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  • I’m pleased to announce that Debt Advisory Line has been shortlisted for a hat-trick of awards at this years Collections & Customer Service Awards, it is a great testament to the hard work and commitment of everyone involved in DAL. Craig Gedey, Managing Director
    success Giving unemployed people a chance Simply Online Media Ltd featured article Launch of SoSmart Money 2015 Awards Nomination Careers Customer Service Manager Debt Counsellors Customer Services Account Review Team Telephone Collections Customer Service Debt Recovery Specialist Mortgage Advisor Cemap Qualified Apprentice Mortgage Adviser Administrator Apprentice Customer Services Inbound Marketing Representative Experienced Case Handler IVA Case Manager Work for the Mitchell Farrar Group Contact Us You are here Home Press Debt Advisory Line Ltd Award Nomination 2015 Awards nomination I m pleased to announce that Debt Advisory Line has been shortlisted for a hat trick of awards at this years Collections Customer Service Awards it is a great testament to the hard work and commitment of everyone involved in DAL The three awards are Conduct Compliance Excellence Award Individual Phil Lakeland Debt Advice Provider of the Year and Vulnerable Customer Support Initiative Non creditor The winners will be announced on 18 th November at the Midland Hotel in Manchester Below is a list of those shortlisted in our categories and you can find out more about the awards here Conduct Compliance Excellence Award Individual Katie Cotter HM Revenue Customs Sarah Donnelly Idem Capital Phil Lakeland Debt Advisory Line Christine Wigham

    Original URL path: http://www.mfgroup.co.uk/press/debt-advisory-line-ltd-award-nomination/ (2016-02-09)
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  • Investor Compensation UK Ltd colleagues achieve NVQ success
    Farrar Insolvency Practitioners Ltd Simply Online Media Ltd Awards Charity McMillan Coffee Morning 200 miles for the Manorlands 200k appeal Easter Bake Off Comic Relief 2015 2015 saw us raise over 4500 for good causes Press Debt Advisory Line Ltd Award Nomination Colleagues achieve NVQ success Giving unemployed people a chance Simply Online Media Ltd featured article Launch of SoSmart Money 2015 Awards Nomination Careers Customer Service Manager Debt Counsellors Customer Services Account Review Team Telephone Collections Customer Service Debt Recovery Specialist Mortgage Advisor Cemap Qualified Apprentice Mortgage Adviser Administrator Apprentice Customer Services Inbound Marketing Representative Experienced Case Handler IVA Case Manager Work for the Mitchell Farrar Group Contact Us You are here Home Press Colleagues achieve NVQ success Investor Compensation UK Ltd colleagues achieve NVQ success Colleagues at Keighley based Investor Compensation have achieved NVQ success with ten colleagues successfully passing NVQ Level 2 in Customer Service or Business Administration Completing the qualification whilst working has enhanced their skills and employability and the picture below shows some of those successful with their certificates Chris Walton Claims Management Manager said it should not be underestimated how much work and commitment is involved in achieving these qualifications and it is a

    Original URL path: http://www.mfgroup.co.uk/press/colleagues-achieve-nvq-success/ (2016-02-09)
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  • Investor Compensation UK Ltd - Giving unemployed people a chance
    Mortgage Adviser Administrator Apprentice Customer Services Inbound Marketing Representative Experienced Case Handler IVA Case Manager Work for the Mitchell Farrar Group Contact Us You are here Home Press Giving unemployed people a chance Investor Comensation UK Ltd Giving unemployed people a chance The team at Investor Compensation UK Ltd based in Keighley West Yorkshire have recruited eight long term unemployed people to join their claims processing teams Working in partnership with Bradford Job Centre Plus and Back 2 Work Complete Training the scheme offers unemployed people a two week re training period leading to a guaranteed interview with an employer The Government funded initiative enables employers and training providers to work together to retrain people who are perhaps looking for extra help in securing a job Fourteen people joined the latest course and eight of those people successfully secured roles with Investor Compensation UK Ltd After a flying start undergoing a two week academy training period the new colleagues are currently being supported in their new roles within the business Denise Davies Head of Human Resources commented that Back 2 Work Complete training have done an amazing job in two short weeks to provide people with the skills and confidence

    Original URL path: http://www.mfgroup.co.uk/press/giving-unemployed-people-a-chance/ (2016-02-09)
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  • Simply Online Media featured in Acquisition International July 2015
    Line Ltd Award Nomination Colleagues achieve NVQ success Giving unemployed people a chance Simply Online Media Ltd featured article Launch of SoSmart Money 2015 Awards Nomination Careers Customer Service Manager Debt Counsellors Customer Services Account Review Team Telephone Collections Customer Service Debt Recovery Specialist Mortgage Advisor Cemap Qualified Apprentice Mortgage Adviser Administrator Apprentice Customer Services Inbound Marketing Representative Experienced Case Handler IVA Case Manager Work for the Mitchell Farrar Group

    Original URL path: http://www.mfgroup.co.uk/press/simply-online-media-ltd-featured-article/ (2016-02-09)
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  • Launch of SoSmart Money
    Ltd Simply Online Media Ltd Awards Charity McMillan Coffee Morning 200 miles for the Manorlands 200k appeal Easter Bake Off Comic Relief 2015 2015 saw us raise over 4500 for good causes Press Debt Advisory Line Ltd Award Nomination Colleagues achieve NVQ success Giving unemployed people a chance Simply Online Media Ltd featured article Launch of SoSmart Money 2015 Awards Nomination Careers Customer Service Manager Debt Counsellors Customer Services Account Review Team Telephone Collections Customer Service Debt Recovery Specialist Mortgage Advisor Cemap Qualified Apprentice Mortgage Adviser Administrator Apprentice Customer Services Inbound Marketing Representative Experienced Case Handler IVA Case Manager Work for the Mitchell Farrar Group Contact Us You are here Home Press Launch of SoSmart Money Launch of SoSmart Money It s always been important for us as a business to stay relevant to our customers and offer products and services that will be most beneficial to you so that is why today we are pleased to announce the re brand of SoSwitch to SoSmart Money It s more than just a change of name and logo it s also a reflection of our commitment to continue offering you help and guidance with your personal finances and encourage everybody to

    Original URL path: http://www.mfgroup.co.uk/press/launch-of-sosmart-money/ (2016-02-09)
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  • Debt Advisory Line nominated for top industry awards
    Charity McMillan Coffee Morning 200 miles for the Manorlands 200k appeal Easter Bake Off Comic Relief 2015 2015 saw us raise over 4500 for good causes Press Debt Advisory Line Ltd Award Nomination Colleagues achieve NVQ success Giving unemployed people a chance Simply Online Media Ltd featured article Launch of SoSmart Money 2015 Awards Nomination Careers Customer Service Manager Debt Counsellors Customer Services Account Review Team Telephone Collections Customer Service Debt Recovery Specialist Mortgage Advisor Cemap Qualified Apprentice Mortgage Adviser Administrator Apprentice Customer Services Inbound Marketing Representative Experienced Case Handler IVA Case Manager Work for the Mitchell Farrar Group Contact Us You are here Home Press 2015 Awards Nomination 2015 Awards nomination Debt Advisory Line have been shortlisted at this year s Credit Today awards for two awards Debt Counsellor of the Year Phil Lakeland and for Treating Customers Fairly This is the seventh consecutive year that we have been shortlisted which is a fantastic achievement especially as there were a record number of entries The winners will be announced at Credit Today Ceremony on May 14th at the Grosvenor House London I would like to thank everyone for their continued hard work and dedication in making Debt Advisory Line

    Original URL path: http://www.mfgroup.co.uk/press/2015-awards-nomination/ (2016-02-09)
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  • Jobs Mitchell Farrar | Stockport | Keighley | Chester
    an exciting opportunity for talented individuals to join our team of Debt Counsellors You will undertake and income and expenditure review of customers circumstances and offer debt solutions appropriate to each individual customer Posted 03 02 2016 Location Cross Hills Keighley West Yorkshire BD20 7AA Closing date for applications 15 02 2016 More Info Customer Services Account Review Team An exciting opportunity has arisen to work for the proud winners of the Insolvency Rescue Awards 2014 Debt Management Team of the year Debt Advisory Line Limited are one of the Country s leading Debt Management companies We have an exciting opportunity for talented individuals to join our Customer Account Review Team Posted 03 02 2016 Location Cross Hills Keighley West Yorkshire BD20 7AA Closing date for applications 15 02 2016 More Info Telephone Collections Customer Service As a key member of our Telephone Collections Team you will be responsible for the collection of payment of company invoices over the telephone Ideally you will have experience of working in a Collections role and will have excellent communication and negotiation skills Posted 03 02 2016 Location Keighley BD21 4BY Closing date for applications 19 02 2016 More Info Debt Recovery Specialist As a key member of our Collections Team you will be responsible for the collection of overdue payment of company invoices The Debt Recovery Team manages problematic and complex debts which are escalated internally from the Collections team This is final in house recovery stage which primarily leads to litigation procedures against our debtors Posted 03 02 2016 Location Keighley BD21 4BY Closing date for applications 19 02 2016 More Info Mortgage Advisor Cemap Qualified Due to growth we have a fabulous opportunity for a Mortgage and Protection Adviser to provide regulated advice for consumers UK wide within a prestigious well established company You will offer a whole of market mortgage broker service to Clients on a fee free basis Benefiting from real time leads the mortgage team offer a first class end to end service for Clients taking out a mortgage and associated protection products Posted 03 02 2016 Location Chester CH1 4RN Closing date for applications 19 02 2016 More Info Apprentice Mortgage Adviser An exciting opportunity to join a 12 month training plan to develop your skills knowledge and experience to become a qualified mortgage adviser Posted 03 02 2016 Location Chester CH1 4RN Closing date for applications 19 02 2016 More Info Administrator An exciting opportunity has arisen to work for the proud winners of the Insolvency Rescue Awards 2014 Debt Management Team of the year Debt Advisory Line Limited are one of the Country s leading Debt Management companies We have an exciting opportunity for a talented individual to join our team Posted 03 02 2016 Location Cross Hills Keighley West Yorkshire BD20 7AA Closing date for applications 15 02 2016 More Info Apprentice Customer Services An exciting opportunity has arisen to start your career with the proud winners of the Insolvency Rescue Awards 2014 Debt

    Original URL path: http://www.mfgroup.co.uk/careers/ (2016-02-09)
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  • Customer Service Manager | Jobs Keighley | Recruiting
    fairly We strive to offer the best outcome for our customer every time Salary circa 35 000 depending on experience Key accountabilities To deliver operational performance within the area of responsibility ensuring the achievement of all operational key performance indicators To ensure that standard operating policies and procedures are in place across all tasks and to manage a quality assurance procedure which ensures compliance against these Responsible for operational risks and controls to ensure these are compliant with regulatory legislative and internal requirements To supervise the performance and development of the teams and to ensure that the Training and Competence requirements are met and a culture of Training and Competence is embedded Responsible for a significant management function in line with the responsibilities set out in the Systems and Controls Framework To ensure that the suitability of advice given is congruent with the principle of customer best outcome and takes into account all relevant considerations Develop and build successful partnerships with key stakeholders both internally and externally that add value to the business and the customer experience To champion change and take personal responsibility for driving change forward Actively engage with other areas in operations and the business to improve our service proposition and promote one team ethos To manage the recruitment performance and development of the team in line with HR policies and guidelines Candidate Specification Strong leadership leads by example demonstrating the Company values at all times Ability to lead and motivate the workforce effective management and delegation Complex problem solving ensuring root cause analysis of issues risk awareness and consideration Ensuring positive customer and business outcomes ensuring these consider customer and business perspectives and effective decision making Proven management experience within an FCA regulated customer services environment preferably in the Debt Management or similar sector Excellent interpersonal

    Original URL path: http://www.mfgroup.co.uk/careers/customer-service-manager/ (2016-02-09)
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