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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 37
    Scotia Product s Purchased Windows Why did you choose Scotia Admired windows of a neighbour Salesperson Raymond Newbigging Excellent Installers Duncan Fleming Excellent Barbara Alexander Kilmarnock October 2014 Jim was helpful and knowledgeable Also patient as I was uber set on simple with clean lines Tom and Stevie were thorough and exceptionally tidy and polite However I think they should seriously consider a change of occupation because they could be the next Morecambe and Wise What a double act Enjoyed their crack almost as much as my new doors That s great to hear Barbara you can always rely on Tom and Stevie to bring you sunshine Thanks Scotia Product s Purchased Doors Why did you choose Scotia They installed replacement windows in a previous property Also they are recommended by the Double Glazing Federation Salesperson Jim Ward Excellent Installers Tom and Stevie Excellent Mr Mrs F Rowan Glasgow October 2014 Both the salesman and the installers were on time and very polite Glad to hear you are so pleased Scotia Product s Purchased Windows Doors Why did you choose Scotia a friend recommended Raymond Newbigging Salesperson Raymond Newbigging Excellent Installers Duncan Fleming Excellent David Mary McCormack Ayr October 2014 Thanks for your feedback we re sure Jim Tom and Stevie will be delighted Scotia Product s Purchased Doors Why did you choose Scotia Advert in Ayrshire Post Salesperson Jim Ward Excellent Installers Tom and Stevie Good Mr Mrs Cardle Glasgow October 2014 Neat tidy work and fast That s great news glad you are happy with work Scotia Product s Purchased Roofline Why did you choose Scotia Been using Scotia for a long while always pleased with product and workmanship Salesperson Robert Dempster Excellent Installers Jimmy and Stevie Excellent Page 37 of 78 First 10 20 30 35 36

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/37/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 45
    delighted you were so happy with our products and service Scotia Product s Purchased Windows Why did you choose Scotia Supporting a local business Salesperson Jim Ward Excellent Installers Neil and Alan Excellent Mr Mrs Purcell Glasgow August 2014 Good product quality excellent fitting team and a clean and tidy job Mr and Mrs Purcell we appreciate the kind comments especially regarding how pleased you were with previous purchases Thank you Scotia Product s Purchased Windows Doors Why did you choose Scotia previous installations were very good i e storm doors and roof line products Salesperson Raymond Newbigging Excellent Installers Tom and Stevie Excellent Aileen Roan Barassie August 2014 I am delighted with the service I received from Scotia Robert Jimmy and Steve were extremely helpful and professional The installation was carried out quickly and smoothly No complaints at all Aileen many thanks for the feedback on your new roofline were delighted that your so pleased Scotia Product s Purchased Roofline Why did you choose Scotia Reputation and recommendation Salesperson Robert Dempster Excellent Installers Jimmy and Stevie Excellent Hugh Linda Morrison Irvine August 2014 Damaged letterbox on door but getting replaced soon Hugh and Linda I ve spoken to our service department to ensure that replacement letterbox is in hand Thanks Scotia Product s Purchased Doors Why did you choose Scotia Advertisement in local paper Salesperson Jim Ward Good Installers Duncan Fleming Good J Hutchison Glasgow August 2014 Overall everything was excellent I am left with a doubt however about the security of my roller blind fittings I have a feeling that after some use the brackets that hold the roller blinds up will detach themselves when you are no longer involved Thanks for the feedback Mr Hutchison Scotia Product s Purchased Windows Why did you choose Scotia Recommkendations from

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/45/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 66
    door and I had not experienced any problems Salesperson Jim Ward Excellent Installers Ian and Robert Excellent Ian Russell Airdrie January 2014 Installation carried out in a professional manner with minimum of disruption Very pleased generally with the outcome Product s Purchased Windows Doors Why did you choose Scotia Had used Scotia previously Salesperson Peter Brimer Good Installers Stevie and Gary Excellent Peter Matheson Lennoxtown January 2014 Quick didn t leave a mess Left some damage to the inside plastering but was assured that a plasterer would be sent out to repair it Peter damage has been reported to our plasterer and David will be in touch in due course to carry out repair Thanks Scotia Product s Purchased Windows Why did you choose Scotia google search Salesperson Frank Thompson Excellent Installers Neil and Alan Good Alan Morag Glasgow Glasgow January 2014 Delighted with both windows and roofline however I have retained 10 in respect of the windows as the side opening windows of the main bedroom bay are not as per our contract Awaiting outcome of your investigations Only criticism is the amount of cleaning up I had to do due to amount of thick sawdust everywhere Perhaps a gazebo should be erected outdoors for the boys to work under to prevent this happening I look forward to hearing from with regard to the bedroom window Kind regards Morag Glasgow Morag thanks for taking the time to comment I ll speak to our installation manager to ensure that he s aware of the concern you have with the side windows in your main bedroom and also to make him aware that you had some tyding up to do after the installation our installers are provided with dust sheets to protect coverings in your home and ground sheets are also

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/66/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 69
    seem to be very happy with the product and the installation a few niggling concerns regarding communication and administration details have caused you some concerns I have spoken to Liz in our installation department and she has confirmed that the order was scheduled within the time quoted on your order which was as you previously stated was 4 7 weeks In addition Liz did send an e mail to the address you provided on 29 November 2013 at 11 46 confirming our installers would be with you at 1pm on the 6th December Unfortunately the installers Stevie and Gary did not advise Liz they were running an hour late and as previously pointed out you left the message on our sales voicemail rather than with Liz or another member of staff in the installation department as a result they were not able to respond within the that hour that was lost between the planned time of arrival and the time Stevie and Gary actually arrived on the job We do apologize for the information relating to your address this was an error on our part however I ve checked our records to ensure that this had been corrected The final query you raised is with regard to payment Clearly the invoice has been entered into our post prior to your payment being made on the day of installation resulting in a crossover of information I do hope that this explanation has helped to clarify matters clearly we want to provide great products and service to every client and i can see that there have been a couple of issues in this case but as you say you love the door so hopefully we ll hear from you again thanks Scotia Product s Purchased Doors Why did you choose Scotia Style of Door Salesperson Sandy Goldie Good Installers Stevie and Gary Excellent Mr Mrs Gent Glasgow January 2014 Sales Frank Thompson was very good no pressure told us exactly what the cost would be didn t go in for any of this discount rubbish like other salesmen we had The installation team were first class very neat tidy got on with the job without any fuss made an excellent job very impressed Product s Purchased Windows Why did you choose Scotia Visited the showroom was impressed with the quality of the product Salesperson Frank Thompson Excellent Installers Tom and Stevie Excellent George Cunningham Blantyre January 2014 We were delighted with the service we had The staff were helpful professional and pleasant Our old windows had lots of strange levels and we thought your fitters and surveyors would struggle to make as good a job as we hoped for not only did they do that they surpassed our expectations Product s Purchased Windows Why did you choose Scotia We had used your company before both in our previous home and in our current one and had been delighted with the standard of work We had no hesitatio in using your company again

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/69/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 47
    poor experience with Scotia One window was mis measured by the surveyor leaving us with a window still to be intstalled and this won t take place till end of July We are unhappy with our living room middle window which appears very obviously as if it is running off The stonework is also damaged and the window remains fully unsealed We will have to wait for another week for an inspector to come out to quality assure the work and have been told this May result in the whole unit having to be taken out and reinstalled further inconvenience I am hugely disappointed as I believed scotia to be a quality company Yvonne let me firstly apologize for the fact that one window was incorrectly measured and whilst I fully understand your frustration at having to wait for a new window to be made the fact that this error was noticed just prior to our annual holiday shutdown unfortunately led to a further delay On a positive note our factory returned today and I understand that the new window will be installed this week You also raised some concerns regarding a window which you thought was running off and I understand that our surveyor John Templeton has confirmed that the window has been installed correctly as its square and plumb Unfortunately whilst older homes can be really beautiful buildings they suffer from movement which is what the issue is in this case John has discussed this with you and suggested a couple of actions our installers may perform to help improve this Let s see once everything s complete I m sure we ll win you back Scotia Product s Purchased Windows Why did you choose Scotia Recommendation by a friend Salesperson Jim Ward Excellent Installers Tom and Stevie Fair Robert Elizabeth Templeton Stewarton July 2014 Previous experience of salesman I did not have much time and only wanted a quote as I knew what I wanted He did as I asked with no flannel and I was delighted with his pricing as well Bonus Installation team of 2 guys were great as well my carpets looked cleaner when they had finished the windows than it was before they started They were fab no fuss did their job in a professional manner Answered any questions I asked and were away promptly Delighted and love my new windows Robert and Elizabeth sounds as if everything s gone to plan although I don t know how Duncan the installation team leader will live up to the reputation of leaving carpets cleaner than they were before installation That s great thank you Scotia Product s Purchased Windows Why did you choose Scotia Prev customer had doors done 2 5 yrs ago Salesperson Jim Ward Excellent Installers Duncan Fleming Excellent James Boyd Taylor Irvine July 2014 No complaints about the installation of our windows Thanks James your feedback is appreciated and we are delighted that you are so pleased with Jim Tom and

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/47/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 55
    and that he would put us under no pressure to sign He emailed the quote on the next day and did not complain when we changed our window type and finish He was first class and we purchased Scotia because of him Scotia were not the cheapest but we trusted Frank that s why we signed As for Tom Stevie the guys did a great installation job They worked very hard arrived when they said they would and cleaned every bit of rubble and rubbish Thanks to both of them the installation went very smoothly with only a couple of minor points requiring attention afterwards such as plaster work My house was built in 1912 so I expected some remedial work The guy who did the plastering did a really neat job and we were happy about the time it took Scotia to organise this To be honest everyone has been first class and I would have no hesitation in recommending them to friends A great job very well done and I did not think that I would say that about a Double Glazing Company Even the person that Scotia recommended to do finishing work on the Mahogany finish was excellent and altogether it was a better experience than we expected Thank you Obviously they are brand new and so time will tell but at the moment I think that they look great and hopefully all will be well for years ahead I have seen nothing in the installation that would suggest that we did the right thing in buying from Scotia Windows Thanks Peter that s a very comprehensive response we really appreciate the time you ve taken to reply I ll make a point of passing on your comments to Frank and of course Tom and Stevie I m sure they ll be delighted with your comments Thanks Scotia Product s Purchased Windows Why did you choose Scotia We looked at several companies and chose Scotia because of the way that Frank treated us He was first class and not pushy like some others we had quotes from Not the cheapest but the best experience which to us was important Salesperson Frank Thompson Excellent Installers Tom and Stevie Excellent Mary McKellar Paisley May 2014 Excellent service installation fast and clean Mary thank you for taking the time to comment it s very much appreciated Scotia Product s Purchased Windows Why did you choose Scotia Relatives in Kilmarnock knew about the showroom and took us there Salesperson Frank Thompson Excellent Installers Tom and Stevie Excellent Douglas Blackwood East Kilbride May 2014 All looks good Install only completed yesterday Installers very pleasant and helpfull and worked hard Good news Douglas We re glad everything s gone to plan Thanks Scotia Product s Purchased Windows Why did you choose Scotia Previous customer many years ago Salesperson Peter Brimer Excellent Installers Duncan Fleming Excellent J Russell Glasgow May 2014 The installers arrived on time and made a great job of fitting the

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/55/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 57
    Excellent Fraser Young Johnstone April 2014 In respect of the Fitters I was delighted with the level of service provided here Both worked hard each day and demonstrated attention to detail A good asset to the organisation If the Window units last as promised I will be fully satisfied Thanks Fraser Scotia Product s Purchased Windows Why did you choose Scotia After research I was attracted for a variety of reasons Quality Guarantee position feedback from others length of time in business Although not the cheapest cost was also a factor Salesperson Frank Thompson Good Installers Ryan and Greig Excellent Robert Sandra Yarr Ayr April 2014 Good Job obviously busy company Bit of concern reference installation date but all came together well Thanks Robert and Sandra yes we are very busy for the last two years or so we ve been operating with a dayshift and nightshift producing fabulous Scotia products day and night Scotia Product s Purchased Doors Why did you choose Scotia Previous good experience Salesperson Jim Ward Excellent Installers Ian and Robert Excellent Robert Strahorn Dalry April 2014 The work carried out by Scotia from start to finnish was excellent and the quality of thier products is of a very high standart and sales rep Jim Ward was excellent in regards to the knowledge of his product the team who carried out the installation was first class no messing about came in did the job and was out again and left both areas neat and tidy good job well done Thanks Robert Scotia Product s Purchased Doors Why did you choose Scotia I have used Scotia to install double glazing in my own property and the windows and doors still look as good today as they were when they were first installed Salesperson Jim Ward Excellent Installers

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/57/ (2016-02-09)
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  • Customer Feedback | Double Glazing Scotia Double Glazing - Part 65
    he came into my home Took offhis shoes Gave enough info but did not over sell Installers just got on with the job really polite One comment let customers know about cleaning windows may need There was horrible smudges on my windows which I didn t know how to take off Employ your own window cleaner at Scotia to clean customers windows after installation That would be real added value and customer care and would differentiate you frm others Thanks for your comments Lynne I ll raise with our installation manager as installers should clean windows before taking you through the operation our apologies if this did not happen Scotia Product s Purchased Windows Why did you choose Scotia Recommended by person who worked for Scotia Thanks to the whole Scotia Team from sales to Liz fixing installation dates guys who fitted the windows and to after sales Salesperson Peter Brimer Excellent Installers Tom and Stevie Excellent Margaret O Donnell Glasgow February 2014 On the whole materials and workmanship good but unfortunately inspector had to come out to rectify minor defects on sillboard and external defect on one window Means it had to be replaced Product s Purchased Windows Why did you choose Scotia Salesperson Peter Brimer Good Installers Robert and Ian Good Ronald Smith Edinburgh February 2014 Very pleased with the installation and the product Ronald thanks for your comments I ll pass them on to our fitters and salesman as I m sure they ll be delighted Thank you Scotia Product s Purchased Windows Why did you choose Scotia my daughters recommendation Salesperson Peter Brimer Excellent Installers Stevie and Gary Excellent Cecilia Sacrez Renfrew January 2014 The sales person was nice and kind The installer was very professional and worked fast and clean Product s Purchased Windows Why

    Original URL path: http://www.scotiadg.co.uk/about/customer-feedback/page/65/ (2016-02-09)
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