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  • PA Guide to Managing Others Course from Spearhead Training
    Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment PA Guide to Managing Others PA s play a vital role in supporting management and are key members of many management teams This Workshop for PA s will help you to work with others more effectively It will increase your value to the organisation through improving your knowledge of some core management principles Throughout the day a lively mixture of tutor led discussions participative exercises and case studies will be used to explore the key points and help you be successful in what is often a very challenging position Duration One Day Outline Managing Others Key Principles Being Part of a Team The Elements of Managing The Skills Needed The Need for Planning Why Plan 7 Steps of Effective Planning Prioritisation Deciding What is Important Understanding Dependencies Setting SMART Objectives Working Together Your Motivations Other Peoples Motivations Delegating Work the what and the how Influencing People Communication Models Clarity of Instructions Putting Your Ideas Across Well Personal Action Plans More Information This workshop is one of our standard in company programmes designed specifically for PAs We deliver it to your PA team at a venue and date of your choice If it is not exactly what you want then we will create a tailored course

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/pa-office-support-2/pa-guide-to-managing-others (2016-02-17)
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  • Personal Effectiveness Programme Training by Spearhead Training
    Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Personal Effectiveness Programme Time management techniques for administrative staff This one day workshop is ideal for all administrative staff A fun and interactive day with many exercises It will help them improve their productivity by looking at a range of time management principles tools and techniques Duration One Day Outline Managing Your Time The Barriers to Mastery of Time Management The 2 parts of personal effectiveness Understanding Work Style Your personal style Effectively working with your personal style Prime times energy level 1st Steps to Gain Control Your time issues Identifying areas for improvement Personal Efficiency Assessment Where Time Goes Improving personal efficiency Identifying Controlling Time Robbers Factors which waste time Control time robbers Organisation Skills Conquering the clutter Better working habits Stress Performance Knowing the A B C s Coping with a tight deadline Top Efficiency Tips Action Planning More Information This personal effectiveness programme is one of our standard in company workshops which we deliver on site at a venue and date to suit your support staff If it is not exactly what you want then we can either create a tailored course for support staff based on our extensive library

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/pa-office-support-2/personal-effectiveness-programme (2016-02-17)
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  • Receptioinst Training from Spearhead Training
    Business Skills Courses Answering the Telephone Assertiveness Skills Effective Written Communication Financial Awareness Persuading and Influencing Skills Planning Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Receptionist Training This workshop is designed for receptionists who are the first point of contact and so need to interact professionally with your customers and suppliers Well trained recptionist create a good impression of your organisattion to your visitors Duration One Day Outline Why is Customer Service Important Your Visitor s needs Standards of Client Care Communicating by telephone vs Communicating in person Golden Communication Rules Conversational and Informational Questioning Taking the Information In Specific Techniques For Professional Call Handling Handling Awkward Visitors with Empathy Handling Irate Callers Practice using Role Play Your Actions going forward More Information This one day workshop is one of our standard range of in company programmes It has been designed for receptionists and is delivered to them on site at your venue and on a date of your choice If it is not exactly what you want then we can either create a tailored workshop based on our extensive library of receptionist training materials or produce a fully bespoke receptionist workshop for you Please call our administrators on

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/pa-office-support-2/receptionist-training (2016-02-17)
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  • PA & Office Support Training from Spearhead Training
    line when it comes to receiving training and yet a well trained support team is much more likely to have the right positive mental attitude to the job the organisation and most importantly of all to your customers Indeed it is often very obvious to customers when such training has not been given to support staff Read More There are additional benefits that our in company training provides over the equivalent open course options For example the tutor travels to the delegates so saving delegates both travel time and associated expenses Also by training your support staff together rather than sending individual staff members one by one to a workshop there is the opportunity for them to improve cross functional teamwork In company training can also be followed up and supported in ways not possible on an open programme Just like our bookable workshops our ready to run in company training programmes are fully supported with hand outs notes and reference materials for the delegates to refer to long after the training has been delivered and they are back at work All of our ready to run in company courses use a variety of proven training techniques which make the training fully interactive These techniques ensure delegates not only understand what they need to do but also have the opportunity to develop the skills and confidence necessary to apply this knowledge to their day to day job so improving their performance and contribution And of course all the training is given by our own expert trainers recruited for their actual experience and for their ability to impart this knowledge to your people Any of our bookable open PA and Office Support courses can be presented as an in company programme deliverable on your premises or at a training venue of

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/pa-office-support-2#FSContact4 (2016-02-17)
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  • Bespoke training in-company programmes from Spearhead Training
    steps and some decision making tools explained Giving Effective Feedback The do s don ts of giving constructive developmental feedback Leading Meetings The what and how of being a meeting leader Management Styles Understanding assessing and adapting your style Managing by Objectives How to set objectives and achieve results Training on the Job Keys to designing and delivering work based training Interview Techniques How to prepare for and run an interview Counseling Skills How to counsel staff Appraisal Interviews Successful performance review Essential Leadership Skills The ORJI model Business Skills Modules Self Management Organisational techniques to improve your use of time Stress Management Causes symptoms and stress management techniques Email Etiquette Communicating clearly via email Golden Rules of Customer Service The 7 standards and how to apply them Improving teamwork A practical team building session to improve teamwork Communication Skills 1 Questioning and listening skills Communication Skills 2 Giving crystal clear instructions Building Self Confidence Overcoming doubts and fears Successful Proposals How to structure a winning proposal The Art of Positive Thinking PMA techniques to improve personal performance Presentation Skills 1 Preparing a Presentation Presentation Skills 2 Conquering nerves and getting started Presentation Skills 3 Understanding the audience dealing with questions and interruptions Presentation Skills 4 Speaking off the cuff Financial Awareness 1 Understanding business funding Financial Awareness 2 Making sense of the P L account Financial Awareness 3 What the Balance Sheet tells us Financial Awareness 4 The essentials of Management Accounts Contract Law An introduction Sales Modules Pre Call Research prospecting and identifying new customers Making Appointments How to make an appointment Time Territory Management Maximising sales time Structuring Sales Appointments Managing the meeting Why People Buy Understanding the motivations for buying Establishing Customer Needs Using the WINCLIENT approach Buying Signals Recognising and responding to non verbal communication Selling to Multiple Decision Makers Dealing with different buyer needs Selling Quality How to justify a premium product Product Demonstrations The do s and don ts of demonstrating Objection Handling Common objections and how to respond Justifying Price The financial proposition Closing Techniques Structured review of sales closing methods Managing Sales Records and Information Critical administration for sales people Exhibition Essentials Do s and don ts of exhibiting Mix and Match Timings Workshop Introduction 09 30 Module 1 09 45 Morning Coffee 11 15 Module 2 11 30 Lunch 13 00 Module 3 13 30 Afternoon Tea 15 00 Module 4 15 15 Review 16 45 Workshop Closes 17 00 View mix and match T C Mix Match T C The fixed price is for delivery of up to 4 modules to a group of up to 8 delegates on a single day in the UK If fewer modules are selected and or fewer delegates attend the fixed price will still apply The price includes delivery of the selected modules by a Spearhead Tutor and supply of all course support materials for attending delegates Tutor travel to from the training venue will be recharged at cost Overnight accommodation for the

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/bespoke-training-courses#FSContact4 (2016-02-17)
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  • express 90 minute training sessions from Spearhead Training
    details Success in selling requires a strong sales case This short session will help to build the sales case with a view to in increasing customer commitment and closing more sales During the session delegates will develop specific techniques relevant to their own sales situation The session focuses on The steps to building the sales case Techniques for maximising your proposition Developing sales questioning skills to build your sales case Delegates will take away a building your sales case summary booklet and action plan Motivation Masterclass Show details With a good understanding of the different types of people and what motivates them you can learn how to get the best from even your most challenging team members This express masterclass shows you how The session focuses on The principles of motivation The four types of people and what motivates them Motivation do s and don ts Delegates will take away a motivation masterclass summary booklet and an action plan Networking Show details Networking plays an important part in business This short session will help to build delegates confidence and knowledge of how to go about networking to maximise opportunities Delegates will develop their individual networking approach during this session The session focuses on Planning to network How to start networking conversations Making the most of networking opportunities Delegates will take away a networking summary booklet and an action plan Overcoming Common Objections Show details As customers become ever more demanding and with competition increasing objection handling is a big part of a sales person s life Delegates will consider the common real life objections that they encounter and the best ways to overcome these The session focuses on What causes objections Developing techniques for handling the common real life objections Objection handling do s and don ts Delegates will take away an overcoming common objections summary booklet and an action plan Confident Delegation Show details They won t do it as well as me is just one of the many reasons given by managers for not delegating Poor delegation has a negative impact on employee engagement and reduces the effectiveness of managers The session focuses on The benefits of delegation The delegation process Delegation checklist Delegates will take away a confident delegation summary booklet and an action plan Email Etiquette Show details Everyone uses email but not everyone knows how to use it effectively This refresher session looks at the do s and don ts for using email as a business communication tool Ideal for all staff The session focuses on Written communication effectiveness principles Good Bad e mail etiquette Taming your in box Delegates will take away an email etiquette summary booklet and an action plan Negotiation Essentials Show details Customers are now more demanding in negotiations and expect costly concessions from suppliers Delegates will review techniques relevant to their situation to enhance negotiations during this short session The session focuses on Core negotiation principles Achieving positive outcomes for both sides Negotiating do s and don ts Delegates will

    Original URL path: http://www.spearhead-training.co.uk/spearhead-express#FSContact9 (2016-02-17)
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  • express 90 minute training sessions from Spearhead Training
    details Success in selling requires a strong sales case This short session will help to build the sales case with a view to in increasing customer commitment and closing more sales During the session delegates will develop specific techniques relevant to their own sales situation The session focuses on The steps to building the sales case Techniques for maximising your proposition Developing sales questioning skills to build your sales case Delegates will take away a building your sales case summary booklet and action plan Motivation Masterclass Show details With a good understanding of the different types of people and what motivates them you can learn how to get the best from even your most challenging team members This express masterclass shows you how The session focuses on The principles of motivation The four types of people and what motivates them Motivation do s and don ts Delegates will take away a motivation masterclass summary booklet and an action plan Networking Show details Networking plays an important part in business This short session will help to build delegates confidence and knowledge of how to go about networking to maximise opportunities Delegates will develop their individual networking approach during this session The session focuses on Planning to network How to start networking conversations Making the most of networking opportunities Delegates will take away a networking summary booklet and an action plan Overcoming Common Objections Show details As customers become ever more demanding and with competition increasing objection handling is a big part of a sales person s life Delegates will consider the common real life objections that they encounter and the best ways to overcome these The session focuses on What causes objections Developing techniques for handling the common real life objections Objection handling do s and don ts Delegates will take away an overcoming common objections summary booklet and an action plan Confident Delegation Show details They won t do it as well as me is just one of the many reasons given by managers for not delegating Poor delegation has a negative impact on employee engagement and reduces the effectiveness of managers The session focuses on The benefits of delegation The delegation process Delegation checklist Delegates will take away a confident delegation summary booklet and an action plan Email Etiquette Show details Everyone uses email but not everyone knows how to use it effectively This refresher session looks at the do s and don ts for using email as a business communication tool Ideal for all staff The session focuses on Written communication effectiveness principles Good Bad e mail etiquette Taming your in box Delegates will take away an email etiquette summary booklet and an action plan Negotiation Essentials Show details Customers are now more demanding in negotiations and expect costly concessions from suppliers Delegates will review techniques relevant to their situation to enhance negotiations during this short session The session focuses on Core negotiation principles Achieving positive outcomes for both sides Negotiating do s and don ts Delegates will

    Original URL path: http://www.spearhead-training.co.uk/spearhead-express#FSContact2 (2016-02-17)
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  • Customer case studies for Spearhead Training
    focused training Flexibility is an important part of a successful partnership Thus we will work with our clients in the way they prefer For some of our clients this means delivering a single course or workshop and that is all At the other end of the spectrum is a complex contract where we prepare deliver review and carry out most of the administration You can read about some of our partnership projects in the case studies The Stages of Working In Partnership In Company assignments may go through the following nine stages although not all stages are appropriate to every project Every client is in some way unique and this will be reflected in the method of implementation used Stage 1 You make an in company enquiry Some enquiries are fully detailed tender documents others are simply an idea often not too focused at this stage This is fine the earlier we talk the more input we can make and this will increase opportunities to make the training more effective and efficient Sometimes training is not the solution and we will say so Stage 2 We Respond Usually one of our Course Directors will ring you back and an initial discussion will take place over the telephone Stage 3 A Briefing Meeting It is essential for us to get the facts from you as we can not assimilate your style culture and philosophies from a distance Stage 4 Field Work At this stage it may be necessary to conduct an audit or research in order to make a proposal Often this step is after the proposal has been made and forms part of the preparatory process Stage 5 A Detailed Proposal Simple or complex we put forward what we believe needs doing how we are going to do it costs

    Original URL path: http://www.spearhead-training.co.uk/case-studies#FSContact2 (2016-02-17)
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