016 Does every employee understand what defines success It is very telling when we go into a company and you talk to the receptionist or the customer service advisor and you ask then what defines success for the organisation In our experience it would be roughly 8 out of10 who say that they don t know 08 Feb 2016 Risk Management Move Your Feet When I was playing tennis the other day I remembered the constant badgering from my tennis instructor when I was younger telling me to move my feet This was a great analogy for how to deal with the broad variety of risks faced by any company more Sales Training Designed for new and experienced sales professionals who want to significantly increase the effectiveness of their sales activities find out more Packaged Services We have developed a number of unique service packages based on what our clients have asked us to do for them in the past find out more Next Event Sales Excellence Masterclass London 20 Apr 2016 OUR CLIENTS Goodwood Innergy invested a lot of time getting to know the business and culture of Goodwood and the type of managers that would be on the programme a completely diverse mix I am delighted the feedback has been so positive Penta Consultancy Not only do they have a true insight into what we need in our industry but they combine this knowledge and expertise with creativity and innovation Greene King The feedback from the training was fantastic BDMs and licensees alike have been inspired and motivated into action by the course We are now in the process of rolling this programme out across our estate to ensure all our licensees have the opportunity to attend and take away positive ideas that will benefit them and their business GCS Having been passed Innergy s details to use them we would have no hesitation ourselves in recommending Innergy to any business Santander Bank For the second year running we invited Innergy to design and facilitate the Santander eCommerce full team off site The energy enthusiasm and insights provided on the day showed how the Innergy team can really get to grips with some

    Original URL path: http://innergy.co.uk/events/item/q6fnY0ty (2016-02-17)
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  • Service Essentials Masterclass - London
    the digital world Gaining feedback Customer communication skills Systematically improving service experience Creating emotional connections with customers Who should attend Anybody whose effectiveness depends to an extent on the ability to provide world class service and truly engage and delight customers BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK more 16 Feb 2016 Does every employee understand what defines success It is very telling when we go into a company and you talk to the receptionist or the customer service advisor and you ask then what defines success for the organisation In our experience it would be roughly 8 out of10 who say that they don t know 08 Feb 2016 Risk Management Move Your Feet When I was playing tennis the other day I remembered the constant badgering from my tennis instructor when I was younger telling me to move my feet This was a great analogy for how to deal with the broad variety of risks faced by any company more Sales Training Designed for new and experienced sales professionals who want to significantly increase the effectiveness of their sales activities find out more Packaged Services We have developed a number of unique service packages based on what our clients have asked us to do for them in the past find out more Next Event Sales Excellence Masterclass London 20 Apr 2016 OUR CLIENTS Goodwood Innergy invested a lot of time getting to know the business and culture of Goodwood and the type of managers that would be on the programme a completely diverse mix I am delighted the feedback has been so positive Penta Consultancy Not only do they have a true insight into what we need in our industry but they combine this knowledge and expertise with creativity and innovation Greene King The feedback from the training was fantastic BDMs and licensees alike have been inspired and motivated into action by the course We are now in the process of rolling this programme out across our estate to ensure all our licensees have the opportunity to attend and take away positive ideas that will benefit them and their business GCS Having been passed Innergy s details to use them we would have no hesitation ourselves in recommending Innergy to any business Santander Bank For the second year running we invited Innergy to design and facilitate the Santander eCommerce full team off site The energy enthusiasm and insights provided on the day showed how the Innergy team can really get to grips with some of the challenges within a team and face these in a productive well thought out process IT Works Innergy s approach is extremely refreshing They took the time to

    Original URL path: http://innergy.co.uk/events/item/o2GJFXFc (2016-02-17)
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  • Giving Organisations a Competitive Edge
    for new and experienced sales professionals who want to evolve their selling strategies and significantly increase the effectiveness of their sales activities 30 Jun 2016 Leadership Essentials Masterclass Kent Leadership Essentials is designed for emerging leaders who are new to management or anticipate having management responsibilities in the near future 14 Jul 2016 Leadership Essentials Masterclass London Leadership Essentials is designed for emerging leaders who are new to management or anticipate having management responsibilities in the near future 20 Jul 2016 Sales Excellence Masterclass Kent The Sales Excellence Masterclass is an intensive full day sales training programme for new and experienced sales professionals who want to evolve their selling strategies and significantly increase the effectiveness of their sales activities 07 Sep 2016 Leadership Excellence Programme London This 4 day programme equips practicing managers with a comprehensive toolkit of techniques approaches and tools enabling them to achieve extraordinary results through and with others 14 Sep 2016 Sales Excellence Masterclass London The Sales Excellence Masterclass is an intensive full day sales training programme for new and experienced sales professionals who want to evolve their selling strategies and significantly increase the effectiveness of their sales activities 1 2 BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK more 16 Feb 2016 Does every employee understand what defines success It is very telling when we go into a company and you talk to the receptionist or the customer service advisor and you ask then what defines success for the organisation In our experience it would be roughly 8 out of10 who say that they don t know 08 Feb 2016 Risk Management Move Your Feet When I was playing tennis the other day I remembered the constant badgering from my tennis instructor when I was younger telling me to move my feet This was a great analogy for how to deal with the broad variety of risks faced by any company more Sales Training Designed for new and experienced sales professionals who want to significantly increase the effectiveness of their sales activities find out more Packaged Services We have developed a number of unique service packages based on what our clients have asked us to do for them in the past find out more Next Event Sales Excellence Masterclass London 20 Apr 2016 OUR CLIENTS Goodwood Innergy invested a lot of time getting to know the business and culture of Goodwood and the type of managers that would be on the programme a completely diverse mix I am delighted the feedback has been so positive Penta Consultancy Not only do they have a true insight into what we need in our industry but they combine this knowledge and expertise with creativity

    Original URL path: http://innergy.co.uk/events?page=1 (2016-02-17)
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  • Managing the Message
    misinterpreted if sent through email do you need to deliver the message in a large group This will depend on the message we have to communicate think how we would want the message to be delivered to ourselves and use this method Deliver the message when delivering the message relate the message to the larger goals Ensure that your employees fully understand that the individual tasks they do on a day to day basis make a difference to the business as a whole Identify clearly any action that needs to be taken following delivery of the message and make sure the other person has understood the message Listen to any feedback received from delivering the message and address this Evaluate the effectiveness of the communication Finally relentless and systematic feedback from employees or from your team will ensure you are not one of the many leaders and managers who are too remote or disconnected from what your employees think and feel Comprehensive and well designed upward feedback from employee to management will reap significant reward as well as educating the management team Comments Thank you for your comment It has been submitted for moderation and will appear here as soon as we have been able to approve it Your Name Your Email Title Text BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK more 16 Feb 2016 Does every employee understand what defines success It is very telling when we go into a company and you talk to the receptionist or the customer service advisor and you ask then what defines success for the organisation In our experience it would be roughly 8 out of10 who say that they don t know 08 Feb 2016 Risk Management Move Your Feet When I was playing tennis the other day I remembered the constant badgering from my tennis instructor when I was younger telling me to move my feet This was a great analogy for how to deal with the broad variety of risks faced by any company more Sales Training Designed for new and experienced sales professionals who want to significantly increase the effectiveness of their sales activities find out more Packaged Services We have developed a number of unique service packages based on what our clients have asked us to do for them in the past find out more Next Event Sales Excellence Masterclass London 20 Apr 2016 OUR CLIENTS Goodwood Innergy invested a lot of time getting to know the business and culture of Goodwood and the type of managers that would be on the programme a completely diverse mix I am delighted the feedback has been so positive Penta Consultancy Not only do they have

    Original URL path: http://innergy.co.uk/about/blog/item/managing-the-message (2016-02-17)
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  • Unconscious Bias Recruiting
    or otherwise reside To do that time and effort needs to be invested from the outset in understanding the wide ranging motivations of each of these different community types to ensure any active attraction strategies align to those stimuli Senior employees at the BBC have embarked on a series of learning and development around unconscious bias to increase the number of employees from ethnic minorities working across the business As an industry that both represents and influences the global workforce and in particular during a candidate short economic cycle should recruiters be more proficient and potentially targeted in tapping into these diverse talent pools And if so how source Published by James Osborne May 22nd 2014 James Osborne James Osborne Comments Thank you for your comment It has been submitted for moderation and will appear here as soon as we have been able to approve it Your Name Your Email Title Text BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK more 16 Feb 2016 Does every employee understand what defines success It is very telling when we go into a company and you talk to the receptionist or the customer service advisor and you ask then what defines success for the organisation In our experience it would be roughly 8 out of10 who say that they don t know 08 Feb 2016 Risk Management Move Your Feet When I was playing tennis the other day I remembered the constant badgering from my tennis instructor when I was younger telling me to move my feet This was a great analogy for how to deal with the broad variety of risks faced by any company more Sales Training Designed for new and experienced sales professionals who want to significantly increase the effectiveness of their sales activities find out more Packaged Services We have developed a number of unique service packages based on what our clients have asked us to do for them in the past find out more Next Event Sales Excellence Masterclass London 20 Apr 2016 OUR CLIENTS Goodwood Innergy invested a lot of time getting to know the business and culture of Goodwood and the type of managers that would be on the programme a completely diverse mix I am delighted the feedback has been so positive Penta Consultancy Not only do they have a true insight into what we need in our industry but they combine this knowledge and expertise with creativity and innovation Greene King The feedback from the training was fantastic BDMs and licensees alike have been inspired and motivated into action by the course We are now in the process of rolling this programme out across our estate to ensure all our

    Original URL path: http://innergy.co.uk/about/blog/item/unconscious-bias-recruiting (2016-02-17)
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  • Job Boards vs Social Media (Part 2)
    and specialism in their area will gain their trust and allow you to open lines of communication Spamming your timeline full of jobs won t engage the passive jobseekers after all by their definition they aren t actively searching You need to think like a passive candidate to attract them and get their attention what social media do they hang out on What time are they engaging on social media have you scheduled your posts around this Once you have identified your passive candidates found out where they are hanging out and written and shared content that will engage them you need turn them into an active candidate This is where the skills you have as a recruiter will come into play and you will see a return on your investment you need the skills and time to open the conversation and get them to commit to you as a recruiter this takes time and effort as they were never really committed to moving like an active candidate is In summary using social media to as a candidate sourcing method will only work if you have the time to spend on it properly engaging and sharing the right content with the candidates you are searching for Using this along side your usual sourcing tools i e CV databases and job advertising on job boards you can build a list of strong candidates for your clients Social media networking and content sharing reaching passive candidates Job boards direct job advertising and database searching reaching active candidates Social media job boards reaching a blend of active and passive candidates Published by James Osborne May 21st 2014 James Osborne James Osborne Comments Thank you for your comment It has been submitted for moderation and will appear here as soon as we have been able to approve it Your Name Your Email Title Text BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK more 16 Feb 2016 Does every employee understand what defines success It is very telling when we go into a company and you talk to the receptionist or the customer service advisor and you ask then what defines success for the organisation In our experience it would be roughly 8 out of10 who say that they don t know 08 Feb 2016 Risk Management Move Your Feet When I was playing tennis the other day I remembered the constant badgering from my tennis instructor when I was younger telling me to move my feet This was a great analogy for how to deal with the broad variety of risks faced by any company more Sales Training Designed for new and experienced sales professionals who want to significantly increase

    Original URL path: http://innergy.co.uk/about/blog/item/job-boards-vs-social-media-part-2 (2016-02-17)
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  • Managing Employee Absence During the World Cup
    aren t interested are not feeling left out Set expectations and communicate having developed a solution communicate the outcome reinforce expectations and the consequences of non compliance Too often managers become frustrated feeling let down by their team when in reality they have failed to be clear on what they expect We will do this in return we expect Deal with those who stray Having set expectations clearly we need to effectively manage absence and non compliance and instigate disciplinary procedures appropriately Lastly Embrace it use any major events to create some buzz in the team with themes and competitions and have some fun with it Hope is not a strategy and we should use such occasions such as the World Cup to plan and devise a way forward that increases employee goodwill and engagement Comments Thank you for your comment It has been submitted for moderation and will appear here as soon as we have been able to approve it Your Name Your Email Title Text BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK more 16 Feb 2016 Does every employee understand what defines success It is very telling when we go into a company and you talk to the receptionist or the customer service advisor and you ask then what defines success for the organisation In our experience it would be roughly 8 out of10 who say that they don t know 08 Feb 2016 Risk Management Move Your Feet When I was playing tennis the other day I remembered the constant badgering from my tennis instructor when I was younger telling me to move my feet This was a great analogy for how to deal with the broad variety of risks faced by any company more Sales Training Designed for new and experienced sales professionals who want to significantly increase the effectiveness of their sales activities find out more Packaged Services We have developed a number of unique service packages based on what our clients have asked us to do for them in the past find out more Next Event Sales Excellence Masterclass London 20 Apr 2016 OUR CLIENTS Goodwood Innergy invested a lot of time getting to know the business and culture of Goodwood and the type of managers that would be on the programme a completely diverse mix I am delighted the feedback has been so positive Penta Consultancy Not only do they have a true insight into what we need in our industry but they combine this knowledge and expertise with creativity and innovation Greene King The feedback from the training was fantastic BDMs and licensees alike have been inspired and motivated into action by the course We are now

    Original URL path: http://innergy.co.uk/about/blog/item/managing-employee-absence-during-the-world-cup (2016-02-17)
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  • Job Boards vs Social Media (Part 1)
    advert itself is the most important part of advertising a job regardless of where it is going and is often what gets rushed to get the job posted and online It takes time to craft a job advert and recruiters need to get into the mind set of spending time selling the job and the client to their full potential Many job adverts start Our client is looking for is this what the candidate wants to hear Is it an attention grabbing start Probably not your client is probably more exciting than that first line indicates to the candidate Think about what a candidate wants to know and the type of candidate you are looking for Think of the language used by that type of candidate and adopt that style of writing Give an insight into what working for that company will really be like not just a bullet point list of the job requirements Choosing the right job board Choosing the right job board to advertise on is also important for getting the right results Try googling the type of job you are advertising in the location and see what results would come up for a candidate doing the same thing this can give a good steering on the type of jobs advertised on the job boards as well as the job boards used The great thing about job boards is that there are many specific job boards out there that cater for particular industries whilst going for a niche board might not get the same volume of applications the type of candidate applying might be more suitable In the second part of our Job Boards vs Social Media blog post we will look at job boards as a candidate database and how social media can be used to fill the gap of searching for candidates Published by James Osborne May 8th 2014 James Osborne James Osborne Comments Thank you for your comment It has been submitted for moderation and will appear here as soon as we have been able to approve it Your Name Your Email Title Text BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK more 16 Feb 2016 Does every employee understand what defines success It is very telling when we go into a company and you talk to the receptionist or the customer service advisor and you ask then what defines success for the organisation In our experience it would be roughly 8 out of10 who say that they don t know 08 Feb 2016 Risk Management Move Your Feet When I was playing tennis the other day I remembered the constant badgering from my tennis instructor when I was younger

    Original URL path: http://innergy.co.uk/about/blog/item/job-boards-vs-social-media-part-1 (2016-02-17)
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web-archive-uk.com, 2017-12-14