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  • Day in the life (job details and testimonials)
    natural skills come in This may involve having a friendly chat and sharing your local knowledge with people travelling for pleasure or providing an efficient service for those on business However there are no hard and fast rules regarding what great service looks like to our customers it s your skills we rely on to make each customer s journey pass that little bit faster A typical shift starts by booking on for duties which can be before 4am and boarding the train that you are scheduled to work on with the rest of your crew Remember they ve all gone through the same kind of training and have been selected for the same qualities you ve got So you ll have confidence in your team Together under the guidance of your Service Manager you ll prepare your train for its journey This includes laying the tables in first class stocking the shop the trolley and being ready to greet our passengers at the door of the train After departure you ll serve customers refreshments throughout their journey ranging from a cup of coffee from the shop to a full English breakfast in First Class Stations Stations Customer Service Assistants CSA work at our various stations across the network in either the retail or platform functions It s a busy lively environment so you ll be thinking on your feet Retail CSAs work in either the Booking Office or Travel Centre selling tickets and providing our customers with up to the minute travel information Attention to detail and excellent listening skills help to ensure that we sell our customers the correct ticket and you get satisfaction from doing a great job The Booking Office can be a high pressure environment so you ll need to keep up your concentration when things don t go smoothly It ll be up to you to use your friendly personality to consistently deliver brilliant customer service Platform CSAs ensure the safe passage of our customers from platform to train providing travel information and assisting customers wherever possible At some stations you ll also dispatch trains This means giving the Train Manager the signal that everyone has boarded the train that safety checks have been made and that the train is safe to depart Working at a station can be as satisfying as it is demanding Some of our stations have very little shelter and can be cold and windy places however we ll issue you with all the kit you need to stay nice and warm Still that may mean you ll just really appreciate that discounted Virgin Holiday Peak times can be challenging and during disruption people will be anxious to know how they are going to get to their destination and will expect you to know Revenue Protection Officers RPOs perform a vital role in providing our passengers with travel information as well as protecting the company s income by ensuring all of our customers have a valid ticket for travel If

    Original URL path: http://www.virgintrainscareers.co.uk/Brochure/Whyvtdayinthelife.aspx (2016-02-15)
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  • (No additional info available in detailed archive for this subpage)
    Original URL path: /Feeds/Roadshow.aspx (2016-02-15)


  • An error has occured
    An error has occured Unfortunately an error has just occured using this website Return to careers site

    Original URL path: http://www.virgintrainscareers.co.uk/Error.aspx (2016-02-15)
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  • Route Support Engineer (London/South)
    is the only UK TOC to operate a fleet of tilting trains and the Fleet Management Group s FMG job is to provide the right number of these trains in a safe clean and reliable condition to our customers every day As a Route Support Engineer you will support this vision by being responsible for ensuring our fleets of 125 mph Pendolino and Super Voyager tilting trains are delivered to our customers to the highest standards This will include developing close working relationships between our Train Service Providers TSP and frontline Customer Experience teams Paying close attention to defect levels and presentation standards this is a key role in delivering the Virgin experience This means that you will have at least 5 years experience of working in a technical capacity on traction and rolling stock projects at least an HNC in systems mechanical electrical or electronic engineering You will also need to be familiar with the Standards and Legislation applicable to our rolling stock and railway operations in general and commercial awareness is beneficial Comfortable in communicating with all levels within the organisation and with our TSPs you will have excellent communication and relationship building skills We re looking for

    Original URL path: http://www.virgintrainscareers.co.uk/VacancyInformation.aspx?VId=55900 (2016-02-15)
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  • Route Support Engineer (North West)
    to operate a fleet of tilting trains and the Fleet Management Group s FMG job is to provide the right number of these trains in a safe clean and reliable condition to our customers every day As a Route Support Engineer you will support this vision by being responsible for ensuring our fleets of 125 mph Pendolino and Super Voyager tilting trains are delivered to our customers to the highest standards This will include developing close working relationships between our Train Service Providers TSP and frontline Customer Experience teams Paying close attention to defect levels and presentation standards this is a key role in delivering the Virgin experience This means that you will have at least 5 years experience of working in a technical capacity on traction and rolling stock projects at least an HNC in systems mechanical electrical or electronic engineering You will also need to be familiar with the Standards and Legislation applicable to our rolling stock and railway operations in general and commercial awareness is beneficial Comfortable in communicating with all levels within the organisation and with our TSPs you will have excellent communication and relationship building skills We re looking for someone who will develop into

    Original URL path: http://www.virgintrainscareers.co.uk/VacancyInformation.aspx?VId=55902 (2016-02-15)
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  • Route Support Engineer (Glasgow)
    the only UK TOC to operate a fleet of tilting trains and the Fleet Management Group s FMG job is to provide the right number of these trains in a safe clean and reliable condition to our customers every day As a Route Support Engineer you will support this vision by being responsible for ensuring our fleets of 125 mph Pendolino and Super Voyager tilting trains are delivered to our customers to the highest standards This will include developing close working relationships between our Train Service Providers TSP and frontline Customer Experience teams Paying close attention to defect levels and presentation standards this is a key role in delivering the Virgin experience This means that you will have at least 5 years experience of working in a technical capacity on traction and rolling stock projects at least an HNC in systems mechanical electrical or electronic engineering You will also need to be familiar with the Standards and Legislation applicable to our rolling stock and railway operations in general and commercial awareness is beneficial Comfortable in communicating with all levels within the organisation and with our TSPs you will have excellent communication and relationship building skills We re looking for someone

    Original URL path: http://www.virgintrainscareers.co.uk/VacancyInformation.aspx?VId=55903 (2016-02-15)
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  • Quality & Safety Manager
    trains in a safe clean and reliable condition to our customers every day As the Quality Safety Manager you will support this vision by leading investigations into all Traction Rolling Stock T RS and Command Control Signalling safety incidents and events on our fleets of 125 mph Pendolino and Super Voyager tilting trains plus the fleet of Thunderbird rescue locomotives This will include attending investigations to ensure that the root cause is identified and that suitable conclusions are reached and implemented by our Train Service Providers TSP You will also be responsible for the management of all National Incident Reports NIRs the generation of an annual audit programme the undertaking of audits including the FMG s compliance with the Virgin Trains Safety Management System and briefing of the Professional Head of Engineering This means that you will have considerable experience of railway system operation and technology T RS maintenance practices and the leading of T RS safety incident and event investigations You will be educated to at least an HNC standard and be a qualified Quality Auditor or working towards a Quality Auditor qualification You will also need to be familiar with the Standards and Legislation applicable to our rolling

    Original URL path: http://www.virgintrainscareers.co.uk/VacancyInformation.aspx?VId=55904 (2016-02-15)
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  • Graduate Engineer Analyst
    this vision by initially joining the Data Analysis Team for between 18 and 24 months to gain a solid grounding for your development into a Professional Engineer responsible for Engineering Change and modifications on our fleet of 125 mph Pendolino and Super Voyager tilting trains This will include analysing on train data infrastructure data operating system data and customer feedback relating to fleet issues and suggested ideas In addition to this you will support the delay attribution process energy analysis and reporting on the above data sets You will also prepare concise and precise reports It is likely that you will graduate or have already done so with an accredited STEM degree that includes a statistical element We will be looking for someone who shows initiative and ideally has some knowledge of the UK railway system and rolling stock We will enrol you on the Association of Train Operating Companies ATOC Graduate Scheme and expect you to attend appropriate courses and placements some of which will involve working away to enable you to gain Chartered status Once qualified you will be expected to be included in the FMG on call roster You will need to be comfortable in communicating with

    Original URL path: http://www.virgintrainscareers.co.uk/VacancyInformation.aspx?VId=55905 (2016-02-15)
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