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  • Willow Growing | Somerset Willow Growers
    Loom Tools Books Kits Tools Books Basket Kits Willow Structures Hurdles Garden Structures Join Us Follow Us You are here Willow Growing Gallery View all images CNV00044 DSC 0367 willow preperation shots 109 Coloured Willow 3 B W 1262x831 willow preperation shots 023 willows 025 willows 024 willow preperation shots 130 HPIM1712 CNV00001 willow preperation shots 024 Coloured Willow 1316x798 CNV00017 DSC 0364 Stripping Willow 1147x868 Next Prev Willow Growing

    Original URL path: http://www.willowgrowers.co.uk/56/gallery (2016-04-26)
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  • Delivery | Somerset Willow Growers
    Royal Mail Parcel Service 4 99 3 5 working days up to 0 9kg Max and under 60cm in length TNT Couriers 9 99 Next Day up to 4kg TNT Couriers 10 95 Next Day up to 15 5 kg TNT Couriers 14 95 Next Day up to 30 5kg Delivery times are 8 00AM to 6 00PM Monday to Friday TNT do require a signature upon delivery If there is a possibility that there will not be anyone in to sign for your order please leave a signed note for the driver Our couriers typically deliver Monday to Friday 9am 6pm Please note Saturday and Sunday are not classed as working days If you are from Northen Ireland or any of The Islands to avoid delays you must select the drop down option on the checkout screen which says Northern Ireland or Jersey or Guernsey Please note that for these destinations we cannot guarentee next working day For large volume orders a pallet delivery option is also available on request please phone 01278 691540 for more information Frequently asked Delivery questions Can I change my delivery address Unfortunately we cannot change a delivery address once the order has been despatched Do I need to sign for my delivery Yes a signature is requested for items delivered using our next day service What happens if I am not in when you try to deliver If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package they will leave a card and then take your order back Please read the card which will explain what you need to do they will either try and re deliver or in some cases you may need to pick your order up from the depot Who will be delivering my goods TNT couriers and Royal Mail dispatch all of our goods who will deliver your order depends on the weight of the goods you have selected When will I receive my order If you placed your order on Monday before 10 00am it would be dispatched that same day using either our UK Standard Service at 3 5 working days or our TNT Next Day service For our Standard Service the earliest you could receive your order would be Thursday morning and the latest you could receive your order would be the following Monday aternoon For our TNT Next Day Service you would expect to receive the goods anytime between 9 00 6 00pm Next working day What is a delivery working day Monday Tuesday Wednesday Thursday and Friday are all classed as delivery working days Saturday Sunday and Bank holiday days are not classed as delivery working days Can I receive my order using a quicker service Yes you can receive you order using one of our next day services but you will have to pay more to use the service At the checkout screen please select the drop down box which

    Original URL path: http://www.willowgrowers.co.uk/48/ordering-delivery# (2016-04-26)
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  • Ordering Help | Somerset Willow Growers
    and the steps involved are set out below You do not need to register with us to place an order simply choose the Proceed to Checkout option Registering with us will give you a faster ordering process in the future as we can store your addresses and Information securely If you are having any trouble placing an order please email or call 01278 691540 for help or to place the order by telephone You can look for products in two ways Browsing using the top menu to navigate to the categories you want to see and using the sub menus to narrow down further or Searching using the box at the top of the page You can search by product code name material eg Willow or Tools or even Height When you find a product that you would like to buy select the specific size and weight you would like and then just click the Add to Basket button If you wish to view the products in your shopping basket click on Shopping Basket button at the top of the page Once you have finished shopping select Checkout on the Shopping Basket page and follow the on screen instructions Payment Payments are made through our secure checkout with Cardsave money services please visit our Ordering security page for more information on security and Debit Credit card protection information Prices All prices advertised on the website include VAT at 20 Other ways of ordering If you are having problems ordering on the web you can download a Mail Order form by clicking here this can be printed out and filled in with the products you want you can then send this to us in the post with a cheque and all your details please note the prices from the website and

    Original URL path: http://www.willowgrowers.co.uk/61/ordering-help# (2016-04-26)
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  • Returns Policy | Somerset Willow Growers
    Faulty Orders We always do are upmost to ensure that all products and materials that leave us are of the best quality and condition in the unfortunate circumstance that the products you have received are faulty or damaged please within 30 days from the day after your goods have been delivered contact us by email on dispatch willowgrowers co uk or by calling 01278 691540 we will do our best to A exchange the products for a replacement or B Refund your order in accordance with our refund policy 1 2 Cancelling Orders Under the consumer contract regulation you are entitled to cancel your order anytime from the moment you place your order up to 14 working days from the day after you receive it Cancelled orders will be refunded in accordance with our refund policy To cancel an order or speak to a member of our team about cancelling an order please either email dispatch willowgrowers co uk or call 01278 691540 Cancelled orders that have already been collected for delivery or have been received by the customer will need to be returned in accordance with 1 3 of the returns policy 1 3 Returning Goods Orders must be returned in it s original condition using the same packaging which it was delivered in If the original packaging cannot be used then packaging of a similar or better quality must be used It is your responsibility to make sure goods being returned are protected to a satisfactory level Returned goods must be labelled and addressed to Attention Returns Somerset Willow Growers Ltd Bon Accord Bussex Farm Westonzoyland NR Bridgwater Somerset TA7 0EU When returning goods please make sure that you have contacted a member of the Somerset Willow Growers Team who will be able to advise on how best

    Original URL path: http://www.willowgrowers.co.uk/60/returns-policy (2016-04-26)
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  • Refund Policy | Somerset Willow Growers
    HPIM1688 HPIM1696 Willows 082 Coloured Willow 2 1193x736 willow preperation shots 026 willows 035 CNV00049 Next Prev Refund Policy 1 Refund Policy 1 1 Refunding cancelled orders Cancelled orders that have been returned and received at the address listed on 1 3 of the returns policy will be refunded within 14 days of the goods being received We regret to say we are unable to refund initial delivery costs and return delivery costs 1 2 Refunding Damaged and Faulty Orders Damaged or Faulty orders will be refunded within 14 days of the order being inspected by a member of the Somerset Willow Growers team and received via the address on 2 3 of the Returns Policy orders found to be damaged or faulty will have the delivery cost also refunded in accordance with 1 3 of the refund policy We reserve the right to not refund any damaged or faulty order which has been returned and received without a problem or fault 1 3 Refunding Delivery Costs 1 3 1 Damaged Faulty Order Delivery Refunds Initial delivery cost and return delivery costs on damaged or faulty goods will be refunded once the goods have been checked by a member of the Somerset Willow Growers Ltd customers using their own methods of delivery to return orders will not have these costs reimbursed 1 3 2 Cancelled Orders Delivery Refunds Orders which have been cancelled in accordance with 1 2 of the returns policy will not be able to receive a refund on any part of the delivery to or from the customer 1 3 3 Late cancelled or missed delivery refund Customers who place orders using a delivery service of 10 95 or greater which do not arrive by the specified time will be able to make claim to a refund

    Original URL path: http://www.willowgrowers.co.uk/65/returns-policy (2016-04-26)
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  • Help | Somerset Willow Growers
    Straw Loom Tools Books Kits Tools Books Basket Kits Willow Structures Hurdles Garden Structures Join Us Follow Us You are here Help Clients Comments I was suprised at the speed you dealt with the matter and the step you took to resolve it Customer services are a rare commodity these days and it s refreshing to deal with a company that has it in abundance Andrew London Help Ordering Help

    Original URL path: http://www.willowgrowers.co.uk/66/help# (2016-04-26)
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  • Willow for schools | Somerset Willow Growers
    Bases Bamboo A Quality Natural B Quality Dark B Quality Natural Natural Fibres Seagrass Ropes and Twine Water Hyacinth Banana Fibre Abaca Ropes Wheat Straw Loom Tools Books Kits Tools Books Basket Kits Willow Structures Hurdles Garden Structures Join Us Follow Us You are here Public Sector Gallery View all images Field Willow 4 2willows 003 CNV00002 2willows 006 2willows 002 HPIM1688 HPIM1677 Stripping Machine 4 893x844 willow preperation shots 130 CNV00037 Storeroom 818x1331 Stripping Willow 1147x868 Buff Willow willow for website 006 Site Sign 1302x799 Next Prev Public Sector Schools Colleges Universities Councils Government If you are from the Public Sector we can offer a 30 day instant credit account Please contact us by email dispatch willowgrowers co uk or tel 01278 691540 where we will be able to provide you with instant access to our Public Sector login here you will be able to add products to your basket submit your purchase order number and receive a 10 discount all without having the need to pay via a credit or debit card online An invoice will then be generated and sent to you in the post Latest News New Stock 13th April 2015 We have new stocks of

    Original URL path: http://www.willowgrowers.co.uk/51/public-sector-credit-accounts# (2016-04-26)
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  • About us | Somerset Willow Growers
    Abaca Ropes Wheat Straw Loom Tools Books Kits Tools Books Basket Kits Willow Structures Hurdles Garden Structures Join Us Follow Us You are here About Us Gallery View all images willow preperation shots 066 Stripping Machine 4 893x844 willow preperation shots 022 CNV00044 willow preperation shots 030 HPIM1691 Field Willow 2 CNV00038 CNV00017 willows 024 CNV00015 CNV00002 Barn 3 Storeroom 818x1331 willow preperation shots 026 Next Prev About Us Our farm and workshops are situated in the village of Westonzoyland at the heart of the Somerset Levels This location means that we have access to some of the best willow growing conditions in the world We both started Somerset Willow Growers with the ambition of supplying businesses and customers with a transparent and understandable range of basket weaving and craft materials which we felt was not currently being offered anywhere else Our core product range consists of our Somerset grown willow imported rattan exotic natural fibres and a variety of tools and books for the budding enthusiast We value each and every one of our customers and what s most important to us is what s most important to our customers W hether it be a large order shipped around the world or quite simply a book being dispatched somewhere in the UK we will always make sure that it s of the best quality and that it is delivered on the day and time that you requested Our despatch team here at the farm are a hardworking conscientious bunch who always strives to meet each of our customer s demands w e will always try to go that extra mile if it helps We hope that you enjoy shopping on our site and if you have any queries or questions whether large or small please get in touch using

    Original URL path: http://www.willowgrowers.co.uk/47/about-us# (2016-04-26)
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web-archive-uk.com, 2016-10-24