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  • Make a Home Insurance claim | Nationwide Building Society
    period of insurance and while your personal items are in your custody and control Exclusions apply which can be found in your policy booklet Is my policy new for old select to show or hide related content Yes your contents insurance policy gives New for Old cover This means that if repair is not possible all items will be replaced with the new equivalent For example if you have damaged a 5 year old television we will replace it with the latest available equivalent model Wear and tear is not applicable to clothing if you have an Essentials policy Home Emergency Cover select to show or hide related content Check your policy schedule and booklet to confirm whether this cover applies Home Emergency insurance what s covered Separate from our Buildings and Contents Home Insurance products Home Emergency Cover provides 24 hour assistance if a home emergency occurs and you need a tradesman to make your home safe secure and prevent further damage This cover will help with problems such as Roof damage Plumbing and drainage problems Main heating system failure Domestic power supply failure Toilet unit damage or failure Damage to doors and windows Loss of keys Vermin infestation Cover is up to 500 incl VAT in total for call out charges labour parts and materials You should report an incident as soon as is reasonably possible normally within 48 hours of the emergency happening This is not a maintenance contract and cover is provided for emergencies to the home only For more information about the limits and exclusions please read the policy documents What is not covered any claim if the incident happened before the start date of your cover any claim which is covered under any other insurance including other sections of this Home Insurance policy if your home is being rented out or let you are only covered if you are the owner occupier of the home any costs you incur before you have notified the insurer of a home emergency any normal day to day maintenance as this is not classed as an emergency To contact the 24 hour Home Emergency Helpline call 0800 464 30 25 For more information about what s covered please read the full policy document and the policy summary document Accidental Damage Cover select to show or hide related content You are insured for Accidental Damage to your Buildings and or Contents if you have bought our Home Insurance or if you have chosen to take this additional cover with our Home Essentials Your policy schedule will show if you are covered for Accidental Damage Accidental Damage means something that has happened suddenly and unexpectedly causing damage to your home or its contents If you experience this type of damage let us know as soon as possible For spillages particularly of paint mop up the liquid but don t try and clean any staining Using the wrong equipment or technique may cause more or worse damage We have access to specialist contractors who may be able to clean up as part of your claim Things that generally aren t covered Wear and tear items wearing out Mechanical or electrical breakdown electrical equipment that just stops working Damage that happens gradually over a period of time Damage caused by vermin Damage caused through cleaning or restoration Accidental Damage caused by household pets unless you have bought Home Insurance in which case you will be covered The Policy documents select to show or hide related content Home Insurance Full policy document Policy summary document Home Insurance Essentials Full policy document Policy summary document If you have purchased or renewed a policy bought prior to the 24th November 2013 please refer to your policy document What we might ask you when you call to register a claim select to show or hide related content We might ask you to confirm What has been lost or damaged When did the loss or damage happen How did the loss or damage happen What actions have you taken since the loss or damage happened What is the approximate cost of repair or replacement You may not know the answers to all these questions straight away but don t worry these can be answered later What kind of additional information will I be asked to provide select to show or hide related content We can deal with your query much faster if you have the following details available your name and address claim number policy account number daytime contact telephone number that we can reach you during office hours It is helpful if you keep receipts guarantees instruction manuals valuations or photographs for your most valuable items in a safe place as these may help to support your claim By valuable items we mean jewellery watches paintings collectors items and any items sets of gold or silver You may be asked to provide estimates or invoices for claims involving repair or replacement of items If the claim involves a building repair normally two estimates are requested for comparison purposes If the incident involves theft or criminal damage or if any property has been lost outside of the home you should inform the police immediately and make a note of the police incident number Who are the approved suppliers and specialists select to show or hide related content We have national panels of approved specialists and suppliers who we may appoint to inspect damage and repair or replace goods on your insurer s behalf Full details of the specialist or supplier and the next steps will be discussed with you when you call What to do in the event of Show all expandable content Hide all expandable content Burglary select to show or hide related content Finding that somebody has broken into in your home is a devastating experience Call the police If you suspect that a burglar is still in your home do not enter it Do not touch anything as this could affect any forensic evidence

    Original URL path: http://www.nationwide.co.uk/support/support-articles/claims/make-a-home-insurance-claim (2016-02-09)
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  • Car Insurance important information | Nationwide
    Search this site Search Log in menu Select this to reveal panel with log in and registration links for Internet Banking Internet Banking Log in Log in or register for Internet Banking Help and demos Security Centre See more All services are operating normally MySave Online Savings Investor Portfolio Service IPS Legal and General MyAccount Personal Finance Portal Skip over secondary navigation to main content Product support Travel Ways to bank Dealing with difficulties Security centre Glossary Accessibility Contact us Home Support Back to Nationwide co uk homepage Support Car Insurance Legal Information Main content of page below Legal information Nationwide Building Society acts as an Intermediary to Liverpool Victoria Insurance Company Limited for car insurance Liverpool Victoria Insurance Company Limited registered in England and Wales number 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority register number 202965 Registered address County Gates Bournemouth BH1 2NF Tel 01202 292333 Nationwide Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 106078 You can confirm our registration on the FCA s website www fca org uk or by contacting the FCA on 0800 111 6768 Liverpool Victoria Insurance Company Limited Nationwide car insurance is provided by Liverpool Victoria Insurance Company Limited LV Founded in 1843 Liverpool Victoria which also trades as LV shares the same values as Nationwide As a mutual they are able to invest more of their profits in making their products competitive and delivering outstanding customer service Their claims service also goes the extra mile Committed to doing the right thing for you they will aim to settle claims quickly even in the most difficult circumstances If you would like to learn more about LV please visit www LV com LV s commitment to you We will make sure all the information we give you will be clear and accurate We will be fair and reasonable whenever you need the protection of this policy We will act promptly to provide the protection you need Any problems If you have a complaint about any aspect of the service you receive from LV please phone them on 0800 028 5688 Mon Fri 8 00am 9 00pm Sat 8 00am 5 00pm quoting your reference number Alternatively you can write to them at Box 2 County Gates Bournemouth BH1 2NF When contacting them please ensure you quote your policy or claim number as appropriate Whilst LV will make every effort to maintain these standards they recognise that there may be some occasions when they fail to satisfy the particular requirements of their customers They therefore have procedures in place to investigate and remedy any area of concern In such circumstances LV promise to acknowledge any formal complaint in 5 days or less They promise to have the issues reviewed by a person of appropriate seniority and authority They will endeavour to provide a full and final

    Original URL path: http://www.nationwide.co.uk/support/support-articles/legal-information/car-insurance-legal-information (2016-02-09)
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  • Portfolio Bond performance | Nationwide
    building society means that we re free to reinvest our profits to improve the products and services we offer About Nationwide About View all about Why choose Nationwide Why choose Nationwide Why choose Nationwide homepage All about membership Citizenship Awards and achievements View all Why choose Nationwide Have your say Have your say Have your say homepage Member TalkBacks Annual General Meeting Social media View all Have your say Corporate information Corporate information Corporate information homepage Governance Our history Results and accounts View all Corporate information Your Nationwide Your Nationwide Your Nationwide homepage Your rewards Your voice Your society View all Your Nationwide Media Policy and Legal Media Policy and Legal Media Policy and Legal homepage Media Centre Policy and Public Affairs Information for Lawyers View all Media Policy and Legal House Price Index House Price Index House Price Index homepage House Price calculator Reports archive Download data View all House Price Index Investor relations Investor relations Investor relations homepage About the business Funding programmes Investor queries View all Investor relations Our people Our people Our people homepage Working for us Jobs at Nationwide Graduate programmes View all Our people Can t find what you re looking for Ways to contact us Find your nearest branch Support We re here to help whether you need assistance with one of your accounts or if you just have questions you d like answered View all support Support View all support Emergency help Emergency help Emergency help homepage Important Travel Information Lost or stolen card Unusual activity on my account View all Emergency help Product support Product support Product support homepage Current Accounts Savings ISAs Mortgages View all Product support Ways to bank with us Ways to bank with us Ways to bank with us homepage Internet Banking Mobile Banking Telephone Banking View all Ways to bank with us Travel Travel Travel homepage Fees and charges Emergency numbers Travel insurance FAQs View all Travel Contact us Contact us Contact us homepage Send us a message Call us Make a complaint View all Contact us Dealing with difficulties Dealing with difficulties Dealing with difficulties homepage Money worries Bereavement Power of Attorney View all Dealing with difficulties Security centre Security centre Security centre homepage Internet Banking security Mobile Banking security Fraud awareness View all Security centre Accessibility Accessibility Accessibility homepage Web accessibility Branch accessibility Setting up your browser View all Accessibility Can t find what you re looking for Ways to contact us Find your nearest branch Contact Us Branch Finder Register for Internet Banking Search Select this to show hide the search box Search Search this site Search Log in menu Select this to reveal panel with log in and registration links for Internet Banking Internet Banking Log in Log in or register for Internet Banking Help and demos Security Centre See more All services are operating normally MySave Online Savings Investor Portfolio Service IPS Legal and General MyAccount Personal Finance Portal Skip over secondary navigation to main content Product support Travel Ways to

    Original URL path: http://www.nationwide.co.uk/support/support-articles/manage-your-account/fund-performance/portfolio-bond-performance (2016-02-09)
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  • Fund Performance | Nationwide
    you re looking for Ways to contact us Find your nearest branch About We re the world s largest building society Run for the benefit of our members Being a building society means that we re free to reinvest our profits to improve the products and services we offer About Nationwide About View all about Why choose Nationwide Why choose Nationwide Why choose Nationwide homepage All about membership Citizenship Awards and achievements View all Why choose Nationwide Have your say Have your say Have your say homepage Member TalkBacks Annual General Meeting Social media View all Have your say Corporate information Corporate information Corporate information homepage Governance Our history Results and accounts View all Corporate information Your Nationwide Your Nationwide Your Nationwide homepage Your rewards Your voice Your society View all Your Nationwide Media Policy and Legal Media Policy and Legal Media Policy and Legal homepage Media Centre Policy and Public Affairs Information for Lawyers View all Media Policy and Legal House Price Index House Price Index House Price Index homepage House Price calculator Reports archive Download data View all House Price Index Investor relations Investor relations Investor relations homepage About the business Funding programmes Investor queries View all Investor relations Our people Our people Our people homepage Working for us Jobs at Nationwide Graduate programmes View all Our people Can t find what you re looking for Ways to contact us Find your nearest branch Support We re here to help whether you need assistance with one of your accounts or if you just have questions you d like answered View all support Support View all support Emergency help Emergency help Emergency help homepage Important Travel Information Lost or stolen card Unusual activity on my account View all Emergency help Product support Product support Product support homepage Current Accounts Savings ISAs Mortgages View all Product support Ways to bank with us Ways to bank with us Ways to bank with us homepage Internet Banking Mobile Banking Telephone Banking View all Ways to bank with us Travel Travel Travel homepage Fees and charges Emergency numbers Travel insurance FAQs View all Travel Contact us Contact us Contact us homepage Send us a message Call us Make a complaint View all Contact us Dealing with difficulties Dealing with difficulties Dealing with difficulties homepage Money worries Bereavement Power of Attorney View all Dealing with difficulties Security centre Security centre Security centre homepage Internet Banking security Mobile Banking security Fraud awareness View all Security centre Accessibility Accessibility Accessibility homepage Web accessibility Branch accessibility Setting up your browser View all Accessibility Can t find what you re looking for Ways to contact us Find your nearest branch Contact Us Branch Finder Register for Internet Banking Search Select this to show hide the search box Search Search this site Search Log in menu Select this to reveal panel with log in and registration links for Internet Banking Internet Banking Log in Log in or register for Internet Banking Help and demos Security Centre See more All

    Original URL path: http://www.nationwide.co.uk/support/support-articles/manage-your-account/fund-performance/fund-performance (2016-02-09)
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  • Free Text Alerts Service | Nationwide
    with free text alerts Helping you to manage your money easily with our free text alert service Simply register for the service and tell us what alerts are important to you and we ll do the rest The benefits of free text alerts High balance alert You can set a high balance value and receive a text alert when your balance reaches this amount for example when your salary is paid in Low balance alert Receive a text to let you know your balance is close to zero or near your overdraft limit if applicable Regular mini statement Receive a regular text showing your balance and last 5 transactions Payment retry alert If you register for any alert we ll also automatically send you a Payment Retry Alert How to register for text alerts Receiving text alerts Terms and conditions Mini statement transaction codes How to register for text alerts How to register for free text alerts If you bank online with us you can log in and register in the Manage my details settings section If you don t bank online please either contact us on 0800 30 20 11 or visit us in branch Receiving text alerts Receiving text alerts High and low balance mini statements and balance text alerts are normally delivered between 8am 10am Once you ve registered we ll send you a message to welcome you to the service This will normally be sent the same day between 8am 8pm Payment Retry alerts are sent between 8am 12pm midday If you register for any alert we ll also automatically send you a payment retry alert if a pre arranged Direct Debit standing order regular transfer or a forward dated bill payment can t be paid because there aren t enough cleared funds in your account to cover the payment You can then pay enough money into your account by 2 30pm that day so that the payment can be taken when it s retried You can receive texts alerts abroad but please check with your service provider for any charges you may incur Your mini statement alerts will show you abbreviated transaction codes View the mini statement transaction codes for a full description Important security things to remember Never reveal your passnumber Destroy our confirmation letter once you have memorised your passnumber Ensure that your Telephone Banking card is kept safe and secure If you forget your passnumber or it becomes known to someone else please re register for text alerts If you phone has been lost or stolen or you change your mobile number tell us immediately on 0800 30 20 11 Terms and conditions The following terms and conditions apply to Text Alerts Registration 1 To receive Text Alerts you must hold a Nationwide current account If you have more than one current account with us you ll need to register to receive alerts for each account 2 To receive text alerts you need a valid mobile phone number Your alerts will only

    Original URL path: http://www.nationwide.co.uk/support/ways-to-bank/text-alerts/free-text-alert-service (2016-02-09)
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  • Missing accounts online | Nationwide
    you re looking for Ways to contact us Find your nearest branch Support We re here to help whether you need assistance with one of your accounts or if you just have questions you d like answered View all support Support View all support Emergency help Emergency help Emergency help homepage Important Travel Information Lost or stolen card Unusual activity on my account View all Emergency help Product support Product support Product support homepage Current Accounts Savings ISAs Mortgages View all Product support Ways to bank with us Ways to bank with us Ways to bank with us homepage Internet Banking Mobile Banking Telephone Banking View all Ways to bank with us Travel Travel Travel homepage Fees and charges Emergency numbers Travel insurance FAQs View all Travel Contact us Contact us Contact us homepage Send us a message Call us Make a complaint View all Contact us Dealing with difficulties Dealing with difficulties Dealing with difficulties homepage Money worries Bereavement Power of Attorney View all Dealing with difficulties Security centre Security centre Security centre homepage Internet Banking security Mobile Banking security Fraud awareness View all Security centre Accessibility Accessibility Accessibility homepage Web accessibility Branch accessibility Setting up your browser View all Accessibility Can t find what you re looking for Ways to contact us Find your nearest branch Contact Us Branch Finder Register for Internet Banking Search Select this to show hide the search box Search Search this site Search Log in menu Select this to reveal panel with log in and registration links for Internet Banking Internet Banking Log in Log in or register for Internet Banking Help and demos Security Centre See more All services are operating normally MySave Online Savings Investor Portfolio Service IPS Legal and General MyAccount Personal Finance Portal Skip over secondary navigation to main content Product support Travel Ways to bank Dealing with difficulties Security centre Glossary Accessibility Contact us Back to Nationwide co uk homepage Support Missing accounts online Main content of page below The following accounts are not available online Business accounts e g BusinessInvestor Commercial Mortgages Discontinued personal accounts Personal Loans Investment and Protection products Insurance products e g travel insurance If you have a current account mortgage credit card or personal savings account which are not listed in the Overview of accounts please review the following Show all expandable content Hide all expandable content Is the account new select to show or hide related content New accounts can take up to five working days to show online and in some cases we need further paperwork before we can fully open the account When the account has been fully opened we ll send you a confirmation letter by post Once you have received this you will be able to view your account online Please keep your confirmation letter safe as it includes your account number Is the account jointly held with only one registered Internet Bank user select to show or hide related content Each account holder should have their own

    Original URL path: http://www.nationwide.co.uk/support/support-articles/troubleshooting/missing-accounts-online (2016-02-09)
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  • Locked out of Internet Banking | Nationwide
    homepage Getting married Starting a family Planning for retirement View all Planning for life events Dealing with the unexpected Dealing with the unexpected Dealing with the unexpected homepage Bereavement Redundancy Illness money View all Dealing with the unexpected Can t find what you re looking for Ways to contact us Find your nearest branch About We re the world s largest building society Run for the benefit of our members Being a building society means that we re free to reinvest our profits to improve the products and services we offer About Nationwide About View all about Why choose Nationwide Why choose Nationwide Why choose Nationwide homepage All about membership Citizenship Awards and achievements View all Why choose Nationwide Have your say Have your say Have your say homepage Member TalkBacks Annual General Meeting Social media View all Have your say Corporate information Corporate information Corporate information homepage Governance Our history Results and accounts View all Corporate information Your Nationwide Your Nationwide Your Nationwide homepage Your rewards Your voice Your society View all Your Nationwide Media Policy and Legal Media Policy and Legal Media Policy and Legal homepage Media Centre Policy and Public Affairs Information for Lawyers View all Media Policy and Legal House Price Index House Price Index House Price Index homepage House Price calculator Reports archive Download data View all House Price Index Investor relations Investor relations Investor relations homepage About the business Funding programmes Investor queries View all Investor relations Our people Our people Our people homepage Working for us Jobs at Nationwide Graduate programmes View all Our people Can t find what you re looking for Ways to contact us Find your nearest branch Support We re here to help whether you need assistance with one of your accounts or if you just have questions you d like answered View all support Support View all support Emergency help Emergency help Emergency help homepage Important Travel Information Lost or stolen card Unusual activity on my account View all Emergency help Product support Product support Product support homepage Current Accounts Savings ISAs Mortgages View all Product support Ways to bank with us Ways to bank with us Ways to bank with us homepage Internet Banking Mobile Banking Telephone Banking View all Ways to bank with us Travel Travel Travel homepage Fees and charges Emergency numbers Travel insurance FAQs View all Travel Contact us Contact us Contact us homepage Send us a message Call us Make a complaint View all Contact us Dealing with difficulties Dealing with difficulties Dealing with difficulties homepage Money worries Bereavement Power of Attorney View all Dealing with difficulties Security centre Security centre Security centre homepage Internet Banking security Mobile Banking security Fraud awareness View all Security centre Accessibility Accessibility Accessibility homepage Web accessibility Branch accessibility Setting up your browser View all Accessibility Can t find what you re looking for Ways to contact us Find your nearest branch Contact Us Branch Finder Register for Internet Banking Search Select this to show hide the search

    Original URL path: http://www.nationwide.co.uk/support/support-articles/troubleshooting/locked-out-of-internet-banking (2016-02-09)
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  • Financial help and support | Nationwide
    contact us Find your nearest branch About We re the world s largest building society Run for the benefit of our members Being a building society means that we re free to reinvest our profits to improve the products and services we offer About Nationwide About View all about Why choose Nationwide Why choose Nationwide Why choose Nationwide homepage All about membership Citizenship Awards and achievements View all Why choose Nationwide Have your say Have your say Have your say homepage Member TalkBacks Annual General Meeting Social media View all Have your say Corporate information Corporate information Corporate information homepage Governance Our history Results and accounts View all Corporate information Your Nationwide Your Nationwide Your Nationwide homepage Your rewards Your voice Your society View all Your Nationwide Media Policy and Legal Media Policy and Legal Media Policy and Legal homepage Media Centre Policy and Public Affairs Information for Lawyers View all Media Policy and Legal House Price Index House Price Index House Price Index homepage House Price calculator Reports archive Download data View all House Price Index Investor relations Investor relations Investor relations homepage About the business Funding programmes Investor queries View all Investor relations Our people Our people Our people homepage Working for us Jobs at Nationwide Graduate programmes View all Our people Can t find what you re looking for Ways to contact us Find your nearest branch Support We re here to help whether you need assistance with one of your accounts or if you just have questions you d like answered View all support Support View all support Emergency help Emergency help Emergency help homepage Important Travel Information Lost or stolen card Unusual activity on my account View all Emergency help Product support Product support Product support homepage Current Accounts Savings ISAs Mortgages View all Product support Ways to bank with us Ways to bank with us Ways to bank with us homepage Internet Banking Mobile Banking Telephone Banking View all Ways to bank with us Travel Travel Travel homepage Fees and charges Emergency numbers Travel insurance FAQs View all Travel Contact us Contact us Contact us homepage Send us a message Call us Make a complaint View all Contact us Dealing with difficulties Dealing with difficulties Dealing with difficulties homepage Money worries Bereavement Power of Attorney View all Dealing with difficulties Security centre Security centre Security centre homepage Internet Banking security Mobile Banking security Fraud awareness View all Security centre Accessibility Accessibility Accessibility homepage Web accessibility Branch accessibility Setting up your browser View all Accessibility Can t find what you re looking for Ways to contact us Find your nearest branch Contact Us Branch Finder Register for Internet Banking Search Select this to show hide the search box Search Search this site Search Log in menu Select this to reveal panel with log in and registration links for Internet Banking Internet Banking Log in Log in or register for Internet Banking Help and demos Security Centre See more All services are operating normally MySave Online

    Original URL path: http://www.nationwide.co.uk/support/dealing-with-difficulties/financial-help-and-support (2016-02-09)
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web-archive-uk.com, 2017-12-13