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  • InstantKB - Help Desk & Knowledgebase Software
    support Try Free For 30 Days A Single Inbox For Every Support Channel Deliver awesome customer service across every support channel quickly easily InstantKB pulls together all your inbound questions from email web live chat phone Facebook twitter to provide a single consistent view of all your support helping agents help customers fast Learn More Always On Self Service Help Center Support 24 7 Help customers find answers around the clock with your own unique self service knowledgebase Live Suggest Suggest answers from your knowledgebase as customers compose new support tickets helping reduce inbound Real time Search Customers can find answers at the speed of type across all your knowledgebase articles file attachments and other user comments We ll even make things beautiful for you We work with every customer to tailor InstantKB to perfectly match your existing web site or corporate identity If you purchase a InstantKB on premise or cloud license we ll be in touch to see how we can help with your design Help Agents Deliver Great Support Alerts Automatically alert the right support agents of new questions from any inbound support channel Rules Rules help you automatically route organize prioritize customer support questions Escalation Escalation rules help you automatically escalate overdue customer support questions Workflows Workflows help you automate enforce processes for content approval or ticket resolution Service Level Agreements Service level agreements help you prioritize questions set customers expectations Detailed Reports Reports show you how customers are using your support portal and how your support team are performing But wait There s more much more Ticketing InstantKB boosts a number of powerful ticketing features to save agents times and help agents quickly respond to every customer question Multi Channel InstantKB can monitor multiple inbound support channels and pull every customer question from these channels

    Original URL path: http://www.instantasp.co.uk/Products/InstantKB/ (2016-04-24)
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  • InstantForum - Customer Community Software
    To Help Support Your Users Peer To Peer Q A Help users help each other Replies can be flagged as answers within InstantForum with reputation rewarded to the answer author User Reputation Reputation levels make it easy to identity experts and help members know who to trust Become an expert by posting helpful answers Highlighted Answers Visually customize the look feel of your community using our built in theme roller or download themes from our gallery Community Designed To Keep You In Control User Post Moderation Simple bulk moderation tools make it quick easy for assigned moderators to manage your conversations community members Built In Spam Protection Stay SPAM free with out the box StopForumSpam com integration reputation based permissions Complete Management Control every aspect of your community through a comprehensive administrator control panel Response Tracking Built In Real Time Theme Roller Our built in real time visual theme roller lets you easily customizae every aspect of your community no need to learn CSS or HTML Better yet your customizations will work seamlessly across all devices Topic Types Keep Conversations Organized Easily find what interests you You can now create any number of color coded topic types to help you group and identify specific types of conversations Users can filter conversations by any topic type from the new homepage menu User Profiles Get To Know Your Community We ve revamped user profiles with our recent releases Users can now upload a personal cover or banner image shown within there profile user card We ve also redesigned the way users build profiles to make it even easier than before Post With Mouse Or Touch Touch Optimized Composer We ve improved our editor to ensure this works great on current versions of iOS Android and Windows Phone You can now also start

    Original URL path: http://www.instantasp.co.uk/Products/InstantForum/ (2016-04-24)
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  • InstantASP - Active Directory
    on 44 0 1565 832 827 between 7 30am and 5 30pm UTC Forums Blog User Comments Contact Us On Facebook On Twitter On Google On LinkedIn If you like InstantASP help us spread the word Tweet about InstantASP Like InstantASP on Facebook 1 InstantASP on Google My InstantASP Edit Profile My Downloads My Tickets My Support Plans Order History Welcome Guest Login or Create an Account Active Directory Seamless Single Sign On Enterprise Authentication Our active directory module provides an out of the box solution to windows authentication by allowing administrators to pair InstantForum or InstantKB accounts to active directory users try free for 30 days Key Features 1 Easy Installation Simply drop our files into your existing InstantForum or InstantKB installation and update the LDAP connection string 3 Single Sign On Your active directory users won t need to register or login to InstantForum or InstantKB if they are already logged into your domain 2 Work Anywhere Designed to work both inside intranet and outside extranet the corporate firewall 4 Central Control Manage access to both InstantForum InstantKB through your active directory console Order Online InstantForum Leverage your existing active directory infrastructure to provide centralized authentication within InstantForum

    Original URL path: http://www.instantasp.co.uk/Products/ActiveDirectory/ (2016-04-24)
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  • InstantASP - Our Licensing
    number of users or the amount of traffic or page views you receive Our licensing is simply linked to the single URL or server name for your installation Once installed you can use our products with no restrictions or limits No hidden or recurring costs The price you see on our order pages is the price you pay Minor upgrades are always provided free of charge We ask a small fee for major updates however there is plenty of notice in advance before major updates and it s completely up to you if the new features are compelling enough to purchase a major upgrade End User Vs Developer License The only difference between our End User Developer License is the number of source code projects you ll receive with the product With our End User License the majority of code is pre compiled within NET assemblies Only the code behind source code is provided with the End User License allowing you to visually customize and perform basic integration work With our Developer License the complete source code is provided for all assemblies including access to our InstantASP Common framework allowing developers to fully customize and extend our products End User License Ideal if your looking to simply use the product as is without extending or adding new functionality You can fully customize the visual look and feel and integrate into existing web site designs You can also take advantage of our API to achieve a single sign on experience with other web applications Only the code behind source code is provided Developer License Suited more towards customers looking to extend or add new functionality to our products With our Developer License a total of 8 Visual Studio NET projects are provided You are free to extend our product for your

    Original URL path: http://www.instantasp.co.uk/Products/Licensing/ (2016-04-24)
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  • InstantASP - Support Plans
    receive priority attention Customers with a support plan are also entitled to dedicated telephone support for any issues All annual priority support plans include Dedicated Telephone Support 2 hours of dedicated remote assistance Dedicated product developer 365 days priority ticket based support Free major minor upgrades 30 discount on new product purchases InstantForum Annual Support Plans Single Web Site License Annual Support 359 USD One year of priority access to our ticketing system telephone support for a single end user Free major minor upgrades Dedicated account manager 2 hours of Skype or GotoMeeting support from product developers Add to Cart Single Server Unlimited Web Sites License Annual Support 679 USD One year of priority access to our ticketing system telephone support for up to 3 end users Free major minor upgrades Dedicated account manager 2 hours of Skype or GotoMeeting support from product developers Add to Cart Gold Annual Support Including Bespoke Branded Skin 1379 USD Includes all the benefits of our single server annual support plan however in additional we ll work with you to customize and re brand InstantForum to fit within your existing web site or corporate branding Add to Cart div InstantKB Annual Support Plans Single Web Site License Annual Support 359 USD One year of priority access to our ticketing system telephone support for a single end user Free major minor upgrades Dedicated account manager 2 hours of Skype or GotoMeeting support from product developers Add to Cart Single Server Unlimited Web Sites License Annual Support 679 USD One year of priority access to our ticketing system telephone support for up to 3 end users Free major minor upgrades Dedicated account manager 2 hours of Skype or GotoMeeting support from product developers Add to Cart Gold Annual Support Including Bespoke Branded Skin 1379 USD Includes

    Original URL path: http://www.instantasp.co.uk/Support/SupportPlans/ (2016-04-24)
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  • InstantASP - Getting Started
    or require further assistance Email us on sales instantasp co uk or call us on 44 0 1565 832 827 between 7 30am and 5 30pm UTC Forums Blog User Comments Contact Us On Facebook On Twitter On Google On LinkedIn If you like InstantASP help us spread the word Tweet about InstantASP Like InstantASP on Facebook 1 InstantASP on Google My InstantASP Edit Profile My Downloads My Tickets My Support Plans Order History Welcome Guest Login or Create an Account Support Home Getting Started Documentation Knowledgebase Forums Getting Started InstantForum Installation Our installation instructions will help you get up and running quickly If you require any assistance during installation don t hesitate to contact us Goto Docs Configuration Learn how to configure specific features within InstantForum Goto Docs Customization Looking for more information Browse our online documentation to learn more about InstantForum Goto Docs Deployment Uploading our software to your web site Check out our deployment documentation Goto Docs InstantKB Installation Our installation instructions will help you get up and running quickly Goto Docs Configuration Learn how to configure specific features within InstantKB Goto Docs Customization Looking for more information Browse our online documentation to learn more about InstantKB

    Original URL path: http://www.instantasp.co.uk/Support/GettingStarted/ (2016-04-24)
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  • InstantASP - Customer Comments
    as responsive and informed I am looking forward to more products from your company and would not hesitate to purchase Gavin Joyce From nTier Code Generator For InstantForum I bought InstantForm as the free ASP NET forums where just to complicated Highly Recommended Lots of features great support Andrew Brunker From Australian Software Solutions Group For InstantForum I had no problems installing your forum and it s working excellently I am delighted with the product and service and would highly recommend InstantASP to others Greg Reinacker From NewsGator Technologies For InstantForum We migrated our entire www asp net forum to InstantForum in an afternoon Support has been excellent questions get answered within an hour or so Highly recommended Carl Savillo From Omnitec Solutions Inc For InstantForum Recently integrated both applications into a NET project Support was very quick and helped me get up and running I was able to easily tweak the app s to meet my needs Totally recommended Adam Alexander From Boundgrid Technologies Inc For InstantKB I was delighted to find InstantKB The setup was quick and easy and the source code was well written and easy to modify In a single weekend I was able to launch the new support pages I saved a bundle in development time and money Thanks for a great product and even better support Mark Chickering From CEO Systems Online Inc For InstantKB We believe the InstantKB product more than satisfies our needs As a software development house we were faced with either writing or buying a solution InstantKB was a perfect fit Tracy Phillips From LiquidASP com For InstantKB Thank you very much for your fine piece of software It s very very very nice indeed I have previously used HelpWorksPro but needed a ASP NET solution since I am taking my hosting towards 100 Windows instead of UNIX Mike Gunderloy From Developer Central For InstantKB I didn t have any problems at all setting up a knowledge base with InstantKB Indeed the whole process is so simple that the only major hurdle for most people will simply be writing the articles Uyen Ha From Embarcadero Technologies Inc For InstantKB You have responded to all of our inquires timely and with accurate information Thanks for the excellent support I really like this tool Frank Cheung From DiscountASP NET For InstantKB Easy to use and install Loved the user roles feature I have used products that cost 10 times more and had less function than InstantKB Highly recommended Joel Salminen From SimonDelivers Inc For InstantKB I reviewed several kb solutions and I found that InstantKB was the overall best value Usage of the NET components is outstanding for this solution I would recommend this to anyone in these IT budget crunch times Mark Christianson From ParaTrooper net For InstantForum Its been a pure pleasure working with InstantASP to integrate InstantForum into my website This is a level of support that is worth the price you pay for the application alone Liam Cassidy

    Original URL path: http://www.instantasp.co.uk/Company/Testimonials/ (2016-04-24)
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  • InstantKB - Help Desk & Knowledgebase Software
    support Try Free For 30 Days A Single Inbox For Every Support Channel Deliver awesome customer service across every support channel quickly easily InstantKB pulls together all your inbound questions from email web live chat phone Facebook twitter to provide a single consistent view of all your support helping agents help customers fast Learn More Always On Self Service Help Center Support 24 7 Help customers find answers around the clock with your own unique self service knowledgebase Live Suggest Suggest answers from your knowledgebase as customers compose new support tickets helping reduce inbound Real time Search Customers can find answers at the speed of type across all your knowledgebase articles file attachments and other user comments We ll even make things beautiful for you We work with every customer to tailor InstantKB to perfectly match your existing web site or corporate identity If you purchase a InstantKB on premise or cloud license we ll be in touch to see how we can help with your design Help Agents Deliver Great Support Alerts Automatically alert the right support agents of new questions from any inbound support channel Rules Rules help you automatically route organize prioritize customer support questions Escalation Escalation rules help you automatically escalate overdue customer support questions Workflows Workflows help you automate enforce processes for content approval or ticket resolution Service Level Agreements Service level agreements help you prioritize questions set customers expectations Detailed Reports Reports show you how customers are using your support portal and how your support team are performing But wait There s more much more Ticketing InstantKB boosts a number of powerful ticketing features to save agents times and help agents quickly respond to every customer question Multi Channel InstantKB can monitor multiple inbound support channels and pull every customer question from these channels

    Original URL path: http://www.instantasp.co.uk/products/instantkb/ (2016-04-24)
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web-archive-uk.com, 2017-12-12