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  • Business Management Training from Spearhead Training
    Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Business Management Training To refresh stimulate and inspire performance orientated business management This business management training programme is designed to equip business managers with the tools and techniques to be successful in their management role It covers the issues facing business management in today s competitive and challenging environment It uses a balance of tutorial input discussion of issues current relevant case studies individual study group problem solving Delegates will be expected to complete agreed self development activities between the initial 2 days and the follow up day Duration 2 days 1 day follow up Programme Content The Business Manager Today The Skills Required for Success Challenges Businesses Face Role of the Business Manager Managerial Qualities Dimensions of Leadership Qualities of Leaders Situational Leadership Strategic and Business Planning Implementing Plans for Action Managing Change Critical Success Measures The Planning Cycle The Fundamental Levels of Management Analysing Your Own Level Practical Application Recruitment The Recruitment Process Using Competencies and Selection Scoring Interviewing Techniques and Selection Validating the Recruitment Process Getting the Best from Staff Developing High Performance Identifying Training Needs Setting Development Plans and Monitoring Progress Staff Motivation Dealing with People Issues Managerial Communication Skills Effective Meetings Assessing and Monitoring Performance Setting Clear Targets and Objectives Assessing and Appraising Staff Feedback Action Planning This modular programme is one of our standard in

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/business-management-training#FSContact1 (2016-02-17)
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  • Conflict Management Training - Spearhead Training
    Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Conflict Management Managing conflict in the workplace Conflict is a dirty word yet many managers have to deal with various degrees of conflict on a regular basis This workshop provides delegates with valuable skills to deal with these situations Delegates will have the opportunity to discuss their individual situations and how they can be dealt with to achieve the best possible outcome The different types of difficult people are considered to give delegates a greater understanding of the conflicts that can arise Delegates will leave with greater confidence to use the conflict management techniques taught and a clear plan regarding how they can deal with conflict in the workplace Duration One Day Programme Content Elements of a Conflict The Effects of Conflict Working Relationships Understanding Different Personality Types Dealing with Different Expectations and Work Ethics Difficult People Who Are They Why they are Difficult How to deal with Them Conflict Management Model Changing Difficult Behaviour Communicating with Difficult People Giving and Receiving Criticism Making and Refusing Requests Responding with Confidence and Composure Addressing Hostility and Aggression Using Body Language Words to De escalate and Win Timing the Communication A Checklist for Dealing with Conflict Case Example of Conflict People Delegate Action Plans This conflict management training is one of our standard in company programmes and is delivered to your people at a venue

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/conflict-management#FSContact1 (2016-02-17)
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  • Delegation Skills Training from Spearhead Training
    Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Delegation Skills This one day practical workshop is about delegating effectively Through a series of interactive exercises and role plays the skills needed to delegate with confidence are taught and practiced Duration One Day Programme Content The Benefits Delegation Understanding the Stages Identify Suitable Tasks Levels of Delegation Setting the Standard Selecting the Right People Better Briefing Motivating and Encouraging Monitoring Control Learning Reviews Assessing Your Ability Overcoming Barriers to Delegation Practical Exercises Future Action Plans This delegation training course is one of our standard in company workshops and can be delivered to your people at a venue and date of your choice If it is not exactly what you want we will create tailored

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/delegation-skills#FSContact1 (2016-02-17)
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  • Cross Functional Team Training from Spearhead Training
    Management Business Skills Courses Answering the Telephone Assertiveness Skills Effective Written Communication Financial Awareness Persuading and Influencing Skills Planning Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Improving Cross Functional Teamwork Team work is important Without it organisations are less successful This is an exercise based training programme to improve teamwork in cross functional teams The training is based on a number of team building exercises to improve teamwork skills Duration One Day Programme Content Common Problems of Working Across Functions The Effective Cross Functional team Communication Issues How teams Develop Being in the team Team Style Behaviours your own and others Practicing Your Skills a group exercises Going Forward Together Managing The Changes Needed Recognising the negative norms Being Clear in Your Goal Embedding new team behaviour Personal Commitments to improve team work This is one of our standard in company programmes designed to improve cross functional teamwork It is delivered to the people in your organisation at a venue and date of your choice It can be adapted to suit your needs by either tailoring the content or by us writing material exclusively for you called bespoke training Please call 01608 644144 or use the enquiry form to

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/improving-cross-functional-teamwork#FSContact1 (2016-02-17)
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  • Introductory level Supervisory Skills Training
    Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Introduction to Supervisory Skills Training Developing Supervisory Skills This is an introduction level training programme for supervisors who have to supervise people whilst still working as part of the team It is therefore aimed at newly appointed supervisors and those who are shortly to be assigned a supervisory role The course will help them make the transition to their new role and deal with the challenge of supervising staff who were previously their peers It covers all key aspects of effective supervision and includes individual and delegate exercises to enhance learning The contents have been carefully designed to ensure that delegates leave with a host of practical ideas that they can immediately implement Duration Two Days Programme Content The Role of the Supervisor Making the change to becoming a supervisor Avoiding the Common Pitfalls Team Leadership The Mechanics and Dynamics of Supervision Characteristics of Effective Teams Developing Your Leadership Skills Motivating the Team Understanding Human Motivation Recognising the Needs of Individuals Dealing with De Motivation Controlling The Team Quality and Productivity Objective Setting Work Allocation and Delegation Dealing with People Problems Discipline Procedures Maintaining Team Performance Identifying Training Needs On the Job Staff Development Conducting Performance Reviews Communication Skills for Supervisors Leading Effective Team Briefings Developing Listening Skills Giving Clear Instructions Time Management Planning and Prioritising Action Planning This introductory level course is

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/introduction-to-supervisory-skills-training#FSContact1 (2016-02-17)
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  • Leadership Training Courses from Spearhead Training
    Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Leadership Training Achieve more by building winners The ability to lead is an essential skill for anyone in a senior management position Employees require a clear direction so that their efforts are focused appropriately This is training programme is for senior managers who wish to develop such skills Delegates will examine their leadership style and consider the application in their organisation It uses a participative style and will provide your senior managers with the opportunity to consider the challenges they face in leadership and how these hurdles can be overcome Duration Two Days Programme Content Essential Leadership Skills The Leadership Review Where are You Dealing with the Challenges of Leadership Managing and Leading Leading and Managing the Seven Phases of Business Growth Your Leadership Style Analysing Your Natural Style Different Styles Create Different Team Climates Style Flexibility Organisation and Control Developing a Vision for Your Team Setting Objectives and Performance Criteria Building Successful Teams Overcoming People Problems Emotionally Intelligent Leadership Knowing the Effect You Have on the Team Leadership Communication Skills Team Communication Needs Growing and Strengthening Your Team The Four Key Stages Coaching Your Team Practice Using Live Problems Your Image and Self Appraisal Managing Change The Transitions of Change Overcoming Resistance to Change Practical Steps Motivating Your Team Effective Work Allocation Benefits Stages and Barriers Stress Management Symptoms Your Self and Your Team Politics in Business Your Drivers Leading Others Action Planning This leadership skills development training is one of our

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/leadership-training#FSContact1 (2016-02-17)
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  • Line Management Training from Spearhead Training
    Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Line Management Training Developing Line Managers skills This training has been developed for line managers Delegates have the opportunity to consider their job role and the actions they can take to ensure managerial effectiveness Delegates will find this course stimulating with interactive tutor led sessions and challenging exercises During the two days delegates will develop their post course action plan with tutor support detailing their key actions that they can implement in the work place Duration Two Days Programme Content Defining the Managers Role The Mechanics Dynamics of Management Methods For Making Better Decisions Prioritising Work Planning Tools The 7 Steps of Planning Setting Objectives The Manager as Team Leader Characteristics of Effective Leaders Creating Successful Teams Effective Delegation Better Communication How to Influence Listening Actively Managerial Counseling Improving Your Meetings Developing Staff Performance Conducting Performance Reviews Motivating Staff The programme detailed above is one of our standard in company programmes and can be used to train your line managers at a date and venue of your choice If you want a tailored line management course we can either produce one based on our own extensive library of exercises or produce a fully bespoke

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/line-management-training#FSContact1 (2016-02-17)
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  • Basics Of Management Training from Spearhead Training
    Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Management Basics This fast paced two day management workshop provides a good overview of people management issues Tutorial sessions case studies and practical exercises make this an intensive training programme suitable for those moving into their first managerial position All attendees will leave the course with a clear idea of what being a manager involves and a tool box of essential skills to take on this challenging role Duration Two Days Programme Outline Becoming a Manager The Functions and Responsibilities of Management Key Management Tasks and Core Competencies Reasons for Failure or Success Managing People Allocating the Work Setting Standards Monitoring People Effectively Encouraging and Motivating Managing the Under Performer Managerial Communications Feedback Skills Listening and Questioning Skills Using Team Meetings as A Communication Tool Managing a Team Creating the Right Team Dynamics Being an Effective Leader Managing Yourself Creating Time for Management Prioritising and Planning Skills Using Delegation Action Plans This management basics course is one of our standard in company management programmes and can be delivered to your managers at a venue and date of your choice For management basics open courses please see Supervisory Team Leader Skills or Introduction to Management If this two day programme is not exactly what

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/management-training/management-basics#FSContact1 (2016-02-17)
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