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  • Customer Service Skills Training - one-day in-company training
    FMCG Courses Category Management National Account Management Business Skills Courses Answering the Telephone Assertiveness Skills Effective Written Communication Financial Awareness Persuading and Influencing Skills Planning Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Customer Service Skills Spearhead specialises in running effective customer service skills workshops Everyone in your company who has any contact with customers will benefit from attending one or more of our customer service programmes Typically a customer service refresher workshop is one day in length but the actual duration will depend on the subjects covered the number of delegates per programme and current level of customer service skills the delegates have Topics that can be included Why is Customer Service Important Who are your Customers Understanding the Needs of Customers Customer Care Standards Customer service principles Internal customer service Effective in bound telephone techniques Dealing with difficult customers Face to face customer service Communicating with Customers Questioning skills Listening skills Giving advice Handling irate customers Handling complaints Writing to customers Effective out bound telephone techniques Non verbal communication Showing Empathy and Understanding Call us today and we will help by designing a tailored customer service skills workshop for you Please call 01608 644144 for details or use

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/customer-service-skills (2016-02-17)
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  • Effective Meetings Training from Spearhead Training
    Financial Awareness Persuading and Influencing Skills Planning Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Effective Meetings How to Plan Run and Improve Your Business Meetings How effective are your meetings If like many businesses the answer is not very then this fun and interactive one day workshop is for your company Your people will learn the essential skills which will enable them to plan and run an effective meeting Tutor led discussions practical skill developing exercises and self assessment tools are used Run this workshop and ineffective meetings will be a thing of the past Duration One Day Outline Meetings the good the bad and the ugly Why hold a Meeting The different types Meeting Preparation Essentials Creating Useful Agendas Chairing Responsibilities Useful Meeting Records Facilitating Meetings where creativity is required Running Remote Meetings Managing the People in Meetings Self Assessment Useful Checklist Actions to Implement More Information This workshop is one of our standard in company business skills programmes which we deliver to your people at a venue and date of your choice We can create a tailored meeting skills workshop based on our extensive library of standard support materials for you and produce fully bespoke training courses

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/effective-meetings (2016-02-17)
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  • Fundamentals of Business Training from Spearhead Training
    Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Fundamentals of Business Business success is dependent on ensuring everyone within the organisation acts to contribute positively to the organisations goals and objectives This one day workshop has been designed for support staff in all disciplines It will provide them with practical techniques that will help them enhance their contribution and add value It looks at how employees can through the way they work add value to their company Exercises skill development sessions and self analysis are used to help delegates understand the key training points and relate these to positive actions they can take at work What you will gain 1 An understanding of the key drivers that affect business profitability 2 A host of tips and techniques to enhance your value as an employee 3 Individual guidance and advice from your tutor on how to maximise your contribution Duration One Day Outline Business Basics Why Businesses Exist How Businesses Stay Profitable Understanding Your Contribution Knowing What is Expected Shareholder Customer Employee Needs Measuring Your Contribution Personal Effectiveness The Two Components of Personal Effectiveness Creating the Right Impression Communicating Positively Work Habits for Success Relationship Skills Working With Your Manager Working As Part of a Team Managing Your Own Performance Managing Performance Pressure Keeping a Positive Attitude Self Motivation Tips Improving Your Contribution Becoming a Star Responding to Feedback Your Action Plan for Positive Contribution More Information This business skill workshop is one of our

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/fundamentals-of-business (2016-02-17)
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  • Negotiation Training for Buyers from Spearhead Training
    PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Negotiation Training for Buyers This specialist course is aimed at buyers who need to develop their negotiation skills so they can negotiate better with the salespeople from supplier organisations The cost of this training will be repaid many times over with increased negotiation effectiveness and will help buyers to become highly successful in their job role The two days takes delegates through each stage of the negotiation process with exercises at each key stage so that they have the opportunity to relate the points to their own situation There are also a number of practical exercises aimed at developing buyer negotiation skills Duration Two Days Content Negotiating Styles Delegate Exercise Buying Communication Skills Models of Communication Transactional Analysis Questioning Listening Non Verbal Communication Characteristics of Successful Negotiators Negotiating with Suppliers The Stages of Negotiation Negotiation Techniques Planning the Negotiation Strategy Setting Objectives Costing the Variables Identifying Concession Areas Identifying Potential Conflict Areas Creating the Right Climate Negotiating Skill Development Case Studies Practical Negotiation Role Plays More Information This specialist programme is one of our standard in company options and can be delivered to your buyers at a venue and date of your choice If it is not exactly what you want then we can either create

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/negotiation-training-for-buyers (2016-02-17)
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  • Neuro Linguistic Programming Training by Spearhead Training
    Effective Written Communication Financial Awareness Persuading and Influencing Skills Planning Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Neuro Linguistic Programming Training The objective of this workshop is to understand the basics of neuro linguistic programming NLP and how to use it in the workplace At the end of the day you will understand how NLP can enable you to learn patterns of excellence in your day to day business and how it can help you become an outstanding communicator Duration One Day Outline What is NLP Thinking Language and Behaviour Conscious vs Unconscious Thinking Crystallised Patterns of Thought The NLP Communication Model Understanding Your Own Preferred Style of Communication Identify Your Own Thinking Preference Identify Other People s Thinking Preferences Using Language to Its Greatest Effect Behaviour and Body Language Turning Negatives Into Positives How to Build and Maintain Rapport Scoring and Interpreting Your Rapport Inventory Making Anchors Work For You Putting NLP into Practice Your Action Plan More Information This NLP workshop is one of our standard in company programmes which we deliver to your people at your venue and on the date of your choice If this NLP outline is not what you are looking for then

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/neuro-linguistic-programming-training (2016-02-17)
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  • Personal Efficiency Training - a one-day in-company workshop
    Planning Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Personal Efficiency Training This participative workshop is ideal for everyone who wants to improve their personal efficiency at work It will help you get the most from your day by showing you tried and tested methods for managing yourself at work Duration One Day Content Assessing Your Personal Efficiency Identifying Your Own Goals and Ambitions The Importance of a Job Description Getting the Most from Your Day How Much Time do You Control Urgent vs Important Prioritising and Planning Where Does Your Time Go The 80 20 Rule Coping With Deadlines Overcoming Procrastination Dealing With People Learning to Really Listen Clarifying Needs Stating Clearly What You Want Dealing With Interruptions Managing Yourself Six Questions to Build Self Confidence Getting Support Building Your Own Network Reducing Stress The Top 10 Ways of Becoming More Efficient Action Plan More Information This personal efficiency workshop is one of our standard one day in company business skills programmes and can be delivered to your people at a venue and date of your choice If this outline is not exactly what you want then we can either create a tailored day based on our large library

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/personal-efficiency-training (2016-02-17)
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  • Problem Solving Training from Spearhead Training
    Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Problem Solving Skills This workshop will build confidence and allow delegates to recognise their ability to solve problems effectively by learning proven problem solving skills and techniques It will show delegates the benefits of working with others to solve problems in an organised way Duration One Day Outline Benefits of Problem Solving Individual Problem Solving Group Problem Solving Creative Thinking The Problem Solving Process Practical Exercises Organising Thought Processes Defining Problems Clearly Analysing Problems Finding Solutions Cost benefit Analysis Presenting Solutions Problem Solving Techniques Action Plans More Information This problem solving workshop is one of our standard one day in company programmes We deliver this programme at your venue to your people

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/problem-solving-skills (2016-02-17)
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  • Projects, Process & People Training from Spearhead Training
    Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Projects Process People This project management training is for everyone who has been asked to run or is involved in running a project Whether large or small crisp project management is the key to delivering a project on time and within budget This practical and pragmatic two days covers both the process and the people side of project management You will end the programme understanding and having had practice of the techniques you need to control the process and with the skills to confidently manage the people involved in delivering the project results Duration Two Days Content Successful Projects Project Life Cycles Causes of Project Failure Project Planning The project Management Plan Clear Objectives Understanding the Jargon Estimating Resources Networks Analysis CPA Using a Gantt Chart Working with the Project Team An analysis of Team Roles How the Various Roles Build Strength into the Team The Conflicts that can Arise Managing the Mavericks Tackling Cross Functional Politics Managing Project Risks Possible Risks Appropriate Response The Risk Log Project Control ABC Priorities Project Communications Controlling Specification Changes Why specification changes Identifying Impact and Priority How to Respond Log Reviewing Quality Personal Project Action Plans More Information Projects process people is one of our standard in company project management programmes and can be delivered to the people involved in managing projects in your

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/projects-process-people (2016-02-17)
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