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  • Managing Difficult People Training from Spearhead Training
    Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Managing Difficult People Solving attitude and motivation problems at work The ability to manage people we find difficult can have a significant effect upon our productivity and motivation This participative programme analyses the types of difficult people in order to provide delegates a greater understanding of difficult personality types Clear guidelines for managing these difficult encounters are provided There are practical exercises throughout the day to enhance delegates skills to deal with difficult people Whist this workshop is designed primarily for managers and supervisors it is also suitable for those without supervisory responsibility who need to interact constructively with people Duration One Day Programme Content What Constitutes a Difficult Person Relationships at Work Understanding Differing Personalities Expectations and Work Ethics Difficult People Who Are They Why they are Difficult How To Stay Calm Changing Behaviour Communicating with Difficult People Giving and Receiving Criticism Making and Refusing Requests Responding with Confidence and Composure Addressing Hostility and Aggression The Chameleon Technique Using Your Body Language Words to De escalate and Win Timing the Communication A Checklist for Solving People Problems Case Studies Delegate Action Plans This managing difficult people workshop is one of our standard in company programmes for your managers supervisors and employees We deliver it at your own venue on a date of your choice We

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/managing-difficult-people (2016-02-17)
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  • Managing Empowerment Training from Spearhead Training
    Communication Financial Awareness Persuading and Influencing Skills Planning Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Managing Empowerment This one day workshop has been designed to help your managers and supervisors understand what empowerment is and how to make it happen They will understand the very significant implications of empowerment in the medium to long term and be able to develop a short term action plan that will enable them to immediately begin to implement empowerment in your organisation Duration One Day Programme Content What is Empowerment Planning For Empowerment Why Does it Work Characteristics of Empowered Organisations The Role of The Manager Fear of Empowerment Retaining Control Through SMART Objectives How To Determine The Right Rate of Change Guidelines For Introducing Empowerment Customers The Reason For Empowerment Motivation Factors Manage By Principles Not Rules Challenge and Change Personal Action Plans This one day workshop is one of our standard in company courses and can be delivered to your people at a venue date of your choice If it is not exactly what you want then we can either create a tailored empowerment workshop based on our extensive library of standard materials or write a fully bespoke training programme for

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/managing-empowerment (2016-02-17)
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  • Middle Management Skills Training from Spearhead Training
    Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Middle Management Training A two day programme for managers with experience of managing designed to equip individuals for a middle management role The programme includes a review of the issues facing middle managers in business today and consists of a balance of tutorial input open forum discussions on issues current relevant case studies individual reflection and group problem solving Duration Two Days Programme Content Today s Middle Manager The Various Skill Sets Needed Challenges Middle managers Face Expectations on the Middle Manager Middle Managerial Key Attributes Leadership Requirements Qualities of a Good Leader Situational Leadership The 3 Fundamental Levels of Management Which Level Do You Operate On Practical Application Getting the Best from Your Managers The Need to Develop Your Reports for Improved Performance Identifying Your Reports Training Needs Producing and Using Development Plans Motivating Managers Importance of Communication Fundamental Communication Skills Making the Most of Meetings Power of Positive Language Reviewing Performance Setting Clearer Objectives Appraisal of Managers Improving Your Feedback Resolving People Issues Discipline Considerations Action Planning This middle manager training is one of our standard in company programmes We will deliver it to your managers at your venue The date of delivery can be chosen by you to meet your business needs To book call us

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/middle-management-training (2016-02-17)
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  • People Management Training from Spearhead Training
    the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment People Management Developing People Management Skills Managing people effectively to achieve highly motivated and productive staff is a great skill To many people not in a managerial role it is perceived to be an easy task However it is widely recognised that managing can be very challenging in the modern business environment Many managers acquire their skills through years of learning on the job This can be a costly and tiring exercise and can rarely be afforded in today s competitive environment Increasingly managers are experiencing the benefits of training to accelerate their learning process This people management training programme will provide your managers with the relevant skills to motivate staff and the best out of their people Your managers will be energised by the interactive nature of the training Each manager will have the chance to develop their own skills and will have the opportunity to reflect on how they can apply the methods and ideas covered to their team Duration Two Days Programme Content The Management Role The Process of People Management Key Management Tasks Getting the Best Out of People Reasons for Failure or Success Goal and Objective Setting Delegation and Allocating Work Overcoming Delegation Problems Staff Motivating and Performance Motivation Theories and Background Motivating Staff Recognising Staff De Motivation Communicating to the Team Giving Individual Feedback Managing Effective Team Meetings Monitoring and Controlling Staff Performance Conducting Appraisals Successfully Successful Counselling Staff Disciplinary Process Recruitment Procedures Training and Developing Staff The Manager s Role and Training Identifying Staff Training Requirements Action Planning Delegate

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/people-management (2016-02-17)
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  • Senior Management Training from Spearhead Training
    Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Senior Management Training Developing senior management performance This senior management training programme is designed to equip individuals with the knowledge and skills for success in a senior management position It considers the issues facing senior managers in the current competitive business environment The material used has been specially designed to develop the skills of senior management Using tutor led input discussion current relevant case studies individual study group problem solving and tutor feedback your senior managers will update their skils and knowledge and develop their own plan of actions for implementation in the workplace Duration Two Days Programme Content Today s Senior Management Skills of a Senior Manager Challenges Businesses Face Role of the Senior Manager Senior Managerial Attributes Dimensions of Leadership Leadership Qualities Situational Leadership Strategic Business Planning Strategic Planning The Planning Cycle Developing a Strategic Business Plan Cascading the Plans for Action Managing Change Critical Success Measures The Fundamental Levels of Management Individual Assessment Application in Management Staff Recruitment The Process of Recruitment Competencies and Selection Scoring Interviewing Techniques Validating the Recruitment Process Maximising Staff Performance Developing Staff for High Performance Identifying Individual Development Needs Monitoring Performance Motivating Staff Communication Senior Management Communication Skills Managing Effective Meeting Monitoring Staff Performance Setting Clear Targets and Objectives Conducting Appraisals an Assessing Staff Monitoring and Giving Feedback Dealing with People Issues Disciplinary Measures Managing Time Effectively Taking Control Using Planning Aids Controlling Time Wasting Issues Using Delegation Action Planning One of our standard in

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/senior-management-training (2016-02-17)
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  • Supervisor Training Courses from Spearhead Training
    focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Supervisor Training Essential supervisory skills for 1st line supervisors This Supervisor Training programme has been designed specifically for first line supervisors who have to supervise the work of others whilst still doing the work themselves It systematically considers all aspects of the supervisors role and how to achieve a high level of performance from the people you supervise Many of the common difficulties faced by newly promoted supervisors are addressed Your supervisors will have the opportunity practice the learning points during the many practical exercises which include review and feedback from the tutor They will be given clear guidance on each topic Your supervisors will benefit from attending this in company training programme and will leave with a host of ideas and a boost in confidence knowing how to approach their very challenging job Duration Two Days Programme Content The Role of the Supervisor Avoiding the Pitfalls and Problems Successful Supervisors Team Supervision The Mechanics and Dynamics of Supervision Characteristics of Effective Teams Developing Leadership Skills Motivating your Team The Theory and Background Recognising the Needs of Your Team Practical Application Supervising The Team Quality and Quantity of Work Setting Objectives Delegation and Work Allocation Dealing with Problem Behaviours Discipline and Reprimand Maintaining Team Performance Identifying Training Needs On the Job Training Performance Reviews Supervisor Communication Skills Effective Team Briefings and Meetings Giving Clear Instructions Personnel Effectiveness Urgent vs Important Prioritising and Planning Supervisor Training is a standard in company programme which we deliver at a venue and date to suit your supervisors Alternatively we can design bespoke training to meet your requirements if they differ from

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/supervisor-training (2016-02-17)
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  • Team Leader Training from Spearhead Training
    run by experts with proven track records Exceptional level of post course support to maximise your return on investment Team Leader Training Successful teams are managed by great leaders This programme uncovers your leadership style and develops your team leadership skills It has been carefully developed to provide managers with an effective platform through which to hone their skills and maximise the effectiveness of their team The training involves tutor lead interactive discussion individual exercises syndicate exercises with review and coaching feedback from the tutor Your managers will leave the course having had the opportunity to review their leadership skill portfolio and with a host of ideas to lead their team to the next stage Suitable for middle managers and senior managers Duration Two Days Programme Content The Leadership Review How Do You Perform The Hallmarks of a Successful Team The Challenge of Leadership Managing or Leading Leadership the Stages of Team Growth Your Leadership Style Different Styles Create Different Team Climates Style Flexibility Organisation and Control Creating Your Vision Setting Objectives and Performance Criteria Obtaining Acceptance Building Successful Teams Leadership Skills Do s and Don ts The Emotionally Intelligent Leader The Impact You Have on Your Team Communication Skills Team Communication Requirements Growing and Strengthening Your Team The Key Stages Which Stage is Yours Coaching Your Team Managing and Leading Change The Key Stages of Change Overcoming Resistance Practical Techniques Team Motivation Delegation Benefits Barriers and Process Managing Stress Symptoms Self and Team Personal Assessment Business Politics Politics and Leadership Practical Teambuilding Exercises Action Planning For You and Your Team This teamleader training programme is one of our standard in company programmes Suitable for your middle and senior managers it will be delivered on site at a date to suit your business needs If the programmes described above is

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/team-leader-training (2016-02-17)
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  • Team-Building Training from Spearhead Training
    Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Team building Training An exercise based programme designed to improve teamwork in existing teams The workshop includes a number of specific team building exercises to improve delegates teamwork skills Duration One Day Programme Content The Characteristics of Effective Teams Team working The problems that can occur Effective teams Barriers to communication Stages of team growth Working as part of a team Understanding your own and others team working style Working together Practical team building exercises Moving Forward as a Team Managing change Practical steps Naming the negative norms Defining what you want Cementing new behaviours Setting objectives to improve teamwork More Information This is an exercise based day and one of our standard in company programmes

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/team-building-training (2016-02-17)
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