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  • Innergy’s Monthly Rapid Review – What is the main criteria your customers use when deciding which supplier to buy from?
    should be taken into account when weighing up the costs of a purchase the focus must always be on the overall return on investment ROI and not cost When mapping out your personal capability statement as a business we need to ask what are the key differentiators between your business your products your service and those of your competitors and more importantly are those differentiators aligned with these key buying criteria of your customers or are they actually irrelevant in the eyes of the buyer This month s Rapid Review has clearly identified that the customer experience is king and there are a number of ideas you can use to exploit that by clicking here but more significantly and first and foremost each of us should be running our own rapid review our own assessment of our prospective customers to ensure that what they are looking for in a supplier partner is being accurately targeted when we develop our pitches marketing collateral and brand reputation otherwise we end up selling a great story to no one who has any interest in it Contact info innergy co uk if you would like to run an anonymous assessment across your customer database as to what they look for in a supplier partner In a future report we will look at how to manage the price cost ROI question in more detail so that it becomes a key selling point and not a barrier to sales Comments Thank you for your comment It has been submitted for moderation and will appear here as soon as we have been able to approve it Your Name Your Email Title Text BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK more 16 Feb 2016 Does every employee understand what defines success It is very telling when we go into a company and you talk to the receptionist or the customer service advisor and you ask then what defines success for the organisation In our experience it would be roughly 8 out of10 who say that they don t know 08 Feb 2016 Risk Management Move Your Feet When I was playing tennis the other day I remembered the constant badgering from my tennis instructor when I was younger telling me to move my feet This was a great analogy for how to deal with the broad variety of risks faced by any company more Sales Training Designed for new and experienced sales professionals who want to significantly increase the effectiveness of their sales activities find out more Packaged Services We have developed a number of unique service packages based on what our clients have asked us to do for them in the past

    Original URL path: http://innergy.co.uk/about/blog/item/Innergy-s-Monthly-Rapid-Review-April (2016-02-17)
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  • Getting Your Rocks in Order – High Impact Leadership
    four steps to take to become even more effective Review your role and list the people who rely on you including those at home Identify the hats you have to wear business development team leader father mother etc and map out on a piece of paper which of the hats is not getting sufficient head time i e which of your many roles is not receiving enough quality time Develop the habit on a weekly monthly basis of stepping above the crazy day to day business of emails and phones and diarising those tasks that are really important and can have a significant impact Treat those diary entries with the same respect as you do an internal or external meeting say no to other things and colleagues who want that slot and turn off your email and phone for the duration of the time you need People expect you to be tied up at times the world won t fall over without you for an hour or two Filling our week with the really important activities and fitting the smaller less important activities around these is what highly effective people do systematically Here are comments from delegates who have attended Innergy s leadership programs and developed the ability and habit to disciplined diarising As a result of being on top of my work that was the first time I managed to enjoy a holiday My inbox is manageable for the first time ever I am so less stressed at home and my partner s loving it I have achieved much more meaningful work and feel better about my job My team feel valued and listened to for the first time I now manage my Blackberry wow For further information or tips contact us on info innergy co uk Comments Thank you for your comment It has been submitted for moderation and will appear here as soon as we have been able to approve it Your Name Your Email Title Text BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK more 16 Feb 2016 Does every employee understand what defines success It is very telling when we go into a company and you talk to the receptionist or the customer service advisor and you ask then what defines success for the organisation In our experience it would be roughly 8 out of10 who say that they don t know 08 Feb 2016 Risk Management Move Your Feet When I was playing tennis the other day I remembered the constant badgering from my tennis instructor when I was younger telling me to move my feet This was a great analogy for how to deal with the broad variety of

    Original URL path: http://innergy.co.uk/about/blog/item/Getting-Your-Rocks-in-Order-High-Impact-Leadership (2016-02-17)
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  • Recruiting Better Talent – Attitudes of Success
    apprentices When I then reflect on the results outlined above it is fascinating to see that the apprentices with absolutely no experience at all were demonstrating skills and attributes equal to those of the more experienced delegates and yet they hadn t even started in the job yet So why was that When I went back through my notes I noticed that the traits of those top 20 performers on the courses those I deemed to have the most potential based on our assessments or whom were actually the top performers in the case of the more experienced group were not only identical but were all linked to the delegates attitudes more so than the typical hard skills They included Confident communication skills Persistence and a commitment to positive outcomes Self belief and respect of their products service Customer centricity Continuous activity and perpetual networking When we recruit new employees for our businesses especially when we are experiencing challenges in finding good quality talent in our sectors we should be looking well and truly above and beyond the how to skills of candidates and look predominantly towards their attitudes which in turn we should benchmark test and review Attitudes rather than aptitudes are often the common traits of high performers and yet are often one of the last things if at all we assess and measure at interview for new recruits What are the attitudes of success in your business and how are you currently assessing them when you recruit new employees If you would like some ideas on how to better test attitudes of new recruits contact james innergy co uk Comments Thank you for your comment It has been submitted for moderation and will appear here as soon as we have been able to approve it Your Name Your Email Title Text BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK more 16 Feb 2016 Does every employee understand what defines success It is very telling when we go into a company and you talk to the receptionist or the customer service advisor and you ask then what defines success for the organisation In our experience it would be roughly 8 out of10 who say that they don t know 08 Feb 2016 Risk Management Move Your Feet When I was playing tennis the other day I remembered the constant badgering from my tennis instructor when I was younger telling me to move my feet This was a great analogy for how to deal with the broad variety of risks faced by any company more Sales Training Designed for new and experienced sales professionals who want to significantly increase the effectiveness of their sales activities

    Original URL path: http://innergy.co.uk/about/blog/item/Recruiting-Better-Talent-Attitudes-of-Success (2016-02-17)
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  • Standing out from the Crowd – Delivering Service Excellence as a Differentiator
    is a great opportunity for those leaders who want to stand out When it comes to defining your customer experience framework remember it isn t your management team who are delivering the customer service but your front line employees 90 of interactions happen away from the eyes and ears of management Talk with your team to ensure you are defining a customer experience that will make a difference to your customers not one you think sounds right There are three key aspects to any customer experience framework A clearly articulated reputation differentiated and valuable to the customer A clearly defined customer journey with all the touch points mapped out include all moments the customer interacts with you online booking etc Customer led standards which include hard standards those you can measure and soft standards those you need feedback on Inject your company personality into your experience framework add those touches that the customer will know instantly are from your company this will increase loyalty to your company as well as demonstrating the values you stand for For further information on developing a customer service framework for your business contact Innergy Comments Thank you for your comment It has been submitted for moderation and will appear here as soon as we have been able to approve it Your Name Your Email Title Text BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK more 16 Feb 2016 Does every employee understand what defines success It is very telling when we go into a company and you talk to the receptionist or the customer service advisor and you ask then what defines success for the organisation In our experience it would be roughly 8 out of10 who say that they don t know 08 Feb 2016 Risk Management Move Your Feet When I was playing tennis the other day I remembered the constant badgering from my tennis instructor when I was younger telling me to move my feet This was a great analogy for how to deal with the broad variety of risks faced by any company more Sales Training Designed for new and experienced sales professionals who want to significantly increase the effectiveness of their sales activities find out more Packaged Services We have developed a number of unique service packages based on what our clients have asked us to do for them in the past find out more Next Event Sales Excellence Masterclass London 20 Apr 2016 OUR CLIENTS Goodwood Innergy invested a lot of time getting to know the business and culture of Goodwood and the type of managers that would be on the programme a completely diverse mix I am delighted the feedback has been so

    Original URL path: http://innergy.co.uk/about/blog/item/Standing-out-from-the-Crowd (2016-02-17)
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  • Lots of noise, lots of momentum, lots of activity… but not the return
    each salesperson have a clear understanding of the sales process Has it been mapped out On a sales call how does a salesperson conduct a needs analysis Do they have a specific list of questions for a needs analysis Are your sales people selling their company product service or solving the client s issues Does each sales person know the lift spiel and have a comprehensive capability statement at hand What objective does a salesperson have in mind before making a sales specific call Does the salesperson know what the typical objections would be and how to handle them Are there weekly sales meetings and what are the purpose agenda does it add value for these Is the sales force focused on increasing quality reducing costs and increasing margins How innovative are they being with their sales strategies Competitive intelligence Do salespeople know who all their competitors are Where and why are their competitors winning and what are their key selling points Who are some of the key accounts of their competitors What strategies do your salespeople have in place to target these clients Marketing Management How innovative are salespeople being with their marketing and are aligning their marketing with the needs of their target markets Are they gathering testimonials and case studies at every opportunity Is there a referral process in place Does it get used These questions are just a small snapshot of the full sales process audit we complete for organisations and yet for many organisations when you just look at some of these there are immediately a number of obvious gaps that become apparent So in the midst of your very busy days full of momentum activity and noise just pause for 10 minutes about the time it takes to make a cup of tea and question whether what you are doing right now is adding immediate value to your business If you re a manager do this for your team and get them to ask the questions of themselves If you can create a habit around value activities in your business those negative trends will soon turn positive If you would like more information on Innergy s Sales Audit process contact James Osborne at james innergy co uk Comments Thank you for your comment It has been submitted for moderation and will appear here as soon as we have been able to approve it Your Name Your Email Title Text BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK more 16 Feb 2016 Does every employee understand what defines success It is very telling when we go into a company and you talk to the receptionist or the customer service advisor and

    Original URL path: http://innergy.co.uk/about/blog/item/lots-of-noise-lots-of-momentum-lots-of-activity-but-not-the-return (2016-02-17)
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  • Ask the question! It’s a gift
    would increase effectiveness and earn you the right to expect others to be open to feedback Having asked the questions here are eight tips for receiving feedback Listen actively Make sure you have understood Ask questions if the feedback is unclear Avoid getting defensive Ask for examples Thank the giver Gather additional information where appropriate Consider whether to act on the feedback or not it is your choice Nobody ever became a great manager by being complacent which is what we do by not finding the time to get feedback from those we work with Innergy are offering a free anonymous leadership 360 survey for the first ten people to contact Innergy on info innergy co uk Comments Thank you for your comment It has been submitted for moderation and will appear here as soon as we have been able to approve it Your Name Your Email Title Text BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK more 16 Feb 2016 Does every employee understand what defines success It is very telling when we go into a company and you talk to the receptionist or the customer service advisor and you ask then what defines success for the organisation In our experience it would be roughly 8 out of10 who say that they don t know 08 Feb 2016 Risk Management Move Your Feet When I was playing tennis the other day I remembered the constant badgering from my tennis instructor when I was younger telling me to move my feet This was a great analogy for how to deal with the broad variety of risks faced by any company more Sales Training Designed for new and experienced sales professionals who want to significantly increase the effectiveness of their sales activities find out more Packaged Services We have developed a number of unique service packages based on what our clients have asked us to do for them in the past find out more Next Event Sales Excellence Masterclass London 20 Apr 2016 OUR CLIENTS Goodwood Innergy invested a lot of time getting to know the business and culture of Goodwood and the type of managers that would be on the programme a completely diverse mix I am delighted the feedback has been so positive Penta Consultancy Not only do they have a true insight into what we need in our industry but they combine this knowledge and expertise with creativity and innovation Greene King The feedback from the training was fantastic BDMs and licensees alike have been inspired and motivated into action by the course We are now in the process of rolling this programme out across our estate to ensure all our licensees have the

    Original URL path: http://innergy.co.uk/about/blog/item/Ask-the-question-It-s-a-gift (2016-02-17)
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  • Innergy’s Monthly Rapid Review – What is the most important skill of a great manager?
    trying to attract the best people to join our organisations that it is criminal that we don t spend as much time trying to engage them when they get here We also need to understand that the life journey of an employee changes during their time with an organisation They start off needing more support more guidance and direction demonstrating high levels of commitment and passion for their role Six months later they will have changed Their passion may have waivered slightly but their ability will have increased so need less hand holding and more inspiration Does your organisation and managers have clear frameworks of management and engagement that change according to people s circumstances and length of employment or again is it one style fits all The risk you have in treating existing employees in the same way as new starters is that your leadership management style can become both patronising and disengaging Finally there is the question around purpose The key to delivering greater performance for an organisation is to align an individual employee s purpose with the organisational purpose This gives an employee some form of ownership and accountability in where an organisation is going and for many can be very inspiring It reminds them that they come to work every day because that is what they are paid to do but there is a very real reason why they should work hard when they get there Similarly if an individual s purpose is not in line with the organisation then there is a risk of an organisation going one way and the employees going another creating confusion both internally as well as externally within your target markets Engagement and motivation is not just about the plethora of theories and rhetoric that experts have developed over time but also about the individuals that are living and breathing in your business today Make an effort to get to know them as individuals identify their individual motivations and support them through their journey of change and development in their careers and you will find that levels of engagement will significantly increase Contact james innergy co uk if you would like some more information on how to identify the key motivators of individuals for your business We will be focusing on some of the other identified traits of managers managing change innovation and creativity problem solving and developing people in one of the next Rapid Reviews Comments Thank you for your comment It has been submitted for moderation and will appear here as soon as we have been able to approve it Your Name Your Email Title Text BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK

    Original URL path: http://innergy.co.uk/about/blog/item/Innergy-s-Monthly-Rapid-Review-march (2016-02-17)
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  • It’s Good to Talk
    in Twitter the same way you can they will then be able to reply to this tweet and your conversation has started For example we recently attended the Recruitment Agency Expo where James and Gordon were presenting seminars throughout the day we received the following feedback Great talk from James InnergyLtd today at the recexpo on raising the bar in recruitment Other types of conversations happen on Twitter using hashtags A followed by a word s in this case recexpo is a way of tagging a tweet so that someone can see the conversation These can be used for events such as the Recruitment Agency Expo particular subjects etc You should join a conversation using hashtags if you can add value to that conversation not just to boost your tweets into the top trends For example when Habitat furniture shop joined Twitter they decided to tweet using the top trending hashtags This method meant they would start a tweet using iPhone a top trend for that day then tweet about their Spring collection with 20 discount The content of the tweet clearly has nothing to do with the conversation and so for those following the conversation this is seen as spam Remember to make the most of those 140 characters and add value to your audience This is just the tip of the Twitter iceberg but will certainly help you to get started For details on Innergy s Social Media for Starters workshop contact James Osborne on james innergy co uk Comments Thank you for your comment It has been submitted for moderation and will appear here as soon as we have been able to approve it Your Name Your Email Title Text BLOG TWITTER NEWS 16 Feb 2016 We re Recruiting Digital Marketing Executive As part of our expansion plans in 2016 Innergy are looking for a Digital Marketing Executive to head up the Innergy Digital division 12 Feb 2016 Congratulations to Innergy client Blacks Vets All 5 branches of Blacks Vets have been ranked in the top 10 vet branches in the UK more 16 Feb 2016 Does every employee understand what defines success It is very telling when we go into a company and you talk to the receptionist or the customer service advisor and you ask then what defines success for the organisation In our experience it would be roughly 8 out of10 who say that they don t know 08 Feb 2016 Risk Management Move Your Feet When I was playing tennis the other day I remembered the constant badgering from my tennis instructor when I was younger telling me to move my feet This was a great analogy for how to deal with the broad variety of risks faced by any company more Sales Training Designed for new and experienced sales professionals who want to significantly increase the effectiveness of their sales activities find out more Packaged Services We have developed a number of unique service packages based on what our clients have asked

    Original URL path: http://innergy.co.uk/about/blog/item/It-s-Good-to-Talk (2016-02-17)
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web-archive-uk.com, 2017-12-17