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  • Bespoke training in-company programmes from Spearhead Training
    steps and some decision making tools explained Giving Effective Feedback The do s don ts of giving constructive developmental feedback Leading Meetings The what and how of being a meeting leader Management Styles Understanding assessing and adapting your style Managing by Objectives How to set objectives and achieve results Training on the Job Keys to designing and delivering work based training Interview Techniques How to prepare for and run an interview Counseling Skills How to counsel staff Appraisal Interviews Successful performance review Essential Leadership Skills The ORJI model Business Skills Modules Self Management Organisational techniques to improve your use of time Stress Management Causes symptoms and stress management techniques Email Etiquette Communicating clearly via email Golden Rules of Customer Service The 7 standards and how to apply them Improving teamwork A practical team building session to improve teamwork Communication Skills 1 Questioning and listening skills Communication Skills 2 Giving crystal clear instructions Building Self Confidence Overcoming doubts and fears Successful Proposals How to structure a winning proposal The Art of Positive Thinking PMA techniques to improve personal performance Presentation Skills 1 Preparing a Presentation Presentation Skills 2 Conquering nerves and getting started Presentation Skills 3 Understanding the audience dealing with questions and interruptions Presentation Skills 4 Speaking off the cuff Financial Awareness 1 Understanding business funding Financial Awareness 2 Making sense of the P L account Financial Awareness 3 What the Balance Sheet tells us Financial Awareness 4 The essentials of Management Accounts Contract Law An introduction Sales Modules Pre Call Research prospecting and identifying new customers Making Appointments How to make an appointment Time Territory Management Maximising sales time Structuring Sales Appointments Managing the meeting Why People Buy Understanding the motivations for buying Establishing Customer Needs Using the WINCLIENT approach Buying Signals Recognising and responding to non verbal communication Selling to Multiple Decision Makers Dealing with different buyer needs Selling Quality How to justify a premium product Product Demonstrations The do s and don ts of demonstrating Objection Handling Common objections and how to respond Justifying Price The financial proposition Closing Techniques Structured review of sales closing methods Managing Sales Records and Information Critical administration for sales people Exhibition Essentials Do s and don ts of exhibiting Mix and Match Timings Workshop Introduction 09 30 Module 1 09 45 Morning Coffee 11 15 Module 2 11 30 Lunch 13 00 Module 3 13 30 Afternoon Tea 15 00 Module 4 15 15 Review 16 45 Workshop Closes 17 00 View mix and match T C Mix Match T C The fixed price is for delivery of up to 4 modules to a group of up to 8 delegates on a single day in the UK If fewer modules are selected and or fewer delegates attend the fixed price will still apply The price includes delivery of the selected modules by a Spearhead Tutor and supply of all course support materials for attending delegates Tutor travel to from the training venue will be recharged at cost Overnight accommodation for the

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/bespoke-training-courses (2016-02-17)
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  • express 90 minute training sessions from Spearhead Training
    details Success in selling requires a strong sales case This short session will help to build the sales case with a view to in increasing customer commitment and closing more sales During the session delegates will develop specific techniques relevant to their own sales situation The session focuses on The steps to building the sales case Techniques for maximising your proposition Developing sales questioning skills to build your sales case Delegates will take away a building your sales case summary booklet and action plan Motivation Masterclass Show details With a good understanding of the different types of people and what motivates them you can learn how to get the best from even your most challenging team members This express masterclass shows you how The session focuses on The principles of motivation The four types of people and what motivates them Motivation do s and don ts Delegates will take away a motivation masterclass summary booklet and an action plan Networking Show details Networking plays an important part in business This short session will help to build delegates confidence and knowledge of how to go about networking to maximise opportunities Delegates will develop their individual networking approach during this session The session focuses on Planning to network How to start networking conversations Making the most of networking opportunities Delegates will take away a networking summary booklet and an action plan Overcoming Common Objections Show details As customers become ever more demanding and with competition increasing objection handling is a big part of a sales person s life Delegates will consider the common real life objections that they encounter and the best ways to overcome these The session focuses on What causes objections Developing techniques for handling the common real life objections Objection handling do s and don ts Delegates will take away an overcoming common objections summary booklet and an action plan Confident Delegation Show details They won t do it as well as me is just one of the many reasons given by managers for not delegating Poor delegation has a negative impact on employee engagement and reduces the effectiveness of managers The session focuses on The benefits of delegation The delegation process Delegation checklist Delegates will take away a confident delegation summary booklet and an action plan Email Etiquette Show details Everyone uses email but not everyone knows how to use it effectively This refresher session looks at the do s and don ts for using email as a business communication tool Ideal for all staff The session focuses on Written communication effectiveness principles Good Bad e mail etiquette Taming your in box Delegates will take away an email etiquette summary booklet and an action plan Negotiation Essentials Show details Customers are now more demanding in negotiations and expect costly concessions from suppliers Delegates will review techniques relevant to their situation to enhance negotiations during this short session The session focuses on Core negotiation principles Achieving positive outcomes for both sides Negotiating do s and don ts Delegates will

    Original URL path: http://www.spearhead-training.co.uk/spearhead-express (2016-02-17)
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  • Customer case studies for Spearhead Training
    focused training Flexibility is an important part of a successful partnership Thus we will work with our clients in the way they prefer For some of our clients this means delivering a single course or workshop and that is all At the other end of the spectrum is a complex contract where we prepare deliver review and carry out most of the administration You can read about some of our partnership projects in the case studies The Stages of Working In Partnership In Company assignments may go through the following nine stages although not all stages are appropriate to every project Every client is in some way unique and this will be reflected in the method of implementation used Stage 1 You make an in company enquiry Some enquiries are fully detailed tender documents others are simply an idea often not too focused at this stage This is fine the earlier we talk the more input we can make and this will increase opportunities to make the training more effective and efficient Sometimes training is not the solution and we will say so Stage 2 We Respond Usually one of our Course Directors will ring you back and an initial discussion will take place over the telephone Stage 3 A Briefing Meeting It is essential for us to get the facts from you as we can not assimilate your style culture and philosophies from a distance Stage 4 Field Work At this stage it may be necessary to conduct an audit or research in order to make a proposal Often this step is after the proposal has been made and forms part of the preparatory process Stage 5 A Detailed Proposal Simple or complex we put forward what we believe needs doing how we are going to do it costs

    Original URL path: http://www.spearhead-training.co.uk/case-studies (2016-02-17)
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  • Case Study - TAC by Schneider Electric
    the Project Management Development Programme which was designed for Schneider s Project Managers and Project Engineers The programme is delivered as a twelve month programme in five separate modules every two months The key objective of the programme is to equip Project Managers to deliver more profitable projects The five modules are Module 1 Managing Yourself Module 2 Managing The Project Team Module 3 Fundamentals of Project Management 1 Module 4 Fundamentals of Project Management 2 Module 5 Managing Customers THE FOUR PERSON LEARNING PARTNERSHIP AND THE LEARNING MANAGEMENT SYSTEM One of the specific challenges to the effectiveness of this programme was ensuring the learning points became embedded in the work place This is a weak link to any training programme Partnership between all partners involved in the programme was essential therefore two key concepts were used 1 The Four Person Learning Partnership 2 The Learning Management System A few of the essential components of the Learning Management System are 1 Tailored preparation pack to be completed before each training module 2 Briefing meeting of attendees with their with Line Manager 3 Leaving the course with a post course action plan 4 Debriefing meeting MONITORING In order to monitor the success programme surveys are regularly conducted covering the important connections in the Learning Management System One of the outcomes of the surveys was to encourage Line Managers to play an active part in the learning and post course performance INTERNAL IMPROVEMENT PROJECTS In order to 1 Get real payback for the training 2 Give delegates an opportunity to practice the skills learnt in Schneider Electric The Operations Director and his team have selected projects for delegates to complete This process is threaded through the last three modules and Project Managers are given three months to complete These projects are sponsored

    Original URL path: http://www.spearhead-training.co.uk/case-studies/cs-1 (2016-02-17)
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  • Case Study - Allparts Automotive
    of diagnostic and garage equipment and advanced product and information support from their technical division Allparts Technical Centre Allparts is a founder member of the UK Parts Alliance the country s largest group of independent distributors which has over 120 distribution centres across the UK and a turnover in excess of 300 million Allparts recognises that it is the people in its business that make the difference As part of their commitment to providing superior levels of service the senior management team wanted to provide a professional development programme for all managers and staff Part of the preparation for the training involved visits by Spearhead Training to each distribution centre to fully understand the issues of the business Some of the key observations were a the fast pace of the business customers receiving deliveries within an hour of placing an order b the high level of energy required to make the business run effectively Allparts and Spearhead jointly developed a complete training programme as follows 1 Roll out to Senior Management 2 Management training for the Managers 3 Supervisory training for the Assistant Managers and Supervisors 4 Customer service training for the customer service staff 5 Sales training for the field sales staff Training was rolled out from the top down The reasoning for this was to demonstrate that there was commitment from the very top of the organisation to the development programme It was also to equip managers to be able to support their staff attending training courses and to help with the implementation of their staffs action plans Input and support from senior management was an important part of the programme and each course was introduced either by the Managing Director or by a senior member of the management team In view of the fast pace of the

    Original URL path: http://www.spearhead-training.co.uk/case-studies/case-study-2 (2016-02-17)
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  • Open Courses - Full Range - Spearhead Training
    choosing a training supplier is an important decision to make We want to reward placing your trust in us by making a positive impact in regard to people development and your business performance so we strictly limit the maximum delegate numbers permitted on each course to ensure every single delegate receives individual tutor attention Spearhead Training has a repeat business rate for returning customers of more than 90 which provides reassurance as to the effectiveness of the impact in the work place of our courses We guarantee the quality of the open courses that we offer that is our commitment to you Attending any one of our open courses is a cost effective way of developing the effectiveness of your personnel that is your commitment to them What can delegates expect from attending our open courses Courses start with a brief introduction including the aims which is followed by a review of each delegate s objectives for attending the course This helps to provide focus for the trainer as they work to meet both the needs of the delegates and the course throughout the programme The style of all of our courses is highly interactive and utilises numerous accelerated learning techniques Each session aims to involve the key aspects of the learning cycle such as understanding the subject area the techniques involved the opportunity to practice and assimilate into the delegate s own style and lastly reviewing including feedback and agreement of best practice Courses include a series of specially designed learning aids such as individual and group exercises that relate to real life situations case studies self and team assessment questionnaires learning games and where appropriate role play practice Delegates will have the chance to question the tutor on any specific issues They also can approach the tutor on a one to one to basis at the beginning and at the end of the day to discuss any specific areas as well as after the course using our help line We also adopt a policy of high performance learning This means that our training mixes support and challenge in the right measure to get the best of people Delegates will find attending a course engaging interesting thought provoking at times challenging and with the occasional bit of fun and humour Each person attending an open course will leave with enhanced understanding of the subject matter improved confidence better skills and ability and with a host of ideas tools techniques and actions to implement in the work place to improve business performance What about experienced people Experienced people often find that our courses give them the chance to review best practice question whether they are utilising the most effective routes as well as enhancing their knowledge and skills Many experienced people comment that attendance on one of our open courses has revitalised their enthusiasm and reminded them of many points that they had forgotten over the course of their career Have a number of people who require training If you

    Original URL path: http://www.spearhead-training.co.uk/events (2016-02-17)
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  • Management Courses - Spearhead Training
    effective teaching methods on every business management course we run These methods are designed not only to improve delegates knowledge but also to develop and hone the key skills they will need in order to be successful Fully interactive and run with small numbers to maximise participation our approach ensures that you get individual attention so that all your needs are fully met To be effective in today s fast paced business environment your managers must stay up to date We can help you to do this We always use up to date support materials The case studies and skill development exercises we use are designed to reflect the real business issues facing those supervising or managing people today We do not use off the shelf or bought in materials instead we invest heavily in the continuous upgrading and re writing of our own materials so as to incorporate the latest thinking information and developments such as that from the Department for Business Innovations and Skills This makes every single session we run totally relevant informative and pragmatic Training that does not get implemented when you are back at work has not been an effective use of your time or your company s learning and development budget We recognise that managers often need support to put their learning into practice after they have attended a Spearhead classroom based management course so we also provide top quality support to all of our delegates As a result your personal learning and development does not come to an end when your open management course closes We provide extensive support as standard including E train our e learning support modules that will help you to transfer your new knowledge and skills successfully in to the work place E train modules are like having your own management courses online available for you to refer to again and again This combination of quality tutors quality teaching methods quality materials and quality support means that when you attend any one of our management courses you really will receive the support you need to help you improve your management skills and so manage your team more effectively Management courses are delivered for your convenience we run a number of our non residential management courses in London and regionally at our own centre Our residential courses are run in dedicated conference centres selected for ease of access It goes without saying that even the best development business and management courses need to be affordable that is why we price all of our open management courses very competitively If you make a number of bookings with us you will also benefit from one of the best client loyalty schemes available Our client loyalty scheme will help to make your company s budget go that bit further particularly if you are able to book early to take advantage of our 10 EarlyBird discount Want Us to Come to You If you like what you see but want us to come to

    Original URL path: http://www.spearhead-training.co.uk/events/management-courses (2016-02-17)
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  • Leadership Training Course from Spearhead Training
    Challenge of Leadership Managing vs Leading Leadership and the 7 Stages of Business Growth Leadership Style What is Your Natural Style Different Styles Create Different Team Climates Style Flexibility New Research Organisation and Control Providing a Vision for Your Team Setting Objectives and Performance Criteria Getting Buy In Practical Teambuilding Exercises Building Successful Teams The Emotionally Intelligent Leader Knowing Yourself and the Impact You Have on Your Team Team Learning Reviews Communication Skills One of the Most Important Skills for a Leader Team Communication Needs Growing and Strengthening Your Team The Four Key Stages Which Stage is Yours Coaching A Core Leadership Skill Demonstration Practice Using Live Problems Self Appraisal and Image Managing Change The Key Transitions Force Field Analysis Practical Steps Motivating Your Team Delegation Benefits Blocks and Stages Stress Management Symptoms Self and Team Personal Assessment Business Politics What Drives You Different Drivers Mean Different Politics Action Planning For You and Your Team Testimonials for Executive Leadership Programme The whole content was immensely valuable appropriate to me I particularly value the coaching session feedback guidance which will truly aid me to be the best I can SK Omega Pharma Ltd Really like the approach speed obvious care and diligence that the tutor takes Thank You EC Infotech ltd Facilitator was first class professional and attentive Will recommend to our training manager WC Trinity House Well structured well delivered a very pleasurable experience AJ John Guest Show More Information As part of this executive level training each delegate completes a leadership audit This audit has been specially designed to help each delegate analyse how they currently perform as a leader and the effect both positive and negative of their leadership style on their team s growth and performance Armed with this important information the 7 stages of business growth and the leader s role at each stage is covered and the difference between managing and leading clearly identified Fundamentally unless people are following the leader s vision and objectives leadership is not happening Just how to get people to do this is a challenge every leader has faced The keys to getting people to follow willingly are covered in detail so ensuring that each delegate can use the skills taught and so provide better leadership to their team when back at work Leaders succeed because their teams can achieve more Critical to this success is the ability to develop the potential within the team and the leader has clear responsibility for the development of this potential Some managers rely on others to develop the potential of their people but research has revealed that it is the ability to coach staff to greater personal achievement that is the true hallmark of a good leader Despite this coaching is perhaps one of the most overlooked of all the leadership skills taught Not on this leadership course Our experience shows that many senior managers find this skill hard to master so our expert tutors will guide you through the how s of

    Original URL path: http://www.spearhead-training.co.uk/events/management-courses/executive-leadership-programme-2 (2016-02-17)
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