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  • Mobile Banking FAQs| Nationwide
    statement for the last 30 days Yes Yes Manage current account overdrafts Request an increase or decrease to your existing overdraft or request a new overdraft Yes Yes Make and receive payments using Paym Make and receive payments using just a mobile phone number Yes Yes Use the app to apply Browse and apply for a Nationwide Current Account Credit Card Personal Loan and some Savings accounts Yes Yes Without logging in you can access once activated View balances Check your account balances on the go with Quick Balance Yes Yes Transfer money Move money to your Nationwide savings accounts in seconds with Impulse Saver Yes Yes Smartwatch view balances Check your account balances on your smartwatch Yes Yes Apple the Apple logo and iPhone are trademarks of Apple Inc registered in the U S and other countries App Store is a service mark of Apple Inc Google Play and Android are trademarks of Google Inc We ll do all we can to help keep you safe when you bank on your mobile but there s also plenty you can do to help protect yourself Ways you can protect yourself Know where your mobile phone is and don t let others access it Put a password lock on your mobile phone Never store log in details on your phone Regularly check your bank accounts for anomalies Take care when using unsecured WI FI networks e g in a coffee shop as other people using the same network could access your data Getting started Show all expandable content Hide all expandable content How do I register for Mobile Banking select to show or hide related content Are you registered for our Internet Banking service If you re already registered and you know your passnumber you re ready to use our Mobile App All you need to do is download the app via the App Store or on Google Play to get started Check our Mobile Banking register page for more information If you re not registered for Internet Banking find out the benefits of Internet Banking and how you can register on our Internet Banking registration page Do you support the latest operating systems select to show or hide related content Yes we aim to support all the latest operating systems If you re waiting for an updated version of an operating system we ll get it to you as soon as we can We carry out tests before we release them to make sure your service is not affected which can sometimes cause delays in getting it to you What payments and transfers can I make select to show or hide related content You can make the following payments and transfers using the Move Money function on your mobile banking app Money transfers between your own Nationwide accounts limits vary depending on destination account Find out more about the Transfer limits and timescales Payments to your Nationwide Credit Card bill up to 10 000 Payments to your mortgage up to 10 000 Payments to an existing payee from your Nationwide current account up to 10 000 Find out how to set up a payee on the Internet Bank Paym you can now pay someone using their mobile phone number up to 250 Find out more about Paym Can I use the app on an iPad tablet select to show or hide related content The app is primarily for use on a mobile device however it will work on some tablet devices What statements are available select to show or hide related content Current accounts and savings accounts You can view the last month s statement information for your current accounts and savings account excluding my save Credit cards You can view your last statement and any transactions you ve made since your last statement was issued If you need to access older statement information you can do this using the Internet Bank Can I report cards lost stolen via the App select to show or hide related content Sorry you cannot currently do this via the app Please call us as soon as possible using the numbers below Department UK Abroad FlexAccount debit FlexOne or Savings cards 0800 30 20 11 44 1793 65 67 89 FlexDirect debit card 0800 35 73 57 44 1793 65 67 89 FlexPlus debit card 0800 11 88 55 44 1793 54 12 00 Credit Cards 0800 055 66 22 44 2476 43 89 96 Security How secure is Mobile Banking select to show or hide related content How we keep you safe We take your security very seriously and have a number of security measures in place so that you can feel confident using Mobile Banking Don t forget that our Digital Banking Promise also applies to mobile Banking Ways you can protect yourself Please keep your Internet and Mobile Banking log in details safe and secure and contact us immediately if you believe someone else knows these details What should I do if I lose my phone select to show or hide related content Don t panic no one can access your accounts without your Mobile Banking log in details Call us to de register your Mobile Banking app on 0800 464 30 20 11 UK 44 1793 65 67 89 abroad Lines are open 24 hours a day 7 days a week De registering won t affect your Internet Banking and you can re register again for the mobile banking app at any time Calls to 0800 or 0500 numbers are usually free of charge from a UK BT landline and mobile phones Calls from other providers may vary and could cost up to 40p per minute How do I change my passnumber select to show or hide related content You can change your Internet and Mobile Banking passnumber online Log in to the Internet Bank and Find My passnumber memorable data Select the Change link Update your details Can I access Mobile Banking if I m abroad select to show

    Original URL path: http://www.nationwide.co.uk/support/ways-to-bank/mobile-banking/help-what-you-can-do-and-faqs (2016-02-09)
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  • Mobile Banking Legal Information | Nationwide
    Service IPS Legal and General MyAccount Personal Finance Portal Skip over secondary navigation to main content Product support Travel Ways to bank Dealing with difficulties Security centre Glossary Accessibility Contact us Home Support Ways to bank In this section Overview Branch Banking Internet Banking Mobile Banking Telephone Banking Alerts ATMs The Nationwide Digital Wallet Service availability More Mobile Banking Bank your way with confidence Main content of page below Features benefits Recent improvements Smart watch What you can do FAQs Legal information Register Features benefits Recent improvements Smart watch What you can do FAQs Legal information Mobile Banking Legal information Show all expandable content Hide all expandable content 1 Meaning of words and expressions select to show or hide related content In these conditions the following words and expressions have the following meanings Internet Banking means access to and use of the Nationwide Internet Bank to manage your finances Internet Banking log in details means your customer number memorable data passnumber and or card reader generated passcode Our us we means Nationwide Building Society Security Data means your Internet Mobile Banking log in details The Service means Nationwide Mobile Banking You your means the person s registered for our Mobile Banking service 2 The Service select to show or hide related content 2 1 You may only access the Service if you are registered for Nationwide Internet Banking 2 2 The functions and types of transaction you can carry out using the Service may vary depending on the type of handset you are using 2 3 We will not be liable for any failure to provide all or part of the Service for any reason that is beyond our reasonable control such as the failure of any machine data processing system or transmission link or while maintenance or upgrades are carried out to any system used to provide the Service or for outages or lack of coverage or signal on any phone network 2 4 We may suspend withdraw or restrict the use of the Service if a we have reasonable grounds to suspect that your Security Data have not been kept safe or b we have reasonable grounds to suspect unauthorised or fraudulent use of your Security Data or c we consider it appropriate for your protection Wherever possible we will notify you personally before suspending withdrawing or restricting your use of the Service and provide our reasons for doing so If we are unable to contact you beforehand or there is a legal reason or other circumstances beyond our control preventing us from doing so where possible we will contact you and give our reasons afterwards 2 5 Some services or facilities available through the Service may require you to consent to us using information about your location You will be asked to agree to this before you can access the service or facility 2 6 We use cookies to ensure that the Service is safe and secure when you are using it 3 Security select to show

    Original URL path: http://www.nationwide.co.uk/support/ways-to-bank/mobile-banking/legal-information (2016-02-09)
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  • Telephone Banking Help | Nationwide
    Run for the benefit of our members Being a building society means that we re free to reinvest our profits to improve the products and services we offer About Nationwide About View all about Why choose Nationwide Why choose Nationwide Why choose Nationwide homepage All about membership Citizenship Awards and achievements View all Why choose Nationwide Have your say Have your say Have your say homepage Member TalkBacks Annual General Meeting Social media View all Have your say Corporate information Corporate information Corporate information homepage Governance Our history Results and accounts View all Corporate information Your Nationwide Your Nationwide Your Nationwide homepage Your rewards Your voice Your society View all Your Nationwide Media Policy and Legal Media Policy and Legal Media Policy and Legal homepage Media Centre Policy and Public Affairs Information for Lawyers View all Media Policy and Legal House Price Index House Price Index House Price Index homepage House Price calculator Reports archive Download data View all House Price Index Investor relations Investor relations Investor relations homepage About the business Funding programmes Investor queries View all Investor relations Our people Our people Our people homepage Working for us Jobs at Nationwide Graduate programmes View all Our people Can t find what you re looking for Ways to contact us Find your nearest branch Support We re here to help whether you need assistance with one of your accounts or if you just have questions you d like answered View all support Support View all support Emergency help Emergency help Emergency help homepage Important Travel Information Lost or stolen card Unusual activity on my account View all Emergency help Product support Product support Product support homepage Current Accounts Savings ISAs Mortgages View all Product support Ways to bank with us Ways to bank with us Ways to bank with us homepage Internet Banking Mobile Banking Telephone Banking View all Ways to bank with us Travel Travel Travel homepage Fees and charges Emergency numbers Travel insurance FAQs View all Travel Contact us Contact us Contact us homepage Send us a message Call us Make a complaint View all Contact us Dealing with difficulties Dealing with difficulties Dealing with difficulties homepage Money worries Bereavement Power of Attorney View all Dealing with difficulties Security centre Security centre Security centre homepage Internet Banking security Mobile Banking security Fraud awareness View all Security centre Accessibility Accessibility Accessibility homepage Web accessibility Branch accessibility Setting up your browser View all Accessibility Can t find what you re looking for Ways to contact us Find your nearest branch Contact Us Branch Finder Register for Internet Banking Search Select this to show hide the search box Search Search this site Search Log in menu Select this to reveal panel with log in and registration links for Internet Banking Internet Banking Log in Log in or register for Internet Banking Help and demos Security Centre See more All services are operating normally MySave Online Savings Investor Portfolio Service IPS Legal and General MyAccount Personal Finance Portal Skip over secondary

    Original URL path: http://www.nationwide.co.uk/support/ways-to-bank/telephone-banking/help-about-using-telephone-banking (2016-02-09)
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  • Telephone Banking Terms & Conditions | Nationwide
    transmission link or anything else beyond our or our agents reasonable control We have taken reasonable steps to ensure that electronic mail and other transmissions passing over the telephone are not interfered with by third parties However we cannot guarantee the privacy or confidentiality of any information passing over the telephone or that it will not be interfered with These conditions govern the use of Telephone Banking service and form part of and are to be read together with the terms and conditions which apply to your account Show all expandable content Hide all expandable content 1 Meaning of Words and Expressions select to show or hide related content In these conditions the following words and expressions have the following meanings account means any current or savings account or credit card with us which is either in your own name or held jointly with somebody else customer number means the 10 digit number we give you which lets you use our Telephone Banking service passnumber means the 6 digit number we give you to help us authenticate your identity before letting you use our Telephone Banking service Telephone Banking means using a telephone to carry out transactions on your account our us we means Nationwide Building Society you your means the person s registered for our Telephone Banking service 2 Telephone Banking Service select to show or hide related content 2 1 You can access our Telephone Banking service using a touch tone landline telephone or mobile telephone and provided you have a Nationwide FlexAccount or other Nationwide account that we may specify 2 2 You can use our Telephone Banking service 24 hours a day If you ask us to carry out a transaction after 5pm or on a day we are not usually open the transaction will not go ahead until the next business day that is Monday to Friday excluding Bank Holidays We will tell you when you use our Telephone Banking service when your transaction will be carried out 2 3 You can tell us at any time that you no longer want to use our Telephone Banking service You can tell us by a secure message on the Internet Bank by visiting a Nationwide branch or in writing If you tell us by telephone we may ask you to confirm this in writing We will continue to carry out any transactions you have already authorised unless you also ask us not to do so and provided it is not too late to amend or cancel those transactions 2 4 For your protection and to avoid the risk of interception or overhearing we recommend that you use either a landline telephone or digital mobile telephone 3 Security Data select to show or hide related content 3 1 If you hold an account without a card we will send you a customer number and pass number so you can use Telephone Banking The pass number is unique to the service You must memorise your pass number immediately and destroy the notification promptly on receipt 3 2 Each time you use our Telephone Banking service we will ask you to give us your customer number and three random digits from your passnumber so that you can prove and we can authenticate your identity 3 3 Once registered for Telephone Banking service you must always keep your passnumber secret If you write it down you must make a sufficient attempt to disguise it You must not tell anybody else including anyone you hold a joint account with your passnumber 3 4 You must tell us as soon as you can if you know or think somebody else knows your passnumber You must do this by sending us an e mail to customer services nationwide co uk or by telephoning our Customer Service Centre on 0800 30 20 10 both 24 hours a day We may ask you to confirm this in writing within seven days 3 5 As soon as you tell us you know or think somebody else knows your passnumber we will prevent transactions being carried out on your account using the Telephone Banking service 3 6 You will not be liable for a Telephone Banking transaction on one of your accounts which was not carried out by you or for access to or use of your accounts by someone else except in the following cases You authorised the carrying out of the transaction or the access to or use of the account You acted with gross negligence which includes failing to follow the safeguards in Condition 3 1 and 3 3 above or the action detailed in Condition 3 4 above You acted fraudulently If you dispute that you have carried out a Telephone Banking transaction we will expect you to co operate with us and the police in any investigations We may give the police any information we consider relevant to enable them to carry out these investigations 4 Acting On Your Instructions select to show or hide related content 4 1 We will carry out transactions on your account following instructions you give us or which seem to us to be given by you through our Telephone Banking service This is provided the correct customer number and passnumber are quoted 4 2 We reserve the right not to act on any instructions which would mean you would not be keeping to these conditions or those applying to your account For example we will not allow a transaction if it will create an overdraft or exceed an agreed overdraft 4 3 Instructions received before 5pm on a business weekday will be processed by us on the same day Instructions received after 5pm on a business weekday or at any time on a non business day will be processed on the next business weekday For the purposes of this clause a business weekday excludes Saturdays and Sundays and all public holidays in England and Wales 4 4 If we decide not to carry out a transaction

    Original URL path: http://www.nationwide.co.uk/support/ways-to-bank/telephone-banking/terms-and-conditions (2016-02-09)
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  • Register With Telephone Banking | Nationwide
    family Planning for retirement View all Planning for life events Dealing with the unexpected Dealing with the unexpected Dealing with the unexpected homepage Bereavement Redundancy Illness money View all Dealing with the unexpected Can t find what you re looking for Ways to contact us Find your nearest branch About We re the world s largest building society Run for the benefit of our members Being a building society means that we re free to reinvest our profits to improve the products and services we offer About Nationwide About View all about Why choose Nationwide Why choose Nationwide Why choose Nationwide homepage All about membership Citizenship Awards and achievements View all Why choose Nationwide Have your say Have your say Have your say homepage Member TalkBacks Annual General Meeting Social media View all Have your say Corporate information Corporate information Corporate information homepage Governance Our history Results and accounts View all Corporate information Your Nationwide Your Nationwide Your Nationwide homepage Your rewards Your voice Your society View all Your Nationwide Media Policy and Legal Media Policy and Legal Media Policy and Legal homepage Media Centre Policy and Public Affairs Information for Lawyers View all Media Policy and Legal House Price Index House Price Index House Price Index homepage House Price calculator Reports archive Download data View all House Price Index Investor relations Investor relations Investor relations homepage About the business Funding programmes Investor queries View all Investor relations Our people Our people Our people homepage Working for us Jobs at Nationwide Graduate programmes View all Our people Can t find what you re looking for Ways to contact us Find your nearest branch Support We re here to help whether you need assistance with one of your accounts or if you just have questions you d like answered View all support Support View all support Emergency help Emergency help Emergency help homepage Important Travel Information Lost or stolen card Unusual activity on my account View all Emergency help Product support Product support Product support homepage Current Accounts Savings ISAs Mortgages View all Product support Ways to bank with us Ways to bank with us Ways to bank with us homepage Internet Banking Mobile Banking Telephone Banking View all Ways to bank with us Travel Travel Travel homepage Fees and charges Emergency numbers Travel insurance FAQs View all Travel Contact us Contact us Contact us homepage Send us a message Call us Make a complaint View all Contact us Dealing with difficulties Dealing with difficulties Dealing with difficulties homepage Money worries Bereavement Power of Attorney View all Dealing with difficulties Security centre Security centre Security centre homepage Internet Banking security Mobile Banking security Fraud awareness View all Security centre Accessibility Accessibility Accessibility homepage Web accessibility Branch accessibility Setting up your browser View all Accessibility Can t find what you re looking for Ways to contact us Find your nearest branch Contact Us Branch Finder Register for Internet Banking Search Select this to show hide the search box Search Search this site

    Original URL path: http://www.nationwide.co.uk/support/ways-to-bank/telephone-banking/register (2016-02-09)
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  • Money to Bill Payment PIN Reminder Change Passnumber Current Account FlexAccount FlexDirect or FlexPlus YES YES YES YES YES YES YES E Savings YES YES YES YES YES Monthly Income 60 YES YES YES YES Regular Savings YES YES YES YES YES YES Invest Direct YES YES YES YES YES YES CashBuilder Card YES YES YES YES YES YES CashBuilder Book YES YES YES YES Instant Access ISA YES YES

    Original URL path: http://www.nationwide.co.uk/support/overlays/overlaypage-telephone-banking-eligible-accounts (2016-02-09)
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  • Car Insurance | Nationwide
    for the recovery of uninsured losses due to an accident involving your car resulting in your injury or death What is accidental damage cover select to show or hide related content Accidental damage is covered on comprehensive policies This covers you for damage to your car as well as the third party s vehicle after an accident What is personal accident cover select to show or hide related content Personal accident cover will pay out if you or your spouse partner are accidentally injured in your car and within 90 days independently of any other cause if the injury results in Death Permanent loss of any limb above the wrist or ankle or Complete and irrecoverable loss of sight in one or both eyes More information can be found in section 8 of the Document of car Insurance You can choose to increase your level of cover from 10 000 to 100 000 when you generate your quote What does S D P stand for select to show or hide related content S D P stands for Social Domestic and Pleasure This covers you for normal day to day driving such as using your car to go shopping or to visit family and friends and to drive to one set place of work Can I choose the level of car insurance cover I want select to show or hide related content Yes You can choose between Comprehensive car insurance Third Party Fire and Theft or Third Party only car insurance For cars which are under 6 years old and for policies in Northern Ireland cover is only available on a comprehensive basis See the Summary of cover table for more information on the different levels of car insurance cover Does my windscreen excess cover the other glass on my car select to show or hide related content Yes all glass is covered by the windscreen excess including sunroofs and glass roofs Are child seats replaced after an accident select to show or hide related content Yes if you have a child car seat in your car and your car is involved in an accident that results in impact damage to your car LV will replace the child seat with a new one of the same quality even if it doesn t appear to be damaged Do I have to show my car insurance certificate when I use my car abroad select to show or hide related content When you take your car abroad the cover you have is shown on your insurance certificate so you must always take this with you Do I need a green card to take my car abroad select to show or hide related content You only need a green card if you want to use your car in countries other than the ones listed on the back of your car insurance certificate What countries am I covered to drive in select to show or hide related content Comprehensive and Third Party Fire Theft policies automatically cover you in the following European countries Andorra Austria Belgium Bulgaria Canary Islands Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Gibraltar Greece Hungary Iceland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Monaco Netherlands Norway Poland Portugal Romania San Marino Slovak Republic Slovenia Spain Sweden Switzerland and Vatican State You can also be insured in the following countries on request Albania Morocco and Turkey You cannot be insured in the following countries Belarus Bosnia Herzegovina Iran Israel Macedonia Moldova Russia Serbia Montenegro Tunisia and Ukraine If my car has an alarm immobiliser or Tracker fitted does it affect the price of my insurance policy select to show or hide related content A discount is not provided for additional security at present Does my car insurance cover me to drive other vehicles select to show or hide related content Depending on the level of car insurance cover you have chosen you may be able to drive other cars at third party cover with the owner s permission You will need to check this on your insurance policy documents How do I make a claim on my car insurance select to show or hide related content To make a car insurance claim call the LV new claims on 0800 028 5799 and the consultant will give you further information of what to do You can find more information about making a claim on your car insurance in the claims section How soon do I need to report an incident to the police select to show or hide related content Inform the Police as soon as possible and at least within 24 hours if your car or its contents are stolen and provide LV with the crime reference number Do I have to pay the excess towards a Third Party claim select to show or hide related content No you only need to pay the excess towards your own repairs Can I arrange for my own Courtesy Car select to show or hide related content Yes if you choose to arrange for your own car then you will be liable for the cost Am I entitled to a Courtesy Car select to show or hide related content If you have a Comprehensive or Third Party Fire Theft policy you are entitled to a guaranteed courtesy car subject to using a LV recommended repairer If you choose to arrange your own Courtesy Car then you will be liable for the cost Can I use my own garage to repair my car select to show or hide related content You can use your own choice of garage however LV cannot guarantee to provide a temporary replacement vehicle if you do not use one of their recommended repairers Are factory fitted options classed as modifications to my car select to show or hide related content No factory fitted options are not classed as modifications A modification is any change made after the car leaves the factory that alters the standard specification or the appearance of the

    Original URL path: http://www.nationwide.co.uk/support/product-support/insurance/car-ins (2016-02-09)
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  • Find ATM (UK & abroad) | Nationwide
    for life events homepage Getting married Starting a family Planning for retirement View all Planning for life events Dealing with the unexpected Dealing with the unexpected Dealing with the unexpected homepage Bereavement Redundancy Illness money View all Dealing with the unexpected Can t find what you re looking for Ways to contact us Find your nearest branch About We re the world s largest building society Run for the benefit of our members Being a building society means that we re free to reinvest our profits to improve the products and services we offer About Nationwide About View all about Why choose Nationwide Why choose Nationwide Why choose Nationwide homepage All about membership Citizenship Awards and achievements View all Why choose Nationwide Have your say Have your say Have your say homepage Member TalkBacks Annual General Meeting Social media View all Have your say Corporate information Corporate information Corporate information homepage Governance Our history Results and accounts View all Corporate information Your Nationwide Your Nationwide Your Nationwide homepage Your rewards Your voice Your society View all Your Nationwide Media Policy and Legal Media Policy and Legal Media Policy and Legal homepage Media Centre Policy and Public Affairs Information for Lawyers View all Media Policy and Legal House Price Index House Price Index House Price Index homepage House Price calculator Reports archive Download data View all House Price Index Investor relations Investor relations Investor relations homepage About the business Funding programmes Investor queries View all Investor relations Our people Our people Our people homepage Working for us Jobs at Nationwide Graduate programmes View all Our people Can t find what you re looking for Ways to contact us Find your nearest branch Support We re here to help whether you need assistance with one of your accounts or if you just have questions you d like answered View all support Support View all support Emergency help Emergency help Emergency help homepage Important Travel Information Lost or stolen card Unusual activity on my account View all Emergency help Product support Product support Product support homepage Current Accounts Savings ISAs Mortgages View all Product support Ways to bank with us Ways to bank with us Ways to bank with us homepage Internet Banking Mobile Banking Telephone Banking View all Ways to bank with us Travel Travel Travel homepage Fees and charges Emergency numbers Travel insurance FAQs View all Travel Contact us Contact us Contact us homepage Send us a message Call us Make a complaint View all Contact us Dealing with difficulties Dealing with difficulties Dealing with difficulties homepage Money worries Bereavement Power of Attorney View all Dealing with difficulties Security centre Security centre Security centre homepage Internet Banking security Mobile Banking security Fraud awareness View all Security centre Accessibility Accessibility Accessibility homepage Web accessibility Branch accessibility Setting up your browser View all Accessibility Can t find what you re looking for Ways to contact us Find your nearest branch Contact Us Branch Finder Register for Internet Banking Search Select this to show

    Original URL path: http://www.nationwide.co.uk/support/support-articles/services/find-atm-uk-and-abroad (2016-02-09)
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web-archive-uk.com, 2017-12-16