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  • FAQs | Nationwide
    Buying owning property Planning for life events Planning for life events Planning for life events homepage Getting married Starting a family Planning for retirement View all Planning for life events Dealing with the unexpected Dealing with the unexpected Dealing with the unexpected homepage Bereavement Redundancy Illness money View all Dealing with the unexpected Can t find what you re looking for Ways to contact us Find your nearest branch About We re the world s largest building society Run for the benefit of our members Being a building society means that we re free to reinvest our profits to improve the products and services we offer About Nationwide About View all about Why choose Nationwide Why choose Nationwide Why choose Nationwide homepage All about membership Citizenship Awards and achievements View all Why choose Nationwide Have your say Have your say Have your say homepage Member TalkBacks Annual General Meeting Social media View all Have your say Corporate information Corporate information Corporate information homepage Governance Our history Results and accounts View all Corporate information Your Nationwide Your Nationwide Your Nationwide homepage Your rewards Your voice Your society View all Your Nationwide Media Policy and Legal Media Policy and Legal Media Policy and Legal homepage Media Centre Policy and Public Affairs Information for Lawyers View all Media Policy and Legal House Price Index House Price Index House Price Index homepage House Price calculator Reports archive Download data View all House Price Index Investor relations Investor relations Investor relations homepage About the business Funding programmes Investor queries View all Investor relations Our people Our people Our people homepage Working for us Jobs at Nationwide Graduate programmes View all Our people Can t find what you re looking for Ways to contact us Find your nearest branch Support We re here to help whether you need assistance with one of your accounts or if you just have questions you d like answered View all support Support View all support Emergency help Emergency help Emergency help homepage Important Travel Information Lost or stolen card Unusual activity on my account View all Emergency help Product support Product support Product support homepage Current Accounts Savings ISAs Mortgages View all Product support Ways to bank with us Ways to bank with us Ways to bank with us homepage Internet Banking Mobile Banking Telephone Banking View all Ways to bank with us Travel Travel Travel homepage Fees and charges Emergency numbers Travel insurance FAQs View all Travel Contact us Contact us Contact us homepage Send us a message Call us Make a complaint View all Contact us Dealing with difficulties Dealing with difficulties Dealing with difficulties homepage Money worries Bereavement Power of Attorney View all Dealing with difficulties Security centre Security centre Security centre homepage Internet Banking security Mobile Banking security Fraud awareness View all Security centre Accessibility Accessibility Accessibility homepage Web accessibility Branch accessibility Setting up your browser View all Accessibility Can t find what you re looking for Ways to contact us Find your nearest branch Contact

    Original URL path: http://www.nationwide.co.uk/support/security-centre/internet-banking-security/internet-banking-security-faqs (2016-02-09)
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  • Automated customer contact | Nationwide
    navigation to main content Product support Travel Ways to bank Dealing with difficulties Security centre Glossary Accessibility Contact us Back to Nationwide co uk homepage Support Automated customer text alerts and voice calls Main content of page below Automated customer contact As part of our commitment to prevent fraud if we spot an unusual transaction a block may be placed on your card We will then contact you using our automated service to confirm if the transaction s are genuine This is a quick and easy way to either confirm fraud or remove the block from your card There are two ways in which our automated service may contact you Text alert Voice call Automated text alerts Automated voice calls FAQs About automated text alerts You will receive a text alert asking you to confirm whether a recent transaction is yours If this is your transaction you can respond back to the text to confirm If you confirm the transaction is yours you will receive a confirmation text from Nationwide and the block will be removed from your card The transaction may need to be attempted again If you are unsure if the transaction was yours or you did not make the transaction you will be asked to call us and speak to a consultant If you send an invalid response you will receive a text back and have the opportunity to send a valid response Automated text number We ll use the following numbers to text you Current Account 07860 03 52 81 Credit card 07860 03 52 80 What number can I call if I want to speak to someone select to show or hide related content If you have a current account or savings account you can visit a branch or contact us on 0800 464 3139 and speak to an advisor If you have a credit card please contact our Credit Card Services on 0800 464 3063 What happens if I don t see the text alert straight away select to show or hide related content You can respond to the text alert at any point How much will it cost me to text back select to show or hide related content The standard mobile network charges apply Will I be able to text back at any time select to show or hide related content Yes you will be able to text back 24 hours a day seven days a week About automated voice calls You will receive a voice call from our automated system and be asked to identify if you are the account holder To confirm your identity the automated service will provide a choice of birth years for you to select from and then you will be asked to enter your birth month or birth day If you cannot answer the questions you will be transferred to a Consultant You will not be asked for your account number or PIN If you are the account holder you will be asked to confirm whether

    Original URL path: http://www.nationwide.co.uk/support/support-articles/security/automated-customer-contact (2016-02-09)
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  • Mobile Banking FAQs | Nationwide
    Remortgage your home View all Buying owning property Planning for life events Planning for life events Planning for life events homepage Getting married Starting a family Planning for retirement View all Planning for life events Dealing with the unexpected Dealing with the unexpected Dealing with the unexpected homepage Bereavement Redundancy Illness money View all Dealing with the unexpected Can t find what you re looking for Ways to contact us Find your nearest branch About We re the world s largest building society Run for the benefit of our members Being a building society means that we re free to reinvest our profits to improve the products and services we offer About Nationwide About View all about Why choose Nationwide Why choose Nationwide Why choose Nationwide homepage All about membership Citizenship Awards and achievements View all Why choose Nationwide Have your say Have your say Have your say homepage Member TalkBacks Annual General Meeting Social media View all Have your say Corporate information Corporate information Corporate information homepage Governance Our history Results and accounts View all Corporate information Your Nationwide Your Nationwide Your Nationwide homepage Your rewards Your voice Your society View all Your Nationwide Media Policy and Legal Media Policy and Legal Media Policy and Legal homepage Media Centre Policy and Public Affairs Information for Lawyers View all Media Policy and Legal House Price Index House Price Index House Price Index homepage House Price calculator Reports archive Download data View all House Price Index Investor relations Investor relations Investor relations homepage About the business Funding programmes Investor queries View all Investor relations Our people Our people Our people homepage Working for us Jobs at Nationwide Graduate programmes View all Our people Can t find what you re looking for Ways to contact us Find your nearest branch Support We re here to help whether you need assistance with one of your accounts or if you just have questions you d like answered View all support Support View all support Emergency help Emergency help Emergency help homepage Important Travel Information Lost or stolen card Unusual activity on my account View all Emergency help Product support Product support Product support homepage Current Accounts Savings ISAs Mortgages View all Product support Ways to bank with us Ways to bank with us Ways to bank with us homepage Internet Banking Mobile Banking Telephone Banking View all Ways to bank with us Travel Travel Travel homepage Fees and charges Emergency numbers Travel insurance FAQs View all Travel Contact us Contact us Contact us homepage Send us a message Call us Make a complaint View all Contact us Dealing with difficulties Dealing with difficulties Dealing with difficulties homepage Money worries Bereavement Power of Attorney View all Dealing with difficulties Security centre Security centre Security centre homepage Internet Banking security Mobile Banking security Fraud awareness View all Security centre Accessibility Accessibility Accessibility homepage Web accessibility Branch accessibility Setting up your browser View all Accessibility Can t find what you re looking for Ways to contact us

    Original URL path: http://www.nationwide.co.uk/support/security-centre/mobile-banking/mobile-banking-security-faq (2016-02-09)
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  • Close overlay Support Demo Hide

    Original URL path: http://www.nationwide.co.uk/support/overlays/overlay-support-demos?v=LcuA3SER6dI (2016-02-09)
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  • Log In and Out FAQs | Nationwide
    alternatively on our homepage on the left side of the screen next to the padlock How do I use my card reader to log in select to show or hide related content View our card reader FAQs to find out about card readers and how you can use them to log in My customer number starts with a T what does this mean select to show or hide related content When you open an account online for the first time we issue you with a temporary customer number which allows you to track the progress of your application Once your account is opened we ll automatically send a new customer number and passnumber to your home address When you log in to use Internet Banking you ll need to use your new customer number and passnumber along with the memorable data you chose when you first registered You can change your memorable data and passnumber to something more memorable if you prefer We will post an individual customer and passnumber to your registered address within 5 7 working days If you haven t received your customer or passnumber within 7 days please call 01793 556811 for further information In order for us to track the progress of your application we will need your registration reference number I want to change my memorable data and or passnumber select to show or hide related content Log in to the Internet Bank and select the Manage my details and settings tab then choose My security settings This will give you the option to change your memorable data and your passnumber securely How do I choose my memorable data and passnumber select to show or hide related content Your Memorable Data Memorable Date Place and Name For security reasons we may ask you for three items of memorable data when you register These should be easy to remember pieces of information that you will recall straight away when you are logging in Again for security reasons we advise you not to use anything too obvious such as your date of birth or your partner s date of birth Don t use the name of the place you are living in and don t use your first name or your partner s first names If you register in a branch or on the phone and have a current account with a Visa debit card you will not have been asked to set memorable data when you registered You will be asked to set your own memorable data once you have logged in with your Card Reader Memorable Date This must be 8 numeric digits long Do not use any spaces slashes dashes or any other form of punctuation For example if you chose the 25 December 1990 you would type two numbers for the day 25 then two for the month 12 and finally the four digits for the year 1990 You would end up with 25121990 The 3rd of December 1990 would be 03121990

    Original URL path: http://www.nationwide.co.uk/support/support-articles/faqs/log-in-and-out-faqs (2016-02-09)
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  • Overdraft FAQs | Nationwide
    any arranged overdraft we may offer you depends on your financial circumstances and our terms and conditions Show all expandable content Hide all expandable content What can I use an overdraft for select to show or hide related content You can use an overdraft if you need some extra money in your account for a short period of time It can cover your bills before your salary is paid in for example Overdrafts are repayable on demand If you are planning to have a large outstanding balance on your current account over a long period of time we have alternatives available that you may wish to consider What is an arranged overdraft limit and is there a fee select to show or hide related content This is the amount of overdraft we have approved for you up to an arranged limit after taking into consideration your financial status This amount is reviewed every 6 months and we may reduce your overdraft or in exceptional circumstances we may withdraw it completely We would only do this after carrying out a number of checks such as looking at the conduct of your current account or any other Nationwide account and your credit rating generally You will be notified in writing of any changes If the account continues with the same level of funding and within the arranged limit the arranged overdraft limit will usually be renewed with no inconvenience to you Fees There are no set up fees You are only charged interest for the days and amount you are overdrawn click this link for our FlexAccount rates charges What is a reserve limit select to show or hide related content The reserve limit is the amount up to which we are prepared to pay transactions above an arranged overdraft limit Beyond this point transactions are returned unpaid Payments above the arranged overdraft limit will incur the relevant unarranged overdraft usage fees Click here to learn how to re instate your reserve Limit Find out how to opt out of your reserve limit by reading our understanding overdrafts guide How can I apply select to show or hide related content To view or change your arranged overdraft limit please log in to the Internet Bank and Select View accounts Select your current account Select Overdraft options from the View accounts menu on the left side of the page Follow the on screen instructions The Overdraft link will not be available if you have a FlexBasic account there s no arranged overdraft facility available on the account there are charges pending on your account or when you opened the account you chose not to have an arranged overdraft facility If you don t think any of these reasons apply or you don t bank online please contact us or visit a branch for an overdraft If you don t bank online Please contact us or visit a branch to view or change your arranged overdraft limit I can t see an overdraft option

    Original URL path: http://www.nationwide.co.uk/support/support-articles/faqs/overdraft-faqs (2016-02-09)
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  • Find My address and phone numbers 6 Select Change 7 Update your details If you don t bank online Please visit us in branch to change your address phone number and take proof of identification with you You can also change your details by calling Customer Services on 0800 30 20 11 To change your address or phone number on your MySave account To change your personal details log in

    Original URL path: http://www.nationwide.co.uk/support/overlays/overlaypage-update-details (2016-02-09)
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  • Refer a Friend Conditions | Nationwide
    to you This offer is only available to our existing current account customers excluding our employees who hold either a FlexAccount FlexDirect or FlexPlus Account FlexBasic and FlexOne account holders are not eligible for this offer If you hold any current account with us that is being managed by our Recovery Department you will not be eligible for this offer Recommendations must be made using the online form at nationwide co uk recommend A minimum of two Direct Debits must be transferred as part of the switch On completion of the switch we will credit your account and the account of the person you recommended with the offer payment by the 20th day of the month following the month in which their switch completes We reserve the right to claim back the offer payment from both parties if the recommended customer closes their account within 3 months of our crediting their account with the offer payment We will do this by debiting the offer payment from both your and their account If you are recommending a friend there is no limit to the number of individuals you may recommend but the maximum amount we will pay you is for 10

    Original URL path: http://www.nationwide.co.uk/products/current-accounts/service/raf-conditions (2016-02-09)
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web-archive-uk.com, 2017-12-12