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  • Customer Service Training, bespoke and off the shelf, customer service training solutions
    customers experiences by offering a range of bespoke customer service training solutions that focus on service quality Our training is aimed at all staff who come into contact with customers whether face to face on the telephone or through written communication or email Whether you re looking for one off customer service training for a handful of employees or have a large workforce which requires a long term structured programme of customer service training we will design a package which fully meets your needs and objectives In addition to our bespoke customer service training we are currently developing a number of off the shelf training courses based upon the most popular customer focused training subjects we are asked to deliver These courses can be delivered either on site or at a pre arranged location by the same expert trainers that deliver our bespoke training solutions We currently offer the following off the shelf courses Customer Service Excellence Call Handling Skills Supervisory Skills Please contact us for further information details on our forthcoming off the shelf training courses The Institute of Customer Service promotes an annual National Customer Service Week during the first week of October This is an opportunity to

    Original URL path: http://tttraining.co.uk/ (2016-02-18)
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  • Customer Service Training, bespoke and off the shelf, customer service training solutions
    customers experiences by offering a range of bespoke customer service training solutions that focus on service quality Our training is aimed at all staff who come into contact with customers whether face to face on the telephone or through written communication or email Whether you re looking for one off customer service training for a handful of employees or have a large workforce which requires a long term structured programme of customer service training we will design a package which fully meets your needs and objectives In addition to our bespoke customer service training we are currently developing a number of off the shelf training courses based upon the most popular customer focused training subjects we are asked to deliver These courses can be delivered either on site or at a pre arranged location by the same expert trainers that deliver our bespoke training solutions We currently offer the following off the shelf courses Customer Service Excellence Call Handling Skills Supervisory Skills Please contact us for further information details on our forthcoming off the shelf training courses The Institute of Customer Service promotes an annual National Customer Service Week during the first week of October This is an opportunity to

    Original URL path: http://tttraining.co.uk/index.htm (2016-02-18)
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  • T & T Training, Customer Service Specialist offering Consultancy and Training
    public services and educational services not for profit organisations and private businesses including international blue chip companies in many industry sectors Our continued success is based upon two important factors Meeting individual needs and expectations through high standards of consultancy and training delivery Building positive long term relationships with our clients through offering support and advice often beyond the completion of the project Public sector Age Concern East Devon District

    Original URL path: http://tttraining.co.uk/about.htm (2016-02-18)
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  • Bespoke customer service training specialists. Tailored to your needs
    improve service quality We have a passion for great customer service and are dedicated to helping improve your customers experiences Our programmes are aimed at all staff who come into contact with customers whether face to face on the telephone or through written communication or email We work with companies and organisations of all sizes whether you have a staff of two or two thousand Having spent time in your environment to identify your needs and objectives we ll tailor a solution to meet your requirements We can be involved with any size of development project from delivering a bespoke one day course to offering a long term training programme which may include delivery of micro training sessions at regular intervals development of individual coaching sessions refresher training ongoing consultancy identifying and training customer champions We also provide free after training support for all development programmes Our range of core programmes can be used as a base for a training project where appropriate We can help staff develop customer service skills supervisory skills and telephone techniques as well as offering complementary services such as mystery shopping coaching and refresher training Customer service skills telephone techniques Supervisory skills Training skills We

    Original URL path: http://tttraining.co.uk/bespoke.htm (2016-02-18)
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  • Off the Shelf - our most popular customer focused training courses
    the most popular customer focused training subjects we are asked to deliver Customer Service Excellence Customer Service for Internal Customers Call Handling Skills Complaint Handling Conflict Resolution We also provide off the shelf courses for both Supervisory Skills and Training Skills These courses have been developed by our experienced trainers over the last 10 years and can be a more immediate cost effective training solution as no development costs are

    Original URL path: http://tttraining.co.uk/open.htm (2016-02-18)
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  • Positive feedback and good testimonials. T&T Training satisfied customers
    about the telephone techniques course Helen has that ability to draw people in to the training and enjoy it She doesn t force anyone to contribute or put them on the spot but manages to include everyone and encourage them to participate Lynda King Contact Centre Operations Manager Age Concern Enterprises Just a short note to say thank you The difference in Adam is amazing He has confidence and so far all feedback has been positive We are all delighted Jonathan Brigain Liquide Ltd Our staff found the training very useful especially the National Call Handling Standards training It has definitely improved our performance and the way the Control Room operates Tony Taylor Customer Contacts Manager Warwickshire Police A good workshop that covers aspects we take for granted and highlights measures of making improvements A good source for building the team and the individual Amanda Ultrachem The fact that we ve continued working with T T Training for more than a year shows that we re pleased with the results They ve delivered everything they said they would and we re very happy Tony Taylor Customer Contacts Manager Warwickshire Police T T Training didn t just say what they could

    Original URL path: http://tttraining.co.uk/testimonials.htm (2016-02-18)
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  • Training for call handlers, supervisors and controllers. Warwickshire Police
    is delivered at the Control Room which has three main functions call handlers answer all 999 calls made in the Warwickshire area the switchboard answers all non emergency calls and controllers tell the Police Officers on the street where a situation is occurring and what they need to do One of the reasons why Tony knows they chose the right trainers from the outset is because T T Training looked at their objectives and said they d shape a flexible programme to meet them They ve really been true to their word in being so flexible explains Tony We re dealing with life and death situations here and our trainers have to work around our staff being called onto an operation They ve been absolutely brilliant continuously revising how they could deliver the programme A programme of training has been delivered to call handlers controllers and supervisors with training often taking place during evenings and weekends When Warwickshire Police became a pilot force for the Government s new National Call Handling Standards NCHS initiative T T Training reshaped its training for call handlers More than 100 have now been trained in small groups of no more than six Approximately 50

    Original URL path: http://tttraining.co.uk/warwickshire-police.htm (2016-02-18)
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  • T & T Training - Customer Service Training
    and death situations here and they ve been absolutely brilliant continuously revising how they deliver the programme T ony Taylor Customer Contacts Manager Warwickshire Police In production coming soon If you would like to speak to any of our clients

    Original URL path: http://tttraining.co.uk/menzies.htm (2016-02-18)
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web-archive-uk.com, 2017-12-14