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  • Our values
    making this happen We pride ourselves on being entrepreneurs on challenging the status quo and taking risks We are creative constantly looking for new ideas and ways to improve our customers experience with us We believe in quality for all providing a great service to all our customers and not saving pennies to maximise profit at the detriment of their enjoyment This also means we treat our staff fairly at

    Original URL path: http://www.virgintrainscareers.co.uk/Brochure/WhyVTOurValues.aspx (2016-02-15)
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  • Training
    at our Talent Academy but doesn t end there We believe in providing ongoing training to ensure you excel in your role and develop your skills throughout your career with us We provide a wide range of courses that will inspire and motivate you Depending on the role that you ve been appointed to you ll get Stations Training You ve got to be on top of your game while working on our station platforms or in the retail areas selling tickets You ll be taken step by step through everything you need to know about our business the industry and of course the job you ll be doing There s a lot to learn but we have a bit of fun along the way too You ll be taught everything from uniform standards and railway geography to selling tickets and railway safety Plus you ll get some hands on experience at your designated station and meet the team you ll be working with Onboard Training Customer Service Assistant is a challenging and rewarding job You ll need to learn a whole range of skills from food hygiene to onboard emergency procedures Also lessons on how to use the kitchen equipment and prepare for a service onboard We ll also teach you how to keep a cool head when offering a great service at 125mph You can look forward to a lot of practical experience too That way you ll be confident that you have the skills to give our customers the best possible Virgin experience while onboard Train Manager Training This role is all about ensuring the safety of our customers while they travel with us and knowing what to do in the event of an emergency Our Ops and Safety trainers will teach you all you need to

    Original URL path: http://www.virgintrainscareers.co.uk/Brochure/WhyVTTraining.aspx (2016-02-15)
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  • Benefits
    get 30 days annual leave per year including Bank Holidays rising with service to 37 days for full time employees pro rata if part time Entry to the Railway Pension Scheme from first day of employment Free travel on Virgin Trains for permanent employees their partner and dependent children including First Class travel at weekends Discounted train travel on other train operators for permanent employees their partner and dependent children

    Original URL path: http://www.virgintrainscareers.co.uk/Brochure/WhyVTBenefits.aspx (2016-02-15)
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  • Day in the life (job details and testimonials)
    a personalised service That s where your natural skills come in This may involve having a friendly chat and sharing your local knowledge with people travelling for pleasure or providing an efficient service for those on business However there are no hard and fast rules regarding what great service looks like to our customers it s your skills we rely on to make each customer s journey pass that little bit faster A typical shift starts by booking on for duties which can be before 4am and boarding the train that you are scheduled to work on with the rest of your crew Remember they ve all gone through the same kind of training and have been selected for the same qualities you ve got So you ll have confidence in your team Together under the guidance of your Service Manager you ll prepare your train for its journey This includes laying the tables in first class stocking the shop the trolley and being ready to greet our passengers at the door of the train After departure you ll serve customers refreshments throughout their journey ranging from a cup of coffee from the shop to a full English breakfast in First Class Stations Stations Customer Service Assistants CSA work at our various stations across the network in either the retail or platform functions It s a busy lively environment so you ll be thinking on your feet Retail CSAs work in either the Booking Office or Travel Centre selling tickets and providing our customers with up to the minute travel information Attention to detail and excellent listening skills help to ensure that we sell our customers the correct ticket and you get satisfaction from doing a great job The Booking Office can be a high pressure environment so you ll need to keep up your concentration when things don t go smoothly It ll be up to you to use your friendly personality to consistently deliver brilliant customer service Platform CSAs ensure the safe passage of our customers from platform to train providing travel information and assisting customers wherever possible At some stations you ll also dispatch trains This means giving the Train Manager the signal that everyone has boarded the train that safety checks have been made and that the train is safe to depart Working at a station can be as satisfying as it is demanding Some of our stations have very little shelter and can be cold and windy places however we ll issue you with all the kit you need to stay nice and warm Still that may mean you ll just really appreciate that discounted Virgin Holiday Peak times can be challenging and during disruption people will be anxious to know how they are going to get to their destination and will expect you to know Revenue Protection Officers RPOs perform a vital role in providing our passengers with travel information as well as protecting the company s income by ensuring all of our customers

    Original URL path: http://www.virgintrainscareers.co.uk/Brochure/WhyVTDayInTheLife.aspx (2016-02-15)
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  • Social responsibility
    develop new approaches to tough social and environmental issues Following Richard Branson s call to action in 2007 Virgin Trains raised in excess of 190k for Virgin Unite s Heaven s Angels project Heaven s Angels provide motor bikes to health workers and get healthcare supplies moving in rural parts of Africa We try and do our part for every egg and cress sandwich we sell onboard a donation of

    Original URL path: http://www.virgintrainscareers.co.uk/Brochure/WhyVTSocialResponsibility.aspx (2016-02-15)
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  • Investor in people
    the 165 required to meet the standard The assessors found a very strong sense of pride in the organisation amongst staff They said that it spurs people on to perform beyond expectations and offer to help out when there are challenges Almost without exception people regard the organisation as a great place to work Virgin Trains was praised for its Vision universally regarded as the unique difference between us and

    Original URL path: http://www.virgintrainscareers.co.uk/Brochure/WhyVTIIPGoldAward.aspx (2016-02-15)
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  • Teams
    number cruncher to work here and finance qualifications and experience is desirable The Commercial Team London Euston Revenue Management New Product Development and Sales Marketing fall under this umbrella They make the company as profitable innovative and forward thinking as it can be Revenue Management RM handles all areas of ticketing and pricing structures and work constantly to improve services and make our fares competitive Product Development The Ideas People these guys are responsible for keeping our products and services relevant giving our customers what they want when they want it They look for new ways to maximise the customer experience Sales Always on the lookout for new clients the sales team strike profitable deals and develop business relationships with companies who use our services Marketing Getting our name up in lights What is the Virgin Logo What colour is it These people make us more visible through TV radio press promotions the website our hotline magazine and loyalty programme If you wish to pursue a career in this area we look for relevant experience and qualifications details of which will be posted with the specific vacancy as these arise The Communications Team London Euston and Birmingham This team makes sure we are all in the know and that everyone knows about Virgin Trains As well as ensuring the flow of information around the company they communicate with everyone from the media to politicians and are on call to answer questions on behalf of the company 24 hours a day This team also encompasses Customer Relations which is the part of the team that is based in Birmingham These guys help maintain our excellent reputation for customer service They deal with thousands of communications each month by phone post and email and deal with each on an individual basis The

    Original URL path: http://www.virgintrainscareers.co.uk/Brochure/OBTeams.aspx (2016-02-15)
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web-archive-uk.com, 2016-10-24