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  • InstantKB - Help Desk & Issue Tracking Software
    extend InstantKB to capture share the information important to helping your agents or customers Extend Custom Tabs You can use custom tabs to customize the support options available to end users within your self service support portal customize the areas available to support agents within the Agent CP For example you could add a new ticketing tab with a custom name form to your support portal to capture feature suggestions or bug reports from your customers on your web site or create an internal knowledgebase tab which could be restricted to your support agents or employees Show What Suites You Custom Forms Every form within InstantKB can be completely customized to suite how you work You can add fields hide fields delete fields make fields required re arrange fields or even set default values for fields This can be helpful if you wish to customize the form used by customers when submitting new tickets via your support portal or to customize the forms used by support agents when creating or editing content within the Agent CP Capture Unique Data Custom Fields InstantKB supports over 14 different custom field types These fields can be added to any ticket or article form used within InstantKB Depending on the type of field you create additional options are available such as validation with support for regular expressions or the ability to edit rearrange values within check box radio button select list Customize Everything Customize Built In Fields You customize all the meta data associated with any built in or custom tab within InstantKB This can be helpful if you want to customize the statuses priorities levels or types associated within any specific content or ticketing tab Explore More Ticketing InstantKB boosts a number of powerful ticketing features to save agents times and help agents

    Original URL path: http://www.instantasp.co.uk/products/instantkb/issue-tracking/ (2016-04-24)
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  • InstantKB - Help Desk & Customer Relationship Management (CRM)
    photo screen name for the contact record created within InstantKB Once a contact has been created all further communications from that contact will then be associated with the contact for easy lookup within InstantKB Ticket Profiles Know Who Your Helping All customer or contact information is easily accessible when responding to support tickets within InstantKB Support agents can quickly access the full contact profile view all previous communications or access all private agent notes associated with the contact You can also build up a contacts profile right from support ticket page without having to leave the ticket Integrated Phone CRM Know Who Your Helping The Moment They Call Enable phone support within InstantKB and whenever you receive calls within the Agent or Administrator control panels we ll search your contacts to display everything about the caller to the agent answering the call When making calls you can quickly search all your contacts and simply select a contact to call or dail a new number to automatically create a contact A new ticket is created for all calls and agents can add optional notes to the ticket during the call Contact Profiles Rich Contact Profiles Support agents can easily fill in the gaps and manually build up rich profiles for every contact within InstantKB All the standard fields are provided to help you capture contact work web social information You can also add notes for any contact which are accessible only to support agents whenever the contact calls or creates a support ticket Organize Automate Contact Segmentation Create any number of contact lists to help you segment organizes contacts You can use contact lists in conjunction with rules to perform automated actions against inbound tickets if the sender belongs to a specific contact list For example you may have a contact

    Original URL path: http://www.instantasp.co.uk/products/instantkb/crm/ (2016-04-24)
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  • InstantKB - Help Desk Security
    belong to one or more of the same roles that are associated with the user will be visible to the user Secure Access Granular Permissions InstantKB features both user and staff permission sets These permission sets control the features available to end users within your public facing support portal and the features available to support agents within the Agent Control Panel For example you can use permission sets to disable public commenting below articles for everyone or just a specific group of users or use permission sets to customize the tabs or fields available to specific support agents within the Agent CP Secure Dashboards Trusted IPs By default to access the Administrator or Agent Control Panels within InstantKB you must be logged in with an account that belongs to either the administrator or support agent role For extra security administrators can explicitly defined trusted IP addresses This will restrict access to both the administrator agent control panels unless the request comes from a trusted IP Secured Data 256 bit AES Encryption All sensitive data stored within InstantKB can be encrypted or hashed using a number of popular open cryptography methods By default InstantKB uses the Advanced Encryption Standard AES to encrypt all sensitive data AES has been adopted by the U S government and is now recognized worldwide as the most secure cryptography method Secured Communications Full SSL Support If you use InstantKB to manage inbound customer support we would strongly recommend using a SSL certificate to protect your client communications with the server hosting our software If you install InstantKB on premise you can install your own SSL certificate For our hosted customers we ll always install custom SSL certificates if supplied to protect your hosted installation Secured Within Your Enterprise Active Directory Integration InstantKB can integrate with your

    Original URL path: http://www.instantasp.co.uk/products/instantkb/security/ (2016-04-24)
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  • InstantKB - Multi Channel Customer Support (Email, Web, Phone & Social)
    can act upon Better yet support agents can respond to all Facebook messages right from the ticket within InstantKB Agents don t need to navigate away or login to Facebook to help customers All automation features within InstantKB can be applied against inbound questions from Facebook to automatically assign route messages to the right support agents Twitter Integrations Twitter Support InstantKB can monitor any number of twitter accounts and convert direct messages and mentions for those accounts into support tickets your agents can act upon Better yet your agents can respond to all DM s and mention right from the ticket within InstantKB Agents don t need to navigate away or login to twitter to help customers All automation features within InstantKB can be applied against inbound questions from twitter to automatically assign route messages to the right support agents Olark Integration Live Chat Support InstantKB integrates with Olark right out of the box to enable you to easily add real time live chat support to your InstantKB support pages All chat conversations are automatically converted into InstantKB support tickets and associated with the contact A full transcript of the chat conversation is also automatically added to the ticket generated for the chat Twilio Integration Phone Support InstantKB integrates with Twilio to let support agents make and receive phone calls from within the InstantKB Agent Control Panel When a call is made or received a new ticket is automatically created for the call which is related to the caller or contact your calling Agents can add notes during calls and once the call ends the ticket is updated with any unsaved notes and the time spent on the call is added to the ticket Better yet all customer information is displayed whenever you call a customer or the moment a

    Original URL path: http://www.instantasp.co.uk/Products/InstantKB/multi-channel-customer-support/ (2016-04-24)
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  • InstantForum - Features
    others within the community If others like your post as the post author you ll receive reputation points The goal is to encourage users to be helpful in order to gain reputation from others liking their posts To encourage users too actually like posts you will also be awarded reputation points for liking posts Flexible Permissions Our permission set feature allows administrates to precisely control permissions for groups of users either globally or on a per forum basis Permission sets allow you to control what members can and can t access within your community For example you may wish to allow one group of members to post within a forum whilst another group to be only able to read the forum Our permissions can be applied on a per member group or per member basis for total control Role based security ensures complete privacy If needed InstantForum comes with complete role based security allowing you to create private discussions or display different forums depending on the groups you belong to The role based security is carried throughout InstantForum so your users will only ever see the conversations intended for them Fully Featured Simple Admin Tools InstantForum is packed with tons of features to help you easily manage your community As an administrator you can access the admin control panel to easily build and edit your forums manage members achievements reputation levels moderators or create and customize skins The admin control panel also allows you to tailor roles permissions to suite your community Complete Cross Browser Support InstantForum produces light weight strict HTML 5 CSS 3 0 W3C validated mark up InstantForum has been tested on all major browsers to offer complete desktop and mobile cross browser support Flexible Extensible Integrated InstantForum provides a robust plug in framework allowing developer s to add additional functionality without modifying the core code This allows you to keep your InstantForum installation right up to date without worrying about losing your medications For example if you wanted to capture unique data during registration you can use our custom registration form plug in to capture this data When we release an update to the core product your plug in will continue to work and you won t need to re apply any changes to the forum files Visual Studio 2012 2013 Ready InstantForum will work great with Visual Studio 2012 2013 or 2010 Express editions LightSwitch are also supported Developers can modify or customize InstantForum from within there favourite development environment All Features Ease of Use Eloquent Intuitive Design Comprehensive Web Based Administration High Performance Designed from the ground up for massive performance scalability Customizable data caching greatly reducing database trips SQL Server parameterized stored procedures Well designed tables optimized indexes fk constraints Strongly typed data objects custom data collections No heavy slow System Data DataSet Benchmarked paging algorithm supporting hundreds of thousands of pages millions of records Email queuing system emails are queued and polled in the background at set intervals Unique page compression feature smaller pages saves overall bandwidth ASP NET ViewState is disabled for 99 9 of pages smaller pages less serialization 100 compiled managed NET assemblies No COM or other dependences Highly Scalable Unique SQL Server based state management no dependency on the session or application objects Well defined architecture separate presentation application data layers Takes advantage of data caching to minimize database requests Well Designed Object Orientated Architecture Implements many best practices singleton objects data factory facade objects custom data collections Over 40 standard server controls TextBox DataGrid Repeater etc have custom implementations Over 70 custom server controls PanelBar SimpleMenu WYSIWYG BreadCrumb etc can be reused Takes advantage of the InstantASP Common base library and shared InstantASP authentication model Enhanced error handling choose if you want to receive an email for errors or simply log exceptions URL Rewriting ensures forum addresses are search engine friendly and easier to remember type Standards Compliant HTML5 W3C validated semantic mark up CSS 3 0 W3C validated style sheets Web 2 0 fluid CSS based layout no nested tables screen reader friendly Confirms to W3C web accessibility guidelines 1 0 Cross Browser Compatible Tested with Internet Explorer 8 Chrome 12 FireFox 2 Safari 4 Opera 9 Developer Friendly Integrates with Microsoft Visual Studio NET 2010 or above Intuitive API with intellisense support within Microsoft Visual Studio NET Fully commented clean structured code with class reference documentation Unique naming convention used for database stored procedures tables Follows many familiar Microsoft patterns and practices examples Full product source code provided with Developer Licenses Multi Lingual Localize every aspect of the forum UI Email Templates Dictionary Drag Drop Language Packs automatically detected no configuration required Security Roles Role based permissions provide control over which forums topics events are visible Unique overrideable Permission Sets provide comprehensive control over available features Protection on all user input from malicious code injection attacks cross site scripting Ban abusive problem members or limit their permissions within the forum Ban problem IP addresses from any further new registrations or login attempts Permission Sets Unique Permission Sets feature offers unrivaled control over board permissions features Over 120 configurable permission set options Permission sets can be associated to any member group or overridden when associated to a specific member Permission sets can be assigned to member groups within a forum controlling what a group can access within a specific forum Skinning Template Driven Portable skinning model Each skin can have a completely unique layout and visual appearance Drag and Drop Skins automatically detected no configuration required Easily create edit skins within the admin area Assign skins wrappers globally or to specific forums Unique EmotIcon MessageIcon collections can be associated with each skin Wrappers can be used to easily wrap header and footer HTML around any skin Takes advantage of standard ASP NET 2 0 master pages Forum Features Unlimited number of forums sub forums groups events posts polls Only forums associated with the visitors current member groups will be accessible RSS feeds available for all forums

    Original URL path: http://www.instantasp.co.uk/Products/InstantForum/Features.aspx (2016-04-24)
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  • InstantASP - Free Trial
    instantasp co uk or call us on 44 0 1565 832 827 between 7 30am and 5 30pm UTC Forums Blog User Comments Contact Us On Facebook On Twitter On Google On LinkedIn If you like InstantASP help us spread the word Tweet about InstantASP Like InstantASP on Facebook 1 InstantASP on Google My InstantASP Edit Profile My Downloads My Tickets My Support Plans Order History Welcome Guest Login or Create an Account Start Your Free 30 Day Trial On Premise Try our software on your own servers Ideal for those who wish to modify code or integrate our products into an existing web site DOWNLOAD Hosted on your servers Unlimited use locally Free URLs for 30 days Includes Visual Studio Solution Prompt First Class Support Cloud Hosted Try our software in our fully managed Windows Azure hosting environment Ideal for those who don t want to install or worry about hardware or IT SIGN UP No install required Free for 30 days Use your own domain Basic Customization Prompt First Class Support Questions Call Us We are available on the phone to help with your questions Mon Fri 8am 6pm UTC Or contact us 44 0 1565 832 827

    Original URL path: http://www.instantasp.co.uk/Products/try/ (2016-04-24)
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  • InstantASP - Our Customers
    Email us on sales instantasp co uk or call us on 44 0 1565 832 827 between 7 30am and 5 30pm UTC Forums Blog User Comments Contact Us On Facebook On Twitter On Google On LinkedIn If you like InstantASP help us spread the word Tweet about InstantASP Like InstantASP on Facebook 1 InstantASP on Google My InstantASP Edit Profile My Downloads My Tickets My Support Plans Order History

    Original URL path: http://www.instantasp.co.uk/Company/Customers/ (2016-04-24)
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  • InstantASP - Free Trial
    instantasp co uk or call us on 44 0 1565 832 827 between 7 30am and 5 30pm UTC Forums Blog User Comments Contact Us On Facebook On Twitter On Google On LinkedIn If you like InstantASP help us spread the word Tweet about InstantASP Like InstantASP on Facebook 1 InstantASP on Google My InstantASP Edit Profile My Downloads My Tickets My Support Plans Order History Welcome Guest Login or Create an Account Start Your Free 30 Day Trial On Premise Try our software on your own servers Ideal for those who wish to modify code or integrate our products into an existing web site DOWNLOAD Hosted on your servers Unlimited use locally Free URLs for 30 days Includes Visual Studio Solution Prompt First Class Support Cloud Hosted Try our software in our fully managed Windows Azure hosting environment Ideal for those who don t want to install or worry about hardware or IT SIGN UP No install required Free for 30 days Use your own domain Basic Customization Prompt First Class Support Questions Call Us We are available on the phone to help with your questions Mon Fri 8am 6pm UTC Or contact us 44 0 1565 832 827

    Original URL path: http://www.instantasp.co.uk/products/Try/ (2016-04-24)
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web-archive-uk.com, 2017-12-16