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  • Cloud Telecoms, Notification Services and Hosted Telephony from X-on
    and mobiles managed through the Internet with the aid of X on s support team The PBX stand alone voicemail system and call recording equipment are all joining the Telex in the Museum of Telecommunications Cloud Telecoms is about saving money and resources by reducing complexity The compelling argument for moving from systems to off site services works for organizations with 3 or 30 000 employees and in one location or spread across the globe X on Credentials X on was formed as a telecoms software house in 1991 and has been dedicated to providing hosted telephony services since 2000 Clients in retail health and finance are migrating an increasing number of services to X on s hosted platform contributing to a solid and profitable growth path Resilience is at the core of X on s services with a recently completed three site shared nothing architecture upgrade switching several million SMS and several million call minutes each month Consultative Sales and Support X on has a consultative sales team and in house development resource ensuring small or large projects are delivered on time and within low budgets Call our Sales Team on 0333 332 0000 to find out how your

    Original URL path: http://x-on.co.uk/ (2012-07-09)
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  • X-on Products and Services
    Check and Reserve Bulk SMS Appointment Reminders SMS Vouchers Text Product Ordering Hosted SMS SMS services including Bulk SMS Email to SMS and Appointment Reminders Choice Based Lettings Surgery Connect Emergency Services Connect CRM Packages Efficiencies are gained through improved communication and effective reporting SMS Promotions Sport Promotions Customer Survey Marketing Services Reach Consumers using SMS and Voice Promotions Voice Recognition Text to Speech Email to Voice Debt Collection Calls TeleConferencing Professional Audio Personnel Numbers Voice Services Voice services including Voicemail Teleconferencing and Debt Collection voice calls Mobile Phone Audio Guide Public Information Voicebank Information Phone Line Mobile Phone Audio Guide Managed Voice Solution Business Phone Systems Unified Communications ICT Solutions Enterprise solution for Data and Voice using our core call handling network Card By Phone Micro Billing Payment Systems Credit Card payment by phone and Micro Billing systems For further information on any X on Service please Contact Us or call Sales on 0333 332 0000 X on Divisions PhonePresence Virtual Switchboard and Receptionist PhonePresence virtual switchboard gives your company a professional call centre corporate presence for a low monthly cost Non geographic 0800 0845 0870 0871 phone numbers virtual pbx pabx hosted call centre call queuing distribution and diversion VoIPPresence VoIP Telephony for Business VoIPPresence business outsourced VoIP and call management solutions with inbound outbound and call centre features provide savings via lower cost VoIP phone calls including free interoffice calls plus back up to PSTN and mobile 999Alert Business Continuity and Disaster Recovery 999Alert telecom services for disaster recovery and business continuity providing crisis management products ranging from inbound and outbound information services to bespoke strategies integrating with existing DR infrastructure and technology iRemind Appointment Reminders iRemind Appointment Reminders reduce missed business appointments via SMS Voice and Email reminders which are easily controlled from the office PC or administration terminal The recipient has the option to confirm or cancel the appointment if need be Low cost reminders can significantly improve business efficiency resulting in less wastage of expensive staff time Axontek Marketing and On Pack Promotions Axontek are the UK specialists in phone and SMS based on pack promotions and self liquidating campaigns We provide all the interactive premium rate phone services necessary for voice and SMS competitions plus the support to make your on pack campaigns a success Bulk SMS and Premium SMS Services Bulk SMS Alert Notification Text Chat Appointment Reminder and Premium SMS solutions We also provide SMS to Email to SMS and Email to Voice services SMS to Call SMS Vouchers SMS Product Ordering MMS delivery TV Voting and Broadcast and Mobile Content Delivery Medical Services Phone System Surgery Connect is a suite of five communications services that run alongside existing infrastructure to improve communication paths between patients and staff The services run on the network and can be managed via the Internet This means low cost of implementation and ownership minimal training requirement and high resilience Mobile Phone Audio Guide Audio Guide System for Heritage Sites Museums and Galleries by mobile phone

    Original URL path: http://x-on.co.uk/products.htm (2012-07-09)
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  • Outsourced Telephony Services integrating Voice, Data and Messaging
    telephony services which integrate voice data and messaging can offer to business X on has an wide understanding of both commercial and technological issues and experience in bringing technology solutions to top 100 companies in a variety of industries Our business portfolio has expanded to include customer and staff alert notification advanced billing systems and credit card processing by phone data capture and collection virtual call centre and receptionist including voice recognition inbound and outbound call processing and SMS on pack competitions and promotions single phone number solutions Triple Site Redundancy X on s triple site data locations in London Docklands Wandsworth and Suffolk ensure services run 24 7 and easily meeting SLA requirements Bypassing external and 3rd party failures via extensive backup and duplication of systems combined with effective call load distribution ensures service stability Products Company Info Clients News Contact Site Map Home IVR One Number Call Centre Cisco Virtual Switchboard Messaging Unified Communications CRM ACD Managed Voice Card By Phone Voicemail Conversation Recording Call Recording Mobile Recording Network Call Recording Call Handling Call Queuing 08 PBX 03 PBX Business Continuity DR Alert Non Geographic Numbers Voicebank VoIP Hosted IP PBX VoIP Numbers Mobile Audio Guide Appointment Reminders

    Original URL path: http://x-on.co.uk/company_info.htm (2012-07-09)
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  • Contact X-on
    Anguilla Antigua Armenia Aruba Ascension Island Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Camaroon Canada Cape Verde Cayman Islands Central Africa Chad China Chile Christmas Island Cocos Islands Colombia Comoros Congo Cook Islands Costa Rica Cote D Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Egypt El Salvador Ecuador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia Gabon Gambia Gaza Strip Georgia Germany Ghana Gibralter Greece Greenland Grenada Grenadines Guadeloupe Guam Guatemala Guernsey Guinea Guinea Bissau Guyana Haiti Holy See Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Jarvis Island Japan Jordan Kazakhstan Kenya Kiribati Korea South Korea North Kuwait Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Mariana Islands Marshall Islands Martinique Mauritius Mayotte Mexico Micronesia Moldavia Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Cypress Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda San Marino Sandwich Islands Sao Tome Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sri Lanka Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia Spain St Helena St Kitts and Nevis St Lucia Sudan Suriname Svalbard Swaziland Sweden Switzerland Syria Tajikistan Tanzania Taiwan Thailand Togo Tokelau Tonga Trinidad and Tobago Tristan da Cunha Tunisia Turkey Turkmenistan Turks Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Viet Nam Virgin Islands U K Virgin Islands U S Wallis Islands West Bank Western Sahara Western Samoa Yemen Yugoslavia Zaire Zambia

    Original URL path: http://x-on.co.uk/contact.htm (2012-07-09)
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  • Distributed Call Centre
    ACD Distribution Patterns Call Blending Queued Callbacks Call Detail via Screen Pop Cross site Overflow Connect Homeworkers Wallboard Statistics Web Based Administration Migration to VoIP Click for the full Feature List Call Centre Features The extensive feature set includes comprehensive call routing and management call recording queued call backs and voicemail controllable via user and supervisor administration Non geographic phone numbers including revenue generating or integration of your existing numbers is available The PhonePresence Call Centre ACD system maximises the productivity of call centre agents by intelligent routing of calls and improves the customer experience with well designed and personalised services Progressive Dialling makes the most of agents time by blending outbound calls into their schedule with a set of predefined rules Using the Agent Status changer software and message call back functionality promises to customers will be kept and agent time maximised Hosted Call Centre Distribution of Calls to Live Agents Calls can be processed by live operators in any location manually or according to a set of rules dependent on time of day capacity or through remote control For example a single 0370 number can front a virtual call centre consisting of homeworkers who log in when available Features allow calls to be handled with message taking or information services outside hours or in busy periods We provide mechanisms for collecting enquiries orders or other data from customers and presenting it back to your systems Interactivity can include spoken data from web sites or shared databases CLICK TO VIEW SCREENSHOT Wallboard Statistics X Live is a configurable live web dashboard integrated into PhonePresence Call Centre Users can create dashboards and live reports using drag and drop directly from the browser Real time statistics can be displayed on a Call Centre Wallboard Emailed call by call audit reports and

    Original URL path: http://x-on.co.uk/products_callcentre.htm (2012-07-09)
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  • X-on Virtual Switchboard and Call Centre
    thousands of pounds needed to purchase these systems nor commit to the installation and rental of enough phone lines assuming you know how many that is Switchboard Features PhonePresence Virtual Switchboard can fully replicate the capabilities of a sophisticated in house call system or call centre We can configure a service to your requirements coupled with advice on the best way to meet your needs Because the system is hosted the service can be easily configured and upgraded There is no need for costly upgrades as is the case with legacy in house systems as PhonePresence is a constantly evolving product and incorporates the latest telephony technologies Where required Virtual Switchboard can be integrated with 3rd party live agents either according to predetermined routing or as an overflow situation where all staff are busy For a full description please visit the dedicated PhonePresence web site or Contact Us No Cost to Setup and Maintain Single Point of Maintenance and Administration via the Web Deployable across Multiple Sites Field Staff and Home workers Reduced Line Rental Costs Reduced Call Minutes Costs Flexible Upgrade when adding Lines Numbers Users and Features Easy Migration Path to VoIP Incorporates Voicemail IVR Call Recording Call

    Original URL path: http://x-on.co.uk/products_virtualswitchboard.htm (2012-07-09)
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  • X-on Hosted Interactive Voice Response (IVR)
    means callers find the experience positive and devoid of the failings of earlier speech recognition Non Geographic Numbers and Revenue Generation We can integrate your existing phone number with our IVR systems or supply your business with a Non Geographic Phone Number which can not only provide a national identity but also generate additional revenue Discuss the options with our Sales Team who can help you decide on the best solution for your business Customer Relationship Management CRM 24 7 Uses Financial Industry Tele Banking Solutions Stock Trading Stock Quotes Mutual Funds Credit Cards Health Care Industry Patient centered outcomes assessment Functional status and satisfaction screening Clinical research surveys Appointments with Doctors Call Centres Call center employee screening Customer satisfaction surveys Client survey questionnaire administration Panel data collection Surveys Focus Group Screening Product Satisfaction Surveys Customer Perception Surveys Monitor In store Merchandising Activities Shopper Feedback Field Representative Reporting Consumer Products Product Registration Product Recall Shipment Status Customer Support Customer Satisfaction Surveys General Customer Information VoiceBank updated Customer Info X on IVR will ensure customer contact is maintained 24 7 Customers can call for information and leave messages if they wish at any time and our high capacity means customers are not kept waiting Business Continuity and Disaster Recovery If your Business already uses an in house IVR system then we can replicate that system in every respect and host a backup at our datacentres In the event of failure of your in house systems for internal or external reasons our IVR backup will promptly take over the handling of your calls so that customers will be unaware of any disruption As part of a complete DR package we can provide comprehensive conferencing messaging and notification facilities Hosted IVR Benefits of Outsourcing Hosted IVR can provide all the call routing and

    Original URL path: http://x-on.co.uk/products_ivr.htm (2012-07-09)
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  • Business SMS Text, MMS Photo and Video Messaging
    and availability and keep customers involved in product development and new services Audio Photo and Video Messaging Multimedia Messaging Service MMS allows delivery to suitable phones of images audio and video MMS provides a useful method of describing new products and services quickly it s so much easier to describe something visually or with speech than via text The ability to send a photo can assist staff in understanding a product and consequently facilitate immediate feedback useful for discussions on new product options or possibly when choosing suppliers Customers can be provided with options for upgrading an existing service or product and can advise of decisions by return text The possibilties are comprehensive and can be tailored to the needs of every type of business Specialist Mobile Message Services SMS Vouchers Redeemable SMS Voucher mobile text messages are an exciting new way to promote your business to new and existing customers The vouchers are simple to distribute and even easier to redeem The potential exposure in today s text oriented marketplace are considerable More Information Text Order Provide your customers with another way to order your products An 07 mobile number can be added to promotional material along with the regular phone number providing customers with the option for ordering via text message More Information SMS to Call Back Customers can text a keyword to one of our shortcodes and automatically receive a live phone call back This is ideal for impulse purchases and TV or Radio advertising More Information Email to SMS Email to SMS allows SMS conversations to be conducted from a desktop PC or laptop using a standard qwerty keyboard with the SMS replies being delivered as emails More Information Email to Voice Email to Voice is ideal for reaching recipients who are unreachable via SMS such

    Original URL path: http://x-on.co.uk/products_messaging.htm (2012-07-09)
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