web-archive-uk.com


Web directory, archive
Search web-archive-uk.com:


Find domain in archive system:
web-archive-uk.com » UK » S » SPEARHEAD-TRAINING.CO.UK

Total: 406

Choose link from "Titles, links and description words view":

Or switch to "Titles and links view".
  • Chairing Meetings Training from Spearhead Training
    Management Business Skills Courses Answering the Telephone Assertiveness Skills Effective Written Communication Financial Awareness Persuading and Influencing Skills Planning Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Chairing Meetings All businesses hold meetings they re an essential part of business Run well they are invaluable yet too often they waste time by being poorly planned too long and badly run Such meetings use up resources that could be used more productively This practical one day workshop delivers the essential skills and techniques needed to ensure you can run an effective meeting Duration One Day Content Ineffective vs Effective Meetings When Is a Meeting Useful The Different Types Of Meeting Meeting Preparation Improving the Agenda The Chair s Responsibilities Skills for Chairing Types of Minutes Facilitating Creative Sessions Virtual Meeting Tips Controlling the Dragons Self Assessment Checklist Action Plans for your next Meeting More Information This workshop is one of our standard in company business skills programmes and can be delivered to your people at a venue and date of your choice It is ideal for all managers who run group meetings We also provide tailored and bespoke training solutions so if it is not exactly what you want please call

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/chairing-meetings#FSContact1 (2016-02-17)
    Open archived version from archive


  • Coaching course - one day in-company from Spearhead Training
    Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Coaching Skills There is no more effective way to train individuals and teams than by the application of coaching skills These skills are an essential part of mentoring delegation motivation and high performance Delegates will understand and have practiced the key stages and skills and will be able to introduce a new learning culture in their teams and organisation All managers and supervisors with responsibility for developing people should know how to coach effectively Duration One Day Content Training Coaching Mentoring The Differences The Benefits of Coaching Coaching Styles Experts V S Facilitive The Characteristics of Good Coaches 5 Essentials in Effective Coaching Developing Self Awareness Preparation and Planning The Stages of an Effective Coaching Meeting Implementation Review and Follow Up Communication Skills for High Quality Coaching The Questions Good Coaches Ask Pitfalls and How to Avoid Them How Good a Coach Am I A Personal Assessment Coaching Practice and Practical Tips Your Own Coaching Development Plan More Information This coaching skills training is one of our standard in company programmes It is delivered to your people at a venue and date of your choice It can be adapted to meet your needs as we also provide

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/coaching-skills#FSContact1 (2016-02-17)
    Open archived version from archive

  • Communication Skills Training fom Spearhead Training
    Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Communication Skills Great communication skills are the foundation for success with people This workshop is for anyone wishing to improve their communication skills All key aspects of interpersonal communication are covered with exercises at each stage to develop delegates ability to communicate effectively This interactive fast moving day will 1 Help delegates understand the positive and negative dynamics of communication 2 Study communication and how communication works in the pragmatic and practical environment of business 3 Provide delegates with a framework for improving the effectiveness of their own communication skills Duration Two Days Outline What is Meant By Communication The Need To Communicate The Communications Iceberg Communication Styles Individual Delegate Styles Developing the Most Effective Personal Style The Power of Language Personal Communication Skills Questioning Skills Listening Skills Empathy Non Verbal Messages The Silent Languages Constructive One to One Communication Persuasive Communication Assertive Communication The Art of Reaching Workable Compromise Communications within Groups Organisation of Groups The Group Leaders Role The Art of Collective Responsibility Corporate Communications The Tools of Corporate Communication Blind Communication The Written Word Email Telephone Skills More Information Communication skills is one of our standard in company programmes We deliver it to your people at a venue and date of your choice If it is

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/communication-skills#FSContact1 (2016-02-17)
    Open archived version from archive


  • Complaint Handling Training from Spearhead Training
    Answering the Telephone Assertiveness Skills Effective Written Communication Financial Awareness Persuading and Influencing Skills Planning Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Complaint Handling This workshop is designed for people who use the telephone for their day to day interaction with customers and need to handle difficult customers more effectively The principles of good customer service are reviewed and techniques for handling complaints effectively is explored and practiced Duration One Day Outline Review of customer care standards Understanding the needs of customers Difficult People who are they Why do people become difficult Dealing with different types of difficult callers Controlling reaction Assertive communication techniques Showing empathy and understanding Handling irate customers Complaints an opportunity Common complaints Handling complaints using SARAH Instant Role Play Your Action Plans More Information Complaint Handling is one of our standard in company customer service programmes and can be delivered to your customer service staff at a venue and date of your choice If it is not exactly what you want then we can either create a tailored complaint handling course based on our extensive library of standard exercises and support materials or write a bespoke training course for you We are happy to provide

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/complaint-handling#FSContact1 (2016-02-17)
    Open archived version from archive

  • Customer Care Training - Spearhead Training incompany workshop
    the Telephone Assertiveness Skills Effective Written Communication Financial Awareness Persuading and Influencing Skills Planning Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Customer Care Training Customer care is a key differentiator between organisations so it follows that delivering good customer service is essential for business success This one day workshop provides a structured review of customer care principles and as such is the ideal refresher for all staff who may or do interact with customers Duration One Day Outline Why is customer service important Customer care standards Understanding the needs of customers The difference is YOU Communicating with customers The art of using conversational questions to gather information Active listening skills Sounding confident and caring Telephone communication Creating the right image Caring for customers on the phone Written communication Review of good business writing principles email etiquette Awkward Customers Behaviours that cause difficulty Controlling reaction Responding assertively Handling complaints Self assessment Action plans More Information This workshops is one of our standard in company customer care programmes which we deliver to your people at a venue and date of your choice We can tailor the content to your customer service needs or design a bespoke training solution for your customer

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/customer-care-training#FSContact1 (2016-02-17)
    Open archived version from archive

  • Customer Service Skills Training - one-day in-company training
    FMCG Courses Category Management National Account Management Business Skills Courses Answering the Telephone Assertiveness Skills Effective Written Communication Financial Awareness Persuading and Influencing Skills Planning Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Customer Service Skills Spearhead specialises in running effective customer service skills workshops Everyone in your company who has any contact with customers will benefit from attending one or more of our customer service programmes Typically a customer service refresher workshop is one day in length but the actual duration will depend on the subjects covered the number of delegates per programme and current level of customer service skills the delegates have Topics that can be included Why is Customer Service Important Who are your Customers Understanding the Needs of Customers Customer Care Standards Customer service principles Internal customer service Effective in bound telephone techniques Dealing with difficult customers Face to face customer service Communicating with Customers Questioning skills Listening skills Giving advice Handling irate customers Handling complaints Writing to customers Effective out bound telephone techniques Non verbal communication Showing Empathy and Understanding Call us today and we will help by designing a tailored customer service skills workshop for you Please call 01608 644144 for details or use

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/customer-service-skills#FSContact1 (2016-02-17)
    Open archived version from archive

  • Effective Meetings Training from Spearhead Training
    Financial Awareness Persuading and Influencing Skills Planning Skills Workshop Presentation Skills Project Management Workshop Time Management PA Office Support Courses Perfect PA Being Brilliant Minute Taking Time Management for Support Staff Booking T C Online Sales Training Other Services Bench Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Effective Meetings How to Plan Run and Improve Your Business Meetings How effective are your meetings If like many businesses the answer is not very then this fun and interactive one day workshop is for your company Your people will learn the essential skills which will enable them to plan and run an effective meeting Tutor led discussions practical skill developing exercises and self assessment tools are used Run this workshop and ineffective meetings will be a thing of the past Duration One Day Outline Meetings the good the bad and the ugly Why hold a Meeting The different types Meeting Preparation Essentials Creating Useful Agendas Chairing Responsibilities Useful Meeting Records Facilitating Meetings where creativity is required Running Remote Meetings Managing the People in Meetings Self Assessment Useful Checklist Actions to Implement More Information This workshop is one of our standard in company business skills programmes which we deliver to your people at a venue and date of your choice We can create a tailored meeting skills workshop based on our extensive library of standard support materials for you and produce fully bespoke training courses

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/effective-meetings#FSContact1 (2016-02-17)
    Open archived version from archive

  • Fundamentals of Business Training from Spearhead Training
    Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Fundamentals of Business Business success is dependent on ensuring everyone within the organisation acts to contribute positively to the organisations goals and objectives This one day workshop has been designed for support staff in all disciplines It will provide them with practical techniques that will help them enhance their contribution and add value It looks at how employees can through the way they work add value to their company Exercises skill development sessions and self analysis are used to help delegates understand the key training points and relate these to positive actions they can take at work What you will gain 1 An understanding of the key drivers that affect business profitability 2 A host of tips and techniques to enhance your value as an employee 3 Individual guidance and advice from your tutor on how to maximise your contribution Duration One Day Outline Business Basics Why Businesses Exist How Businesses Stay Profitable Understanding Your Contribution Knowing What is Expected Shareholder Customer Employee Needs Measuring Your Contribution Personal Effectiveness The Two Components of Personal Effectiveness Creating the Right Impression Communicating Positively Work Habits for Success Relationship Skills Working With Your Manager Working As Part of a Team Managing Your Own Performance Managing Performance Pressure Keeping a Positive Attitude Self Motivation Tips Improving Your Contribution Becoming a Star Responding to Feedback Your Action Plan for Positive Contribution More Information This business skill workshop is one of our

    Original URL path: http://www.spearhead-training.co.uk/in-company-training/business-skills-training/fundamentals-of-business#FSContact1 (2016-02-17)
    Open archived version from archive





web-archive-uk.com, 2018-01-19