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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 61
    great Gerald that s fabulous I ll let Peter Tom and Stevie know how pleased you are as they will also be delighted that you are so pleased with the work Thanks Scotia Product s Purchased Windows Doors Why did you choose Scotia We already had a door fitted at another property and were pleased with the service Salesperson Peter Brimer Excellent Installers Tom and Stevie Excellent Janet Quinn Renfrew March 2014 No complaints at all Thanks Janet its great to see how one good installation leads to another Great news that both you your daughter and son in law are delighted with installations Scotia Product s Purchased Windows Why did you choose Scotia Scotia fitted windows for my daughter and son in law Salesperson George Dunn Excellent Installers Ian and Robert Excellent David Tourish Kilbarchan March 2014 Both Ryan Greig were efficient just got on with the job polite and well manered explained the product on completion of the installation and tidied up at the end of the day Job well done David good to see that your delighted with both the current and previous installations Thank you Scotia Product s Purchased Windows Why did you choose Scotia Previous Customer pleased with your products and workmanship standard And todays experience just continues to reassure Many thanks Salesperson Frank Thompson Excellent Installers Ryan and Greig Excellent David Falconer Milngavie March 2014 Delighted with door and excellent workmanship However spyhole wrong size and having to wait almost three weeks to have job completed David many thanks for your valued business It s great to see customers coming back to us so many times it s greatly appreciated I also appreciate you patience with regard to the service work we ve had a key member of our service team off for a

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/61/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 62
    Adrian Gill Groom Troon March 2014 Surprised about the way the lower windows opened hinges at the to rather than at the side The windows were meant to be the same as the old windows by this was not explained until the windows were being installed hence too late to change This may have been circumstansual to external infulences however it was still an unexpected disappointing surprise The fitters were excellent with little or no internal damage to one of the rooms We are aware of your concerns regarding the opening of windows and although they were as per contract agreement we accepted your concerns and did offer to change the openings however your final decision was to stick with the windows installed We are delighted that you are pleased with installation Thanks Scotia Product s Purchased Windows Why did you choose Scotia Knowledge of Alistair Crabb Salesperson George Dunn Fair Installers Neil and Alan Excellent Deric Christine Clark Mauchline March 2014 First class service door turned out to be nicer than we thought plus no mess and no sales hassle excellent service Thank you Deric we appreciate your business Great to hear your very happy Scotia Product s Purchased Doors Why did you choose Scotia This is my third time with scotia products and use scotia all the time Salesperson Jim Ward Excellent Installers Tom and Stevie Excellent James Marshall East Kilbride March 2014 Neat and tidy Good job Thanks James Scotia Product s Purchased Doors Why did you choose Scotia Son s recommendation Salesperson Peter Brimer Excellent Installers Stevie and Gary Excellent Thomas Elizabeth Hilditch Troon March 2014 Mr Ward helped us a great deal with the design of our large front window which turned out well to our liking Ryan and Greg finished off the windows and

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/62/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 72
    Goldie Excellent Installers Ian and Robert Excellent James Thomson Bothwell December 2013 Quick efficient and no mess Excellent Product s Purchased Doors Why did you choose Scotia neighbours recommendations Salesperson Peter Brimer Excellent Installers Stevie and Gary Excellent Gilbert McIntyre Cumbernauld December 2013 Ordered 28th August completed 5th December way too long rnAll the tradesmen who called at the house were pleasant and carried out the work vey professionally no complaints wish the same could be said about the back room staff rnThe inability of your co ordinator Liz Graham to co ordinate was less than impressive her communication skills with the customer were shocking The fact that our building warrant was lost amongst her paperwork for 2weeks speaks for itself rnJohn Templeton surveyor was very negative and uncommunicative didn t even introduce himself when he came to the house did not create a good impression rnLiz Poole service dept ticks boxes and thinks this means she has phoned the customer to make an appointment then when told we received no such phone call insists one was made Does she not realise that phones nowadays hold a record of calls received and can be checked very easily once again Scotia let down by poor communication rnThe great pity of all this is at the end of the day we are pleased with the product supplied but the experience proved to be unpleasant and one not to be repeated rnWe will not be back and would not recommend Scotia to any of our friends or family Mr McIntyre whilst I can see that you ve rated the sales and installation service as Excellent it is always a disappointment to us when a customer is unhappy with the background service I ve investigated the matters raised in your comments and I feel that it s important to highlight the following In answer to the point you raised regarding the delivery being way to long Your order involved the fitting of a patio door which requires a building warrant from the local authority and in this case securing the building warrant was part of the service we provided The document you signed confirming Scotia was to act on your behalf to acquire a building warrant clearly states that the delivery dates quoted on our contract are from the date of approval from local authority the signed document also states that local authority approval can take 6 12 weeks The building warrant was granted in less than 4 weeks from the date of placing your order with us Your delivery was quoted as 6 9 weeks from approval and the permission was granted on the 20 September although it was during week commencing 23rd September when we received notification from North Lanarkshire The installation date was within the 6 9 weeks quoted with the work actually commencing during week 7 of quoted delivery It is important to highlight that both the building warrant and the installation were delivered to you well within the timeframe

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/72/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 73
    Jim Ward Excellent Installers Ian and Robert Excellent James Margaret Canning Troon December 2013 Very tidy workmen Product s Purchased Doors Why did you choose Scotia You built our Conservatory twice Salesperson Jim Ward Excellent Installers Stevie and Gary Excellent George Christine Marshall Largs December 2013 Good standard of work Product s Purchased Windows Doors Why did you choose Scotia Done work for me before Salesperson Jim Ward Excellent Installers Stevie and Gary Excellent Graham McPhail Glasgow November 2013 Felt I was doing all the arranging took too long for widow to get installed was installed outwith the promised time apart from that no complaints fine job thanks Graham I m glad that you are happy with the final job however I was concerned about the comments you ve raised regarding the delay you experienced awaiting installation Your quite correct it was too long and we must apologize as the job ran over the planned delivery this was partly due to the fact that your window had to be made with an curved head and this specialist service involves sending a template of the window shape to a company who ensure that the curve is an exact match to our template In this case it has taken longer than we anticipated Once again please accept our apologies Scotia Product s Purchased Windows Why did you choose Scotia internet Salesperson Frank Thompson Good Installers Stevie and Gary Good Angela Nasr Glasgow November 2013 Ian and Robert exemplified excellent workmanship e g precision and care in doing the job Both work very well together Very nice chaps Product s Purchased Windows Why did you choose Scotia Scotia had already installed all the windows in our flat previously We held back with the kitchen window until we decided where we were going to

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/73/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 77
    Tom and Stevie Excellent William Murray Glasgow November 2013 Very satisfied with doors Product s Purchased Doors Why did you choose Scotia Local showroom and good quote well presented Salesperson Frank Thompson Excellent Installers Ian and Robert Excellent John Margaret Wesencraft Troon October 2013 despite weather on the day of installation being very wet and windy the job was completed in good time with no mess Product s Purchased Windows Why did you choose Scotia did have front doors replaced by scotia a few years ago Salesperson Jim Ward Excellent Installers Stevie and Gary Excellent Gordon McKenzie Glasgow October 2013 From start to finish absolutely no complaints Frank didn t waste any time with fancy patter got into the job explained everything that was needed and left nothing for us to worry about All good stuff Product s Purchased Windows Doors Why did you choose Scotia The two guys were very friendly and polite got on with their work in a professional manner left no mess and the install went without a hitch Salesperson Frank Thompson Excellent Installers Ian and Robert Excellent Bruce Smeaton Glasgow October 2013 The three windows that were installed seem to be to a very high standard I am still a little disappointed that Scotia were not able to replace the fourth window Bruce thank you for your comments regarding the products and services we re delighted that you are happy with our products and service I ve looked into matters regarding the fourth window you mentioned above and I understand that the size is so small it will not fit into the welding machinery that we have in our factory We d love to replace this window for you however in this case it s not technically possible Thanks again Scotia Product s Purchased Windows

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/77/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 15
    to a good standard Just a little damage to external cement which was fixed by a plasterer Great news Gary and we are delighted to see you were recommended thanks Scotia Product s Purchased Windows Why did you choose Scotia Recommended by a neighbour Salesperson Frank Thompson Good Installers Tom and Stevie Good Mary Campbell East Kilbride July 2015 After the installer left I had problems with the window at the top of the stairs I could not get it to shut after opening it full out like a door My call to the office was delay with swiftly and an engineer solved the problem by removing a plastic anti lock device I have since had to do the same myself for the other window because of the same problem Also a flimsy plastic cover has fallen off a hinge and I can t get it back on Mary we re glad despite the issue you ve experienced that you are so pleased with the installation and if you have any further issue with the operation please don t hesitate to contact us thanks Scotia Product s Purchased Windows Doors Why did you choose Scotia I contacted Scotia because 20 years previously I had windows installed by the company and they still looked good I m not convinced the new windows are of the same quality because of the problems I have had Salesperson Peter Brimer Excellent Installers Neil and Alan Excellent Alex and Evelyn Welsh Prestwick July 2015 Very informative friendly and pleasant people to deal with Professional in attitude and delivered a quality job No complaints and would be happy to recommend Scotia Thanks Alex and Evelyn we re delighted that you are so pleased with the product and service Scotia Product s Purchased Doors Why did you

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/15/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 36
    corner with door frame but again believe this will be easily remedied Date for remedial activity agreed and close to installation date Andy thanks for your feedback I can see that there are some minor issues with installation but as you have already confirmed these are in hand Glad to see that you are so pleased with service thanks Scotia Product s Purchased Doors Why did you choose Scotia Previously supplied windows and doors all to a very high standard Customer service has been very good Salesperson George Dunn Excellent Installers Duncan Fleming Good Tom Wallace Kilmarnock October 2014 Pleasant professional workman and tidied up as the went along Thanks Tom we re delighted your so happy with your new roofline Scotia Product s Purchased Roofline Why did you choose Scotia Previous customer Salesperson Robert Dempster Excellent Installers Jimmy and Stevie Excellent Alan Meldrum Glasgow October 2014 I cannot praise Raymond enough for the assistance he provided me with at all stages of the process He is a mine of information with an excellent manner and he is a great ambassador for your company He convinced me of the quality of your product without any hard sell and I could not be more pleased with the end result I wasn t on site to meet the fitters but their work speaks for itself so I hope you can relay my gratitude to them both I am very glad that I chose your company to do the work so thanks again Best regards Alan Alan thanks for your feedback I m sure Raymond sales and Neil installation team leader will be absolutely delighted with your comments Thanks Scotia Product s Purchased Windows Doors Why did you choose Scotia I noticed that you had a showroom close to the address Salesperson Raymond

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/36/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 39
    Feedback May Woodburn Galston September 2014 I am more than satisfied with the work carried out Thanks May we re delighted your so happy with your roofline Scotia Product s Purchased Roofline Why did you choose Scotia A few friends of mine were very happy with the work carried out Salesperson Robert Dempster Excellent Installers Jimmy and Stevie Excellent William McKay Hamilton September 2014 Excellent company No problems Thank you William Scotia Product s Purchased Doors Why did you choose Scotia Best quality product Solid doors Salesperson Peter Brimer Excellent Installers Duncan Fleming Excellent Sheena Black Skelmorlie September 2014 Impressive result favourably commented upon by friends and family Thanks Sheena we re delighted that the job s gone so well for you and your neighbour Scotia Product s Purchased Roofline Why did you choose Scotia All research done by neighbour and friend next door Ian Linklater Salesperson Robert Dempster Good Installers Jimmy and Stevie Excellent Marjorie Walker Glasgow September 2014 I am pleased with the installation The installers were helpful I would have liked the inside glass to be left cleaner It was quite greasy and difficult for me to clean Thanks Marjorie Scotia Product s Purchased Windows Why did you choose Scotia I was very pleased with the installation of windows at the back of the building about 8 years ago by Scotia Salesperson Frank Thompson Good Installers Neil and Alan Good Ellen Rule Kilmarnock September 2014 Would have been Excellent ratings but seemed to have been some confusion over the installation of air vents Thanks Ellen Scotia Product s Purchased Roofline Why did you choose Scotia Through neighbours Salesperson Robert Dempster Good Installers Jimmy and Stevie Good Page 39 of 78 First 10 20 30 37 38 39 40 41 50 60 70 Last Request a Callback If

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/39/ (2016-02-09)
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