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  • InstantKB - Upgrade
    Ticketing Multi Channel Support Self Service Support Help Desk Automation Custom Content Issues CRM Features Reporting Security Demo Pricing InstantKB Upgrade Existing InstantKB on premise customers can upgrade to the latest InstantKB release using the options below Should you have any questions please don t hesitate to contact us Once purchased the latest version of InstantKB will be available to download from your My Licenses page Upgrade instructions can be found in our documentation All upgrades include free standard technical support and migration scripts to preserve your existing data If your not sure which license you currently own you should check your My Licenses page within your My InstantASP account or contact us Single Web Site Upgrade Upgrade a single production installation of InstantKB to the latest major release End User License 129 Upgrade from an earlier version of InstantKB to our latest InstantKB 2014 End User License Add To Cart Developer License 249 Provided with the full Visual Studio 2013 C solution with complete sou4ce code Ideal for those looking to modify our software add To Cart Upgrade Service 299 Our development team will handle every aspect of your InstantKB upgrade We ll work with you until your 100 happy add To Cart Our Single Web Site Upgrade allows you to upgrade an existing single production installation of InstantKB to the latest release We will add any development or testing URLs you may need free of charge Additional live production installations will require a new single website license This upgrade includes unlimited email ticket based technical support to assist with your upgrade Single Server Upgrade Upgrade multiple production installations of InstantKB on the same server to the latest major release End User License 449 Upgrade from an earlier version of InstantKB to our latest InstantKB 2014 End User License

    Original URL path: http://www.instantasp.co.uk/Products/InstantKB/Upgrade.aspx (2016-04-24)
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  • InstantASP - Support Services
    Support Services Whilst we provide unlimited technical support and always strive to offer first class support we also realize you may require personal direct assistance from our developers For this reason we offer a number of paid support options to save you time and guarantee prompt one to one support Dedicated service for time critical projects Direct access to our lead developers Hassle free installation transfer services Personal telephone or remote desktop support Bespoke Customizations InstantForum Support Services Remote Installation Service 249 USD Have InstantForum professionally installed and configured by our developers Price is for a single installation We will require the ability to remotely connect to your web server and database server Add to Cart Remote Transfer Service 389 USD Our developers can help migrate your existing forum to a new hosting provider Price is for a single transfer We will require the ability to remotely connect to your web servers and database servers Add to Cart Phone GotoMeeting Remote Desktop Incident per hour 159 USD Looking for personal assistance from our developers Incidents ensure priority support and can be used for anything from questions to integration advice We can provide assistance via telephone or remote desktop to resolve issues Add to Cart InstantKB Support Services Remote Installation Service 249 USD Have InstantKB professionally installed and configured by our developers Price is for a single installation We will require the ability to remotely connect to your web server and database server Add to Cart Remote Transfer Service 389 USD Our developers can help migrate your existing installation to a new hosting provider Price is for a single transfer We will require the ability to remotely connect to your web servers and database servers Add to Cart Phone GotoMeeting Remote Desktop Incident per hour 159 USD Looking for personal assistance

    Original URL path: http://www.instantasp.co.uk/Support/SupportServices/ (2016-04-24)
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  • InstantASP - Documentation
    InstantASP on Facebook 1 InstantASP on Google My InstantASP Edit Profile My Downloads My Tickets My Support Plans Order History Welcome Guest Login or Create an Account Support Home Getting Started Documentation Knowledgebase Forums Documentation InstantForum Installation Getting started with our software Our installation instructions will help you get up and running quickly Goto Docs Knowledgebase Articles If your experiencing any errors messages after installing InstantForum please consult our knowledgebase Show All Online Docs Looking for more information Browse our online documentation to learn more about InstantForum Goto Docs RSS Feed Get notified when new documentation is published Subscribe to our InstantForum RSS feed Subscribe InstantKB Install Docs Getting started with our software Our installation instructions will help you get up and running quickly Goto Docs Knowledgebase Articles If your experiencing any errors messages after installing InstantKB please consult our knowledgebase Show All Online Docs Looking for more information Browse our online documentation to learn more about InstantKB Goto Docs RSS Feed Get notified when new documentation is published Subscribe to our InstantKB RSS feed Subscribe Old Documentation InstantForum Looking for more information Browse our online documentation to learn more about InstantForum Goto Docs InstantKB Downloadable documentation for our older

    Original URL path: http://www.instantasp.co.uk/Support/Documentation/ (2016-04-24)
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  • InstantASP - Download Trial
    On Twitter On Google On LinkedIn If you like InstantASP help us spread the word Tweet about InstantASP Like InstantASP on Facebook 1 InstantASP on Google My InstantASP Edit Profile My Downloads My Tickets My Support Plans Order History Welcome Guest Login or Create an Account Start Your Free Trial Download try our software on premise free for 30 days No Obligation We need a few details We want you to be 100 happy our software is a good fit for your business To help you fully evaluate our software we offer a completely free no obligation on premise 30 day trial To get started with your evaluation please create an account below Once your evaluation is ready you ll receive an email and can login here on our web site to download your evaluation begin the installation process We ll never share your details with any 3rd parties Your Name Optionally provide your full name This is never shown to others Username A unique username is required for your account on our web site This is visible within our forums Company Email Please provide your company email address This is private and never shared or shown to others IMPORTANT As you are using a free email account such as Gmail Hotmail or Yahoo we will need you to further validate your genuine interest in evaluating our software We will contact you after registration to validate your evaluation request To avoid this extra validation step please consider using a company email address if available during registration Please select which product you would like to evaluate InstantForum InstantKB Both InstantForum InstantKB Subscribe to occasional update from InstantASP Create Account We will contact you on the email address provided above once your evaluation has been approved and is available for download By

    Original URL path: http://www.instantasp.co.uk/Products/Try/Download/ (2016-04-24)
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  • InstantASP - Free 30 Day Hosted Trial
    sales instantasp co uk or call us on 44 0 1565 832 827 between 7 30am and 5 30pm UTC Forums Blog User Comments Contact Us On Facebook On Twitter On Google On LinkedIn If you like InstantASP help us spread the word Tweet about InstantASP Like InstantASP on Facebook 1 InstantASP on Google My InstantASP Edit Profile My Downloads My Tickets My Support Plans Order History Welcome Guest Login or Create an Account Start Your Free Trial Try Our Software Free For 30 Days Within Our Windows Azure Cloud No Obligation We need a few details Please register below to create an account on our web site Once your evaluation is ready you ll be able to login here on our web site to download our software We never share your information Your Name Your Username Your Email Address URL you would like to use which product would you like to try InstantForum Hosted InstantKB Hosted Subscribe to occasional update from InstantASP Create Account We will contact you on the email address provided above once your evaluation has been approved and is available for download By clicking Create Account you agree to our privacy policy All 30 Day Free

    Original URL path: http://www.instantasp.co.uk/Products/Try/Hosted/ (2016-04-24)
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  • InstantASP - Newsletter
    software and how it may help your business We can assist with your questions along the way Please allow up to 2 3 days lead time Mon Fri for your call Submit Thank You We will contact you via email

    Original URL path: http://www.instantasp.co.uk/Newsletter/?a=requestdemo (2016-04-24)
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  • InstantKB 2014 - Features
    deliver engaging customized online support portals You can see a few examples below If we can help your business please contact us Dedicated admin control panel ensures complete control As an administrator InstantKB provides unparalleled administration control Create member groups to control access to tabs categories content within your knowledgebase Define the fields functionality visible to users through permission sets Create staff departments and permission sets to control over the content workflows options available to staff Customizable Look Feel InstantKB comes with an incredible flexible skinning system allowing your developers designers to fully brand and customize your knowledgebase to fit perfectly into your existing web site or intranet You can use standard ASP NET master pages to quickly wrap your existing design around InstantKB or customize our documented CSS to change colours fonts and layout Complete Cross Browser Support InstantKB produces light weight strict HTML 5 CSS 3 0 W3C validated mark up InstantKB has been tested on all major browsers to offer complete desktop and mobile cross browser support Extend InstantKB through custom plug ins providers InstantKB provides a robust plug in framework allowing developer s to add additional functionality without modifying the core code This allows you to keep your InstantKB installation right up to date without worrying about losing your medications For example if you wanted to capture unique data during registration you can use our custom registration form plug in to capture this data When we release an update to the core product your plug in will continue to work and you won t need to re apply any custom changes to InstantKB Visual Studio 2012 2013 Ready InstantForum will work great with Visual Studio 2012 2013 or 2010 Express editions LightSwitch are also supported Developers can modify or customize InstantForum from within there favourite development environment All Features Incredible Flexibility Create your own custom tabs to capture any unique knowledge Customize or create your own forms to collect data within tabs Apply custom workflows to articles or data within any custom tab Easily adaptable to track issues defects or product features Security Control Control the tabs categories content visible accessible through member groups Use staff departments to control the workflows editing options available to staff Create custom workflows to control content approval or track issues defects Control features editing options for both users staff through permission sets Flexible member group security modal Supports multiple staff administrator groups Powerful Search Standard TSQL SQL Server full text contains freetext support out the box Search attachments Office Text HTML etc with SQL Server 2008 full text enabled Search additional attachments content types such as PDF or CHM using extensible iFilters Ranked security trimmed AJAX enabled search results ensure quick relevant results Optionally allow member groups to also search user submitted comments tags Dynamic RSS feeds for all search results Get notified when new content is available Knowledgebase Articles Easily create control maintain share knowledgebase articles Organize articles within a familiar windows explorer style AJAX enabled treeview Add any number of file attachments content tags related links to articles Allow eponymous registered members to comment rate articles Easily send articles by email bookmark articles or share using social bookmarks Troubleshooter Guides Create an interactive series of articles to guide users through specific problems Effortlessly build your troubleshooter step structure through our AJAX enabled treeview All the features available within articles are also available for troubleshooter guides Downloads Organize control access to your digital media or product downloads Password protect or restrict access to downloads through permission sets member groups Store files directly within SQL for enhanced security checks no direct URL to downloads All the features available within articles are also available for downloads Glossary Create maintain a glossary of terms for common terminology used within your company Staff members can easily add edit or delete entries from the glossary through the Staff CP AJAX enabled allowing users to navigate your entire glossary without a single postback Tags Tag any content within your knowledgebase helping improve discoverability Provide web 2 0 tag clouds allowing users to quickly explore your content Easily remember reuse common tags with auto completing tag text boxes Dynamic RSS feeds are available for all tags User can get notified when new content is available matching a specific tag Attachments Upload associate file attachments to any content within InstantKB NET Search Office HTML Text based attachments with SQL Server 2005 full text enabled Define the allowed attachments within any tab set storage limits using permissions Access can be controlled for each tab member group using permission sets AJAX enabled file upload mechanism for staff members Member Permissions Groups Permission sets allows you to control features for each member group within each tab Associate permission sets with entire member groups or individual members Associate multiple member groups with members to control the visible content Associate member groups with tabs categories content to control group access Staff Permissions Departments Control the editing options available within the staff CP through staff permission sets Associate staff permissions with entire staff departments or individual staff members Allow separate teams or departments to work separately on there own content Associate workflows with staff departments to control access to available workflows Multiple staff member groups allow you to separate your staff into multiple member groups allowing you to further control the categories staff can modify and create content within Member comments Recognition System Allow users to add comments to content all completely configurable with permission sets Comments marked as helpful a specific number of times will be automatically highlighted Content that receives a specific number of comments will automatically be marked as hot As members contribute rate other members comments recognition points are awarded Define the number of points awarded to members for specific actions within InstantKB NET Member levels will increase based directly on the number of recognition points Dynamic RSS Feeds Live RSS feeds are available for all tabs search results comments Tags Subscribe to search results or specific tags through

    Original URL path: http://www.instantasp.co.uk/Products/InstantKB/Features.aspx (2016-04-24)
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  • InstantKB - Self Service Customer Support & Knowledgebase
    in real time at the speed of type This is helpful for both customers agents to help quickly find answers InstantKB supports ranked indexed based searches meaning regardless of how many articles you add to help your customers you ll always see super fast search performance with full relevancy ranked results InstantKB will even search within common files attached to your articles and will also search within all user submitted comments Multiple Ways To Gather Customer Feedback Feedback is crucial to help you improve your support content InstantKB supports multiple ways for customers to rate your support content You can customize the rating style you would like to use on a per article basis Once users have rated your content they can also leave optional comments to provide further information Article Comments Public Article Comments InstantKB has a public commenting system allowing users to post comments below any article Your users can rate up or down other user comments ensuring the most helpful comments bubble to the top The permissions moderation options for public commenting can be fully customized or completely disabled via the administrator control panel Content Creation Simple Article Creation Creating high quality content to support your customers is critical to help reduce inbound support and to answer the most common questions your customers have InstantKB makes it super simple to create manage beautiful support content Related Content Relate Articles Links Easily relate similar support content with just a few clicks to help customers find all relevant information around a particular topic or specific problem You can also link to external supporting articles or resources if needed All related articles and external links are shown below each article within your support center Article Attachments Attach Files To Articles It s often helpful to provide supporting resources within a file download InstantKB makes it super easy to attach any number and type of file to your articles File attachments will appear below articles within your support center Administrators can white list the allowed file types content authors or support agents can upload Tags Best Bets Help Customers Find Answers InstantKB lets you tag articles with any number of keywords or phrases You can browse articles by tag or use tags to ensure articles appear within search results if users search for a particular term Articles that are tagged with a keyword or phrase used within a search will be ranked very heavily within search results allowing you to bubble specific content to the top within search results when specific keywords are used Content Feedback See How You Can Improve When editing any article you can see how users have rated the article review any optional private comments users may have left when they rated the article You have full control to delete individual ratings or reset the entire rating for any content within your knowledgebase Custom Fields Show Custom Fields Display information unique to your business alongside each article As an administrator you can rearrange fields or customize the

    Original URL path: http://www.instantasp.co.uk/products/instantkb/self-service-support/ (2016-04-24)
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web-archive-uk.com, 2017-12-17