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  • Budgeting Training Course from Spearhead Training
    Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Better Budgeting Better Budgeting will teach you everything you need to know about business finance It is designed for managers who do not have a finance background but who need to understand business finance and budgeting It is a practical training programme and you will leave understanding the jargon used conventions and accounting formats Case studies will be used to ensure every delegate is confident and can use the knowledge gained Duration 2 days Outline Finance and its Crucial Role in Business Cash Flow understanding the cycle Working Capital Cash Flow Profitability Quantifying Costs Production Selling Costs Absorption vs Marginal vs Standard Costing Reading The Statutory Accounts P L Balance Sheet Cash Flow Statement The Conventions of Accounting Working With Management Accounts An important tool Cash Flow Forecasting Analysing Accounts The Use of Ratios to Determine Performance Comparing Different Comanies Data Based Decisions Evaluating Financial Risks Discounted Cash Flow Forecasts Budgets Useful Forecasts Making Better Forecasts Deciding the Budget Using Forecasts Zero Based Budgets Pricing Factors Influencing Pricing Demand Elasticity Methods of Pricing Volume Prices Contributions More Information This is one of our standard in company programmes and can be delivered to your people at your venue on a date of your choice If it is not

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/better-budgeting (2016-02-17)
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  • Buying Skills Training from Spearhead Training
    Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Buying Skills This workshop is for anyone with a buying responsibility and is worth years of experience It identifies delegates buying styles and the techniques which are needed to maximise results from the use of any particular style Also covered are the strategy and tactics necessary to succeed in obtaining the best possible deal for the organisation The workshop will 1 Provide you with the knowledge and skills necessary to manage your buying effectively 2 Help you focus on specific objectives relating the the procurement process 3 Explore the value of interpersonal skills relative to buying best Duration One Day Outline The Contribution From Buying Best Procurement Policy Purchasing Procedures The Difference Between Buying Negotiating When to Negotiate Positive Self Management Setting Clear Objectives Planning Budgeting Overcoming Conflict Buying Negotiating Styles Understanding the Motives of a Salesperson The Psychology of Selling Dealing With the Unprofessional Improving Communication Skills Assertiveness Non Verbal Communication Listening Buying With Technology More Information This one day workshop is one of our many standard in company programmes which we deliver to your people at a venue and date of your choice We also provide tailored and bespoke training

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/buying-skills (2016-02-17)
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  • Call Centre Training from Spearhead Training
    Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Call Centre Training Developing the skills of call centre staff This workshop is for call centre staff and focuses on how to deliver a high level of customer service over the telephone It reviews all key principles of effective call handling and how they relate to delivering exceptional customer service There are exercises throughout to develop delegates skills Duration One Day Outline Customer Service Standards What are they The Needs of Callers Communicating by Telephone Points of Difference Telephone v Face to Face Communication Effective Telephone Communication Positive Language Using Your Voice Well Questioning Skills Effective Listening Habits Telephone Techniques Answering Incoming Calls Re Routing Calls Taking Messages Making Outbound Calls Leaving A Professional Voice Message Dealing with Different Types of Caller Handling Awkward Callers Handling Irate Callers Complaint Handling Positive Endings The Rules of Effective Call Handling Do s and Don ts More Information This call centre training workshop is one of our standard one day in company workshops We deliver it for your people at a date and location convenient to you If the content does not exactly meet your needs we can develop a tailored course for you using our extensive resource of training material We can also design a bespoke training to meet your specific requirements Please call 01608 644144 for further details or use the enquiry form To enquire about this

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/call-centre-training (2016-02-17)
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  • Chairing Meetings Training from Spearhead Training
    Management Business Skills Courses Answering the Telephone Assertiveness Skills Effective Written Communication Financial Awareness Persuading and Influencing Skills Planning Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Chairing Meetings All businesses hold meetings they re an essential part of business Run well they are invaluable yet too often they waste time by being poorly planned too long and badly run Such meetings use up resources that could be used more productively This practical one day workshop delivers the essential skills and techniques needed to ensure you can run an effective meeting Duration One Day Content Ineffective vs Effective Meetings When Is a Meeting Useful The Different Types Of Meeting Meeting Preparation Improving the Agenda The Chair s Responsibilities Skills for Chairing Types of Minutes Facilitating Creative Sessions Virtual Meeting Tips Controlling the Dragons Self Assessment Checklist Action Plans for your next Meeting More Information This workshop is one of our standard in company business skills programmes and can be delivered to your people at a venue and date of your choice It is ideal for all managers who run group meetings We also provide tailored and bespoke training solutions so if it is not exactly what you want please call

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/chairing-meetings (2016-02-17)
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  • Coaching course - one day in-company from Spearhead Training
    Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Coaching Skills There is no more effective way to train individuals and teams than by the application of coaching skills These skills are an essential part of mentoring delegation motivation and high performance Delegates will understand and have practiced the key stages and skills and will be able to introduce a new learning culture in their teams and organisation All managers and supervisors with responsibility for developing people should know how to coach effectively Duration One Day Content Training Coaching Mentoring The Differences The Benefits of Coaching Coaching Styles Experts V S Facilitive The Characteristics of Good Coaches 5 Essentials in Effective Coaching Developing Self Awareness Preparation and Planning The Stages of an Effective Coaching Meeting Implementation Review and Follow Up Communication Skills for High Quality Coaching The Questions Good Coaches Ask Pitfalls and How to Avoid Them How Good a Coach Am I A Personal Assessment Coaching Practice and Practical Tips Your Own Coaching Development Plan More Information This coaching skills training is one of our standard in company programmes It is delivered to your people at a venue and date of your choice It can be adapted to meet your needs as we also provide

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/coaching-skills (2016-02-17)
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  • Communication Skills Training fom Spearhead Training
    Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Communication Skills Great communication skills are the foundation for success with people This workshop is for anyone wishing to improve their communication skills All key aspects of interpersonal communication are covered with exercises at each stage to develop delegates ability to communicate effectively This interactive fast moving day will 1 Help delegates understand the positive and negative dynamics of communication 2 Study communication and how communication works in the pragmatic and practical environment of business 3 Provide delegates with a framework for improving the effectiveness of their own communication skills Duration Two Days Outline What is Meant By Communication The Need To Communicate The Communications Iceberg Communication Styles Individual Delegate Styles Developing the Most Effective Personal Style The Power of Language Personal Communication Skills Questioning Skills Listening Skills Empathy Non Verbal Messages The Silent Languages Constructive One to One Communication Persuasive Communication Assertive Communication The Art of Reaching Workable Compromise Communications within Groups Organisation of Groups The Group Leaders Role The Art of Collective Responsibility Corporate Communications The Tools of Corporate Communication Blind Communication The Written Word Email Telephone Skills More Information Communication skills is one of our standard in company programmes We deliver it to your people at a venue and date of your choice If it is

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/communication-skills (2016-02-17)
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  • Complaint Handling Training from Spearhead Training
    Answering the Telephone Assertiveness Skills Effective Written Communication Financial Awareness Persuading and Influencing Skills Planning Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Complaint Handling This workshop is designed for people who use the telephone for their day to day interaction with customers and need to handle difficult customers more effectively The principles of good customer service are reviewed and techniques for handling complaints effectively is explored and practiced Duration One Day Outline Review of customer care standards Understanding the needs of customers Difficult People who are they Why do people become difficult Dealing with different types of difficult callers Controlling reaction Assertive communication techniques Showing empathy and understanding Handling irate customers Complaints an opportunity Common complaints Handling complaints using SARAH Instant Role Play Your Action Plans More Information Complaint Handling is one of our standard in company customer service programmes and can be delivered to your customer service staff at a venue and date of your choice If it is not exactly what you want then we can either create a tailored complaint handling course based on our extensive library of standard exercises and support materials or write a bespoke training course for you We are happy to provide

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/complaint-handling (2016-02-17)
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  • Customer Care Training - Spearhead Training incompany workshop
    the Telephone Assertiveness Skills Effective Written Communication Financial Awareness Persuading and Influencing Skills Planning Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Customer Care Training Customer care is a key differentiator between organisations so it follows that delivering good customer service is essential for business success This one day workshop provides a structured review of customer care principles and as such is the ideal refresher for all staff who may or do interact with customers Duration One Day Outline Why is customer service important Customer care standards Understanding the needs of customers The difference is YOU Communicating with customers The art of using conversational questions to gather information Active listening skills Sounding confident and caring Telephone communication Creating the right image Caring for customers on the phone Written communication Review of good business writing principles email etiquette Awkward Customers Behaviours that cause difficulty Controlling reaction Responding assertively Handling complaints Self assessment Action plans More Information This workshops is one of our standard in company customer care programmes which we deliver to your people at a venue and date of your choice We can tailor the content to your customer service needs or design a bespoke training solution for your customer

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/customer-care-training (2016-02-17)
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