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  • Handling Impractical Suggestions From Your Staff
    are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Handling Impractical Suggestions November 2 2015 November 2 2015 In most cases managers are usually very grateful when a member of their team makes a suggestion on how things could be improved Being an effective manager of people is after all about encouraging open communication and innovation However what should you do when someone brings you an idea that is simply unrealistic Here are nine people management tips that will help you deal with impractical suggestions from your team in a professional manner 1 Listen attentively while the other person is speaking to you Do not dismiss their idea straight away as being completely impossible it could contain some important information that could be useful 2 Ask clear and concise questions that will encourage the other person to explain their idea fully and think through their suggestion 3 Be diplomatic with your comments When presented with a bad idea or suggestion do not simply react by telling the other person That is impossible This reaction will discourage them from speaking up in future 4 Show the other person that you are grateful for the idea and that you admire their diligence and concern 5 Clarify your feelings on the situation Do not lecture the other person or make them feel stupid by saying We have tried that and it didn t work 6 Outline the pros and cons of their suggestion and show them why you believe the disadvantages are greater than the benefits 7 Give the other person the opportunity to reply with counter arguments It will show them that you are a fair minded person which in turn will earn you greater respect 8 Look for a compromise

    Original URL path: http://www.spearhead-training.co.uk/blog/handling-impractical-suggestions (2016-02-17)
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  • giving daily feedback - improves performance
    are run by experts with proven track records Exceptional level of post course support to maximise your return on investment Talk Once A Day Not Once A Year October 21 2015 October 21 2015 Managers are responsible for the positive performance of the people in their team This means having regular feedback sessions But managers can be extremely reluctant to do this A lasting legacy of poorly designed appraisal systems is that managers can have a negative association of the perfectly sensible management activity of setting goals and giving feedback to improve performance Indeed one of the most common explanations for ineffective performance management is the reluctance of managers to have tough conversations with their team members at a stage when these conversations would be most effective i e early on when performance starts to drop This reluctance is understandable as telling someone that what they re doing isn t good enough challenges a number of fairly universal human desires According to Maslow s theory of motivation humans need to feel a sense of belonging and acceptance among their social groups we all want to be liked and most of us do not want to upset other people It is no wonder most managers would rather avoid such situations But as we have mentioned in previous blogs regular dialogue between the manager and the team member is a crucially part of helping your people achieve stretching goals Where managers talk about goals and performance every day giving feedback becomes natural and easy By regularly reviewing together what is realistic what resources are available and whether the process can be streamlined the manager will understand what constitutes a stretching challenge for their team member and the team member is reassured that they have the skills resources and the support they need

    Original URL path: http://www.spearhead-training.co.uk/blog/talk-once-a-day-not-once-a-year (2016-02-17)
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  • Overcoming self doubt - newly promoted managers
    Newly promoted managers can suffer from self doubt and may worry that they are not be good enough to succeed in their new role This phenomenon sometimes called imposter syndrome can become a self fulfilling prophesy unless it is tackled head on The term imposter syndrome was first used by clinical psychologists Pauline Clance and Suzanne Imes in 1978 It describes the effect of worrying that you do not deserve the success you have achieved and may be less good than others think you are Your inner voice tells you that you are a fraud and will be found out If this inner voice gets too strong then new managers start to suffer a drop in self confidence that actually stops them from performing or learning effectively In other words if not tackled head on imposter syndrome will become a self fulfilling prophecy Some tips to help you overcome imposter syndrome 1 Control your reaction A mildly stressful situation results in blood being diverted to the pre frontal cortex of your brain This allow your brain to respond quickly and decisively But if you become too stressed the blood goes to your arms and legs which may be good for running or fighting the fight or flight response but is not good for problem solving or rational decision making When you are placed in a challenging situation make a conscious effort to take longer and slower breaths It can also help if you think about an example of when you succeeded at doing something similar or if what is stressing you is new to visualise the positive outcome you want 2 Practice living in the present Mindfulness is a way of dealing with stress and anxiety It involves becoming aware of the present moment and focusing on your thoughts your

    Original URL path: http://www.spearhead-training.co.uk/blog/achieving-your-full-potential (2016-02-17)
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  • Management Articles
    performance Engaged team members are loyal and this loyalty if correctly channeled leads to increased productivity which in turn leads to a better customer experience and ultimately improved company performance Read more in Management Articles by Spearhead Training Let s be more disruptive September 24 2015 September 24 2015 Being disruptive is usually considered to be a bad thing in the work place But maybe disruption is not all bad Read more in Management Articles by Spearhead Training The Law of High Performance September 7 2015 September 7 2015 The key to increasing the level of performance from your team members doesn t lie in a system or process but in understanding the psychology of human behaviour Read more in Management Articles by Spearhead Training Empathy a vital management skill September 3 2015 September 3 2015 Having empathy is a vital management skill Without it we fail to communicate effectively to our team Read more in Management Articles by Spearhead Training Innovation Management August 28 2015 August 28 2015 Managers are as a rule not employed to simply maintain the status quo but are expected to be innovative and creative Whilst managers who generate lots of new ideas are often viewed by the senior management team as better than those who do not such managers are often less trusted by the people they manage than their more cautious colleagues This creates a problem for the innovative manager Read more in Management Articles by Spearhead Training A Sense Of Purpose August 24 2015 August 24 2015 Whatever jobs people do it is important that they feel their efforts at work are worthwhile and are valued After all nobody enjoys working at what are seemingly pointless tasks day after day Managers and supervisors play a direct role in ensuring the work allocated

    Original URL path: http://www.spearhead-training.co.uk/blog/category/management-articles/page/2 (2016-02-17)
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  • Management Articles
    employees are far more likely to be engaged if their managers are engaged However a recent Gallup survey in the US showed that nearly 60 of managers are not engaged or are actively disengaged Whilst the UK may not be as bad as this there is still definitely room for improvement Read more in Management Articles by Spearhead Training Managing Your Emotions July 13 2015 July 13 2015 Good managers it is often said must keep their emotions out of any situation But research shows that suppressing your negative emotions is likely to make things worse rather than better When we try to suppress our emotions the amygdala which is the brain s emotional centre is actually stimulated So rather than suppressing our negative emotions we should learn to positively manage them Read more in Management Articles by Spearhead Training Improving Team Productivity July 2 2015 July 2 2015 Talk to anyone in work and they will tell you that they are busy Yet there has been much coverage in the recent press on TV and on the radio about the latest ONS statistics that the productivity of the UK workforce is too low Indeed the official statistics show that other G7 countries are on average 17 more productive than the UK Managers and supervisors are judged on the productivity of their team So how can we encourage greater productivity in the people we manage Read more in Management Articles by Spearhead Training How to be a Manager June 29 2015 June 29 2015 Here is a tongue in cheek look at some common management mistakes We are sure that you would never do these Read more in Management Articles by Spearhead Training Using Money As An Incentive June 18 2015 June 18 2015 My sister has three children and like all mums wanted them to get good grades She resorted to monetary incentives to motivate them to do well Reflecting back on what she did got me thinking about using money incentives at work Incentive schemes are becoming an increasingly popular way of motivating employees to achieve superior results so what do you need to consider if you are going to use money as an incentive Read more in Management Articles by Spearhead Training Managing the Maverick June 8 2015 June 8 2015 Being a good team player is considered a positive characteristic by many managers But many highly talented individuals often have flaws that make them mavericks when it comes to team work How should the manager integrate such people into their team Read more in Management Articles by Spearhead Training Feedback for Managers May 21 2015 May 21 2015 Feedback is crucial for improving your personal performance Handled correctly it can be a powerful motivator Whilst many managers are usually OK about giving critical feedback to their direct reports they are often less comfortable when they themselves are receiving it However unless you learn how to receive feedback as well as give it you are failing to

    Original URL path: http://www.spearhead-training.co.uk/blog/category/management-articles/page/3 (2016-02-17)
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  • Management Articles
    Recent occupational surveys shed light on some of the important factors that make staff happy Read more in Management Articles by Spearhead Training Supporting the Newly Promoted Manager April 13 2015 April 13 2015 As we progress in our careers from team member to manager of a team we need to constantly add value to the company we work for Failure to make a successful transition from team member to manager causes your value to fall and can mean that you contribute less to your company than you did when you were a team member But making this transition is not easy many newly promoted managers find it hard to make the necessary changes to the way they previously worked Read more in Management Articles by Spearhead Training Being Objective April 7 2015 April 7 2015 Managers and supervisors can have strongly developed egos and can therefore find it difficult to be objective in their problem solving and decision making Here are five things you can do to help you be more objective Read more in Management Articles by Spearhead Training Four Recruitment Essentials April 2 2015 April 2 2015 Managers need to be comfortable wearing many hats One of these hats is that of recruiter With the economy picking up and unemployment falling it s not surprising that managers are reporting that people are now more willing to change jobs This may mean that you may lose some vital members of your team The knee jerk reaction is to recruit anyone just to fill the hole But this is an expensive mistake Whilst there is no such thing as the perfect recruitment process there are four things you should do to minimise the risk of hiring the wrong person and all the time cost and frustration that this creates Read more in Management Articles by Spearhead Training Managers Need To Stay Receptive to New Ideas March 23 2015 March 23 2015 In order to stay successful all businesses continually need a steady stream of new ideas for techniques and product applications As a manager it is important that you are receptive to all new ideas and suggestions as you never know when or where the next great business idea will come from The people around you will have lots of good ideas but most of these will die before or at their genesis If you want to make use of this gold mine lying under your very nose you should heed the following five rules Read more in Management Articles by Spearhead Training Managing Performance March 4 2015 March 4 2015 Managing performance is not something that is confined to a situation when one of your team is not doing as well as you d like them to do when as a term it is often management speak for disciplining nor is it something confined to the annual performance review meeting Managing performance should be a daily activity for everyone in a supervisory position and involves a series of

    Original URL path: http://www.spearhead-training.co.uk/blog/category/management-articles/page/4 (2016-02-17)
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  • Management Articles
    Marking Your Sales Team One to One Coaching Resources Announcements Special Offers Blog Books Brochures Newsletter Video Guides Whitepapers Improving business performance Quality Guaranteed We design deliver the best training in the UK Courses run with small groups for maximum individual attention focus on the things that matter to you World Class Tutors Our courses are run by experts with proven track records Exceptional level of post course support to maximise your return on investment How Effective Are Your Annual Performance Reviews February 12 2015 February 12 2015 Many companies have annual performance reviews sometimes called appraisals as part of their performance management process Many managers dread appraisal time yet the purpose of a performance review is to act as a tool for the line manager helping them help their team individually and collectively to be the best that they can possibly be read more in Management Articles by Spearhead Training Managing Stress At Work February 10 2015 February 10 2015 In a recent survey by the Chartered Institute of Personnel Development CIPD it was reported that the number of sick days taken by UK employees per year was down This statistic looks like good news for anyone in a managerial position as having a member of your team missing for even just a few days creates additional work load and stress for the other team members read more in Management Articles by Spearhead Training On the Job Training of Sales People February 2 2015 February 2 2015 One of the most effective ways for developing your sales team is to conduct a joint customer visit with your sales people Such field based coaching is particularly beneficial after the sales team have attended a formal classroom based sales training programme as it helps to ensure that the learning points from

    Original URL path: http://www.spearhead-training.co.uk/blog/category/management-articles/page/5 (2016-02-17)
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  • Spearhead Training
    meetings Yet ask them how productively this time is being used and most will answer not very Poorly run meetings waste hours of valuable business time and are not surprisingly the number one time waster identified by delegates on our time management workshop The 5W1H approach will help to ensure anyone responsible for holding meetings makes them a productive use of every ones time Read more in Business Skills Articles by Spearhead Training Being Productive When Traveling February 25 2015 February 25 2015 It is not just sales people who have to regularly work away from home Many managers travel routinely to meet up with colleagues who work out of offices in different locations attend conferences or training events Often our only time to catch up on important work projects or emails when out and about is when traveling if we are going by train or plane or in the hotel in the evening Here are some time management tips to ensure you use this otherwise non productive time effectively Read more in Business Skills Articles by Spearhead Training Empowering People Isn t Easy February 23 2015 February 23 2015 Most organisations strive to build an empowered workforce yet despite their best efforts surveys continue to show that employees do not feel empowered by their line managers Why is this the case Read more in Management Articles by Spearhead Training Research Findings Effective Manager Development Programmes February 18 2015 February 18 2015 Recent research published in November 2014 and sponsored by the CIPD IOSH and the Affinity Health at Work Research Consortium confirms that Spearheads approach to the design and delivery of in company manager development programmes is the most effective for achieving results read more in Training News by Spearhead Training Are You a Good Boss February 16 2015 February 16 2015 A recent worldwide survey by CEB a member based advisory company of about 18 000 employees revealed that one third of those surveyed would change job for a better boss The same survey also showed that UK employees were the most likely to change jobs in the near future This shocking figure suggests that UK managers are not good bosses How has this situation arisen read more in Management Articles by Spearhead Training How Effective Are Your Annual Performance Reviews February 12 2015 February 12 2015 Many companies have annual performance reviews sometimes called appraisals as part of their performance management process Many managers dread appraisal time yet the purpose of a performance review is to act as a tool for the line manager helping them help their team individually and collectively to be the best that they can possibly be read more in Management Articles by Spearhead Training Managing Stress At Work February 10 2015 February 10 2015 In a recent survey by the Chartered Institute of Personnel Development CIPD it was reported that the number of sick days taken by UK employees per year was down This statistic looks like good news for anyone in

    Original URL path: http://www.spearhead-training.co.uk/blog/author/spearhead-training/page/9 (2016-02-17)
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