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  • Stephen James
    full MINI experience Stephen James BMW As an Authorised BMW Dealer Stephen James offer the highest levels of service and expertise whether you are looking to buy a new car or maintain your current car Our dealerships showcase the latest new models plus a wide choice of Approved Used BMWs Using your time and skill an article from our monthly newsletter 4 Mar 2011 Action for Kids is one of the local charities Stephen James Enfield supports and with whom we are actively involved We met a few of the children and helpers at the Vision and Values day in January A while ago we found out their minibus although in good order engine wise was definitely in need of some bodywork repair and respraying Stephen James offered to help out and we asked some of our bodyshop team if they would be willing to give up some of their own time to repair and respray the minibus They willingly agreed and have done a magnificent job as you can see in the photograph Guys we cant thank you enough for such a great job and such willingness to help out others less fortunate than ourselves Big thanks also to

    Original URL path: http://www.stephenjames.co.uk/blog/using-your-time-and-skill-an-article-from-our-monthly-newsletter/ (2016-02-10)
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  • Stephen James
    the latest new models plus a wide choice of Approved Used BMWs A Mobile Evolution 3 Aug 2012 We launched our updated mobile site a few months ago With almost half of internet usage coming from mobiles and smart phones we wanted to make sure we continued to offer an easy and convenient way for our customers to access us online no matter the device they used The new mobile site adds a large layer of functionality on top of its predecessor with the main benefit being the ability to search for both new and used BMW and MINI as well as contacting all of our dealerships If you are looking for a used car our mobile site is a great way to do it on the move To quantify the success of the new mobile site we have compared its results based on the same three month period from 2011 The right kind of shift Total hits to the site increased by 45 while unique visitors to the site rose by nearly 39 that s an increase of over 2 000 people Accompanying the increase of visitors to the site was a stark reduction in bounce rate almost 7 Unique phone calls made directly from the site increased by 163 More people are coming to the mobile site and then staying there How come The new site focuses heavily on a swift and simple user experience with familiar and recognisable buttons and layout patterns It s App like appearance and functionality has seen the average time on the site sky rocket to 1minute 19s almost doubling the average time of the previous year With more visitors more time spent on the site and more pages being visited we have seen a fantastic rise in enquiries and conversions Driving results

    Original URL path: http://www.stephenjames.co.uk/blog/a-mobile-evolution/ (2016-02-10)
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  • Stephen James
    highest levels of service and expertise whether you are looking to buy a new car or maintain your current car Our dealerships showcase the latest new models plus a wide choice of Approved Used BMWs Unrivalled Service 26 Mar 2012 When my wife and I were away last month I was struck by the many examples of unrivalled service we encountered as we travelled One that has really stuck in my mind is our encounter with Etenal We were on our way to the airport and were both extremely thirsty the weather was approaching 40C and the vehicle not air conditioned We asked the driver if it would be possible to stop for some water explaining that it would be a real bonus if we were able to buy some fresh fruit as well which we could eat at the airport This would be preferable to the internal in flight offering The car was prepaid so the driver had nothing to gain in terms of an increased fare Nonetheless he went out of his way to take us to an out of town supermarket saying that the quality of the fruit was higher When we had parked he jumped out of the car and ran off to find a trolley whilst we laboured in the humidity towards the building By the time we arrived at the supermarket doors there was a smiling face and a trolley to greet us He then gave us a guided tour of the aisles to save us time and pointed out the best local goods To top off the service experience he then carried our bags back to the car before driving us to the airport I thanked Etenal for his efforts He had done everything that he possibly could have done to enhance our

    Original URL path: http://www.stephenjames.co.uk/blog/unrivalled-service/ (2016-02-10)
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  • Stephen James
    Cycles 9 Sep 2011 On October 1st Stephen James Cycles will open in our Enfield BMW dealership making it the first BMW dealership in the country to feature a full bike store Cycling in the UK is more popular the ever and Stephen James aim to offer our customers the same high level of expertise knowledge and service in their cycling experience that they can expect through the rest of the Stephen James Group Enjoy a fresh coffee discover the perfect ride for pedalling canal paths tacking trails or cutting out the traffic on your commute Find cycling clothing that doesn t look out of place in the café or get advice on the latest technical apparel for your next adventure Design your dream road bike or see a range of children s bikes which can be tested in safety on our in store test ride facility Find the ideal bike carrier for your car and if you re feeling energetic try out our cycling simulator on a replica of the Olympic Velodrome Alternatively sit back in a comfy chair whilst we service or repair your bicycle With the broadest range of bikes parts and accessories from Trek BMW other

    Original URL path: http://www.stephenjames.co.uk/blog/stephen-james-cycles/ (2016-02-10)
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  • Stephen James
    BMWs IMPROVING SERVICE BUT NOT YET UNRIVALLED 8 Sep 2011 As you know we are interested in customer feedback and have been working hard to see our customer service levels increase BMW UK publish all customer comments on their dealers websites Please find below some of the comments from the Stephen James websites recently that are a real indicator that we are heading in the right direction Very helpful friendly knew their product Thank you for making my fairly large purchase a happy memorable one Stephen James I would have absolutely no hesitation to recommending the dealership to anyone thinking of buying top end car as the whole process was very smooth and hassle free I was fully kept informed when there was a change of personnel and introduced to Nick Reynolds so the process could continue seamlessly Julian Blackwell could not have been more accommodating to us Fantastic Service Completely satisfied with her experience However no follow up contact received this is not a complaint as customer did not require one What can I say other than a Gold plated service The staff at the dealership really added a personal touch to my experience of buying a new car This is a truly rare quality in sales personnel these days I did not feel at all pressured and was able to ask any questions that came to mind which were all helpfully answered I cannot thank the staff enough for all their time and attention especially Riaz Sham My sales consultant James Goodwin was outstanding throughout the process of buying our car I would recommend anyone thinking of buying a BMW to go to him The whole experience was fantastic I felt like royalty The service throughout has been first class I was frustrated that the car delivered was

    Original URL path: http://www.stephenjames.co.uk/blog/improving-service-but-not-yet-unrivalled/ (2016-02-10)
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  • Stephen James
    sleep and breathe MINI s So if you want great advice from true MINI fans visit us today and enjoy the full MINI experience Stephen James BMW As an Authorised BMW Dealer Stephen James offer the highest levels of service and expertise whether you are looking to buy a new car or maintain your current car Our dealerships showcase the latest new models plus a wide choice of Approved Used BMWs Who Is Stephen James 4 Mar 2011 I have recently been writing an internal document called Living the Values In the introduction there is a section about the history of the company and I thought you might find this part interesting In 1972 my father bought a used car showroom called Stephen James Autos Mr Stephen James never existed The showroom was named after the previous owner s two sons Stephen and James The new showroom boasted recently fitted signage featuring the Stephen James name above the door Duncan decided that it was a shame to get rid of the new signs so he changed the name of his own company instead We have been delighted to remain under this banner for almost 40 years Messages from the MD

    Original URL path: http://www.stephenjames.co.uk/blog/who-is-stephen-james/ (2016-02-10)
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  • Stephen James
    are looking to buy a new car or maintain your current car Our dealerships showcase the latest new models plus a wide choice of Approved Used BMWs PITSTOP 30 Nov 2010 On 4th January 2011 SJ will be holding a special Vision Values event which will involve every single member of our staff team from all 4 dealerships So for you our customers this gives me the opportunity to communicate that we won t re open for business in the New Year until 5th January If you interested here s a little bit about our day this Vision and Values Pit Stop will be an opportunity for us to start the New Year by Taking a fresh look at our Company Vision and Values Celebrating the areas where we have made strides towards achieving our Vision Identifying next steps and the challenges ahead for 2011 Coming together in one place to be re energised re focussed and re envisioned for the task ahead The day will build on last year s event that I posted about in a previous blog earlier in the year It will be fun high energy and interactive I have no doubt as we move towards

    Original URL path: http://www.stephenjames.co.uk/blog/pitstop/ (2016-02-10)
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  • Stephen James
    the latest new models plus a wide choice of Approved Used BMWs Peanuts 18 Aug 2010 I was reading a book by Max Lucado recently In an early chapter he recounts the story of George Washington Carver Born in 1864 this scientist botanist professor and inventor went on a quest Carver was attempting to regenerate the post Civil war land which had been decimated by years of cultivating cotton When an invasion of vicious beetles wiped out the remaining crops Carver persuaded the farmers to start over with alternatives Amongst these options was the common peanut which was planted and flourished in the difficult soil Soon the peanuts were flourishing and the crop yield was fantastic Problem solved you may think But there was only one problem demand wasn t high for the peanuts which were now being plucked from the fields faster than females rushing to the January sales Carver was not discouraged and set his mind to discovering every possible use of the peanut He eventually identified more than 300 hundred products that could be extracted from the humble seeds His contribution over the years was so significant that the United States still marks a day in Carver

    Original URL path: http://www.stephenjames.co.uk/blog/peanuts/ (2016-02-10)
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web-archive-uk.com, 2018-01-23