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  • Customer Service skills, Telephone skills, telephone techniques, call handling skills training
    and demands Its aim will be to enable staff to maximise the customer s experience so that they return and encourage others to do the same A positive approach to customer service Building the customer relationship The importance of first impressions Developing verbal and or non verbal communication skills Building rapport Developing call handling techniques Handling difficult customers with confidence Our courses are informal and highly participative and use a

    Original URL path: http://tttraining.co.uk/bespoke-customer-service-training.htm (2016-02-18)
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  • Supervisory skills training. Front line supervisors and team leaders
    an effective supervisor or team leader Delegates will feel more confident in motivating and managing their team Your role as supervisor Leadership styles Developing personal and team communication Understanding behaviours Managing conflict Staff development Time management Meeting management Delegation Motivation Our courses are informal and highly participative and use a variety of hands on exercise based teaching methods To ensure that all delegates gain individual attention we believe that smaller

    Original URL path: http://tttraining.co.uk/bespoke-supervisory-skills.htm (2016-02-18)
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  • Train the trainer courses. Customer service focused.
    deliver effective training that is well structured and evaluated It will inspire confidence in planning preparation and delivery of training content and materials Introduction to learning and learning styles Why and how individuals learn The qualities of a successful trainer Planning and designing training Communication and training delivery Managing difficult situations Understanding assessment evaluation and feedback Practical session to consolidate learning Our courses are informal and highly participative and use

    Original URL path: http://tttraining.co.uk/bespoke-training-skills.htm (2016-02-18)
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web-archive-uk.com, 2017-12-18