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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 53
    a visit from a service engineer to apply some finishing trims and sealant which is in hand I m sure it ll look amazing when it s finished Thanks Scotia Product s Purchased Windows Doors Why did you choose Scotia Used scotia previously Salesperson Peter Brimer Good Installers Tom and Stevie Good Gerald McIlvaney Airdrie May 2014 Whilst we are very pleased with the windows and doors we do have some issues with regards to the handles on the windows Despite the handles being described as gold they don t appear to be very gold in colour and do not match the gold insets and the gold tramlines we have on the windows Also some of our windows require a great deal of strength to close them as they are really tight to get into the locked position Gerald thanks for your comments were delighted that you are so pleased with your new windows I noted the points regarding handles however we have samples on display within our showrooms and our brochure in order that our customers can choose a from a range of four coloured finishes When selecting a range we need to ensure that the supplier has a range available right to suit the different ranges of windows we manufacture as well as meeting the high standards our customers demand for quality reliability and security I have passed your concerns regarding the difficulty operating the locking position and a member of our service team will organize for a service engineer to check this for you Thanks again Scotia Product s Purchased Windows Doors Why did you choose Scotia We have a Scotia conservatory Salesperson Peter Brimer Excellent Installers Duncan Fleming Excellent M Johnston Glasgow May 2014 First class Would highly recommend them Thank you Scotia Product s Purchased

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/53/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 54
    was unfortunate Our deliveries are organised by Swish s distributor and although the correct materials were ordered for the installation date required the distrubutor made errors We can only apologize as it created hassle for you as our customer due to the fact that we had to reschedule your installation however I can see that you were happy with the final result That s what it s all about making sure that you re happy Scotia Product s Purchased Roofline Why did you choose Scotia Used them before Salesperson Robert Dempster Good Installers Jimmy and Stevie Excellent Andrew Steel Glasgow May 2014 3 people installed windows and all worked well Thanks Andrew that s great news Scotia Product s Purchased Windows Why did you choose Scotia You have done work for us previously Salesperson Frank Thompson Good Installers Neil and Alan Good John Collete Brodrick Stevenston May 2014 Was so happy with my new door The installers were great no mess very professional did a great job thanks guys John and Collete that s fantastic Thanks Scotia Product s Purchased Doors Why did you choose Scotia We had been looking for a company to install our door for ages i saw Scotia online so thought i would get a quote Mr Ward was very good and put us under no pressure so thats why we chose you All very relaxed didnt take too long Thanks again already i have neighbours commenting on the quality so hopefully you will get more custom Salesperson Jim Ward Good Installers Ian and Robert Excellent Thomas Karen Trevorrow New Cumnock May 2014 The Installers were both very neat tidy while carrying out their work Love my new door Thomas and Karen that s great that you love your new door and we re delighted that

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/54/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 27
    Scotia We have dealt with Jim Ward over almost thirty years following him from Anglian to Scotia and would not consider going elsewhere Salesperson Jim Ward Excellent Installers Duncan Fleming Excellent Susan Pirrie Saltcoats February 2015 Initial installation was very good The boys were very tidy and quick Unfortunately there was a silly mistake made which was rectified by Alistair the service engineer very quickly All in all I was satisfied with the work that was done Thanks Susan glad that you are so pleased Thanks Scotia Product s Purchased Doors Why did you choose Scotia Was looking on line Salesperson Jim Ward Excellent Installers Ryan and Greig Excellent Charles Brown Glasgow February 2015 Very pleased with service we received from Scotia Thanks Charles Scotia Product s Purchased Doors Why did you choose Scotia Have used scotia before for windows Salesperson Frank Thompson Excellent Installers Duncan Fleming Excellent Douglas Collingham Glasgow February 2015 Overall we were pleased and the new window looks great Thanks Douglas we re glad that you re happy Scotia Product s Purchased Windows Why did you choose Scotia We used Scotia before to install our front porch Salesperson Frank Thompson Good Installers Neil and Alan Good George Crawford Glasgow February 2015 Initial sales person visit was as expected friendly and informative However the order was amended as a result of potential for damage to tiling in our upstairs bathroom Seemed to be a difference of opinion between the rep and the gentleman who came to measure the windows We took the latter s opinion Unusually for the fist time in all our dealings with Scotia we got the impression that the sale was the most important thing In all our previous dealings the sale was important but customer service was paramount To be fair the rep did call to apologise Your installation team were excellent and as usual you would not have know that they had been in the house Couteous very tidy and kept us fully informed at every stage Well done We were a little disappointed that the practice of sending someone to inspect the installation after completion had ceased George thank you for taking the time to provide us with some feedback The existing window in your home which was fitted by another firm had been installed in such a way that in order to remove the window all the tiles would more than likely have been damaged To be fair to Raymond your salesperson the responsibility for assessing the installation does lie with the surveyor John Templeton who asked that you were advised of this potential issue We re glad that you are delighted with the installation and I m pleased to tell you that Scotia still arrange installation inspections The inspections are carried out as random visits as these are written in to our Quality Management System Thank you Scotia Product s Purchased Windows Why did you choose Scotia Used Scotia on several occasions for windows doors and roofline and have

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/27/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 35
    with your new roofline installation Scotia Product s Purchased Roofline Why did you choose Scotia Previously had windows and doors installed and pleased with work Salesperson Robert Dempster Good Installers Jimmy and Stevie Good Mr Mrs Ward Bridge of Weir November 2014 Installers Jimmy and Steve did an excellent job during the installation and cleaned up after completion They were friendly and helpful through out the duration of the task Great news we re delighted you are so pleased with your roofline installation Scotia Product s Purchased Roofline Why did you choose Scotia Have used before to fit doors in another property Salesperson Robert Dempster Good Installers Jimmy and Stevie Excellent Andrew Davidson Larkhall November 2014 Installers were first class excellent workmanship However we have problem re glass panel in front door not told stain glass window not ready and temp clear glass fitted which is unsuitable for front door Not told by Scotia that we were having temp glass panel fitted not at all happy still have no word when this stain glass will be ready Andrew please accept our apologies as you had no notice regarding temporary glass being installed in door Hands up you should have been told I have checked with our service department this morning and they have advised that a date has been scheduled with you for the changeover which is literally a ten minute job Glad that you are delighted with the installation Scotia Product s Purchased Windows Doors Why did you choose Scotia Son got his windows and doors fitted pleased with quality Salesperson Peter Brimer Excellent Installers Duncan Fleming Excellent Leonie O Connor Glasgow November 2014 Installer was excellent however there was a small crack left in one of the upper windows which he did not notice After sales Liz Poole has been great at sorting out this issue and also arranging for a plasterer very promptly Garry we re glad Liz has sorted out the small problem and that you are delighted with finished job good to see that you ve come back to us for more work Many thanks Scotia Product s Purchased Windows Why did you choose Scotia We used Scotia a couple of months ago and were delighted with the quality of the window and the service Salesperson Frank Thompson Excellent Installers Duncan Fleming Good Ian Carlyle Hamilton November 2014 Having been absolutely pleased with the patio doors we had installed by Scotia a few years ago we had no qualms about coming back to you to replace our windows Once again a first class job was carried out by your team done in 2 days by the end of which the house and garden had been cleared of all debris A big thank you to Scotia Thanks Ian great to have you back and we re delighted your so happy Scotia Product s Purchased Windows Why did you choose Scotia Had previously patio doors installed by Scotia a pleasant trouble free experience Salesperson Peter Brimer Excellent

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/35/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 56
    Cowan Kilmarnock May 2014 Service was very good from both sales and installation team One open question I have relates to unforeseen lead damage on upstairs dormer replacement discovered during installation The old lead was not replaced but was covered with DPC I would like confirmation in the that the DPC solution is specially covered in the guarantee Can you comment please George and Maureen thanks for your comments in relation to the recent installation we re delighted that you re happy with the service from both sales and installers I am uncertain about the query you ve raised in relation to the lead flashing and this will need to be clarified after discussion with our Installation Manager John Templeton and the installers I ll ask that John gets back to you on this however it s likely to be into next week as he is out for the remainder of today Friday Thanks Scotia Product s Purchased Windows Why did you choose Scotia Local company with good reputation Salesperson Jim Ward Good Installers Tom and Stevie Excellent David Chalmers Glasgow May 2014 Job was completed with minimum disruption Thanks David Scotia Product s Purchased Windows Why did you choose Scotia recommended to us Salesperson Frank Thompson Good Installers Duncan Fleming Excellent Patrick Kelly Symington May 2014 Only problem was the project manager who was difficult to contact on the phone and didn t listen to her answer phone Thanks for your feedback Patrick our contract coordinator has responsibility for the survey manufacture and either delivery or installation of over 1000 windows each week which makes it a pretty challenging job however I realize that you felt that she was not responsive I ve passed on your comments however i was delighted to note that you were happy with both sales and installation and also happy to recommend our products and services Many thanks Scotia Product s Purchased Windows Why did you choose Scotia I have used scotia in the past and am pleased with the quality of their work Salesperson Jim Ward Excellent Installers Tom and Stevie Good Alan Jyl Cunningham Troon April 2014 Everything was very professionally done from the moment we expressed interest in purchasing the windows from Scotia The sales team Alastair and George were really helpful and didn t try to upsell things to us The installation team Neil Alan and Ali were all really friendly and knew what they were doing I would just suggest that the person caulking the exterior windows wears a hard hat as Ali cracked his head quite hard on the stone lintel whilst he was up a ladder and almost fell off Also the ladder was not secured or held at the bottom which wasn t very safe Alan and Jyl thanks for taking the time to pass on your thoughts We re delighted that you were so pleased with the installation and we ll also make sure that our installation manager has a copy of your comments to

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/56/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 59
    That date was then cancelled Then they would fit it on the 31st as they had a team available Liz then called to say that the team had been taken for another job and were then told that it would be fitted on the Thursday We agreed but advised Liz that if that fell through we would cancel and ask for our deposit back Fortunately the door was fitted We are very disappointed that knowing that as our door being jammed created a potential fire risk we were kept waiting for 5 weeks After these problems we are very unlikely to use Scotia again or recommend then to anyone else Anne our standard delivery on our products is 7 weeks and I m aware that we did endeavour to install the product within a quicker time frame to assist with the issue you had Unfortunately we had some challenges with an ongoing contract for a customer which meant we had to reschedule some of our planned installations It s always unfortunate when this happens and Scotia operate with a fixed number of installers unfortunately it meant that some of these had to change We can only apologize for the inconvenience that this has caused however on a positive note I can see that you have rated the intallation and the salesman as Excellent Hopefully we ll do business again Scotia Product s Purchased Doors Why did you choose Scotia We had used them twice before and were very pleased with the service we received and the product Salesperson Raymond Newbigging Excellent Installers Ian and Robert Excellent Robert Maureen Anderson Kilmarnock April 2014 Delighted with our new windows Tom Stevie did an excellent job Thank you Robert and Maureen we can see that it s a bit of a family tradition getting new windows from Scotia We loved your comments and appreciate your business Scotia Product s Purchased Windows Why did you choose Scotia Previous customer of scotia having had a patio door installed a few years ago Our son also had his windows installed 2 years ago so we knew how good Scotia s products are Salesperson Jim Ward Excellent Installers Tom and Stevie Excellent Walter Kane Uddingston April 2014 We are delighted with our windows We had a couple of minor faults which were dealt with efficiently Tom and Stevie did an excellent job Thanks Walter that s fantastic Scotia Product s Purchased Windows Why did you choose Scotia We had windows fitted previously Salesperson Frank Thompson Good Installers Tom and Stevie Excellent Karen Thompson York March 2014 The product and fitting is excellent From day one I explained I lived in England and all mail had to go to my home address Although I made several phone calls all mail came to the installation address An empty flat Communication not very good Karen whilst we are delighted that you rated the installation as excellent we can only apologize for the mix up with your communication address Thanks for

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/59/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 63
    Peter Brimer Excellent Installers Stevie and Gary Excellent Peter Holmes Eaglesham March 2014 Great no nonsense service and competetive price Windows look great Peter thanks for your comments Scotia Product s Purchased Windows Why did you choose Scotia Everest had sale on which promptes us to get a few quotes Scotia had installed french windows for us so we knew the quality of Scotia work Salesperson Frank Thompson Excellent Installers Ryan and Greig Excellent Irene Maxwell Glasgow February 2014 Very happy with my new windows and the whole project was made very simple thanks to Frank and Liz who accommodated my particular needs and made the process extremely swift Irene thank you for your comments we ll ensure that both Frank Thompson and Liz Graham are made aware of the kind remarks Scotia Product s Purchased Windows Why did you choose Scotia Liked the website and the price Salesperson Frank Thompson Excellent Installers Neil and Alan Excellent Michelle Healy Ardrossan February 2014 The service was of a high standard I received a home visit the day I called Scotia The staff were very helpful and my window was fitted before my installation date allowing my plasterer to finish his work The installation team were helpful and did a great job Thank you Michelle Great to see that you were happy with our previous installations too Scotia Product s Purchased Windows Why did you choose Scotia All the windows in my property had been replaced by Scotia The previous service and products were of a very high standard therefore I made the decision to have the last of my windows installed by Scotia Salesperson Jim Ward Excellent Installers Ryan and Greig Excellent James Robb East Kilbride February 2014 Good service from start to finish of contract James that s fantastic to

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/63/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 64
    your comments we are delighted that you are happy with the results and that you ve dealt with us before thanks Scotia Product s Purchased Doors Why did you choose Scotia Used Scotia before Salesperson Jim Ward Excellent Installers Tom and Stevie Excellent Arlene Watt Strathaven February 2014 Two faulty window cills out of three windows took much longer than expected Arlene we are really sorry you had a problem with the cills Sometimes these things happen however we try to ensure any customer service request is dealt with quickly and efficiently please accept our apologies Scotia Product s Purchased Windows Why did you choose Scotia Neighbours had good service I do feel we were let down Salesperson Peter Brimer Good Installers Stevie and Gary Good Ida McCloy Bishopton February 2014 Both installers were excellent professional manner courteous and polite cleaned up every day no mess left Both gentlemen are an asset to your company Without question a five out of five rating for your installers Hopefully you will feedback these comments to them as good work should be acknowledged Ida thank you so much for these kind comments we re delighted that you are so pleased thanks Scotia Product s Purchased Roofline Why did you choose Scotia Recommended by a friend Salesperson Robert Dempster Good Installers Jimmy and Ricky Excellent Jane McLaughlin Uddingston February 2014 Excellent service and product Jane thanks for your comments Scotia Product s Purchased Windows Why did you choose Scotia Visited showroom in Hamilton and Peter was most helpful and didn t do a hard sale much appreciated Salesperson Peter Brimer Excellent Installers Stevie and Gary Excellent Pauline Fraser Glasgow February 2014 Product s Purchased Doors Why did you choose Scotia Yellow Pages Salesperson Peter Brimer Good Installers Ian and Robert Excellent Page 64 of

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/64/ (2016-02-09)
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