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  • Valldata
    to Know Valldata Solutions The power behind good causes Latest News Valldata Thinks Expertise Innovation Total payments processed to date it all adds up 670 858 411 Last Christmas we put a smile on over 259 000 children s faces more Because we care 135 000 memorial crosses were hand written and planted more When disaster strikes Charities rely on us to get help where it s needed faster more

    Original URL path: http://www.valldata.co.uk/ (2013-06-16)
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  • Valldata: News
    standards READ MORE VALLDATA NEWS 18 SEPTEMBER 2012 Pedal to Paris challenge pays off Pedal to Paris is an unforgettable four day 460 kilometre adventure through some of the best cycling landscape of England and northern France This was our chance to show support for our client The Royal British Legion by joining the finest long distance cycling event in the UK charity calendar and raising money for a very worthy cause READ MORE VALLDATA NEWS 28 AUGUST 2012 Valldata proves outsourcing reduces costs for Sightsavers Valldata s initial project for Sightsavers went live on 1st April this year and has been hugely successful in delivering increased response turnaround times faster banking and more efficient and effective supporter communications READ MORE VALLDATA NEWS 15 AUGUST 2012 Should charities be making the most of mobile technology Charity text donation campaigns have been increasing in popularity since 2009 and there are some pretty good reasons right now for organisations and businesses to consider making the most of mobile technology READ MORE News Archive 14 08 2012 Small charities registration limited to new threshold 10 08 2012 YouTube s new donation button improves charities channel 10 07 2012 Valldata welcomes new platform Our Lasting Tribute 09 07 2012 West of England Business of the Year Award announces winners 09 07 2012 Last 10 years sees massive 95 rise in gift aid donations 06 07 2012 Valldata celebrate success at the IoF National Awards 22 06 2012 Civil Society Roundtable and Awards evening 21 06 2012 Cookie Legislation causes a stir 21 06 2012 E mail campaigning have supporters reached saturation point 31 05 2012 Valldata partners with Knowledge Peers 30 05 2012 Valldata s Roundtable debate provides vital insight into supporter data 17 05 2012 Valldata rescues Our Lasting Tribute from Whitewater liquidation

    Original URL path: http://www.valldata.co.uk/news.aspx (2013-06-16)
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  • Valldata: Get In Touch
    Office Hours 8 30am 5 30pm Monday Friday Office Locations Valldata currently has two sites based in Melksham Wiltshire The postal addresses and directions for the sites can be found below Valldata House Valldata Services Ltd Valldata House Halifax Road Bowerhill Melksham SN12 6UB Map Directions Datum House Valldata Services Ltd Datum House 6 Lancaster Road Bowerhill Melksham SN12 6SS Map Directions The dedication of the team at Valldata is

    Original URL path: http://www.valldata.co.uk/getintouch.aspx (2013-06-16)
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  • Valldata: Current Vacancies
    growth we re continually seeking new people to help us achieve our vision We all enjoy a rewarding and dynamic work environment here at Valldata due to our dedication to helping good causes do even better the opportunities here are wide and varied Today our teams build on the groundwork of the company s founders and our core values make Valldata a unique place to develop your career We give everyone the opportunity for professional development and within a culture of creativity innovation and recognition At the core of our success is the cohesiveness of our teams led from the top by a strong and supportive management platform Our people operate with the highest standards demonstrating passion innovation and understanding If you d like to join an expanding team get in touch Valldata is committed to providing equal opportunities in employment and welcome the diversity of our workforce Unfortunately there are no current vacancies available within Valldata The dedication of the team at Valldata is second to none and they take immense pride in what they do for our clients and their supporters SIMON HARDMAN CFO Valldata Total payments processed to date it all adds up 670 858 502 Get

    Original URL path: http://www.valldata.co.uk/jobs.aspx (2013-06-16)
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  • Valldata
    to Know Valldata Solutions The power behind good causes Latest News Valldata Thinks Expertise Innovation Total payments processed to date it all adds up 670 858 508 Last Christmas we put a smile on over 259 000 children s faces more Because we care 135 000 memorial crosses were hand written and planted more When disaster strikes Charities rely on us to get help where it s needed faster more

    Original URL path: http://www.valldata.co.uk/default.aspx (2013-06-16)
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  • Valldata: Welcome
    Innovation Create your Journey Solutions Online Solutions Data Solutions Contact Centre Mail Processing About Us Our Mission Corporate Jobs Get In Touch Total payments processed to date it all adds up 670 858 513 When disaster strikes Charities rely on us to get help where it s needed faster more Get to know what we can do Online we re the innovation behind good causes more Get to know what

    Original URL path: http://www.valldata.co.uk/home.aspx (2013-06-16)
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  • Valldata: Customer Journey
    of two weeks We can process Charities Aid Foundation CAF cards online for you giving your supporters another choice of payment method Flexible options mean faster payments Our bespoke e mail communication platform use all our offline intelligent fulfilment techniques in the online world You can now thank supporters directly with the highest level of personalisation We also handle the process from start to finish saving you time while strengthening supporter loyalty Abandoned transaction e mails Declined transaction e mails Electronic advanced notification Thank you acknowledgments We thrive on the delivery of management reporting and understand this important function enables you to understand the campaign metrics and track campaign performance We offer as part of our standard service an on line system Engage which contains reporting supporter look up and an image transaction retrieval tool that covers all of the management reporting we know you ll need as well as other data mining capabilities based on the responses that have been processed Engage can be used not only for query handling and retrieval of contact and transactional information but also for the input of donations and direct debits securely online from your head office via a secure site with secure login and user identification As part of the Engage platform our Dynamic Analysis Tool DAT provides a powerful analysis function that enables users to analyse data held in the system using any number of variables It s a flexible system that can be tailored to your needs and we update DAT daily to reflect up to date processing volumes Not only does this tool enable campaign reporting it can also be used for financial reconciliation and the measurement of Service Level targets and invoicing reconciliation We offer full training prior to the system go live date Successful telemarketing supports and enhances your campaign by delivering results with a flexible and adaptable approach It is market intelligence with a difference because we have the ability to build bespoke screens that load data specific to your needs such as supporter status geographic analysis and many more We believe this technically based marketing delivers an effective and productive return on your campaign making your cause more profitable Our bespoke contact centre screens ensure all incoming queries and outbound requests are processed efficiently through the utilisation of data driven screen and script popping This ensures that all calls are dealt with effectively and always treated with respect Our friendly approach is underpinned with rigorous training to ensure every call is intelligently handled Each call our contact centre receives or makes to process a donation is handled securely and each detail is verified We value every single donation just as much as you do Direct Debits are efficiently processed and authorised via BACSTEL IP We also know how important it is to keep your supporters informed at all times too which is why we also handle advance direct debit notifications Supporters still value being able to talk through a donation over the phone That s why our highly trained contact centre team is ready and waiting to advise and handle transactions that are completely secure channelling authorised funds into your account immediately Utilising the latest technology we are able to ensure that no credit card details are handled by our agents and the supporters payment details are kept entirely secure We take every opportunity to retain and improve the relationships you have with your supporters Our contact centre team work tirelessly to encourage reactivation of supporter accounts but always with respect and always aligned with your cause and its values We re proud of our response rate to any e mail request or query quickly making contact either by reply or over the phone and always ensuring every detail is addressed to ensure wherever possible first contact resolution A follow up call to a supporter after they have made a donation is an important part of the vital supporter service we provide adding a personal touch that keeps your supporters feeling valued whilst at the same time chasing up the return of a donation form or raffle tickets We aim to create a long standing relationship with supporters who will be happy to continue donating to your cause whilst saving you time Our Welcome calls are to supporters who have made a donation and we manage to convert it to a continual donation via Direct Debit As part of our contact centre service we handle rejected data that has been received such as payment details personal information and also missing data Often a quick call will resolve the situation and keeps the momentum of the campaign flowing Our sophisticated data management controls pick up mistakes immediately allowing our team to quickly take action The conduct of a lottery that the public can take part in is highly regulated and we understand the complex web of legal requirements involved Yet charity raffles can prove to be very profitable and popular Our team will approach both current and potential supporters on your behalf to buy or sell raffle tickets House to house H2H campaigns require dedicated organisation of committed supporters Requesting supporters to collect donations from house calls is second nature with our team and using our experience in this arena we have achieved great success for charities We know it s vital to get supporter s to follow through with what they have promised and the results we help you achieve are hassle free productive and rewarding campaigns run for you by us Using our sophisticated contact manager system enables you to easily store and find contact information such as names addresses and telephone numbers It s vital to gain instant access to this important information and we also provide reporting functions so you can keep informed and up to date with your data at all times Our dedicated team of operators are fully trained in the use of contact manager ensuring any specific functions you have requested are created whilst managing and amending your supporter s data along the way To make the most of data captured our data experts constantly look for hidden patterns that can be used to predict future campaign performance discovering previously unknown relationships among the data This information can be used to target telemarketing calls to gain maximum return We utilise a tele appending system that enables us to append telephone numbers to name and address details which means you can access more information from our data We also TPS cleanse all data ensuring any reports provided are accurate and complete Using bespoke screens either provided by you or created for you we can process charity branded product orders on your behalf helping to increase awareness of your cause and enhancing your campaign by providing alternative options for donations The Dynamic Analysis Tool is a powerful analysis function enabling users to cross tabulate against any variable held in the system on an ongoing basis Analysis can be drilled down as far as seeing how much revenue can be expected to be collected from direct debit payments in the future based on the instructions that have been set up The online reporting tool is accessed via the internet via a secure site with secure login and user identification Not only does this tool enable campaign reporting it can also be used for financial reconciliation and the measurement of Service Level targets and invoicing reconciliation Full training is provided prior to the system go live date DAT is updated daily overnight so that figures reflect up to date processing volumes Post is delivered into our secure and monitored response handling area via Royal Mail from 7 30am each day The mail is sorted and counted beginning the audit trail that we report to you on a daily basis Our post opening machines log the individual job number and envelope count Next the mail processing teams sort the responses into batches by payment type We print batch headers with a barcode that holds key information to improve the speed and efficiency of processing The supervisors combine these batches into runs for scanning and log runs onto the SLA system Scanning is an area where we continue to invest significantly to enable us to maintain the highest level of processing and integrity for all types of donation documents We utilise a large range of the latest scanning equipment 3 x Banctec Docuscan 9000 3 x Panasonic KV905 drum scanners Our hourly scanning capability is in excess of 40 000 documents per hour and we are able to scan to 300 dpi and in full colour Scan control software ensures that every batch is scanned correctly and each document is assigned an audit number so that our skilled operators can validate the correct number of images have been scanned A key element of our audit trail includes this allocation of a URN to each document and payment device which enables reconciliation and image retrieval should that be required at any time The value of the data captured cannot be underestimated It is here that clients reap the rewards from our core skills and competencies in data management We effectively turn paper based information into electronic data which can be used time and again to analyse campaign performance to maximise future campaigns and to manage supporter relationships Data capture is usually performed on all mail received relating to client campaigns gift aid returns and warm goneaways as well as any other formats associated with data collection To provide the level of accuracy expected we utilise a combination of Optical Character Recognition OCR Optical Mark Recognition OMR and KFI Key from Image software Linked into all our systems is QAS pro and bank validation software which enables us to validate all financial details and perform address management at capture level We assure a 99 accuracy guarantee on all data that we capture After scanning all non cheque images get passed through a system of form recognition We use this system prior to a campaign starting to create key points that are standard across the donation handling process we then zone the form to enable operators to zoom into these key areas automatically Through using form recognition we are able to ensure speed and total accuracy throughout the process Our unique cheque streaming system separates the cheques for immediate banking enabling cheque donations to be processed securely and paid into your bank account within 24 hours of receipt We can process up to 2 000 cheques in a single run Cheque donations are batched separately in runs including up to 2 000 cheques Our scanners use MICR recognition which enables us to capture and store the Cheque Number Sort Code and Account Number for each cheque response This saves vital data capture time and if we receive multiple donations against a single donation form it s all assigned a common audit number Optical Character Recognition OCR allows us to electronically capture specific pieces of information and data The OCR software for cheque processing which is the same software employed by banks will rate how confidently it has read the value from each cheque and we look for a confidence rating of 81 or above Any cheques not verified are referred to our Banking Team for on screen verification prior to being released for banking Optical Mark Recognition OMR is used to highlight specific data within large volumes of information This scanning technology can recognise targeted data to significantly reduce data handling time and ultimately response time Every day our mail processing team receives thousands of donations from supporters Each donation is handled securely with every detail being verified and validated before being processed and banked to ensure the donation value matches the data We value every single donation just as much as you do All physical monies are banked directly into your bank account Credit Debit cards are processed electronically on a daily basis Cash is banked locally on a daily basis via G4S Cheques and Postal Orders are sent direct to the your clearing house via G4S each day prior to datacapture CAF vouchers cards are sent by 1st class post to CAF house on a weekly basis Other charity vouchers are despatched to the appropriate destination once processed We have been an approved BACS Direct Debit Bureau since 2000 with extensive experience of managing and processing paper direct debit instructions for a number of existing clients We first batch and record the total of the Direct Debit Instructions DDIs value using the instalment amount which enables total amounts to be reconciled and balanced prior to processing We always build a DDI lead time into the processing system to ensure that DDIs are not able to start being claimed upon until the donor has received their advance notice letter and the DDI notification record has been sent to BACS Once this has been done we then reconcile records with the BACSTEL IP submission summary We ensure these transactions are handled in a secure environment quickly channelling authorised funds into your account For processing credit debit cards we have our own in house software provided by Commidea one of the UK s leading payment processing software providers who are fully PCI compliant All credit debit card details are passed to the Commidea system which obtains immediate authorisation from your own acquirer organisation This authorisation code or declined reason code is then stored against the individual transaction We can accommodate as many Merchant IDs as required and can be set up and fully tested within a maximum of two weeks The credit card number is read by the OCR software and validated before being removed from the stored image to ensure complete PCI compliance The data is translated into a Vault ID Once stored in the Vault all CC numbers are deleted in accordance with PCI requirements Charities Aid Foundation CAF card donations are a popular choice with many supporters We can process these for you as standard through our mail processing centre Charity voucher donations are despatched to CAF on a weekly basis or more frequently if volumes are sufficient Such income is held within our database as pending funds however once a remittance advice is received along with the appropriate credit into the bank account the donation is swiftly processed and we can then generate a report validating funds received Because we understand the challenges involved we re able to provide an end to end reconciliation process not just for CAF but for other forms of charity voucher as well Valldata are also able to handle the reconciliation of CAF payments to your database Every day our mail processing team receives thousands of donations from supporters Each donation is handled securely with every detail being verified before being processed and banked We value every single donation just as much as you do All physical monies are banked directly into the client s bank account This is done promptly and securely Cheques and Postal Orders are sent direct to the clients clearing house via Securicor Loomis each day prior to datacapture After data capture all batches are checked to ensure the batch value matches the total value of the response forms captured This enables the system to validate that the batch amount and the details have been keyed correctly If the values do not balance then this batch is escalated to the supervisor who will manually check the amounts and the forms and correct as required Every day our mail processing team receives thousands of donations from supporters Each donation is handled securely with every detail being verified before being processed and banked We value every single donation just as much as you do All physical monies are banked directly into the client s bank account This is done promptly and securely Cash is banked locally on a daily basis via Securicor Loomis After data capture all batches are checked to ensure the batch value matches the total value of the response forms captured This enables the system to validate that the batch amount and the details have been keyed correctly If the values do not balance then this batch is escalated to the supervisor who will manually check the amounts and the forms and correct as required Our supporter teams have an overriding objective to keep your supporters committed to you And one of the most effective ways to do this is to provide highly personalised thank you letters which we print in house We take pride in operating an intelligent fulfilment and dynamic thanking procedure which means we are able to take the most personalised and tailored route possible when welcoming and thanking supporters We work with the Royal Mail Online Business Account which means each individual client is set up on the Online Business Account for easy billing options Our print facilities and fulfilment team can provide a completely tailored approach to any event or campaign Our supporter service team take a hands on approach to preparing packs for your supporters and organisers because we care too So whether it s an invitation to attend an event a campaign pack membership pack or even a letter of thanks just let us know and we ll be delighted and proud to help We can also fulfil merchandising questionnaires and event materials as required Why not talk to our Client Services team about your individual campaign requirements We have the knowledge and expertise to fulfil any request We thrive on the delivery of management reporting and understand this important function enables you to understand the campaign metrics and track campaign performance We offer as part of our standard service an on line system Engage which contains reporting supporter look up and an image retrieval tool that covers the majority of management reporting we know you ll need as well as other data mining capabilities based on the responses that have been processed Engage can be used not only for query handling and retrieval of contact and transactional

    Original URL path: http://www.valldata.co.uk/journey.aspx (2013-06-16)
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  • Valldata: Power Behind Good Causes
    The expertise passion and technology to enhance your supporter s journey Together we make it happen Take a look at some of our achievements RSPCA FLEX Online Payment Processing System READ MORE The Royal British Legion Little Remembrance Crosses LRX campaign READ MORE Disasters Emergency Committee East Africa Appeal READ MORE Great Ormond Street Hospital Children s Charity Unlocking the value of Wealthy Donors READ MORE Kidney Research House to

    Original URL path: http://www.valldata.co.uk/powerbehind.aspx (2013-06-16)
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web-archive-uk.com, 2017-09-26